G460 bios update at service center only????

http://support.lenovo.com/us/en/documents/12985356​555620
Recommend to visit a service center as the bios update can only be done "in-house"....
As i am out of warrenty what does it mean? do i have to pay or can i do it myslef?

That is exactly what I expected and did...
 Unluckily for me, I am in the Philippines and Filipino don't give a **bleep** about that kind of things. I was appalled to find out that Lenovo doesn't care enough to bring their standards to the Philippines and "train" their staff NOT to act like Filipino... but sadly it is not the case.  
I was told that I could go to a service center (in another city of course) and they refuse to tell me if I would have to pay anything or why I would have to pay anything as Lenovo doesn't offer any other recourse or even if the said service center could do the upgrade at all. (again in the Philippines, you can't trust the service centers because they are not part of Lenovo and culturally ppl here don't listen to the words one says but guesses and often result in you traveling miles to be told that they are out-of-stock or else.
It's CULTURALY NORMAL but I HOLD LENOVO RESPONSABLE for that with all of my American standards (*even Chinese standards are fine with me as they bring some results at the very least)
As I did ask for "official" answer from Lenovo, the manager actually terminated all communication and refuse to reply with that last email as paradoxical as the message from Ashwin_Lenovo (which I assume is also Filipino and also obviously didn't even read the link that describe my situation. Remember me mention they don't read or listen but just spit-out the same BS over and over again...{DO IT YOURSELF here's the download link})
Paradoxical BS Quote:
"It can be physically checked with service technician at service center if the system requires BIOS updates. However you can download BIOS updates for Lenovo G460(CBB1785918) from the link."
- Kindly offering to have it "checked" as if that is not always a possibility for a fee with a 3rd party company(way to go Lenovo!!!)
- So still disregarding Lenovo's own warning against that said resolution (it says it can't be done but Lenovo keep recommending to do it anyways, bravo Lenovo!!!)
Just like Ashwin_Lenovo, BS BS BS!

