G4 Youview box overheating

I have upgraded from an original BT vision box to the G4 purely to watch motogp direct on the tv not on ipad / laptop etc.
I find that after approximately 3 hours viewing the sound starts to break up , this gradually gets worse .
On inspecting the cable connections etc I found the box to be very hot, simply applying the hose from the vacuum cleaner and drawing cool air through the unit restores the sound.
Is this a common problem with the G4 unit and has anyone else tried cooling the unit to resolve other problems ?
Solved!
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johngardner42 wrote:
I received my G4 Youview box just over a week ago. I have noted that if the box is on and in use for a prolonged period the TV signal breaks up on any channel. Rebooting the box cures the problem. I have today resited the box to see if this eradicates the issue. The box does get quite hot with prolonged use.
The last time the picture broke up I tried putting the box into standby and switched to the built in Freeview in my TV. This worked without problem but switching back to the Youview box resulted in picture break up. Only rebooting seemed to cure the issue.
I have exactly the same problem - I have mine set to Low-eco mode and after a week or two I start to get picture breakup - switching it off and on then cures the problem for a while. Putting the G4 into standby doesn't fix the problem - it has to be a cold reboot.
Have you tried cooling the unit ?
It cured the sound breakup problem immediately only for it to return again the following day after 3 or 4 hours viewing, again, cooling the unit cured the fault immediately.
My replacement unit is working fine, so I think the original was faulty.

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The 1st generation BT Vision box was the grey one you refer to.
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Hi Pauline85,
Thanks for posting. Have you tried changing the wireless channel? Take a look at How do I change the wireless channel on my BT Home Hub? and let us know how you get on.
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David
BTCare Community Mod
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http://www.btplc.com/News/Articles/Showarticle.cfm?ArticleID=4EE9DE54-23A8-4655-A90B-9E83E0DB2B47
BT offers YouView box worth £299 for free
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Hi guys,
I'll lock this thread so we can keep the discussion about this announcement all in the same place
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Stephanie
BTCare Community Manager
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Youview box out of stock

I was incorrectly sent a Vision + box as opposed to a Youview box on a new order. BT apologised and re-ordered me a Youview box and gave me a delivery date but all that arrived was the controller in the post! After calling back I have been informed that the Youview box is currently out of stock?? When I have asked when stock will be available (on 3 separate calls) the operator has been unable to confirm when there will be a re-stock and/or when the box I ordered will be sent out.
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Thanks in advance.
Solved!
Go to Solution.

slrhale wrote:
I was incorrectly sent a Vision + box as opposed to a Youview box on a new order. BT apologised and re-ordered me a Youview box and gave me a delivery date but all that arrived was the controller in the post! After calling back I have been informed that the Youview box is currently out of stock?? When I have asked when stock will be available (on 3 separate calls) the operator has been unable to confirm when there will be a re-stock and/or when the box I ordered will be sent out.
To be honest I find it hard to believe that there is no stock of Youview boxes in the country and feel as if I am being fobbed off. I would appreciate if one of the mods could assist and advise when (or if) I will ever receive the box I ordered? As I have returned the unwanted Vision + box I am now paying for a TV service I cannot access!
Thanks in advance.
We ordered a youview box at 8pm last night. It is being delivered on Tuesday. No stock issues mentioned.
It sounds as if you are being fobbed off.

Free Youview box for new BT infinity customers

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I wasn't aware I had to do this when I signed up. So you're saying even though my line isn't installed yet and I'm a new customer, there's no way to get this if I didn't add this at the time of order even though I know this offer was active when I signed up? When I signed up, there wasn't an option to add free TV service for 12 months for Infinity so I didn't add the service offered at £5. Would BT really use loopholes and technicalities to avoid providing something they've offered and put up billboards everywhere to promote?

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Hi Poynders,
Thanks for posting. Take a look at YouView screens not visible over AV / video sender . It’s an older thread but might help. Let us know how you get on.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Can I Watch BT Sport On My BT Youview Box WITHOUT ...

Hi
I hope I have a simple question that has a simple answer!
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Thanks for that. The thought of trying to get back through to BT again fills me full of dread :-( I think I'll pass on that and give up hope.
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Telboy62 wrote:
You would really have to speak to BT about that. (sorry).They would have to release you from your current contract and restart you with a BT vision box.
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Connecting Youview box to DVD and TV. Now ordinary...

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Over the month or so my Youview box has been behaving very oddly. When it wakes from sleep very often I get no picture and no sound. My TV says "no input" on the HDMI.
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Sorry for the late reply - I've been away... Couldn't see a link in your profile for "contact the mods".
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I bought a YouView box a couple of months ago and yesterday accepted a BT offer to take another for £25 plus £5 a month for BT Vision. I understand my BT YouView consumption will not count towards my 40Gb Infinity limit: but will that now also apply to the non-BT YouView box I bought?

Given that BT & youview both don't officially support (offer) multiroom - I suspect you won't get a definitive answer as if they don't offer a product (multiroom) you are hardly going to have any Terms & Conditions for it.
A BT Help page says
Does my YouView viewing count towards my broadband usage allowance?
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BT never used to accept Powerline adapters at all. At least they seem to accept 500mpbs devices as valid for one box now.
However I suspect that they don't want to risk people complaining if people take out an extra box subscription and have problems if, say, both boxes are used for watching and recording HD channels simultaneously via Powerline.
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Been with BT for TV and broadband for several years. Until recently we were using silver TV box but a few weeks ago we upgraded to Infinity and received what we assumed was the most up-to-date TV box. Since discovered it's not (it's a H3 box).
Is there a way of getting a G4 box at no extra cost? Or is this another case of companies like BT treating loyal customers like second class ones compared with new customers (who I believe do receive the new G4 box)?
Solved!
Go to Solution.

For those who were still on the silver BT Vision+ boxes there were three main options.
(1) Take up BT of the offer of a free BT Youview+ box.
Pros:
The box was free.
Any customers on an old TV PAYG package could stay on it with no fixed monthly costs.
Coms:
The BT Youview+ box was only the 3rd generation one and not the latest fourth generation.
You had to commit to BT Broadband for another 18 months.
Any current broadband or calls discounts would still end as originally stated.
(2) Start a new BT TV contract in the normal manner.
Pros:
You got the latest fourth generation BT Youview+ box.
You only have to commit to BT TV for 12 months.
You could negotiate a new BT Broadband contract possibly with new discounts either now or once the oroginal minimum term was completed.
Cons:
The BT Youview+ box cost £35.
The new BT TV subscription cost at least £5 per month.
(3) Let the BT TV service end.
Pros:
Saved any TV costs.
No change to your current BT broadband contract.
Cons:
You've got no BT TV service and can't even use the old silver box as a Freeview PVR.
It sounds as though you chose (1). Some others chose (2) or (3).
No such thing as a totally free lunch!

G4 Youview box overheating

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