G4 will not get past boot up screen

My dad's g4 has been making a cloud clicking noise lately which was a clear indicator the hard drive was on it's way out. He went to back up the hard drive one day when he turned the computer on and he says "When I turn on the computer the screen illuminates but the only thing I get is the revolving gear. Computer never boots up or progresses past the revolving gear." We are pretty sure we need to replace the hard drive but he has a lot of information on the hard drive that he would like to remove.
1. How can he get the data off the OEM internal hard drive?
2. What type of hard drive would be ideal for the G4 to run engineering programs like AutoCAD and Pro-E efficiently?
3. Once the hard drive is replaced how do we go about installing an OS, do we have to buy a new OS from Apple?
Thanks,
Britt
Message was edited by: Britt41

For attempting to gain access to the hard disk drive in
a machine with issues, that won't boot regularly, one
could try and see if starting in FireWire Target Disk
Mode would be viable. A dual-ended 6 connection
FireWire 400 (or other suitable) cable would be needed
to connect the two computers via the FireWire ports.
Start the ailing computer up in FW TDM and there
should be an icon on the display of that machine
of the FireWire symbol. Then follow instructions on
the support web page (or in Help in the OS X) to
continue. The data on the suspect computer's HDD
should be available from the healthy computer and
it could be saved to DVD media or a third external
hard disk drive.
Some users have even tried making a clone of a
computer's hard disk drive when attached to another
Mac via this FireWire Target Disk Mode. That may
be a stretch, to expect to save everything; but some
try this and a few have succeeded in being able to
restore (clone back) from a suitable clone on a boot-
able FireWire externally enclosed hard disk drive
where a full computer clone had been made.
Third-party clone utilities are available by download
and they work from there without cost; donationware.
Carbon Copy Cloner has merits; there's SuperDuper, too.
How to use FireWire target disk mode:
http://support.apple.com/kb/HT1661
A replacement hard disk drive should be at least
the minimum specifications (per original) and if
a larger capacity, could have a larger buffer or
cache and perhaps have a higher RPM speed.
And be sure to get the correct type; since new
Macs use a SATA (serial ATA) but traditional
ATA drives are what the older 'New World' Macs
have; these are also known as Parallel ATA.
The G4 would use a PATA or ATA/IDE HDD.
(The much older ones had solid SCSI hardware.)
The OS X version last installed in the computer
should have an installer disc; so that could be
used again to put a new system into a new hard
disk drive; the Installer disc has utilities inside;
so a new hard disk drive may need to be formatted
and tested or repaired from the Disk Utility version
found in the drop-down menu of the booted Installer
disc; where optional tools in the utility are accessed.
If getting a fair amount of the information off a failed
drive is difficult or next to impossible, you may have
to consider an external drive enclosure to put this
failed hard disk drive into, and later on, use a healthy
Mac to attempt to gain access to that & recover it.
There are a few good recovery applications available
and they do cost money; some will tell you if there is
a chance at recovery before you buy the application
(The app is often a download; the key is later bought.)
Anyway, I hope this helps a little...
Good luck & happy computing!

