G6 win 8.1 recovery

I have a g6-2231tu laptop with Intel i5 and 4gb ram which I purchased January 2013 with Windows 8.0.
Forgive the Iong spiel as this has been quite a saga as I have just spent the last 4 days (50+ hours) trying to fix/restore my laptop but I am writing this in the hope that someone at HP may realise that they have a serious problem (but chances are they know already!). Let me add that I have worked in IT for over 30 years, the last 20 as a wintel server/installation engineer so I have a fair idea on this stuff.
For the first 6 months the laptop had problems dropping the wireless network connection (you would always have to reconnect manually). Eventually after about 9 months a new driver fixed this problem (or Win 8.1 ??). Around August, 2013 I started having problems with the Trackpad scrolling. It was like it would loose its sensitivity and (sometimes) would even jump vertically up and down the screen untouched. At the time I was using the Synaptics PS/2 Port Touchpad driver as the laptop was delivered (2012 driver). I downloaded the latest Synaptics driver for my model via the HP website but the problem remained unchanged. I read all the post and surfed the web for a resolution as I didn't feel the problem was hardware related as (occasionally) it would work ok for a few minutes. After seeing the number of people suffering similar mouse problems (via these threads) I thought that eventually HP/Synaptics would release an updated driver which resolved the fault so I didn't bother logging a support call. BTW, an external mouse worked ok.
After 6 months of trying different drivers I decided to upgrade to Windows 8.1 thinking that may fix the problem but it didn't. What I did discover was that if you loaded the mouse(Synaptics) utility and clicked the "Reset Devices" button it would resolve the fault, sometimes for 15 minutes or so, sometimes for 15 seconds. This further lead me to believe it wasn't a MOUSE hardware problem.
Anyway after 6 months of problems I decided to try rolling back to the Recovery Partition. I had made a Recovery Disk Set (6 disks) and had System backups. I also had made a HP System Repair disk from when it was Windows 8.
Thinking I was fully armed here it was transpired:
1) Tried HP Recovery Manager to recover back to Factory defaults - Recovery Script fails toward the end with
BBVLast.cmd : [20x] CTOError.flg is detected at the end of the BBC process...
Suggest to create PIN-log and send to TWN PDC NB-PreinPM for further analysis .....
(as experienced by numerous people on these threads), HP Gurus suggesting it was the 8.1 upgrade which it doesn't like?? (I notice that the wireless nic is not ON (and won't turn ON) which may be the fault??)
2) I then tried to use the Windows 8.1 recovery disk set I had made only to discover that 2 of the 6 disks had nothing written on them (eventhough it told me the set created ok)
3) After the Recovery Set failed I tried to restore my Windows 8.1 System Image but this wouldn't launch using the HP System Repair disk made from Windows 8.0 (I now realise you need to make a Repair DRIVE from Windows 8.1 for this). I then tried to Restore my Windows 8.0 System Image but this also failed. Without a valid Recovery Partion or system image and no Windows 8.0 or 8.1 software I was forced to download a Windows 8.1 Evaluation copy from Microsoft, which I then installed.
Anyway, that's it in a nutshell. Along the way I have tried System Image restores within Windows but I still don't have a fully restored laptop.
I expect that a laptop's Recovery Partition is capable of recovering the laptop. The way I see it, the warranty may have expired in January, 2014 but I was sold a faulty product that couldn't fullfil the HP specification.
What have I learned from this experienece - that I will never buy another HP product again! Buyer Beware!

If you still have a functioning Recovery partition or your created Recovery Discs -one of the suggestions here may help:
http://h30434.www3.hp.com/t5/Notebook-Recovery/windows-8-1-recovery-fails/m-p/4301014#M57139
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Win 8.1 recovery failed

Tested Win 8.1 recovery USB drive with 2T Seagate Hybrid HD in K450e with same 2T Seagate Hybrid HD purchased from Lenovo.
Recovery failed. No OS error appeared on reboot.
Used software to see all partitions in place, but OS partition not active.
Set OS partition active.
Same no OS error.
Restarted Win 8.1 recovery USB drive.
Attempted repair.
Same OS error.
Did not find OneKey recovery DVD option for Win 8.1 system.
Forum comment is Windows took this function over.
How to make Win 8.1 recovery work?
thanks
hime
Solved!
Go to Solution.

USB flash drive had to be withdrawn and reinserted to be recognized.

Transfer Win 8.1 Recovery CDs to USB

I gotta say, I am stunned that Lenovo would ship it's leadin technology Thinkpad with touchscreen with an old, non-touchscreen OS AND provide recovery CDs for a machine with no CD reader. Hopefully someone from Lenovo will realize how crazy that sounds and fix it.
That being said: has anybody figured out how to transfer the recovery CDs to USB?

