G4 displays flashing question mark and blue face at start-up

like the title says, my powerbook refuses to go to the desktop and instead gives me a dark screen and in the center you can just make out a folder icon and on the folder icon flashes a question mark and then that picasso-esque blue smiley face. these two images flash sequentially, one after another.
this started happening about three days ago. the day it started, i got up, checked my email, and then shut the computer down. but then i saw the soft light flashing on the closed laptop that tells me that it is still on. so i figured that i hadn't completed the shut down process all the way. i opened the laptop and almost knocked it off the perch it was on. i grabbed it in time to prevent it from falling, but in the process i mashed some buttons with my thumb. when i turned on the computer, it briefly flashed the desktop and then went dark and started flashing the icons as i described above.
i am in japan right now, so getting ahold of apple in the states is somewhat difficult. any amount of help is very much appreciated. i've already tried a full shutdown by taking the battery out and holding down the power button for 5 seconds, as described on the apple website. this didn't work. i'm not sure which version of OS i have, but i'm pretty sure it is at least 10.0. i got the computer last year right as tiger was coming out.

also, the power icon on the power button is not showing any light, and it wasn't showing any light for a day or so before this event happened.

Similar Messages

  • Imac displays flashing question mark and nothing works

    Hey everyone, my just the other day i turned off my imac (when it still was working normally) and the day after i turned it back on but all it does is showing me a flashing question mark!
    This is what i've tried so far to fix this:
    - Hold down option at startup with a snow leopard retail disk in it, nothing appears except the mouse cursor.
    - hold down c at startup, nothing happens
    - Reset NVRAM
    - Hold t at startup, nothing happens
    - Hold shift at startup, nothing happens
    - Hold command-v at startup, nothing happens
    - Hold command-s at startup, nothing happens
    How can i fix this?? please help me because i'm going crazy!
    Greetz, rutger

    Hi, a few days ago I had the same flashing question mark. I had just emptied my trash in iPhoto for the first time, (a few thousand pics), and was browsing in the main photo library when suddenly everything just froze. I left it for awhile, came back and nothing had changed. I switched off using the power button, and when switching on again, the flashing question mark appeared. None of my attempts to reboot worked as it appeared there was no drive to be found.
    I have to add that iPhoto would often just quit for apparently no reason, and unexpectedly, having 'encountered a problem'.
    I have now been told that my HD is dead, (my iMac only 8 months old), and that i wont be able to retrieve any data (20000 photos that stupidly I hadnt backed up!)
    I had too much faith in this product, having only recently converted from Windows, (which was always backed up!), and now feel very disapointed and let down....... this has been a very costly lesson,and one I wont repeat!!
    good luck, and I hope you are backed up!
    rubeyc

  • Flashing Question mark and Finder Folder at Start UP!

    Hi there,
    I just installed a new processor with upgraded firmware with mac os 9.1 as my OS. Well I have a start up tone but thats it. I have used a cd to choose which disk I want my computer to start up from but now I only get a start up tone and a gray screen during boot up. I have tried to reset my PRAM more than 4 times and it hasn't done anything. I have also reset the processor but that hasn't done anything either. I don't wish to do a clean installation because I don't want to reinstall my old 450 mhz processor. It would be great if I could have some help. thanks

    Hi, DC502. If I understand you correctly, you have been able to boot to a CD with the new processor installed — is that correct? If so, what OS version is on the CD, and is the same version on your hard drive? Does the new processor (what make and speed is it, by the way?) have any minimum OS or hardware requirements, and have you checked to make sure you are meeting them? What firmware update did you apply?
    If you aren't able to boot even to a CD, check the processor upgrade to make sure it is solidly seated, not crooked or uneven in its slot. Reset the CUDA after every internal hardware change. Perform all testing with all external devices except monitor, keyboard and mouse disconnected from the computer.
    Please post back with further details if these ideas don't help.

  • HT1379 A flashing question mark appears when I re/start my MacBook Air 2013. At first, I pressed Power & Option button and it recovered from Internet. Then, four options appeared but none of them are helpful. Could u please help me to solve it asap?