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    [2011-05-06:12:12:48] No installed runtime detected
    [2011-05-06:12:12:52] Starting runtime install. Installing runtime version 2.6.0.19140
    [2011-05-06:12:12:52] Installing msi at c:\docume~1\frank\locals~1\temp\air13a.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-06:12:12:57] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:12:12:57] Runtime Installer end with exit code 0
    [2011-05-06:12:18:00] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:12:18:00] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:12:18:00] Commandline is: -eula
    [2011-05-06:12:18:00] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:12:18:01] Starting eula display
    [2011-05-06:12:18:19] Finished eula display
    [2011-05-06:12:18:19] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:12:18:19] Runtime Installer end with exit code 0
    [2011-05-06:12:18:19] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:12:18:57] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:12:18:58] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:12:18:58] Commandline is: -eula
    [2011-05-06:12:18:58] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:12:18:58] Starting eula display
    [2011-05-06:12:19:09] Finished eula display
    [2011-05-06:12:19:09] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:12:19:09] Runtime Installer end with exit code 0
    [2011-05-06:12:19:09] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:12:19:32] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:12:19:32] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:12:19:32] Commandline is: -eula
    [2011-05-06:12:19:32] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:12:19:32] Starting eula display
    [2011-05-06:12:19:36] Finished eula display
    [2011-05-06:12:19:36] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:12:19:36] Runtime Installer end with exit code 0
    [2011-05-06:12:19:36] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:12:20:04] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:12:20:04] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:12:20:04] Commandline is: -eula
    [2011-05-06:12:20:04] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:12:20:04] Starting eula display
    [2011-05-06:12:20:11] Finished eula display
    [2011-05-06:12:20:11] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:12:20:11] Runtime Installer end with exit code 0
    [2011-05-06:12:20:11] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:12:20:33] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:12:20:33] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:12:20:33] Commandline is: -eula
    [2011-05-06:12:20:33] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:12:20:34] Starting eula display
    [2011-05-06:12:20:47] Finished eula display
    [2011-05-06:12:20:47] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:12:20:47] Runtime Installer end with exit code 0
    [2011-05-06:12:20:48] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:12:22:50] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:12:22:50] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:12:22:50] Commandline is: -eula
    [2011-05-06:12:22:50] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:12:22:50] Starting eula display
    [2011-05-06:12:22:57] Finished eula display
    [2011-05-06:12:22:57] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:12:22:57] Runtime Installer end with exit code 0
    [2011-05-06:12:22:57] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:16:50:10] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:16:50:10] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:16:50:10] Commandline is: -eula
    [2011-05-06:16:50:10] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:16:50:11] Starting eula display
    [2011-05-06:16:50:24] Finished eula display
    [2011-05-06:16:50:24] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:16:50:24] Runtime Installer end with exit code 0
    [2011-05-06:16:50:24] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:16:51:03] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:16:51:03] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:16:51:03] Commandline is: -eula
    [2011-05-06:16:51:03] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:16:51:04] Starting eula display
    [2011-05-06:16:51:12] Finished eula display
    [2011-05-06:16:51:12] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:16:51:12] Runtime Installer end with exit code 0
    [2011-05-06:16:51:12] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-06:16:51:23] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-06:16:51:23] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-06:16:51:23] Commandline is: -eula
    [2011-05-06:16:51:23] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-06:16:51:23] Starting eula display
    [2011-05-06:16:51:28] Finished eula display
    [2011-05-06:16:51:28] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-06:16:51:28] Runtime Installer end with exit code 0
    [2011-05-06:16:51:28] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:10:00:39] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:10:00:39] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:10:00:39] Commandline is: -eula
    [2011-05-09:10:00:39] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:10:00:39] Starting eula display
    [2011-05-09:10:00:42] Finished eula display
    [2011-05-09:10:00:42] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:10:00:42] Runtime Installer end with exit code 0
    [2011-05-09:10:00:43] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:13:22:41] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:13:22:41] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:13:22:41] Commandline is: -eula
    [2011-05-09:13:22:41] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:13:22:42] Starting eula display
    [2011-05-09:13:22:44] Finished eula display
    [2011-05-09:13:22:44] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:13:22:44] Runtime Installer end with exit code 0
    [2011-05-09:13:22:44] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:15:02:42] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:15:02:43] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:02:43] Commandline is: -eula
    [2011-05-09:15:02:43] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:02:43] Starting eula display
    [2011-05-09:15:02:50] Finished eula display
    [2011-05-09:15:02:50] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:15:02:50] Runtime Installer end with exit code 0
    [2011-05-09:15:02:50] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:15:03:21] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:15:03:21] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:03:21] Commandline is: -eula
