G6-2235TX - Windows 8.1 Graphics Upgrade Issue

After upgrading to Windows 8.1 I don't have the option to use the Radeon card anymore instead of the useless Intel one. I have tried reinstalling the software (using HP's SP59936) but after doing so no longer have the option that I used to have when I right clicked the desktop. Also the laptop used to pop up a query asking if I wanted to use the Radeon over the Intel when doing something that benefitted from 3D graphics.
Like a huge number of others I am very annoyed that I was conned into purchasing a laptop that promised a discrete video card but in reality doesn't have direct access to it however am now even more cheesed off that the 8.1 upgrade doesn't seem compatible with the existing driver software.
Can someone suggest how I can the software working again (is it an issue I can fix or do I have to wait for HP to release new video software ?). I would much prefer a Bios upgrade allowing access to the Radeon directly so I can update the standard drivers from AMD directly myself but it seems that this is now unlikely given the number of complaints in this and other forums about the issue. I doubt I will buy another HP laptop given the video hassles everyone has had.

Hi Terry TwopointOh
Many thanks for getting back to me and I assume as no-one else is complaining about the move to 8.1 and video issues that it was only limited to my setup.
Yes the driver you refer to is the driver I was using and I was unable to get the option to use the switchable graphics when I right-clicked the mouse and trying other ways to find the option. Despite reinstalling the driver two or three times I could no longer get the AMD switchable graphics option. After one more attempt the option suddenly returned (ie the right click option to use switchable graphics) but when I tried to run the screen savers (which normally would also pop up an option to use the AMD card over the Intel) they would just crash - obviously trying to switch to using the AMD card but not finding whatever it was they needed.
In the end I gave up and as I had a new SSD arrive in the mail I took the opportunity to reinstall Windows 8.0 afresh and everything is now back the way it was. I think I will avoid updating to 8.1 for a while as I couldn't see any noticeable difference over 8.0 to be honest considering how long the upgrade process took.
I far prefer Windows 7 which has been extremely stable on an older laptop that I have. With Windows 8 everything seems hit and miss as to whether something will work properly or not. If all the drivers for the hardware components were readily available for this laptop under Windows 7 I would revert immediately however HP advised me that I could not obtain drivers for everything.
Thanks again for your help
Regards
Adam03

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Windows 8.1 Pro upgrade issue (from Windows 8 Pro) on Envy 23 TouchSmart All-In-One...

Hello,
I have an HP Envy 23 Touchsmart All-In-One that I purchased a year ago (around 12/2012). It came preinstalled with Windows 8.
System Information:
a) Intel(R) Core(TM) i7-3770S CPU @ 3.10 GHz
b) 8192 MB of RAM
A few weeks after I had bought the system, I upgraded to Windows 8 Pro with Media Center that I purchased through Microsoft's upgrade program.
Last week (10/19/2013), I saw the upgrade option to Windows 8.1 in the store and decided to upgrade.
After a few minutes, I got a prompt asking me to restart the computer and I did.
However, I noticed that the screen went blank, but it really didn't restart - I saw that the hard disk light was still blinking and I waited for around 15 minutes. I know it didn't restart because if it did I would have seen the HP logo on the BIOS screen. A little later, the system went into sleep mode (at least, the power button light was blinking slowly as if it was on sleep). Since it was late at night, I decided to leave the system alone and decided to check on it next morning. Next morning, it was still in sleep mode (as I feared) - when I tried to wake it up from sleep by moving the mouse/hitting the return key, it made the exact sounds as if it was waking up from sleep (as it always does), but the screen was still blank. The power button slight was glowing steadily indicating that it is awake now.
At this point, I decided to power down the system by holding the power button for a few seconds. Upon reboot, I saw the HP logo on the BIOS bootup screen and then the screen went blank and nothing came up.
So I decided to do a system recovery using my Windows 8 recovery CD and powered down the system with the CD in its slot. This time, the system came up and immediately started restoring my OS to a previous version.
Upon logging in to the recovered system, I got the following message:
"Couldn't update to Windows 8.1
Sorry, we couldn't complete the update to Windows 8.1. We've restored your previous version of Windows to this PC.
0xC1900101 - 0x40019".
I tried reinstalling Windows 8.1 a couple of times after this. Once by disabling all the non-Microsoft services and disabling all the startup programs. Still the same result.
I don't have any antivirus software on my system other the default Microsoft system protection software.
Any help, much appreciated.
Thanks.
This question was solved.
View Solution.

