G4 crashing on boot after DST update.
Hello! I have a 733mhz G4 that I'm running 10.4.8 on. Up to know it's been almost errorless, but this morning when I tried to boot, I got a "You must restart your computer" message when it was still at the white screen with the apple on it. After rebooting a couple of times, I booted off of a 10.3.9 system on a second harddrive, which worked fine. After updating a few things on the 10.3 system using Software Update, however, I started getting the same error message when I reboot the computer trying to boot into 10.3. Currently I'm booted in safe mode, which does appear to work fine. So, that gives me two questions:
1. Could the DST update be causing this problem?
2. Is there any way to uninstall an update done with Software Update to test and see if it's the culprit?
Thanks!
Yeah, I realized later that attributing the crashing to something like the DST update didn't make much sense if it was still booting in safe mode. Unfortunately, I'm at school and don't have any install disks with me, so running a hardware test is a little difficult. Is Memtest something that should only be used after I've tested the machine with a normal utility, or can I try that first?
G4 733mhz single Mac OS X (10.4.8)
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2014-09-18 10:52:04:214
496 540
AU Install complete for all calls, reboot needed
2014-09-18 10:52:04:216
496 540
AU Successfully wrote event for AU health state:0
2014-09-18 10:52:04:623
496 8a4
AU UpdateDownloadProperties: 0 download(s) are still in progress.
2014-09-18 10:52:04:623
496 8a4
AU Triggering Offline detection (non-interactive)
2014-09-18 10:52:04:623
496 8a4
AU AU setting pending client directive to 'Reboot Pending'
2014-09-18 10:52:04:623
496 8a4
AU Changing existing AU client directive from 'Progress Ux' to 'Reboot Pending', session id = 0x1
2014-09-18 10:52:04:625
496 8a4
AU Successfully wrote event for AU health state:0
2014-09-18 10:52:04:625
496 1668
AU #############
2014-09-18 10:52:04:625
496 1668
AU ## START ## AU: Search for updates
2014-09-18 10:52:04:625
496 1668
AU #########
2014-09-18 10:52:04:626
496 1668
AU <<## SUBMITTED ## AU: Search for updates [CallId = {7C1069F1-2D57-421E-A378-38DE401BF9F1}]
2014-09-18 10:52:04:626
496 166c
Agent *************
2014-09-18 10:52:04:626
496 166c
Agent ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-09-18 10:52:04:626
496 166c
Agent *********
2014-09-18 10:52:04:626
496 166c
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2014-09-18 10:52:04:626
496 166c
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and DeploymentAction='Uninstallation' and RebootRequired=1"
2014-09-18 10:52:04:626
496 166c
Agent * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
2014-09-18 10:52:04:626
496 166c
Agent * Search Scope = {Machine}
2014-09-18 10:52:05:210
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:07:170
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:09:475
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:09:569
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:11:590
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:14:999
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:16:887
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:18:753
496 166c
Handler Using CBS interface ICbsSession7
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496 1668
Misc WARNING: IsSessionNonstandardUI: session 65536 is an unknown session type 0; treating it as a standard session
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Handler Using CBS interface ICbsSession7
2014-09-18 10:52:22:573
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Handler Using CBS interface ICbsSession7
2014-09-18 10:52:22:773
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:24:464
496 166c
Handler Using CBS interface ICbsSession7
2014-09-18 10:52:24:651
496 1668
AU AU received handle event
2014-09-18 10:52:26:366
496 166c
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2014-09-18 10:52:27:520
496 1668
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2014-09-18 10:52:27:520
496 1668
AU Successfully wrote event for AU health state:0
2014-09-18 10:52:27:520
496 1668
AU AU initiates service shutdown
2014-09-18 10:52:27:520
496 1668
AU ########### AU: Uninitializing Automatic Updates ###########
2014-09-18 10:52:28:206
496 166c
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2014-09-18 10:52:28:206
496 166c
Agent *********
2014-09-18 10:52:28:206
496 166c
Agent ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
2014-09-18 10:52:28:206
496 166c
Agent *************
2014-09-18 10:52:28:206
496 166c
Agent WARNING: WU client failed Searching for update with error 0x8024000b
2014-09-18 10:52:28:253
496 1668
Report REPORT EVENT: {62FF14E3-DDBE-4DDC-BE90-12B98EC74605}
2014-09-18 10:52:04:216-0600 1
193 102
{00000000-0000-0000-0000-000000000000}
0 0 AutomaticUpdates
Success Content Install
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2014-09-18 10:52:28:253
496 1668
Report CWERReporter finishing event handling. (00000000)
2014-09-18 10:52:28:253
496 1668
Report CWERReporter finishing event handling. (00000000)
2014-09-18 10:52:28:425
496 1668
Service *********
2014-09-18 10:52:28:425
496 1668
Service ** END ** Service: Service exit [Exit code = 0x240001]
2014-09-18 10:52:28:425
496 1668
Service *************
Please let me know if there is a better way of attaching the log to this post and thank you in advance for any help.Hi ChristianBoman,
We could use the OneDrive to upload the log and then paste the shared link here. For more information, please refer to the following article.
