G500 (20236) TouchPad One Finger Tap

Hi,
I have a G500.  The computer is ok except for one thing!  The touchpad is not so good!  I have the general sensitivity dialed in to where it's acceptable, but one finger tapping is erratic.  It just doesn't respond normally.  Normal tapping works at times, but every once in a while I need to practically jump up and down on the touchpad!  I've updated to the newest Elan 11.4.25.1 driver...no real help.  Any ideas?  Is there another beta driver that is being tested to alleviate this issue.  I'm willing to try any workaround!
Thanks,
Jim

Hi Jim,
As the issue is same before and after upgrading to windows 8.1, it seems to be hardware related. I would Strongly Suggest Calling Technical Support for Assistance to get the information of the nearest Authorized Service Center to get the issue analyzed.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Do post us back for further queries.
Best Regards
Shiva Kumar
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