G560 Windows 7 clean install

Hi Everyone!
My brother has the Lenovo G560 (I have the G585) but with relation to the G560, my brother went and "disconfigured" the hard drive so now when the PC boots up, after displaying the Lenovo sign, it shows a black screen saying the hard drive is not configured. It was Windows 7 Home Basic and now for the meantime i've re-installed windows 7 but it's Windows 7 Professional and does not have a product key so it can only be used for 30 days. I tried repairing the system first with the Windows 7 installation disk I have but it didn't work. Is it possible to restore his whole system. Windows 7 Home Basic, back to it's factory default state with hard drive D: which still has the Lenovo back up partition? Or is there a download link for Windows 7 Home Basic and can I use the product key on the sticker that came with the PC? As for the files we managed to retrieve as the Windows I installed for him created a "windows.old" folder in drive C: ALSO on my PC (the G585) which came with WIndows 7 Starter, I deleted the whole D: drive's back up partition by accident, is there any way i can re-download the files for that drive? I upgraded to Professional but if anything goes wrong I don't have any back up!
Thanks in advance!!
Solved!
Go to Solution.

hi Jussie,
Welcome to Lenovo Community Forums!
If the COA sticker indicates it came with Home Basic then the Recovery disc can be ordered there.
and I've read this post by Bugbatter about this discussion with the same concern as you have
Best Regards
Solid Cruver
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Solved!
Go to Solution.

I googled this: "ACPI\VPC2004 Unknown Device"
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I'm just a volunteer. I like to help others where I can. Do my ideas work? I hope so. o_O
Who helped you today? Do not forget to thank him.
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I am a volunteer and neither a Lenovo nor a Microsoft employee. • Dexter is a good dog • Dexter je dobrý pes
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Windows XP Clean Install – What I discovered and the help I need

Windows XP Clean Install – What I discovered and the help I need
I previously had a problem with my Laptop dying randomly you can read about it in the thread entitled Computer dies Randomly (Battery also dead) click to view
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Message Edited by DrunkenNinja on 05-07-2008 03:38 AM
Message Edited by DrunkenNinja on 05-07-2008 03:38 AM
Solved!
Go to Solution.

Ok first everything works now... except the Lenovo Care button, I just posted the other stuff cause it might help other members, I have searched the forum for an anwser to this problem but there was only one anwser (suggesting to uninstall the driver restart and re-install it) and it did not result in a working Lenovo Care button...
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This question was solved.
View Solution.

If this sounds like your issue:
After installing the product on a network, you turn the computer off, and then on, and the product loses functionality. The product no longer prints and the product icon disappears from the Devices and Printers menu in Windows 7 (64-bit).
Try this fix:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-89191-1&lc=en&dlc=en&cc=us&...=
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

NO Lenovo Windows 8.1 Recovery DVD for CLEAN INSTALL! + unable to Install UEFI MODE

Hi,
I Just bought 25 Thinkpad T431s Laptops for my company (@ISRAEL)
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The Install process takes 3 Hours!!! Just for upgrading to windows 8.
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DO I WORK FOR LENOVO? DO I NEED TO SPEND 6 HOURS FOR UPGRADING EACH LAPTOP?
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Moderator note; profanity / implied profanity edited. Forum Rules

Hi ohad, welcome to the forums,
I'm sorry to read about your experience.
I don't work for Lenovo but it would appear to me that something may have gone wrong at the sales / purchasing stage; to my knowledge the T431s is only available with Windows 7 preload, (with Win 8 recovery discs in some cases as you have), or with Windows 8 preload. A Win 8.1 preload doesn't appear to be available for the system, but I stand to be corrected on this. If you required Windows 8.1, in my opinion the better option of the two, would have been a system with the Win 8 preinstall as this would only require updating to Win 8.1
Unfortunately I also can't envisage Lenovo creating a factory image for the T431s because it must be pretty near end of life.
You might find the following to be of interest;
http://forums.lenovo.com/t5/Windows-8-and-8-1-Knowledge-Base/Why-can-t-I-boot-from-a-USB-key-on-UEFI...
Andy ______________________________________
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Windows 7 clean install/upgrade to 32 bit from 64bit

I've just bought a touchsmart 300-1025 with windows 7 Home Premium 64bit preinstalled.
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it might be worth asking HP support if there is a 32bit OS version recovery disk for your Touchsmart PC, if there is then you could order that disk and recover the 32bit version of the OS instead...
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Windows 7 upgrade: discs will include the option for a 32 to 64-bit upgrade via a clean install?

