G500 atikmpag.s​ys BSOD on shutdown

Question

Hi community,
I have been researching my problem for a while but I haven't found anything like it. Only similar issues. If there is a solution specifically for my problem, then I apologise in advance. I recently updated my AMD driver to the recommended version because an older game couldnt run properly and the FPS was really low. After updating, the game issue was fixed BUT:
i) When I want to shut my laptop down I usually see a Blue Screen (after the Shutting Down message) which says something like: LOCAL_SYSTEM_EXCEPTION (atikmpag.sys failure) and then reboots
ii) or when I'm lucky enough to successfully shut it down, the same screen appears when I turn it on again.
Note that it's not atikmdag.sys and the message doesn't say SYSTEM_THREAD_EXCEPION_NOT_HANDLED
I tried this as well, didn't work:
Spoiler (Highlight to read)
Steps:
1. Ensure you have the latest and greatest GPU drivers installed... (control panel>system and security>device manager>display adapters>properties (under respective card)>driver date. If you have the latest continue with step 2.
2. C:\AMD\Support\12-4_vista_win7_64_dd_ccc\Packages\​Drivers\Display\W**A_INF\B******
3. Copy the file atikmdag.sy_ "OR" atikmpag.sy_
4. Create a folder called "TEST" and place it either on your desktop or C: drive, paste copied file into this folder.
5. Open the "COMMAND PROMT" "CMD"
5. enter the following command: EXPAND.exe atikm(p/d)ag.sy_ atikm(p/d)ag.sys (make sure there is a space between the file types when you are typing or it will not expand)Example: EXPAND.exe atikmpag.sy_(SPACE) atikmpag.sys
6. Once done open C:\Windows\system32\drivers and rename the existing atikmdag.sys or atikmpag.sys toatikmdag.sys.bak or atikmpag.sys.bak
7. Copy the newly created atikmpag.sys or atikmdag.sys file from the "TEST" folder you made earlier into the file path in step 6.
8. Reboot and your done (all BSOD related to those two files should no longer happen)
Reasons for this issue can be due to incorrect expanding and extracting .sys files for multiple reasons.
Steps:1. Ensure you have the latest and greatest GPU drivers installed... (control panel>system and security>device manager>display adapters>properties (under respective card)>driver date. If you have the latest continue with step 2.2. C:\AMD\Support\12-4_vista_win7_64_dd_ccc\Packages\​Drivers\Display\W**A_INF\B******3. Copy the file atikmdag.sy_ "OR" atikmpag.sy_4. Create a folder called "TEST" and place it either on your desktop or C: drive, paste copied file into this folder.5. Open the "COMMAND PROMT" "CMD"5. enter the following command: EXPAND.exe atikm(p/d)ag.sy_ atikm(p/d)ag.sys (make sure there is a space between the file types when you are typing or it will not expand)Example: EXPAND.exe atikmpag.sy_(SPACE) atikmpag.sys6. Once done open C:\Windows\system32\drivers and rename the existing atikmdag.sys or atikmpag.sys toatikmdag.sys.bak or atikmpag.sys.bak7. Copy the newly created atikmpag.sys or atikmdag.sys file from the "TEST" folder you made earlier into the file path in step 6.8. Reboot and your done (all BSOD related to those two files should no longer happen)Reasons for this issue can be due to incorrect expanding and extracting .sys files for multiple reasons. 
I have no other issues whatsoever while I am using the laptop or playing. The BSOD appears only on shutdown.
This is the report from the Event log which is numbered 41 and is in the Kernel-Power category:
In XML view:
Spoiler (Highlight to read)
- <Event xmlns="http://schemas .microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
