G6-2321dx hangs on hp logo with spinning wheel

Andrew9534 Andrew9534 Student
3:24 PM
Hello hp,
I am trying to fix an hp pavilion g6-2321dx running Windows 8.1. Every 10 or so restarts, the computer gets stuck at the hp logo with the spinning wheel when trying to boot. I then have to hard reset the computer which either loads Windows or brings up the same spinning wheel of death.
Repairs performed:
-Conducted with hardware scans and everything passes.
-Reinstalled Windows 8.1 using the official .ISO from the Microsoft website.
-Reinstalled Windows 8.1 with an HP OEM DVD.
-Replaced hard drive.
-chkdsk scans (no errors)
-sfc scans (no errors)
-Turned off Hybrid Boot
-Turned off Secure Boot
-Turned off advanced boot Options
-Turned off driver signature enforcement and early-launch antimalware protection
-Updated all drivers
-Uninstalled and Reinstalled all Windows Drivers
THE PROBLEM PERSISTS!
I have the feeling that this problem relates to an error between the EUFI and Windows. I looked into EUFI update as my laptop is at F.26 but the support page for the g6-2321dx does not list an update (or I just can't seem to find it).
I have found a webpage saying sp66880.exe is the installer for F.29 for this model laptop, but the ftp site says the webpage is unavailable.
Any help would be greatly appreciated.

I just finished the reinstall. Turns out you have to be very, very, very patient. Took 2 hours roughly.
I ordered the restore CD's from HP for this laptop. The first attempt was unsuccessful. If at first you don't succeede you have to wipe the hard drive. For some reason the restore will not complete if reminates of a previous attempt fail.
Total cost of restore disks is $30.75 . You have to order Windows 8 restore disks, not 8.1 since the laptop went to market with Windows 8.
The laptop appears to be doing fine at this point. I'm installing updates which will take a couple of weeks :-)
I'll post back with results.

Similar Messages

  • Hangs on grey screen with spinning wheel at start up

    Power Mac g4 running tiger hangs on grey screen with spinning wheel (the wheel keeps going tho!) tried resetting the PRAM, PMU, changed the little battery thing on the main board, and starting from tiger dvd and os 9 dvd, dvds just keep ejecting. also tried starting in verbose and safe modes, still the same problem.
    I can however access the hd through a network.
    any ideas
    Thanks

    The only thing I know is to buy one. Not much help here. I have a collection of OS disks I bought to go along with all the Macs I've had and still have.
    You said already that you had reset the PMU, but did you do that according to:
    http://support.apple.com/kb/HT1939
    If not, then this may help. The PMU seems to be a miracle part of the OS. You could then plug the HD back in and a miracle will happen. I've read several threads where people kept doing this and all of sudden everything was cured. I think the last one I read, the person recommended holding in the button for at least 15 seconds and then releasing it. I just go by the Apple tech sheets.

  • I Mac won't start -- we get apple logo with spinning wheel, question mark that disappears and then a blank blue screen

    My daughter's old I Mac won't start. It is not backed up.  We want to get some things off of it if we can.  
    When we turn it on, we get the Apple logo with spinning wheel for awhile, then a question mark briefly and then a sky blue blank screen.  Is there any hope of getting this to work?  This computer is out of warranty.  Does it seem that if we reinstall the Operating System we might find old data?  

    First try restarting with the original install disc an run Disk Utility to repair the drive. If you have to re install the OS make sure you select archive and install or else everything will be lost.

  • Macbook Pro (A1278) - Unable to startup - stucks at Apple logo with spinning wheel.

    My friend gave me his macbook pro today having startup issue. It stucks on apple logo at startup with a spinning wheel.
    I have tried to repair disk but does not work.
    tried to reinstall OS but it says This Apple ID is not the one which you used to purchase this  OS version (something like that)
    I upgraded from mac os x lion to mountain lion.
    I do not have any installation media as well.

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 6
    Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
    Step 8
    A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
    Step 9
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • Macbook pro will not boot, gets stuck on great apple logo with spinning wheel.

    I have a Macbook Pro A1287 13" Core2Duo Intel running Mavericks. This morning it would not boot and got stuck at the grey apple logo with the spinning wheel. I have tried:
    1. Resetting PRAM
    2. Resetting SMC
    3. Starting in Safe Mode
    4. Boting to recovery partition and verifiying and repairing both disc and permissions
    Unfortunately none of these have worked.
    I thought after reading other discussions that it may be the sign/start of hard drive failure and that the hard drive may be corrupt.
    The strange thing is that I swapped the hard drive with another macbook pro that I use in work and it boots to the HD no problem, all my files and desktop are as expected.
    So, I thought this must be a hardware issue, maybe something to do with the hard drive cable, the battery or worse the main board, but when I put my work macbook hard drive in my macbook it also boots. Other than swapping the machines, I'm not really sure what to do.
    One thing to note is that I have noticed over the past few months that the clock will have re-set when booting up and that occasionally the machine will turn off with no warning and reboot.
    I would have thought if it was a hard drive problem, the drive would not boot in any machine, and if it were a hardware problem then the machine would not boot with different drive in it.
    Any ideas, would be appreciated.