    Hello,
    A flashing question mark appears when I re/start my MacBook Air 2013. Then, I pressed POWER & OPTOIN buttons and internet options appeared for internet recovery. After internet recovery, the OS X utilities appears with four options (Restore from Time machine, Reinstall OS X, Get help online and Disk utility). But none of them seemed helpful. On the last option Disk utility, the icon created only with 33KB and other disk 1 Mac Os X Base system. On First Aid, the icon Repair disk is disabled. So I could not click on repair disk. Could you please suggest me how to solve this problem asap? Thank you so much for your help in advance!

    You can try the following:
    Install or Reinstall Lion/Mountain Lion from Scratch
    Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
    Boot to the Recovery HD:
    Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
    Erase the hard drive:
      1. Select Disk Utility from the main menu and click on the Continue button.
      2. After DU loads select your startup volume (usually Macintosh HD) from the
          left side list. Click on the Erase tab in the DU main window.
      3. Set the format type to Mac OS Extended (Journaled.) Optionally, click on
            the Security button and set the Zero Data option to one-pass. Click on
          the Erase button and wait until the process has completed.
      4. Quit DU and return to the main menu.
    Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Install button.
    Note: You will need an active Internet connection. I suggest using Ethernet if possible
                because it is three times faster than wireless.

  • Flash question mark, and no disk

    Hello!
    I've got a problem with my Power Mac G5. After a freeze-up, I did a hard reboot, and when it restarted, all that displayed was the 'flashing question mark'.
    I read through the support tips. I booted from my install CD, and ran Disk Utility. It couldn't find any partitions on the hard drive, so I reset the PRAM and tried again. Still no luck.
    In PC parlance, I would say that my machine has lost its Master Boot Record. I know how to fix this, there. What's the equivalent terminology in Macland? And, what's the tool to fix this?
    I'd really like to be able to fix this myself (I'm in IT at a Canadian university, and it would be useful to know this for the machines that are charged to my care), and while I'd prefer a solution that uses free software, I'd be willing to purchase if necessary.
    Thanks for your help!
    Power Mac G5   Mac OS X (10.4.6)  

    When doing a hard reboot, my choice is to
    boot into Single User Mode, run
    /sbin/fsck -fy
    run Applejack
    Or, use the OPTION key and boot to an alternate (emergency system) drive (FireWire or partition on another drive).
    You want to use the latest version of Disk Utility, which would be the fsck command, or 10.4.6 on another drive.
    And to have handy a copy of Disk Warrior (and/or TechTool Pro 4.x).
    You don't want to use a version of Disk utility from 10.4.2 or older to fix 10.4.3 or later.
    Along with resetting PMU, sometimes you need or want to reset nvram from the Open Firmware screen - nvram can be corrupted, or the device tree needs to be rebuilt (adding or changing memory, disk drive, PCI cards).
    MacGurus FAQ

  • Macbook Displays Flashing Question Mark on Startup After Leopard Upgrade

    Hello, I have a first Generation Macbook that I tried to Upgrade to Leopard. I put in the install disk and everything went smoothly until I checked on it an hour later and it said "Install Failed" without specifying a reason and it asked me to restart. So, I restarted with the disk in and then the installer claimed it couldn't locate my hard drive. I popped out the disk and now all I have is a flashing Question mark on my screen. I know there is a help article related to this, but I was wondering if there is something different due to this being a result of an attempted Leopard Upgrade, also I was wondering If I do put in the OSX Tiger Disk that came with my Macbook and re-install it will it erase everything I had on the computer?
    Thank You Any help is Appreciated!!!!!!!

    The Tiger install discs will need to erase your hard drive to allow for Tiger to be installed.

  • Help. iMac flashing question mark, and now power loss at startup.