  <EventID>41</EventID>
  <Version>3</Version>
  <Level>1</Level>
  <Task>63</Task>
  <Opcode>0</Opcode>
  <Keywords>0x8000000000000002</Keywords>
  <TimeCreated SystemTime="2015-05-02T07:45:49.974078400Z" />
  <EventRecordID>22294</EventRecordID>
  <Correlation />
  <Execution ProcessID="4" ThreadID="8" />
  <Channel>System</Channel>
  <Computer>Gebbeth</Computer>
  <Security UserID="S-1-5-18" />
  </System>
- <EventData>
  <Data Name="BugcheckCode">59</Data>
  <Data Name="BugcheckParameter1">0xc0000005</Data>
  <Data Name="BugcheckParameter2">0xfffff800afd79548</Data>
  <Data Name="BugcheckParameter3">0xffffd0013bec9960</Data>
  <Data Name="BugcheckParameter4">0x0</Data>
  <Data Name="SleepInProgress">1</Data>
  <Data Name="PowerButtonTimestamp">0</Data>
  <Data Name="BootAppStatus">0</Data>
  </EventData>
  </Event>
- <Event xmlns="http://schemas .microsoft.com/win/2004/08/events/event">- <System>  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />  <EventID>41</EventID>  <Version>3</Version>  <Level>1</Level>  <Task>63</Task>  <Opcode>0</Opcode>  <Keywords>0x8000000000000002</Keywords>  <TimeCreated SystemTime="2015-05-02T07:45:49.974078400Z" />  <EventRecordID>22294</EventRecordID>  <Correlation />  <Execution ProcessID="4" ThreadID="8" />  <Channel>System</Channel>  <Computer>Gebbeth</Computer>  <Security UserID="S-1-5-18" />  </System>- <EventData>  <Data Name="BugcheckCode">59</Data>  <Data Name="BugcheckParameter1">0xc0000005</Data>  <Data Name="BugcheckParameter2">0xfffff800afd79548</Data​>  <Data Name="BugcheckParameter3">0xffffd0013bec9960</Data​>  <Data Name="BugcheckParameter4">0x0</Data>  <Data Name="SleepInProgress">1</Data>  <Data Name="PowerButtonTimestamp">0</Data>  <Data Name="BootAppStatus">0</Data>  </EventData>  </Event>
In friendly view:
Spoiler (Highlight to read)
+
System
Provider
[ Name]
Microsoft-Windows-Kernel-Power
[ Guid]
{331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID
41
Version
3
Level
1
Task
63
Opcode
0
Keywords
0x8000000000000002
TimeCreated
[ SystemTime]
2015-05-02T07:45:49.974078400Z
EventRecordID
22294
Correlation
Execution
[ ProcessID]
4
[ ThreadID]
8
Channel
System
Computer
Gebbeth
Security
[ UserID]
S-1-5-18
EventData
BugcheckCode
59
BugcheckParameter1
0xc0000005
BugcheckParameter2
0xfffff800afd79548
BugcheckParameter3
0xffffd0013bec9960
BugcheckParameter4
0x0
SleepInProgress
1
PowerButtonTimestamp
0
BootAppStatus
0
+System  -Provider   [ Name]Microsoft-Windows-Kernel-Power   [ Guid]{331C3B3A-2005-44C2-AC5E-77220C37D6B4}   Even​tID41   Version3   Level1   Task63   Opcode0   Key​words0x8000000000000002  -TimeCreated   [ SystemTime]2015-05-02T07:45:49.974078400Z   EventR​ecordID22294   Correlation  -Execution   [ ProcessID]4   [ ThreadID]8   ChannelSystem   ComputerGebbeth  -Sec​urity   [ UserID]S-1-5-18-EventData  BugcheckCode59  Bugchec​kParameter10xc0000005  BugcheckParameter20xfffff80​0afd79548  BugcheckParameter30xffffd0013bec9960  B​ugcheckParameter40x0  SleepInProgress1  PowerButto​nTimestamp0  BootAppStatus0
My system is:
Lenovo G500
4 GB RAM
Intel 2020M processor
AMD Radeon 8500M 
and Intel Integrated Graphics 5500
Windows 8.1

Answer 1

Quote
Originally posted by lgrist
Think I have definatlely got an issue with the gfx card but i dont know how to fix the problem once and for all, do u think ill have to get a new gfx card? as i dont want to not use the hardware acceleration as Im a keen gamer!!
keen gamer on a GF4MX?  
The GF4MX is kind of a low cost card with performances that are... dated (GeForce2 class of card, it's 4+ years old).
Which drivers are you using?
Which directX?