    [2011-05-09:15:03:21] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:03:22] Starting eula display
    [2011-05-09:15:03:30] Finished eula display
    [2011-05-09:15:03:30] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:15:03:30] Runtime Installer end with exit code 0
    [2011-05-09:15:03:30] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:15:05:18] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:05:18] Commandline is: -arp:uninstall
    [2011-05-09:15:05:18] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:05:21] Starting runtime uninstall. Uninstalling runtime version 2.6.0.19140
    [2011-05-09:15:05:21] Uninstalling product with GUID {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-09:15:05:26] Runtime Installer end with exit code 0
    [2011-05-09:15:15:54] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:15:54] Commandline is:
    [2011-05-09:15:15:54] No installed runtime detected
    [2011-05-09:15:16:01] Starting runtime install. Installing runtime version 2.6.0.19140
    [2011-05-09:15:16:01] Installing msi at c:\docume~1\frank\locals~1\temp\aire9.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-09:15:16:06] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:15:16:06] Runtime Installer end with exit code 0
    [2011-05-09:15:34:34] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:15:34:35] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:34:35] Commandline is: -eula
    [2011-05-09:15:34:35] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:34:35] Starting eula display
    [2011-05-09:15:34:43] Finished eula display
    [2011-05-09:15:34:43] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:15:34:43] Runtime Installer end with exit code 0
    [2011-05-09:15:34:43] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:15:35:23] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:15:35:23] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:35:23] Commandline is: -eula
    [2011-05-09:15:35:23] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:35:24] Starting eula display
    [2011-05-09:15:35:43] Finished eula display
    [2011-05-09:15:35:43] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:15:35:43] Runtime Installer end with exit code 0
    [2011-05-09:15:35:43] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:15:36:37] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:15:36:37] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:36:37] Commandline is: -eula
    [2011-05-09:15:36:37] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:36:38] Starting eula display
    [2011-05-09:15:36:42] Finished eula display
    [2011-05-09:15:36:42] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:15:36:42] Runtime Installer end with exit code 0
    [2011-05-09:15:36:42] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:15:37:12] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:15:37:12] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:37:12] Commandline is: -eula
    [2011-05-09:15:37:12] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:37:12] Starting eula display
    [2011-05-09:15:37:15] Finished eula display
    [2011-05-09:15:37:15] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-09:15:37:15] Runtime Installer end with exit code 0
    [2011-05-09:15:37:15] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-09:15:38:09] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-09:15:38:09] Commandline is: -arp:uninstall
    [2011-05-09:15:38:09] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:38:12] Starting runtime uninstall. Uninstalling runtime version 2.6.0.19140
    [2011-05-09:15:38:12] Uninstalling product with GUID {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-09:15:38:17] Runtime Installer end with exit code 0
    [2011-05-09:15:48:06] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-09:15:48:06] Commandline is: -silent
    [2011-05-09:15:48:06] No installed runtime detected
    [2011-05-09:15:48:06] Starting silent runtime install. Installing runtime version 2.5.1.17730
    [2011-05-09:15:48:06] Installing msi at c:\docume~1\frank\locals~1\temp\air14a.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2011-05-09:15:48:08] Runtime Installer end with exit code 0
    [2011-05-09:15:49:44] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-09:15:49:44] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-09:15:49:44] Commandline is: -eula
    [2011-05-09:15:49:44] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-09:15:49:45] Starting eula display
    [2011-05-09:15:49:52] Finished eula display
    [2011-05-10:08:02:20] Finished eula display
    [2011-05-10:08:02:20] Runtime Installer end with exit code 0
    [2011-05-10:08:02:20] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:08:24:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:08:24:54] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-10:08:24:54] Commandline is: -eula
    [2011-05-10:08:24:54] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:08:24:54] Starting eula display
    [2011-05-10:08:25:00] Finished eula display
    [2011-05-10:08:41:16] Finished eula display
    [2011-05-10:08:41:16] Runtime Installer end with exit code 0
    [2011-05-10:08:41:16] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:09:32:18] Runtime Installer begin with version 2.5.1.17730 on Windows XP x86
    [2011-05-10:09:32:18] Commandline is: -arp:uninstall
    [2011-05-10:09:32:18] Installed runtime (2.5.1.17730) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:09:32:21] Starting runtime uninstall. Uninstalling runtime version 2.5.1.17730
    [2011-05-10:09:32:21] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2011-05-10:09:32:25] Runtime Installer end with exit code 0
    [2011-05-10:10:04:21] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:10:04:21] Commandline is:
    [2011-05-10:10:04:21] No installed runtime detected
    [2011-05-10:10:04:26] Starting runtime install. Installing runtime version 2.6.0.19140
    [2011-05-10:10:04:26] Installing msi at c:\docume~1\frank\locals~1\temp\airea.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-10:10:04:31] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:10:04:31] Runtime Installer end with exit code 0
    [2011-05-10:10:04:37] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:10:04:37] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:10:04:37] Commandline is: -eula
    [2011-05-10:10:04:37] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:10:04:38] Starting eula display
    [2011-05-10:10:04:40] Finished eula display
    [2011-05-10:10:04:40] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:10:04:40] Runtime Installer end with exit code 0
