G-Raid 4TB Firmware Update

I am having trouble with my G-Raid 4TB. A window pops up saying that I need to reformat it but to first save everything on it to a seperate hard drive. I have heard this is really a firmware update issue but cant seem to locate a firmware update for my G-Raid external hard drive. Any help or advice please?

My LaCie 6TB thunderbolt drive with a fan is pretty much silent.
I'd be thinking a dodgey drive/s in the box.
Definitely worth asking the question at the point of sale.
Al

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