G510 Plugged in, not charging

Hi,
I bought my G510 laptiop a few months ago.
It wasn't in use for the past month or so and the battery was completely drained when I turned it on.
However, when in Windows 7 (64-bit) the battery icon says: "Plugged in, not charging" and the battery is stuck at 0%.
I tried uninstalling and reinstalling Energy Management with no success. Also, in Energy Management under battery info it says "Battery Status: Bad".
Any suggestions?

Hi Oleglovky,
Thank you for replying, I apologize for the delay in reply.
As per the query we understood that you are facing issue with Plugged in not charging.
As you have mentioned even after the trouble shooting the issue remains the same, I would give you one more trouble shooting step, please perform and reply.
Please remove the external devices connected to the system, shutdown the system and remove the battery and adapter .
Press and hold the power button for 30seconds and connect the power adapter and battery and try to power on the system and check for the issue.
Hope this helps! Do post us back for further queries.
Best regards,
Ashwin.S
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Hi greg0202, welcome to the HP Forums. What is the model number of your notebook? What version of Windows is installed?
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How to resolve plugged in, not charging? probook 4520s

how to resolve plugged in, not charging? probook 4520s

hi erico,
thaks for your post
I am using original adapter, that is included in the sales package.
I bought a new original battery cause I though it was battery problem but when I replaced the battery it's still same problem.
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Restart the machine
My notebook is none warranty cause I bought it in KSA, I'm from Philippines and I think it is already out of warranty in KSA cause it was almost 1 year.
Any idea how to resolve this problem? Please..
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Hi
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Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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I work on behalf of HP.
Click on Kudos if you like the response.

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