I've posted the following on the following Microsoft form.
http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/81-install-error-0xc1900...
Since my hardware is the subject of this HP thread, I thought it might be advantagous to others to post it here too.
In the hopes of preventing anyone else expending this amount of time:
HP Envy 23, no external devices except wireless keyboard&mouse
1) Attempted 8.1 from MSDN ISO download and dvd burn. Result: 0xc1900101-0x40019
2) Attempted 8.1 from MSDN ISO download and dvd burn just because I didn't believe number 1. Result: 0xc1900101-0x40019
3) Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
4) Attempted 8.1 from Microsoft store just because I didn't believe number 3 Result: 0xc1900101-0x40019
5) Read online that Task Manager, startup, disable all would work. Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
6) Read online that enabling security to admin group for Crypto directory. Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
7) Read online that ensuring drivers are all current. MS update, HP update, physically clicked on each driver, update in Device manager, Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
8) Read online that turning Firewall off, Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
9) Woke up this morning and evidently Win 8.0 decided on its own to Attempted 8.1 from Microsoft store Result: 0xc1900101-0x40019
Good news: Fall back to 8.0 has been flawless with the exception of the need to reenter the network key.
Bad news: Still on 8.0
Based on, in every case, the upgraded machine can be: Accessed via admin share c$ from a network device and can NOT be remoted into and the local display is 'illuminated' but not responsive and dark black (BSOD), my GUESS is a screen / display driver is failing on first boot to 8.1
I've reviewed everything on the C: drive with the extension "log" and a date close to the install date/time without success of isolating exactly what is failing.
Hope no one else expends this much time.
David
Professional Developer

Windows 8.1 not working properly, may be due to graphics driver issue

i have installed windows 8.1, but when i press widows key... the menu which opens is laging.... is it normal or some graphics driver issue... help required

Hi
It depands on the type of system/notebook you have installed windows 8.1 on
Please give us the Product # and the modle name of the notebook so that we can answer the question better and also try to find the right drivers if any.
Hope this helps.
***** Click the KUDOS Thumbs UP (Like) on the left to say 'Thanks'*****
****Make it easier for other people to find solutions, by marking my answer “Accept as Solution”&"Kudos"if it solves your problem.****
-VJ
Although I am an HP Employee, I am speaking for myself and not for HP.

Probook 470 windows 8.1 upgrade to windows 10, any driver compatible issue?

Probook 470 windows 8.1 upgrade to windows 10, any driver compatible issue?

Hi,
First I assume there is a bluetooth module inside your computer.
If so please test to reinstall its driver. To get a driver for the device, you need to know the brand and model of your computer or your motherboard.
Generally computer manufacturers will provide all drivers for their computers on their website. Search with your computer model on manufacturer's website could help you get a proper driver. If failed, search your motherboard from its manufacturer instead
will also help.
After that, uninstall your bluetooth module from Device Manager and install the driver you just downloaded, reboot to see the result.
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

RDP to Windows 8 or 8.1 issues - admin or console connection not working

Hi,
I have a number of issues when connecting to my Win8 Pro (and now Win8.1 Pro) machine via RDP. First off, I know that most of the issues I am about to list below should technically be resolved if I connect to the console or admin session of my machine, however
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TROUBLESHOOTING:
================
In order to attempt to resolve this problem, I have done the following troubleshooting:
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3. Done extensive internet research and can't seem to find any information or people having the same issue as myself
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Regards,
Luca

Hi Roger,
Thanks for the reply. I should have mentioned that test result before, sorry I forgot. If I log into the problem machine locally with the same user I am logging into when logging in via RDP, I can run cmd, I can install apps, I can do everything as I should
be able to as I am a local admin and have disabled UAC.
If however I log in with the same user via RDP (whether or not I have already logged into that machine locally with the user or not), I have the problem of no admin access. This is why I think it is a problem accessing the console or admin session of the
machine.
Sorry, but I am not sure by what you mean by this question "If so, how about change other computer to
remote to this problematic Win8.1 Pro machine?"
Thanks for your help
Regards,
Luca

Windows 7 and blinking cursor issue...

