G505s - Shift key problem

i have a lenovo g505s and neither of my shift keys are working, out of the box. all other keys appear to be working just fine. i have contacted lenovo tech support and they restored the factory settings, but that did not fix the problem. i called geek squad and they messed with the filter keys and sticky keys. we were only able to type one letter [a fluke, it never happened again] right after turning on the filter keys. after that, no matter what we did, the shift key still does not work. any suggestions/
Moderator note: moved post from General board. Edited subject to match content. Was: T61 - Shift key problem

Hi Lkinkley,
Welcome to Lenovo Community Forums!
I’m sorry to hear that the Shift Key is not working as expected in your G505s Laptop, as the issue persists. The only available option is to call Technical Support for Assistance to get the details of nearest Authorized Service Center to get the issue analyzed.
Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.
Do post us back for further queries.
Best Regards
Shiva Kumar
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