    [2011-05-10:10:04:41] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:10:05:46] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:10:05:46] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:10:05:46] Commandline is: -eula
    [2011-05-10:10:05:46] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:10:05:47] Starting eula display
    [2011-05-10:10:05:53] Finished eula display
    [2011-05-10:10:05:53] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:10:05:53] Runtime Installer end with exit code 0
    [2011-05-10:10:05:53] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:14:42:09] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:14:42:10] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:14:42:10] Commandline is: -eula
    [2011-05-10:14:42:10] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:14:42:11] Starting eula display
    [2011-05-10:14:42:15] Finished eula display
    [2011-05-10:14:42:15] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:14:42:15] Runtime Installer end with exit code 0
    [2011-05-10:14:42:16] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:14:44:49] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:14:44:49] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:14:44:49] Commandline is: -eula
    [2011-05-10:14:44:49] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:14:44:50] Starting eula display
    [2011-05-10:14:44:57] Finished eula display
    [2011-05-10:14:44:57] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:14:44:57] Runtime Installer end with exit code 0
    [2011-05-10:14:44:57] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:09:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:09:55] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:09:55] Commandline is: -eula
    [2011-05-10:15:09:55] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:09:55] Starting eula display
    [2011-05-10:15:09:58] Finished eula display
    [2011-05-10:15:09:58] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:09:58] Runtime Installer end with exit code 0
    [2011-05-10:15:09:58] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:11:17] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:11:17] Commandline is: -arp:uninstall
    [2011-05-10:15:11:17] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:11:20] Starting runtime uninstall. Uninstalling runtime version 2.6.0.19140
    [2011-05-10:15:11:20] Uninstalling product with GUID {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-10:15:11:26] Runtime Installer end with exit code 0
    [2011-05-10:15:13:54] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
    [2011-05-10:15:13:54] Commandline is:
    [2011-05-10:15:13:54] No installed runtime detected
    [2011-05-10:15:13:57] Starting runtime install. Installing runtime version 2.5.0.16600
    [2011-05-10:15:13:57] Installing msi at c:\docume~1\frank\locals~1\temp\air11b.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2011-05-10:15:14:03] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3001" errorID=3001]
    [2011-05-10:15:14:16] Runtime Installer end with exit code 7
    [2011-05-10:15:15:42] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
    [2011-05-10:15:15:42] Commandline is: -arp:uninstall
    [2011-05-10:15:15:42] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:15:45] Starting runtime uninstall. Uninstalling runtime version 2.5.0.16600
    [2011-05-10:15:15:45] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2011-05-10:15:15:49] Runtime Installer end with exit code 0
    [2011-05-10:15:16:09] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
    [2011-05-10:15:16:09] Commandline is:
    [2011-05-10:15:16:09] No installed runtime detected
    [2011-05-10:15:16:13] Starting runtime install. Installing runtime version 2.5.0.16600
    [2011-05-10:15:16:13] Installing msi at c:\docume~1\frank\locals~1\temp\air124.tmp\setup.msi with guid {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2011-05-10:15:16:22] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="Error #3001" errorID=3001]
    [2011-05-10:15:16:25] Runtime Installer end with exit code 7
    [2011-05-10:15:16:33] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:16:33] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
    [2011-05-10:15:16:33] Commandline is: -eula
    [2011-05-10:15:16:33] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:16:34] Starting eula display
    [2011-05-10:15:16:36] Finished eula display
    [2011-05-10:15:17:07] Finished eula display
    [2011-05-10:15:17:07] Runtime Installer end with exit code 0
    [2011-05-10:15:17:07] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:17:47] Runtime Installer begin with version 2.5.0.16600 on Windows XP x86
    [2011-05-10:15:17:47] Commandline is: -arp:uninstall
    [2011-05-10:15:17:47] Installed runtime (2.5.0.16600) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:17:49] Starting runtime uninstall. Uninstalling runtime version 2.5.0.16600
    [2011-05-10:15:17:49] Uninstalling product with GUID {46C045BF-2B3F-4BC4-8E4C-00E0CF8BD9DB}
    [2011-05-10:15:17:53] Runtime Installer end with exit code 0
    [2011-05-10:15:34:36] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:34:37] Commandline is:
    [2011-05-10:15:34:37] No installed runtime detected
    [2011-05-10:15:34:39] Starting runtime install. Installing runtime version 2.6.0.19140
    [2011-05-10:15:34:39] Installing msi at c:\docume~1\frank\locals~1\temp\air147.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-10:15:34:43] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:34:43] Runtime Installer end with exit code 0
    [2011-05-10:15:34:52] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:34:52] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:34:52] Commandline is: -eula
    [2011-05-10:15:34:52] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:34:53] Starting eula display
    [2011-05-10:15:34:56] Finished eula display
    [2011-05-10:15:34:56] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:34:56] Runtime Installer end with exit code 0
    [2011-05-10:15:34:56] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:36:33] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:36:33] Commandline is:
    [2011-05-10:15:36:33] No installed runtime detected
    [2011-05-10:15:36:35] Starting runtime install. Installing runtime version 2.6.0.19140
    [2011-05-10:15:36:35] Installing msi at c:\docume~1\frank\locals~1\temp\air14c.tmp\setup.msi with guid {AFF7E080-1974-45BF-9310-10DE1A1F5ED0}
    [2011-05-10:15:36:40] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:36:40] Runtime Installer end with exit code 0
    [2011-05-10:15:36:50] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:36:50] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:36:50] Commandline is: -eula
