G6-2321dx Windows 8.1 Spinning Wheel on startup

Question

Hello hp,
I am trying to fix an hp pavilion g6-2321dx running Windows 8.1. Every 10 or so restarts, the computer gets stuck at the hp logo with the spinning wheel when trying to boot. I then have to hard reset the computer which either loads Windows or brings up the same spinning wheel of death.
Repairs performed:
-Conducted with hardware scans and everything passes. 
-Reinstalled Windows 8.1 using the official .ISO from the Microsoft website.
-Reinstalled Windows 8.1 with an HP OEM DVD.
-Replaced hard drive.
-chkdsk scans (no errors)
-sfc scans (no errors)
-Turned off Hybrid Boot
-Turned off Secure Boot
-Turned off advanced boot Options 
-Turned off driver signature enforcement and early-launch antimalware protection
-Updated all drivers
-Uninstalled and Reinstalled all Windows Drivers
THE PROBLEM PERSISTS!
I have the feeling that this problem relates to an error between the EUFI and Windows. I looked into EUFI update as my laptop is at F.26 but the support page for the g6-2321dx does not list an update (or I just can't seem to find it). 
I have found a webpage saying sp66880.exe is the installer for F.29 for this model laptop, but the ftp site says the webpage is unavailable.
Any help would be greatly appreciated. 

Answer 1

Hi @Andrew9534 ,
Thank you for your inquiry.
I regret that you are having such an issue with recovering your notebook.
I have noticed that you have tried a lot of options to try and resolve this.
When I checked the software and driver page for your notebook the latest recommended bios version is the F.26.
HP Pavilion g6-2321dx Notebook PC software and drivers
I would not recommended installing any version that is not recommended by HP .
HP Notebook PCs - Updating the BIOS
You could try restoring the defaults from the system configuration screen. This should restore the bios back to the original version.  This should provide you a clean start.
When I pulled up the specifications for your notebook I see it came with Windows 8.
HP Pavilion g6-2321dx Notebook PC Product Specifications
I would suggest doing a factory recovery back to Windows 8.
HP PCs - Performing an HP system recovery (Windows 8)
If you did not create recovery  disks or a  USB, please contact HP support for a recovery kit.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Then run the HP Support Assistant  .to aid with installing any driver updates.
Here is a link to HP PCs - Updating Windows 8 to 8.1.
If the issue should still remain, I suggest contacting HP support for assistance.
Best of Luck!
Sparkles1
I work on behalf of HP
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