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    06/05/2009 00:43 <DIR> ..
    *{color:#0000ff}09/01/2003 09:32 _250,663_ BIOFCA9T.COM{color}*
    17/07/2002 03:38 35 biosupd2.ini
    13/07/2001 13:22 6,277 chgbios2.vxd
    *{color:#0000ff}08/10/2002 04:26 _30,697 _CHGBIOSA.EXE{color}*
    09/11/2001 09:14 134 clean2.reg
    17/07/2002 03:35 342,064 install2.exe
    16/07/2002 06:55 241,664 nchgbios2.exe
    18/08/2001 11:41 3,435 nchgbios2.sys
    23/10/2001 18:55 11,476 nchgbios2NT.sys
    26/08/2001 09:00 49,152 nchgbios2svc.exe
    13/07/2001 17:05 49,152 tbdecode.dll
    14/03/2002 06:42 49,152 TCHGBIOSInfo.dll
    21/06/2002 11:25 1,796 tosclean2.bat
    09/11/2001 12:01 967 tosclean2.pif
    21/06/2002 11:34 1,841 toscleanAUTO2.bat
    21/06/2002 11:44 1,796 toscleanSMS2.bat
    21/06/2002 08:51 2,038 tosntclean2.bat
    21/06/2002 08:51 2,084 tosntcleanAUTO2.bat
    21/06/2002 08:52 2,038 tosntcleanSMS2.bat
    20 archivos 1,046,461 bytes
    2 dirs 9,402,793,984 bytes libres
    No readme file...
    Then another question arised in my mind: What about the other 1.40 file? What does the other 2410A9V140.EXE have inside?
    This:
    El volumen de la unidad D no tiene etiqueta.
    El n£mero de serie del volumen es: 8838-E175
    Directorio de D:\Shared\diskette\comparacion_toshiba\askiris\241 0a9v140
    06/05/2009 00:46 <DIR> .
    06/05/2009 00:46 <DIR> ..
    *{color:#0000ff}09/01/2003 09:32 _250,663 _BIOFCA9T.COM{color}*
    17/07/2002 03:38 35 biosupd2.ini
    13/07/2001 13:22 6,277 chgbios2.vxd
    *{color:#0000ff}08/10/2002 04:26 _30,697 _CHGBIOSA.EXE{color}*
    09/11/2001 09:14 134 clean2.reg
    17/07/2002 03:35 342,064 install2.exe
    16/07/2002 06:55 241,664 nchgbios2.exe
    18/08/2001 11:41 3,435 nchgbios2.sys
    23/10/2001 18:55 11,476 nchgbios2NT.sys
    26/08/2001 09:00 49,152 nchgbios2svc.exe
    13/07/2001 17:05 49,152 tbdecode.dll
    14/03/2002 06:42 49,152 TCHGBIOSInfo.dll
    21/06/2002 11:25 1,796 tosclean2.bat
    09/11/2001 12:01 967 tosclean2.pif
    21/06/2002 11:34 1,841 toscleanAUTO2.bat
    21/06/2002 11:44 1,796 toscleanSMS2.bat
    21/06/2002 08:51 2,038 tosntclean2.bat
    21/06/2002 08:51 2,084 tosntcleanAUTO2.bat
    21/06/2002 08:52 2,038 tosntcleanSMS2.bat
    20 archivos 1,046,461 bytes
    2 dirs 9,402,781,696 bytes libres
    *{color:#ff0000}They both have 20 files, and 1,046,461 bytes. I asumed they are both the SAME file{color}*.
    And the readme file does not list the model 1410-604 in its readme file, therefore I cannot explain this except as a mistake from Toshiba. *{color:#ff0000}They put an incorrect BIOS in their website, and suggested the update, and somehow leaded to this kind of errors.{color}*
    (Except in the case that one of those models is a different name of the 1410-604 model, and if it is the case... now I don't know why this BIOS do not work with this computer).
    The worst part is that neither of those other files (V1.10, 1.20 and 1.30) lists the 1410-604, therefore there seems no possible workaround for this problem. I need an original v1.20 for this CMOS, and Toshiba seems not to have it. They offered me to solve the problem, by leaving the notebook at an ASP, and paying only 95€ for the work and about 280€ for a motherboard replacement, I will get it solved. But they offer no warranty of their possibilities because is a model 'too old' and 'discontinued' and with 'no support'...
    In other words, they said "don't bother with this, just go out there and buy a new one" (something absolutely out of my scope in this crisis-time) :P
    Thank you for reading soooo far.
    Now what I need is to get any ideas of a workaround for this, my ideas are:
    (1) This CMOS has a boot-part that still works (it allows a roll-back if you have the appropriate file). So I need a good BIOS to burn into the CMOS, from the VERY SAME model (a BIOS backup) but the backup must be adequate for the burning program (CHGBIOSA.COM).
    (2) It is still possible that the BIOS could be OK but the data on the CMOS got somehow corrupted. If so, clearing the CMOS could solve de problem. But I was not able to find a clear cmos button from outside, and after disasembling I took of the battery, with no good results. I have to try leaving the MOBO without battery for longer period (I left it about 20 seconds) just in case 20 seconds don't allow all the capacitors to fully go to zero values. I have not much hope in this point.
    (3) Try to get a REAL good update from Toshiba. I contacted several times technical support, and I was able to verify they are only phone-operators, with a script in front of them, and when the problem goes-out-of-scope they fall always in the same answer: "you have to go to an ASP". I still have a low hope to find someone who really knows a bit, and could enlighten with a good BIOS to put in this disks.
    (4) As far as I could find, this BIOS is not from any known BIOS-maker. It seems it has been developed by Toshiba (own brand), therefore the Crisis Recovery Disk from Phoenix will not be of any help here. As well as any other BIOS recovery tool not designed for Toshiba's BIOS. But I'm open to any ideas, that could be tested more or less safely. (Remember that the 'BIOS-BOOT-PART' feature is still working, I don't want to loose this only possibility of redemption).
    Wwwaaaaoooowww... what a long-post falks! Sorry for that!
    Forgive me, but I wanted to be really clear.
    Should anyone give some hints or advice, will be greatly appreciated.
    Please don't say what I shouldn't do... I already know that. I already researched and already found my mistakes, in order not to repeat them. Now I need to move on, to advance, and to try to solve this, or at least learn how to solve similar things. As much as possible.
    Thank you again, in advance, and sorry again.
    FenixDigital
    Message was edited by: Fenix_D
    Changed subject to beter reflect what is the matter about (apparently erroneous BIOS file in Toshiba download center).