    [2011-05-10:15:36:50] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:36:51] Starting eula display
    [2011-05-10:15:36:53] Finished eula display
    [2011-05-10:15:36:53] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:36:53] Runtime Installer end with exit code 0
    [2011-05-10:15:36:53] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:37:38] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:37:38] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:37:38] Commandline is: -eula
    [2011-05-10:15:37:38] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:37:39] Starting eula display
    [2011-05-10:15:37:59] Finished eula display
    [2011-05-10:15:37:59] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:37:59] Runtime Installer end with exit code 0
    [2011-05-10:15:38:00] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:38:39] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:38:39] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:38:39] Commandline is: -eula
    [2011-05-10:15:38:39] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:38:39] Starting eula display
    [2011-05-10:15:38:46] Finished eula display
    [2011-05-10:15:38:46] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:38:46] Runtime Installer end with exit code 0
    [2011-05-10:15:38:46] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:39:23] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:39:23] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:39:23] Commandline is: -eula
    [2011-05-10:15:39:23] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:39:23] Starting eula display
    [2011-05-10:15:39:26] Finished eula display
    [2011-05-10:15:39:26] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:39:26] Runtime Installer end with exit code 0
    [2011-05-10:15:39:27] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:42:30] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:42:30] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:42:30] Commandline is: -eula
    [2011-05-10:15:42:30] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:42:30] Starting eula display
    [2011-05-10:15:42:44] Finished eula display
    [2011-05-10:15:42:44] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:42:44] Runtime Installer end with exit code 0
    [2011-05-10:15:42:45] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:43:36] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:43:36] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:43:36] Commandline is: -eula
    [2011-05-10:15:43:36] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:43:37] Starting eula display
    [2011-05-10:15:43:39] Finished eula display
    [2011-05-10:15:43:39] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:43:39] Runtime Installer end with exit code 0
    [2011-05-10:15:43:40] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:48:16] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:48:17] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:48:17] Commandline is: -eula
    [2011-05-10:15:48:17] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:48:17] Starting eula display
    [2011-05-10:15:48:25] Finished eula display
    [2011-05-10:15:48:25] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:48:25] Runtime Installer end with exit code 0
    [2011-05-10:15:48:25] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:15:56:54] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:15:56:54] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:15:56:54] Commandline is: -eula
    [2011-05-10:15:56:54] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:15:56:54] Starting eula display
    [2011-05-10:15:57:07] Finished eula display
    [2011-05-10:15:57:07] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:15:57:07] Runtime Installer end with exit code 0
    [2011-05-10:15:57:07] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-10:16:29:39] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-10:16:29:39] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-10:16:29:39] Commandline is: -eula
    [2011-05-10:16:29:39] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-10:16:29:39] Starting eula display
    [2011-05-10:16:29:48] Finished eula display
    [2011-05-10:16:29:48] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-10:16:29:48] Runtime Installer end with exit code 0
    [2011-05-10:16:29:48] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-11:09:01:22] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-11:09:01:22] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-11:09:01:22] Commandline is: -eula
    [2011-05-11:09:01:22] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-11:09:01:23] Starting eula display
    [2011-05-11:09:01:28] Finished eula display
    [2011-05-11:09:01:28] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-11:09:01:28] Runtime Installer end with exit code 0
    [2011-05-11:09:01:28] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-11:11:26:08] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-11:11:26:08] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-11:11:26:08] Commandline is: -eula
    [2011-05-11:11:26:08] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-11:11:26:08] Starting eula display
    [2011-05-11:11:26:13] Finished eula display
    [2011-05-11:11:26:13] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-11:11:26:13] Runtime Installer end with exit code 0
    [2011-05-11:11:26:13] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-11:11:26:18] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-11:11:26:19] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-11:11:26:19] Commandline is: -eula
    [2011-05-11:11:26:19] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-11:11:26:19] Starting eula display
    [2011-05-11:11:26:21] Finished eula display
    [2011-05-11:11:26:21] Runtime Installer end with exit code 0
    [2011-05-11:11:26:21] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)
    [2011-05-11:11:29:32] Launching subprocess with commandline c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater -eula
    [2011-05-11:11:29:33] Runtime Installer begin with version 2.6.0.19140 on Windows XP x86
    [2011-05-11:11:29:33] Commandline is: -eula
    [2011-05-11:11:29:33] Installed runtime (2.6.0.19140) located at c:\Program Files\Common Files\Adobe AIR
    [2011-05-11:11:29:33] Starting eula display
    [2011-05-11:11:29:47] Finished eula display
    [2011-05-11:11:29:47] Could not create a file at C:\Documents and Settings\Frank\Application Data\Adobe\AIR\eulaAccepted, ignoring
    [2011-05-11:11:29:47] Runtime Installer end with exit code 0
    [2011-05-11:11:29:47] Subprocess c:\Program Files\Common Files\Adobe AIR\Versions\1.0\Resources\Adobe AIR Updater failed (1)