http://windows.microsoft.com/en-us/onedrive/share-file-folder
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Cmd /c ren %systemroot%\System32\Spupdsvc.exe Spupdsvc.old
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Best regards,
Fangzhou CHEN
Fangzhou CHEN
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I have tried a "hard reset" a number of times with no success.
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Welcome to the HP Forums!
I understand you notebook will not boot after a series of Windows updates.
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Hopefully this information helps!
Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Anonymous UUID: 4D4DD5DC-0E7B-7032-F79E-CF122DA0B93D
Tue Jan 14 11:30:57 2014
panic(cpu 0 caller 0xffffff7f8dda5fac): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff80fd7df000 0x0a5480a2, D0, P3/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 0), Frame : Return Address
0xffffff80fd5f30f0 : 0xffffff800ba22f69
0xffffff80fd5f3170 : 0xffffff7f8dda5fac
0xffffff80fd5f3240 : 0xffffff7f8c4ba53d
0xffffff80fd5f3300 : 0xffffff7f8c586d9e
0xffffff80fd5f3340 : 0xffffff7f8c586dfc
0xffffff80fd5f33b0 : 0xffffff7f8c80b5be
0xffffff80fd5f34e0 : 0xffffff7f8c5aad41
0xffffff80fd5f3500 : 0xffffff7f8c4c108d
0xffffff80fd5f35b0 : 0xffffff7f8c4bebae
0xffffff80fd5f37b0 : 0xffffff7f8c4c0cb4
0xffffff80fd5f38a0 : 0xffffff7f8d403980
0xffffff80fd5f3900 : 0xffffff7f8d400702
0xffffff80fd5f3990 : 0xffffff7f8d3eb137
0xffffff80fd5f39c0 : 0xffffff7f8d3a8497
0xffffff80fd5f39e0 : 0xffffff7f8d3b8d30
0xffffff80fd5f3a10 : 0xffffff7f8d3b8bd1
0xffffff80fd5f3a60 : 0xffffff7f8d3b8a8e
0xffffff80fd5f3ab0 : 0xffffff7f8d3b75cd
0xffffff80fd5f3ad0 : 0xffffff7f8d3daf37
0xffffff80fd5f3b00 : 0xffffff800becb735
0xffffff80fd5f3b90 : 0xffffff800becd76f
0xffffff80fd5f3bf0 : 0xffffff800becb28f
0xffffff80fd5f3d40 : 0xffffff800bab6008
0xffffff80fd5f3e50 : 0xffffff800ba26bb1
0xffffff80fd5f3e80 : 0xffffff800ba139b5
0xffffff80fd5f3ef0 : 0xffffff800ba1e003
0xffffff80fd5f3f70 : 0xffffff800bac921d
0xffffff80fd5f3fb0 : 0xffffff800baf3e26
Kernel Extensions in backtrace:
com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f8dd98000->0xffffff7f8ddaafff
dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f8dd90000
dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8c324000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8c0ba000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8c416000
dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8dd93000
com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8c469000->0xffffff7f8c6d8fff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8c0ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8c459000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8c416000
com.apple.nvidia.classic.NVDANV50HalTesla(8.1.8)[3666E0FC-87C7-3329-BD8C-2F1ADE D100A4]@0xffffff7f8c6e3000->0xffffff7f8c98ffff
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8c469000
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8c0ba000
com.apple.GeForceTesla(8.1.8)[7DAF283F-6FD3-3783-B3CC-D23964F1B9B8]@0xffffff7f8 d3a0000->0xffffff7f8d46afff
dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f8c0ba000
dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f8c459000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f8c416000
dependency: com.apple.nvidia.classic.NVDAResmanTesla(8.1.8)[0A1B6F41-168D-307A-BABD-162F3B3 C2786]@0xffffff7f8c469000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
13B42
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x000000000b800000
Kernel text base: 0xffffff800ba00000
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System uptime in nanoseconds: 17960847219104
last loaded kext at 10900382690295: com.apple.filesystems.smbfs 2.0.0 (addr 0xffffff7f8c394000, size 335872)