    Well.<br />
    <br />
    It's not dead, certainly.<br />
    <br />
    The steps that I put in my procedure were:<br />
    <br />
    --&gt; There are two memory sims, that I am going to identify as M1 and M2<br />
    --&gt; There are two memory banks, that I am going to identify as A and B<br />
    <br />
    Next step in order to identify if there are some module or bank that is not working properly are:<br />
    <br />
    The modules were installed as:<br />
    <br />
    M1 --&gt; A<br />
    M2 --&gt; B<br />
    <br />
    <strong>1--&gt; Boot without any memory chip.</strong><br />
    <br />
    <blockquote>
    A--&gt; X<br />
    B--&gt; X<br />
    </blockquote>
    <br />
    <strong>2--&gt; Boot with ONE module</strong><br />
    <br />
    <blockquote>
    A--&gt;M1<br />
    B--&gt;X<br />
    </blockquote>
    <br />
    <strong>3--&gt; Boot with the OTHER module</strong><br />
    <br />
    <blockquote>
    A--&gt; X<br />
    B--&gt; M2<br />
    </blockquote>
    <br />
    <strong>4--&gt; Boot with BOTH modules swapped:</strong><br />
    <br />
    <blockquote>
    A--&gt; M2<br />
    B--&gt; M1<br />
    </blockquote>
    <br />
    <strong>5--&gt; Boot with ONE module swapped:</strong><br />
    <br />
    <blockquote>
    A--&gt; M2<br />
    B--&gt; X<br />
    </blockquote>
    <br />
    <strong>6--&gt; Boot with the OTHER module swapped:</strong><br />
    <br />
    <blockquote>
    A--&gt; X<br />
    B--&gt; M1<br />
    </blockquote>
    <br />
    At this point I got a great difference. It booted, finally. But in order to make a diagnostic, I have to complete the full test, and the results were:<br />
    <br />
    1--&gt; Boot without any memory chip.<br />
    <br />
    A--&gt; X<br />
    B--&gt; X<br />
    <br />
    <strong>NOT BOOTING</strong> Actually the computer not even tries to read the disk. Only the power led turns on, but even prior to press the 'on/off' button. I think this indicates 'no memory installed'. I would have expected a post failure beeps, but there were no beeps at all.<br />
    <br />
    2--&gt; Boot with ONE module<br />
    <br />
    A--&gt;M1<br />
    B--&gt;X<br />
    <br />
    <strong>BOOTED NORMALLY</strong> Well. This obviously means that the 3-1-1 beep code means memory error, or one bank failing of two installed. Now I didn't know if the problem was the module, or the bank B.<br />
    <br />
    3--&gt; Boot with the OTHER module<br />
    <br />
    A--&gt; X<br />
    B--&gt; M2<br />
    <br />
    <strong>NOT BOOTING</strong> Just like the condition in 1. Like no memory installed, therefore there are two possibilities: The bank B is not working, or the memory module M2 is not working.<br />
    <br />
    4--&gt; Boot with BOTH modules swapped:<br />
    <br />
    A--&gt; M2<br />
    B--&gt; M1<br />
    <br />
    <strong>NOT BOOTING</strong> Just like previous to test condition. Beep code 3-1-1, no boot at all.<br />
    <br />
    5--&gt; Boot with ONE module swapped:<br />
    <br />
    A--&gt; M2<br />
    B--&gt; X<br />
    <br />
    <strong>NOT BOOTING</strong> This was the important test, because it finally let me determine that the problem is at the module 2 (M2) not at the bank B. But still there could be a failure IN THE BANK B and IN THE MEMORY MODULE 2. Have to do the other test.<br />
    <br />
    6--&gt; Boot with the OTHER module swapped:<br />
    <br />
    A--&gt; X<br />
    B--&gt; M1<br />
    <br />
    <strong>BOOTING NORMALLY</strong> This really confirmed there is nothing wrong with ANY bank, but one of the modules is not working, actually is not being even detected. This is quite weird, because this computer was working perfectly with those two modules, and in the moment of the BIOS upgrade it seems to fail... How come?<br />
    <br />
    Something weird happened here. I don't know what, but something ruined one memory module (fortunately only one), what I would like to know now is what happened. But at least I have the machine running, with very low memory, but running.<br />
    <br />
    What I am thinking now is what about this BIOS upgrade makes the motherboard not to recognize one of the modules for some reason?<br />
    <br />
    <img class="jive-emoticon" src="images/emoticons/happy.gif" border="0" alt=":)" /><br />
    <br />
    I will continue my research, but certainly the memory made the difference.<br />
    <br />
    I am not sure why I didn't discover this before, I think I didn't perform this test before, for two reasons:<br />
    <br />
    (1) I tried to boot with no memory, and this was impossible, so I assumed that the problem was not at the memory.<br />
    <br />
    (2) When I heard the beep code (3-1-1), somewhere I read it was a video problem, and I asume most probably it was a video problem (since no video at all was being displayed) but I should have take into consideration that Phoenix BIOS also means with the same 3-1-1 a DMA problem (memory problem).<br />
    <br />
    Okis... It's a pitty having to wait so much between a post and it's approval. I posted my answer two days ago, and since it didn't appear, I believe It didn't upload, so I replied again, and also didn't appeared... until now. It is obvious that a moderator approval is required. That's why I have to wait 24 hours or more to read my post. This slows this forum effectiveness.<br />
    <br />
    Thank you very much for your help. I'll keep you informed. Until we get to a final diagnosis and solution.

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