    Hey. I've had some really weird issues with my iMac. It's a 2.8 core 2 extreme aluminium 2007 iMac. It was bought for me at the end of august 2007.
    What happened was, I was watching a movie and it started freezing. Everything was so slow. So I turned it off by the mains since it wouldn't shut down. When I tried booting it back up it had the flashing question mark. So I read up on it and tried doing what the apple support website recommended, which was to put the install disc back in and use the disk utility to repair the disk. Except this wouldn't work and it said the hard disk could not be unmounted. So I read up again and apple recommended resetting the PRAM, which I did and then it wouldn't recognise the hard drive AT ALL. But after a few tries of booting up it found it again, I got on disk utility and still said the same thing when I tried to repair. So I repaired the permissions instead and restarted and the computer booted as normal. But then was still very slow and freezing. So I opened disk utility one more time and tried repairing permission, restarted the computer and now when it gets to the apple logo and the loading icon it looses power and goes blank. I've already tried resetting the SMU. it didn't work. Has anybody got ANY clue to what I can do? Is my waranty up? I don't have AppleCare. Any help would be appreciated. Thanks.

    If you have an Intel iMac, it has an SMC not an SMU, so if you used the procedure that says "SMU" on it, you used the one for an iMac G5, which is not an Intel iMac.
    Since you did many different things in a somewhat random order, you may want to do the following, even if you did some of it already.
    Reset PRAM
    http://support.apple.com/kb/HT1379
    If that does not help, reset SMC
    http://support.apple.com/kb/HT1543
    which is basically disconnecting ALL cables and power, then reconnecting using a precise procedure. If you have been connecting the power cord to a crowded or old power strip (surge suppressor), try connecting it directly to the wall outlet, at least initially. First, power it up with nothing connected, except for power cord. If that works, add just your keyboard/mouse and use it that way for a while to evaluate how the iMac is working. If all is well, connect your other peripheral (USB/FireWire) devices one by one. If the problem does recur at some point, identify the device added last; it may be faulty or causing some kind of interference.
    If the problem remain, even when trying to start up the iMac with nothing but power cord connected, connect just your keyboard/mouse. Insert your Mac OS X installation disc (for the currently installed system) and restart with the C key held down. Sounds like you did this already. You should note if the iMac is running normally when booted off the installation disc. If so, the problem may be your internal drive; it may be faulty. Run Disk Utility from Installer's menu bar, and try to do a +Repair Disk+ again. See if it works any better this time.
    You can also try using the Apple Hardware Test, including on your original disc(s)
    http://support.apple.com/kb/HT1509

  • Just got a new mac pro - flashing question mark and more...

    I wonder if anyone can help me solve this problem. i just bought a mac pro, turned it on and a flashing question mark blinked on the screen. i got on my mac book to search apple.com for the problem and it said to boot with the install disk and hold the c key. i did all that and now i cannot take out the disk. i'm still unable to select a startup disk either. i currently have a mac g5 and loved it but it is old am really surprised with having this problem. can anyone help?

    If it's new and it does that, it's very likely a loose component. If you feel comfortable doing so, open the case, and make sure that the RAM is firmly seated in its sockets and the drive cables firmly connected to the drives and the circuit board. Also check the power cables to the drives.
    Depending on how the computer was handled in transit, these things can get jostled loose, and loose RAM or cabling will give you what you observe.
    The other possibility is an outright hardware fault. Though rare, there's always hardware that resides in the tail of the service-life bell-curve due to some manufacturing / material defect. Apple is historically excellent about replacing same. You need to contact AppleCare or bring the unit to an Apple store or authorized repair center.

  • Blinking question mark and smiley face

    when mac is powered on a small folder is displayed in the middle of the screen that has on it a blinking question mark that changes to a blue and white face over and over.can anyone offer any suggestions to eliminate this.
    thank you

    i've had this problem before, and at the time the hard drive was on its way out. you might want to consider replacing your hard drive.