(Just an FYI...I originally posted this in the MBP forum because I didn't realize there was a bootcamp forum)
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Right now I have most of my files backed up on my external drive, but I still want to find a way to clone the drive and then it looks like my only choice is to do a clean install. How do I do that? Someone else set up the partition for me when I got my computer, so I don't know how to remove the version of Windows 7 to do a clean install or if I have to start messing with the partition. I only have an upgrade disk.
Any more thoughts? I thought about calling AppleCare but I doubt they'd help since it's Windows 7, but it was not doing this before the repair. I guess I'm lucky I still have access to the files.

Leeopard huh?
You need Snow Leopard w. 10.6.x to get 3.0.
If it works and no issues fine though probably the first time I have read someone did.
BC 2.2 was more about XP and some support for Vista.

Windows server 2008 R2 to Windows server 2012 R@ Upgrade

We have Team Foundation server 2010 server configured in our environment.
operating system: windows server 2008 R2 Datacenter
Server installed: Team foundation server 2010 with share point services 3.0.
we need to upgrade this server with windows server 2012 R2 and Team foundation server 2010 as it is.
need to upgrade as below:
operation system windows server 2012 R2 Datacenter
Server Installed : Team foundation server 210 with sharepoint services 3.0 as it is.
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When you upgrade Windows Server 2008 to Windows Server 2012, you receive the following error message:
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Windows needs to be restarted so necessary changes to system files can be made before continuing.
Make these changes:
Turn off these Windows features.
Windows SharePoint Services 3.0 – Please read Microsoft Knowledge Base article: 962216
I have installed sharepoint 3.0 with sp3. but still I am geeing same error.
we need to upgrade operating system,n in place.
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Hi,
To understand more clearly regarding upgrading issue here providing you link for more information.
Upgrade Options for Windows Server 2012 R2
http://technet.microsoft.com/en-us/library/dn303416.aspx
Install and Deploy Windows Server 2012 R2 and Windows Server 2012
http://technet.microsoft.com/en-us/library/hh831620.aspx
Hope it helps!
Regards.

ITunes 11.1.4 for windows has installation or upgrade problems

anyone knows why iTunes 11.1.4 for Windows cannot be upgraded and it always hit problem with the message "MobileDevice Services cannot be started....." when the upgrade or installation of iTunes 11.1.4 aborted half way with the message. I tried downloading manually the iTunes 11.1.4 for windoes package from Apple website and tried performing the installation or upgrade manually form my Windows computer. But it failed everytime with the same error message "MobileDevice Services cannot be started...." I tried on two different Windows computers (one laptop on Windows Vista and the one Desktop on Windows 7) and they all failed also. Please help if anyone knows what is wrong. Thanks.
BTW, after the failed upgrade or installation of iTunes 11.1.4 for windows, I cannot use iTunes anymore with the following error message "This application has failed to start because MSVCR80.dll was not found. Re-installing the application may fix this problem." But reinstalling iTunes 11.1.4 always failed. So I am in a catch-22 situation. no way to proceed with iTunes on my Windows computers.
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See Troubleshooting issues with iTunes for Windows updates.
tt2

Windows 8.1 Pro upgrade = No Wifi Network USB N+ "working normally"

Hello,
I used the Microsoft store to download the Windows 8.1 Pro upgrade.
After I got everything started, there is no WiFi connection.
I don't mean it is having trouble connecting to Wi-Fi, I mean it shows no Wi-Fi at all. The "troubleshooter" only wants me to connect a cable to the network. The wireless signal graph shows a RED X overlaid on it and does not pick up any wifi signals-
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Device manager shows my Belkin USB N+ wireless network adapter as working normally.
Using suggestions from an 8.1 preview problem I have tried disabling/re-enabling, re-installing updated drivers from Belkin.com to no avail. The computer thinks the device is working normally. What the computer thinks the device is supposed to be doing while
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[Someone suggested updating BIOS. Not sure why, the computer was working PERFECTLY until the Windows 8.1 Pro free upgrade. ]
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Macbook Pro Retina 2014 Top Spec - Premiere Pro CC Graphics Card Issue

Hello,
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Screenshots:
http://imageshack.com/a/img537/653/IgdBK9.png
http://imageshack.com/a/img538/9601/WLQYnM.png
http://imageshack.com/a/img538/152/EIFd22.jpg
Does anyone know what causes this exactly? How do I fix it?

