G3 pwbk modem keeps timing out

Question

I use a g3 powerbook on a regular phone connection. I never move my computor.. except for yesterday. I disconnected the phone line used my computor (off line) and since I brougt it back and plugged the phone line in I cannot connect. It starts to make the usual modem sounds, but when it comes to the last part it just starts beeping long beeps (like it's stuck?)and it keeps saying the modem has timed out. I checked the modem settings through the aol sign on screen and every thing seems fine. what can I do? thanks

Answer 1

Hi Jeff, and Welcome to "Discussions"!
Before you call AOL (1-888-265-8007), try this procedure.
AOL will probably just tell you to reinstall the AOL software, anyway!
First, be sure you know what version of Modem you are using.
Quit the AOL application.
Navigate to:
HD > Users > Your Home > Library > Preferences
If present, move to Trash:
com.apple.internetpref.plist (a file)
com.apple.internetconnect.plist (a file)
com.apple.internetconfig.plist (a file)
HD > USERS > SHARED > AMERICA ONLINE
If present, move to Trash:
Access Numbers (a file)
Disconnect Log (a file)
Session Diagnostics (a file)
Empty the Trash.
Then, while AOL is not loaded, go to:
System Preferences > Network > Location: Select "Automatic"
Show: Select "Internal Modem"
On the PPP screen, click PPP Options. UNCHECK ALL options
On the TCP/IP screen, Configure using IPv4: Select "Using PPP"
On the Modem screen, Select your modem from the list. I'm using an iMac (Summer 2001), and I have "Apple Internal 56K Modem (v.90)" selected.
Check "Enable error correction and compression in modem"
"Wait for dial tone before dialing"
"Dialing": Tone
"Sound": On
"Show modem status in menubar"
Also select your Country.
Then, Location: "Automatic"
Show: "Network Port Configurations"
Make sure "Internal Modem" is checked and at the top of the window.
Click "Apply Now" at the bottom of the screen.
Now load the AOL application.
On the Sign-On screen, Click "Setup".
Select "Add or change a modem or other connection".
Click "Next".
Click "Yes", on the resulting screen.
You should then be able to Sign On to AOL.
If that doesn't work, there are some other things to try.
Please repost with your results.
Good Luck!
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