  • Flashing question mark and folder icon

    Hi
    I got the dreaded flashing folder/question mark icon a couple of days ago I used a friends computer to read the information in these forums and eventually managed to get my iMac to start up again. I have a very recent Time Machine back up, so am not worried about losing anything. During the numerous re-start attempts I decided to **** with it and do a re-install of the software, but the HD icon wasn't showing up as an option. If thats what I have to do then so be it.
    A lot of the posts talked about a Apple Hardware test, which involves a re-start. If I do that I am afraid that I wont be able to start again
    Any suggestions about what my best move would be?
    Thanks in advance
    By the way, what causes this to happens? Is it a hard or soft ware issue?
    Message was edited by: Tony Hague

    It sounds like you may have an intermittent issue with that hard drive. I would get it replaced--especially if it's under warranty.
    Dave M.
    Check out the new remodeled MacOSG website! 24-hour Apple-related news & support.
     MacOSG: An Apple User Group  iTunes: MacOSG Podcast  Follow us on Twitter: MacOSG

  • Flashing question mark and file

    My mac book is showing a question mark with a file and it is flashing when I turn the computer on, what has happened and what should I do?

    There are four general causes of this issue:
    1. The computer's PRAM no longer contains a valid startup disk setting when there aren't any problems with the disk itself. This can be checked for by pressing the Option key and seeing if the drive appears.
    2. The internal drive's directory structure has become damaged. This requires usage of an alternate bootable system to perform the repair.
    3. Critical system files have been deleted. This requires usage of an alternate bootable system to reinstall them.
    4. The internal drive has died or become unplugged. This is the most likely case if the computer took a sharp impact or there are unusual sounds coming from its location.
    (105838)

  • Flashing question mark and finder upon start up of power mac G4

    Hi
    I recently bought a powermac g4 which had a new un formatted hard drive in, upon turning the computer on it had the flashing finder and question mark.
    i tried formatting the drive using my macbook which resulted in, upon turning the computer on a grey screen appeared with the apple logo then white texts behind, stating "panic (CPU O caller) and then alot of other text which ends at the bottom of the screen with panic:we are hanging here
    I posted this problem in another question a few days ago and was told i needed disks to boot the computer, due to a intel mac not being able to boot a PPC mac so i bought a copy of snow leopard
    so i erased the drive using disk utility, making it un formatted again
    But when trying to use the disks i inserted them holding down the C key upon start up
    but the computer just has the finder and question mark symbol again
    Thank you for your time

    If it's the G4 Mirrored Drive Doors (MDD) in your signature, you've done well to get one. If you can live with the noise, they're a real workhorse - they were a real beast 10 years ago. I still have mine, bought from new the day they came out.
    So you're going to need either:
    the original discs (2 install DVDs and 4 restore CDs, and iMovie2 and AHT, or
    Mac OS X 10.3 retail
    Mac OS X 10.4 retail
    Mac OS X 10.5 retail
    If you want OS9 on it you're going to need the original discs. You could head over to the Macintosh Garden forums (use google) and ask there, a lot of MDD owners over there, always looking out for more MDDs to buy and preserve and original discs for them too. There may be someone in your state / region there who may be able to assist with the original discs.
    If you want OSX 10.3, 10.4 or 10.5 eBay or similar may be your best bet. A little tip I used for getting the original OS discs when I missed them - individually the discs can be expensive, particularly OSX 10.4 and 10.5 - I buy mine bundled with a Mac when it's sold locally, seems to keep the price down if it's bundled with an old Mac that would have $50  shipping. So I pick up the Mac, keep it and seel the OS if I don't want it, for more than I paid for both. Just perserverence on eBay/ etc.

  • Question mark and no chime on start up

    Hi - I hit the power button. The machine did some stuff and a question mark appeared in the center of the screen.
    Held the power button and tried again - success.
    What caused that thing? Opinions?

    I don't know why or what caused it, but you might want to verify and repair your boot drive.
    What you do need to do is go to System Preferences -> Startup Disk
    and reset it to your boot drive.
    In the meantime boot from another drive and repair your boot drive. Or you could do a Safe Boot or even Single User Mode and run */sbin/fsck -fy* to verify and repair your boot drive.
    The "?" means it didn't detect a volume that was bootable. Either it isn't spinning up in time, or there is a problem with the drive.
    Make sure to update your backups, and run Disk Warrior. Might want to run Apple Hardware Test as well.

  • Not booting from DVD drive | Flashing Question mark and face folder SOS!