JGFilm88
Thanks for the follow up information for my video card/graphics card question that came to mind out of curiosity.
I do not have Premiere Pro and am strictly and Elements Windows user. Otherwise I would look into this matter for you first hand. The place you want to be is in the Adobe Premiere Pro Forum, although, as you already mentioned, the screen display irregularities have appeared when Premiere Pro was not being used. Have you tried uninstalling Premiere Pro to determine if its removal from the computer resolves the screen display irregularities for whatever you are doing in the computer applications like iMovie? For that matter, do you see the problem in iMovies?
Just some thoughts to think about as you compose your inquiry for the Premiere Pro users in the Premiere Pro Forum.
Best wishes
ATR

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Just came out on barefeats:
http://www.barefeats.com/nehal14.html
Shows new drivers with 285, also compares 4870.
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No Video Scopes after graphics upgrade. Why?

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Zebulun wrote:
Do a forum search about multiple graphics cards if you're a bit skeptical and you'll also find the solution.
Or from within Color go:
Help > Release Notes
Gory details on dual display cards is documented.
- pi

R12 upgrade issue:Not able to login using forms:Please help****urgent

We have recently upgraded our instance from 11.5.9 to 12.0.4 in Windows 2003 server.
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Duplicate thread ...
R12 upgrade issue:Not able to login to forms**please help
Re: R12 upgrade issue:Not able to login to forms**please help

I m using window vista32 after itunes upgrade.. itunes crash .. Problem signature:

i m using window vista32 after itunes upgrade.. itunes crash ..
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          11.1.4.62
Application Timestamp:          52ddbf7a
Fault Module Name:          ntdll.dll
Fault Module Version:          6.0.6000.16386
Fault Module Timestamp:          4549bdc9
Exception Code:          c0000005
Exception Offset:          00062086
OS Version:          6.0.6000.2.0.0.768.3
Locale ID:          16393
Additional Information 1:          a183
Additional Information 2:          96f68295953afa2675d1551e001cfa2f
Additional Information 3:          5630
Additional Information 4:          5482da5e28e2dc79b1d40bd90d8c9b

Hello there, jasibrar.
The following Knowledge Base article offers up some great steps for troubleshooting your issue:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
This additional article may prove useful to you as well:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

NVIDIA GeForce 9400m graphic installation issue.

After installing Windows XP with SP2 32-bits via Boot Camp, I inserted my OS X that does all the installation of drivers which is said to include the graphic drivers but after restarting the computer, my screen resolution went to 680x520 and to 4-bits. Everything were big, fat and ugly with geeky colors everywhere.
I've been trying to solve this problem for about 2 weeks already but still with no luck even asking this question again and again in a dozen forums. People tried and gave me the download links for the graphic driver though non of them works as most gives me the error 'Couldn't locate the compatible driver for your current hardware' or some stuff like that.
And to anyone of you that has the same exact computer as mine which is the iMac 20inch 2.66 GHz with NVIDIA GeForce 9400m graphic card that could install a working driver and is able to play games now .. PLEASE give me the link to that driver. So that I can test if it's my computers problem before handing it to the stores.
And one more question - are notebook GPU drivers suppose to work on desktops too? I've received much download link but all I see are notebook GPU drivers. Please help me with this massive issue.
Thanks in advanced.

Hey Daveyx1,
Have you checked all the software updates and installed all of the available ones? especially the EFI firmware? Check the EFI firmware version on your system and verify that is the latest from this link. http://support.apple.com/kb/HT1237.
If the version is not right you need to install the software updates and restart the Mac. After installing the firmware updates install the Boot Camp drivers again.
Also I know that you had tried most of the possible stuffs to get the issue resolved. However if you haven't tried that please try this.
1. Boot to Windows in Boot Camp
2. Right click on My Computer and select Manage
3. Check the display drivers installed
4. Right click on that and choose to update driver
5. When the wizard comes up let it search for the drivers first
6. If it is not finding the appropriate drivers repeat the steps and choose to install from the disk
7. Insert the Boot Camp driver disk (i.e. Mac OS X install disk) and try to update the driver.
This should update the drivers for the graphic card and the issue may be resolved. If the issue persists, please run an AHT as there may be an issue with either the Boot Camp drivers in the DVD or the Card itself.
You will need to contact the Apple store for a different disk and try installing the Boot Camp drivers or analyzing the Graphic card issues.
Hope this helps you............
Regards !!!!

G6-2235TX - Windows 8.1 Graphics Upgrade Issue

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