I would like to know whether the Lenovo Windows 7 upgrade discs will include the option for a 32 to 64-bit upgrade via a clean install? I called Mentor today and was told the answer is no, but I was hoping someone here could tell me differently.
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I don't understand what Lenovo or Mentor Media have to gain by restricting a 32 to 64-bit install. I voiced this opinion to Mentor Media over the phone, who responded by saying that I should be happy since I am receiving a "free" upgrade. I don't think this is an accurate assessment for two reasons: (1) I had to pay $17.03 for shipping, and I still haven't received the upgrade and (2) The total cost of my computer was almost $3,000, and the purchase was made a mere few weeks before Windows 7 was released. $3,000 is a lot of money. I waited for the details of the Windows 7 Upgrade Program to be announced BEFORE purchasing my machine. When I finally bought my computer I accounted Windows 7 into the price I was paying. In addition, when I bought this computer I did so expecting good customer service as a given. Not providing a 64-bit upgrade without a rational explanation as to why does not qualify as appropriate customer service.
As most of you know, 4 gigs of RAM is useless with a 32-bit OS. Also, NOW Lenovo is building new T500s with the option of having Windows 7 Ultimate 64 (why wasn't Vista Ultimate 64 offered when I bought my computer???).  And the price for choosing Windows 7 Ultimate 32 is EQUAL to the price for choosing Windows 7 Ultimate 64, which proves that there is no cost difference. I just want to know what Lenovo has to gain by denying customers a 64-bit upgrade? There would really be no additional cost since as I mentioned before, Microsoft's retail upgrade includes the 32 and 64-bit OS on one disc. If anything I would think that it's costing Lenovo money to strip the 64-bit install from the upgrade discs.
Can anyone please address my problems? Do you think there is anyone at Lenovo I could contact to voice my opinions? I have been a loyal Thinkpad customer for over 5 years now, and I expect better from Lenovo. Thank you for reading!
moderator note: core question add to title, as stated in the forum rules and it will help others too answer your questions.

Daventry wrote:
Is there any way to request a 64-bit OEM? Why should Lenovo care whether I want a 32-bit or 64-bit as long as it's the same edition (Ultimate edition)?
if your system shipped with a 32-bit version of vista then you will be sent 32-bit windows 7 upgrade media.   the reason for this is two-fold.
first, because this is upgrade media, it's impossible to install a 64-bit version of windows over a 32-bit version.   doing so would require a clean installation and upgrade media simply won't allow this.   this is the case with retail media, too.   if you had 32-bit vista installed and wanted to upgrade it to 64-bit using retail media, you'd have to wipe your system or set up a dual-boot.
second, the COA (certificate of authenticity) on the bottom of your system is for vista.   because of this, your new license is of an upgrade from vista to 7.   this is how microsoft licenses it and it is their policy, not lenovo's.   microsoft's policy with OEMs is that you must install vista first, then upgrade to 7 (unless, of course, you purchased your system native with 7 on or after the 22nd).   since your original lenovo preload is of a 32-bit OS, the issue becomes circular and you'll have to refer again to the first reason.
i understand your frustration and wish this stuff were made easier for everyone.   it's repetative reading post after post of people with 4GB installed who don't understand the limitations of a 32-bit environment. i wish both manufacturers and users switched to 64-bit OSes sooner. the same thing happened when the industry went from 16-bit windows 3.11 to 32-bit windows NT4/95 and limitations went from 16KB all the way up to 4GB (which, in 1995, no one thought we'd ever exceed).   the difference is that people were complaining on BBSes over 14.4k modems instead of on GUI-based forums using broadband connections.   times sure have changed.
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