    You didn't say which OS in your tag, but maybe you might find something here.
    http://support.apple.com/kb/TS2570
    http://support.apple.com/kb/PH4191
    http://support.apple.com/kb/PH7213
    http://support.apple.com/kb/HT4125
    http://support.apple.com/kb/HT2213

  • Computer will not get past the windows screen

    i have recently had an issue where my touchsmart 310 pc wont load past the window screen and if i try and get past with a system repair disk, it loads the disk and then goes to some underwater type screen and sits there and does nothing else( i left for 24 hours)  how do i acquire a recovery disk like in the old days so i can strat from scratch?
    Thank You in advance
    Paul

    Hello Boucho,
    Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
    I understand you are looking to obtain your recovery discs. I am providing you with an HP Support document: Obtaining HP Recovery Discs or an HP USB Recovery Drive, which will provide you with all the ways of getting a copy of your recovery discs.
    I hope I have answered your question to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • My ibook G4 will not get past the restart screen when upgrading to leopard

    I bought the family pack to install on both my personal and professional macs. The install went fine on my mac mini, though it took forever. However, I am trying to upgrade my ibook G4 (which is more then qualified for the upgrade) and every time I restart it by holding down the power button I get the same result. The screen is grey with the Apple logo then it just goes straight to another telling me to restart the computer. The Leopard disk is still in the dvd drive and I can't eject it. Does anyone know how I can solve this problem and either install Leopard or just go back to the way things were with Tiger?

    That's a kernel panic and it looks like you might have a hardware issue. Look [here|http://www.macosxhints.com/article.php?story=20031210193237190] to eject the stuck cd using open firmware. After insert the cd that came with your ibook and run the extended part of the apple hardware test and see what it says. If not then try running fsck which you will find how to do [here|http://support.apple.com/kb/TS1417].
    Steve
    Message was edited by: Steven Vanderhoek

  • HT201263 my iphone will not get past the restore screen no matter what i try. Any ideas please?

    i have tried everything suggested on the web but nothing works

    1. Restore after rebooting and disabling your security software.
    2. Try to restore it on a different computer.
    3. Take it to the Apple Retail Store (or a friend with a Mac) and try to restore it there.  You will need an appointment at the genius bar.
    Good Luck!  Mine worked after rebooting computer, reseating cables, disabling security software, and only running iTunes.  If I sync once with the security software running it is a matter of time before the computer won't be able to recognize the iPhone, and if I forget to turn off security software before restore it fails to restore.

  • Pages 2.0 will not get past the "getting started" screen

    i just updated pages to 2.0 on ipad 2 retina (ios 7.0.2) and now i cannot open pages, it will not get past the "getting started" screen
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