    Hey there! I am hoping one of you folks can help.
    I noticed my iMac running really slow.
    I could not find my OS disks, so I bought OS X Leopard
    When I tried to boot from DVD it would flash the question/face folder for about 30 seconds then reboot normal. (I was able to install the OS. Just can't boot from the disk in order to run disk utility)
    Time got away from me and now my system is REALLY slow...
    I went and bought Disk Warrior
    Same issue, only my drive spits out that disk. (I can run and burn other disks)
    I won't discuss my failed attempts at getting help from the Apple store and by having the geniuses (not) call me. I would rather not pay an arm and a leg to have an approved repair center run the disk utility for me. I've already spent $169 on the OS and $100 on Disk Warrior... PLEASE HELP

    I think you are going in a totally wrong direction. Your profile indicates you have Leopard (10.5.X) however I don't believe that what you recently purchased. I think you purchased Snow Leopard (10.6.X), these are two totally different OS's! Unless you got extremely lucky and found someone selling 10.5.x then naturally you would have the problem you did trying to boot from it. My advice is:
    1. Look to see what version of OS X you are running (click the Apple in the upper left of this screen and then choose About this Mac) then cross check what version of the OS you recently purchased.
    2. If you are running 10.5.x then you will need to call Apple and purchase replacement discs for a nominal charge. Once received you should be able to boot from that disc and run Disk Utility from it.
    3. If you are running 10.6.x then re post (with an updated profile) so we can determine what the next step is.
    It seems like you don't know what you are doing and in an effort to save money you are probably going to spend more than taking your machine to an Apple Authorized Service Provider.
    Regards,
    Roger

  • Not booting from DVD drive | Flashing Question mark and face folder S

    Hey there! I am hoping one of you folks can help.
    I noticed my iMac running really slow.
    I could not find my OS disks, so I bought OS X Leopard
    When I tried to boot from DVD it would flash the question/face folder for about 30 seconds then reboot normal. (I was able to install the OS. Just can't boot from the disk in order to run disk utility)
    Time got away from me and now my system is REALLY slow...
    I went and bought Disk Warrior
    Same issue, only my drive spits out that disk. (I can run and burn other disks)
    I won't discuss my failed attempts at getting help from the Apple store and by having the geniuses (not) call me. I would rather not pay an arm and a leg to have an approved repair center run the disk utility for me. I've already spent $169 on the OS and $100 on Disk Warrior... PLEASE HELP

    Hey,
    No, I'm not running Snow Leopard. Running Leopard. 10.5.8
    I'm guessing the problem is either with my computer itself, or perhaps the DVD drive. Hard to tell. Maybe even something corrupt in my software?
    My problem is:
    I desperately need to run a disk utility of some sort, however am not able to make my computer use my OS disk or Disk warrior as a startup disk (either by holding down C, or by assigning it in System Utilities.)
    I was hoping someone might have a tip, or trick to get my machine to use one of these disks as the startup disk.
    Thanks!

Maybe you are looking for

  • Time Machine: New Hard Drive Unable to be "formatted"?

    Dear community, I apologize for this post, I searched a little but aside from the current TM bug, I had a hard time finding an answer to this question. I'm also re-installing on my other laptop so I am unable to reproduce this SNAFU. I recently ungra

  • Exception in server

              I'm getting following exception on the server (WL6.0 SP1), when I'm           calling a servlet from a Java application. Java app gets a XML message           form a JMS queue and calls a Servlet URL, and sends that XML as           one of

  • How to create a bigger wifi network?

    Hello, I am a macbook user and I have a virgin superhub in the front room in my house, can I put a airport express at the back of the house and connect to the virgin superhub to get a bigger wifi network and maybe get a wifi signal in the garden? tha

  • Qosmio F30-117: How long does the repair take?

    can any body tell me how long does it take for toshiba repair center to repair the laptop and send it back. I bought this new laptop but there was harddisk fault, then i sent it for repair but not yet received. Its two weeks now.

  • Photoshop CS6 brush lag?

    Hello, I have had cs6 for quite some time now, and today, my brushes started lagging pretty badly, especially the ones that I love to paint with the most. I have tried: - disabling openGL - turning off "use graphics processor" - allocating more mb to