    Thanks Linc for the swift answer. From what I have read on this discussion board and from other sources the model of Macbook I have does not have a logic-board battery, but may have a soldered on capacitor.
    Also, would this not cause the other drive I tried in the laptop to fail to boot also, as I said in my original post, the machine works ok with a boot drive from my work macbook pro. Just trying to eliminate all possible causes before taking it in somewhere to be looked at by a technician.

  • Apple logo with spinning wheel in Mac OS X 10.8.5

    I have a 15 inch MacBook Pro with 4GB ram and 2.4 GHz Intel i5 and OS X 10.8.5 and everytime i boot up it gives an apple logo with the spinning wheel, after 3 or 4 boot try, it actualy boots normaly to mac os x normaly. I already repaired the permissions, reseted the PRAM, and still no use.
    I often use heavy programs like Final Cut Pro 7 (.0.3), Firefox, EyeTV, and Soundtrack Pro.

    I already done this way and still no due
    here's a list of things i've already done:
    - Reset the PRAM
    - Uninstalled some programs i didn't use, like the older versions of iLife, iWork and MS Office for Mac
    - Repaired permissions
    - Uninstalled most third-party content i didnt use, like the black barry files.
    I also did a full backup and a full reinstall of the OS and software I used most such as the latest version of Adobe's CS6, and Sun Office suite and the MS Office for Mac, and the Final Cut Pro X suite and Final Cut Pro 7 suite.

  • Apple Logo With Spinning Wheel Takes Ages

    Hi all,
    A peculiar issue with my awesome MacBook Pro.
    I installed Windows 7 via Boot Camp, then deleted the partition using disk utility and resizing Macintosh HD. After removing the partition, my Mac boots slow. It will show the Apple logo quite soon after power-on, but then it stays at the Logo with the spinning wheel for 40 seconds or so before I see the login window!! I have tried to reset PRAM but to no avail.... So I decided to re-install Windows 7 via Boot Camp and do another PRAM reset and now it only takes 25 seconds (at the Apple logo) But on my pal's MacBook it takes like 10 seconds?? Do i need to Defragment my hard drive? Any tips in doing so?
    Thanks,
    BK

    Ok so basically I need a solution to slow booting thanks

  • Macbook pro won't startup.  Stuck on apple logo with spinning wheel.

    When I start up my 15 inch Macbook pro, it gets to the apple logo screen with the spinning gear underneath and it just stays there and does not startup.  I have let it sit that way for up to an hour and it juts stays on that screen.  Please help!

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.   
    There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
         a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
    Step 3
    Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
    If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
    If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 4
    Sometimes a boot failure can be resolved by resetting the NVRAM.
    Step 5
    Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
    Step 6
    Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
    Step 7
    Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
    Step 8
    A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
    Step 9
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

  • IMac wont boot up - stuck on Apple logo with Spinning wheel.

    (Title is the Problem) any fixes?
    Ive tried repairing disc using the installed disk/utility and it says that the Macintosh HD cannot be repaired & i really dont want to lose all my files.
    However..
    I have my iMac Dual booted with W7, Now is it possible to do the following....
    Go to:
    Windows icon (bottom left) > Computer > Copy Macintosh HD > External HDD > Paste?
    (so in effect its a backup)
    Will i then be able to reinstall OSX and then load my files from it, or restore from it? (from the Ex. HDD)
    Many Thanks in advance.
    (1st post by the by)
    Tom
    EDIT:
    Just thought:
    If i reinstall the OSX - Will my files already upload onto the new OS install? As i have a feeling that Windows does that when upgrading - whether its the same for Reinstalling is a different matter i s'pose.
    Message was edited by: Tom.Rhodes

    Boot with your install disc, launch Disk Utility from the Utilities menu after selecting your language, and repair the disk. You can't repair the boot volume. Now some other tips. Reinstalling Snow Leopard only replaces all the OS components and basic Apple apps, such as TextEdit, Mail, and Safari, but leaves everything else in place. There's no chance of losing data unless it's already corrupted and lost anyway. There's no need to muck around with the windoze stuff, which, IIRC, won't work anyway.

