G570 WIN 7 does not start-laptop powers off

frndz i m having problem with my lenovo g570. some times windows 7 does not start and my laptop power automatically off after the BIOS screen seen in my laptop. and when i insert any c.d it does read and in my computer the DVD-ROM drive is not visible. plz plz tell me what is the problem if any one can help me out. i complaint to lenovo customer care but they told that they can not help me becoz i have windows ultimate and they told me to change the windows to primium, basic or stater or what ever except windows ultimate. i didnt get why the told that. so plz tell me that what to do and why they told me like this? and plz also tell that if my laptop is having problem with software or hardware? plz thanks to those who can help me in advance. plz plz save me from this trouble bcoz i have used my laptop for juz 5 months and i started getting this type of problems with my laptop so plz help me............. thanku once agian.
Moderator Note: Edited subject to match content.

can you tell me what's your problem exactly?
having trouble with starting up computer, reading the dvd's or both?

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Message was edited by:
user522961
Message was edited by:
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