G500 hotkeys not assigned correctly

So, I've had my G500 for a few days now and am enjoying it other than the fact that my hotkeys (I think thats what they are called, the ones that you have to press the Fn key to activate) are assigned the incorrect functions! 
The arrow keys are suppose to adjust  brightness/volume of my computer, but they do not when the Fn key is pressed down. But, when i  press F2 or F3 when not pressing the function key, they adjust the volume, and F1 mutes it. When the Fn key is pressed and F1 is pressed, a Windows help and support window pops up. When F2 is pressed along with the Fn key, nothing seems to happen, then when F3 is pressed along with the Fn key, a file search screen comes up. 
Any ideas?
I've talked to a couple employees at Lenovo, and no improvements have been made. 
For any Lenovo employee that looks at this, my case number is 8001625537
I'm running windows 8, and about to try to restore to factory settings.
Seth Park

Update: I did a factory restore, no results. 
One thing to note, I was looking on the lenovo website at the pics for the g500, and there are a couple pics of the keyboard, and there are two pics that show two different keyboards. 
This keyboard, in both of these pics,is the one that is on my computer. 
http://www.lenovo.com/images/gallery/1060x596/lenovo-laptop-g500-black-metal-front-2.jpg
http://www.lenovo.com/images/gallery/1060x596/lenovo-laptop-g500-black-metal-front-detail-6.jpg
Then this keyboard, which is not on my computer, but the keys are what mine should be, based on the function i get when i press them.
http://www.lenovo.com/images/gallery/1060x596/lenovo-laptop-g500-textured-front-1.jpg
http://www.lenovo.com/images/gallery/1060x596/lenovo-laptop-g500-textured-front-detail-5.jpg
Hmmmmmmmmm...... installed wrong keyboard on my computer?

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