  • MacBook doesnt boot. It shows Apple logo and spinning wheel. Soon it wont go beyond prohibitory sign with spinning wheel

    I have a MacBook (Late 2008 edition) having Mac OS X 10.6.8 SnowLeopard OS installed (2 X 512GB RAM, 160 HDD). I copied some mp3 into iTunes library and soon the process got stucked. MacBook was not accepting any command/it seemed to got hanged. Carelessly, I switched the MacBook OFF by pressing the Power button. Now, when it began to boot again, all I hear was some clicking sound from the MacBook (seems HardDrive failure because the sounds seems to be from HardDrive). After few seconds, It showed flashing folder with question mark and it wont go beyond that.
    Steps I tried:
    1. Resetting NVRAM, PVRAM and SMC.
    2. Booting in safe mode.
    3. To boot from install DVD (Mac OS X 10.6.3 SnowLeopard).
    4. Holding down 'option' button while booting. It shows the "Mac OS X Install DVD" icon but as I click it and press return, it again shows Apple logo with spinning wheel and little later it shows prohibitory sign with spinning wheel. This will now remain for ever and ever.
    5. I bought a new 500 GB HardDrive and replaced the old one with this. Now trying to boot with DVD (Mac OS X 10.6.3 SnowLeopard) it again hows Apple logo with spinning wheel and little later it shows prohibitory sign with spinning wheel. This will remain for ever.
    Any suggestions to overcome this problem will be highly appreciated and I'll be very grateful for all your help.
    Thanking You.

    Hi julenawang,
    Welcome to Apple Support Communities.
    It sounds like your MacBook has a startup issue and you aren't able to reinstall Mac OS X on a new hard disk. The article linked below has a lot of great information and suggestions that will resolve most issues like the one you described.
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/TS2570
    I hope this helps.
    -Jason

  • My macbook pro 2012 mac os x lion 10.7 stuck at apple logo with spinn wheel

    my macbook pro 2012 mac os x lion 10.7 stuck at apple logo with spinn whell and i held it for hours nothing happend so i tried to boot from recovery hd so i started mac and pressed option key ...so a screen appears telling recovery hd with bar for wifi connection selection then i put my wifi details and choose roc. hd it again booted with same apple logo with spin wheel...what to do now ....i haven't tried reseeting pvram..etc nvram..

    Hi there lakra,
    You may find the troubleshooting steps in the article below helpful.
    Mac OS X: Gray screen appears during startup
    http://support.apple.com/kb/ts2570
    -Griff W. 

  • Mac Book Pro Mavericks OS 10.9.5 stops at apple logo with spinning gear.

    After working fine for a year, suddenly I cannot get past the apple logo with spinning gear page,
    Already tried:
    1. safe mode-loading bar disappears 1/3 way through,
    2. downloading/reinstalling Mavericks OS-took 4 hours, reboot led right back to same issue,
    3. disk/permissions repair - same issue when rebooted
    4. Resetting PRAM - heard second chime - same issue

    The startup drive is failing, or there is some other internal hardware fault.
    Back up all data on the drive immediately if you don't already have a current backup. There are ways to back up a computer that isn't fully functional—ask if you need guidance.
    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
    If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
    Keeping your confidential data secure during hardware repair
    Apple also recommends that you deauthorize a device in the iTunes Store before having it serviced.
    *An SSD doesn't need to be zeroed.

  • Macbook Pro (2011) froze while working, forced shut down, now won't turn on. Grey screen with apple logo and spinning wheel for hours. Help?

    Macbook Pro (2011) froze while working, forced shut down, now won't turn on. Grey screen with apple logo and spinning wheel for hours. Help?
    Unfortunately do not know the operating system since I never updated anything and I can't get in to it.
    Thanks for your assistance.

    If you want to preserve the data on the boot drive, and it's not already backed up, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data, you can skip this step.
    There are several ways to back up a Mac that is not fully functional. You need an external hard drive to hold the backup data.
    1. Boot from the Recovery partition or from a local Time Machine backup volume (option key at startup.) Launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
    2. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    3. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.

  • My Imac won't boot up. It is stuck on apple logo with spinning gear.

    My Imac won't boot up. It is stuck on apple logo with spinning gear. It will not boot in safe mode, my install disc will not read and fsck wont fix it.. I can hear the hard drive spinning. So i know my drive is not bad.. Right before this happened i was low on space so i deleted a bunch of movies but for some reason i had to change my drive permissions to do so..

    Is your data backed up?  If not, see these means of data recovery: https://discussions.apple.com/docs/DOC-1689 If it is backed up, then purchase Alsoft Disk Warrior.  Boot it using the Option key of a wired Apple keyboard.

  • I did an auto software update on my iMac, which included a restart. When the machine restarted it's stuck with an Apple logo and spinning wheel. I've tried all of the key strokes that are supposed to work, but nothing has. Any suggestions? Thanks!

    I did an auto software update on my iMac, which included a restart. When the machine restarted it's stuck with an Apple logo and spinning wheel. I've tried all of the key strokes that are supposed to work, but nothing has. Any suggestions?

    Gray screen could be any number of things, bad third party at boot kext file, a bad Apple one, a bad install/upgrade of OS X, drive corruption etc.
    Run through this list of fixes
    Step by Step to fix your Mac

Maybe you are looking for