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com.apple.filesystems.smbfs 2.0.0
com.apple.filesystems.msdosfs 1.9
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AppleTyMCEDriver 1.0.2d2
com.apple.driver.AGPM 100.14.11
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.GeForceTesla 8.1.8
com.apple.driver.AppleHDAHardwareConfigDriver 2.5.3fc1
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleMikeyDriver 2.5.3fc1
com.apple.driver.AppleHDA 2.5.3fc1
com.apple.nvidia.NVDAStartup 8.1.8
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.iokit.IOBluetoothUSBDFU 4.2.0f6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleIntelHDGraphics 8.1.8
com.apple.driver.AppleIntelHDGraphicsFB 8.1.8
com.apple.driver.AppleSMCPDRC 1.0.0
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com.apple.driver.SMCMotionSensor 3.0.4d1
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com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.driver.AppleIRController 325.7
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleFWOHCI 4.9.9
com.apple.iokit.AppleBCM5701Ethernet 3.6.9b9
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleUSBUHCI 650.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.nvidia.classic.NVDANV50HalTesla 8.1.8
com.apple.nvidia.classic.NVDAResmanTesla 8.1.8
com.apple.driver.DspFuncLib 2.5.3fc1
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleHDAController 2.5.3fc1
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.iokit.IOHDAFamily 2.5.3fc1
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.0
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.mDNSOffloadUserClient 1.0.1b4
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro6,2, BootROM MBP61.0057.B0F, 2 processors, Intel Core i5, 2.53 GHz, 8 GB, SMC 1.58f17
Graphics: Intel HD Graphics, Intel HD Graphics, Built-In, 288 MB
Graphics: NVIDIA GeForce GT 330M, NVIDIA GeForce GT 330M, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435435313236344243313036372E4D313646
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 23 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: Hitachi HTS545050B9SA02, 500.11 GB
Serial ATA Device: MATSHITADVD-R UJ-898
USB Device: Hub
USB Device: BRCM2070 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Internal Memory Card Reader
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Hub
USB Device: IR Receiver
USB Device: Built-in iSight
Thunderbolt Bus:15” MBP Mid 2010 models have been recalled for GPU issues. See https://discussions.apple.com/docs/DOC-5681.
Official Apple statement: http://support.apple.com/kb/TS4088
Print out a copy of your kernel panic and a copy of this Knowledge Base article and go to an Apple store or Apple Authorizes Service Provider with your machine and the documentation.
Genius reservation http://www.apple.com/retail/geniusbar/ .
or find an Apple Authorized Service Provider https://locate.apple.com/country
If it has been three years since your date of purchase then you are past the date covered by the recall but sometimes they honor it anyway.
More on this from another thread: https://discussions.apple.com/thread/5763560?tstart=0 -
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Originally, it was windows home basic was installed in my laptop. But recently I had installed Windows professional. After installation I have downloaded all drivers which are compatible for my laptop model. After BIOS update installation my pc is not booting up at all. Only power button, WiFi and capslock is lighting. Capslock is continuosly blicking. Even FAN speed gets lowered. I have tried hard reset as well as windows+B comand during startup still condition is same. Please reply me....
see help 8....
I am a Volunteer to help others on here-not a HP employee.
Replies aren't online 24/7 because of Time Zone differences.
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