Hi akmiecik,
OK, well now you've completely lost me. You started this thread as "Transfer Win 8.1 Recovery CDs to USB". I assumed you have a ThinkPad Touchscreen, with Win 8 OS loaded, and you wanted to know how you could create the recovery drive.
   It would have better, had you taken the time, to tell us exactly what issue you're trying to solve. You haven't even posted what model ThinkPad you have, and what OS your laptop is running. From your further posts, you mentioned Win 7.
     From your OP:
"I gotta say, I am stunned that Lenovo would ship it's leadin technology Thinkpad with touchscreen with an old, non-touchscreen OS AND provide recovery CDs for a machine with no CD reader. Hopefully someone from Lenovo will realize how crazy that sounds and fix it."
     That statement leaves me to believe you have ThinkPad with a touchscreen, although a non-touchscreen OS, and do not have a CD reader. Check.
     Then in your second post, you state:
"This would not work given Win 7 was loaded"
     OK, now we have a ThinkPad, with a touchscreen, no CD reader, running Win 7. Check
     In your third post you lament the fact that Lenovo does not ship "floppies"
"What the heck, why don' they just ship floppies"
     OK, now we have a ThinkPad, with a touchscreen, no CD reader, running Win 7 without being able to utilize the screen as a input, and also with a 2.5" (or 5") floppy drive attached to it. Check... Huh?
      Maybe you were being facetious about the floppy drive.
     Anyway, can you post back with the exact model of your ThinkPad, when you bought it, and does it have a touchscreen running under Windows 7? Then tell us what you're trying to accomplish. I can only assume that you want to upgrade your machine to 8, and then 8.1.
      Please check this page to see if your model ThinkPad is supported for the upgrade:
http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?DocID=HT079684
      When we have more information about your problem, we can better assist you.
Cheers
DragonRider
I'm DO'ing IT
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Win 8 Pro Recovery

Hi
I can not get to HP for assistance... Warranty expired. I have a HP Pavilion G7 laptop. I had a crash and lost my OS Win 8 Pro w/MCenter and need a revovery disk. The one I made when I bought the laptop 1 1/2 years ago...has no Boot info so it is totally unuseable. How can I get one? OR What can I do?
Thanks for any help
PS> HP doesn't recognize my model/serial and such or location. It says that My numbers are not for the US store and the HP caribbean...doesn't list the US VI.... I am at a loss here. LOL
I looked on ebay and found many but not for a HP Pav G-7. I need help, please. Do I have to buy a new OS now or ?
This question was solved.
View Solution.

Assuming (because you haven't clearly stated this in your post) you have an HP Pavilion g7-2118nr Notebook Computer, this model shipped from the factory with Windows 7 Home Premium (64-bit) installed. Please see DVD - Windows 7 64b + Supp 1 Recovery Kit to order Windows 7 HP Recovery Discs directly from HP. You will need to supply a continental US address (friend, family, etc.) and then have them ship you the discs.
These discs will restore the computer to a factory like state. You will then need to upgrade the computer to Windows 8 Pro w/Media Center using the Microsoft store or your Windows 8 Pro media and your Windows 8 Pro / Media Center product key.
You will not find any Windows 8 Pro HP Recovery Discs for this model, as HP never shipped this model with Windows 8. Also, Recovery Discs for other models will not work (they won't pass the model check portion of the recovery).
If you have any further questions, please don't hesitate to ask.
Please click the white KUDOS star to show your appreciation
Frank
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T440s Win 7 downgrade recovery discs

Hi..... I have on order a T440s for my wife. It will come with Win 8.1 pro and has downgrade rights to Win 7 pro, which I wish to exercise.
I called Lenovo about ordering Win 7 recovery discs so I don't have to go through obtaining drivers, etc. using a Win 7 installation disc. I was told that I can order them, but I will need the serial number from my machine as the discs are individually configured for the machine. I was also told that I will be given the serial number at the time of shipping. This would be important so I can order the discs and hopefully have them when the computer arrives or a day later rather than wait for the computer to arrive before ordering the discs.
Can anyone verify this info? Can I order recovery discs under the downgrade rights? Is the serial number required to do so? Will I get the serial number at the time of shipping? Needless to say, I don't blindly trust all info I get from reps these days!
Thank you..........
................. Zeke
T510, Win7x64
Solved!
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Great news! Thanks! Just like they said it would be. Did you get the serial number with the shipping notification or did you have to call in to get it?
................. Zeke
T510, Win7x64

After Win-10 HP Recovery and Partition Useless?

I just converted from Win-7 (purchased July 2015) to Win-10. I have not yet got a response from HP as to whether this conversion effects my warranty; MicroSoft had said to do that first, and I wasted hours trying to find that answer. Now after conversion, I notice that I still have a Recovery Partition (D) on my machine, that appears to be useless and is taking-up HD space and also a Recovery Folder in applications that says when opened "that they were not built for O/S 8"?? Regardless, since these applications no longer work; can I just delete them, I do have Restore Disks created when machine first arrived. Any suggestions on what I should do with this Recovery Partition; since it appears useless, I'd like the HD space back. ALSO, if known by anyone/someone, if that partition is deleted and I were to recreate Win-7 with the Recovery Disks - would those Disks also recreate this Recovery Partition too??? Thanks for any assistance ... - dlcNV

smart question. let's see if anybody's knows how to answer it. I'm also interested in finding out the answer. nice job.

Win 7 HDD Recovery doesnt work on Satellite L750

Hello
I`ve got Toshiba Satellite L750 with preinstaled win 7.
I instaled upgrade to win 8 (from dvd).
After this I upgrade the system from MS site to Win 8.1.
The system doesnt work properly (DVD doesnt recognized) so I have to install previuos system.
First I upgrade my BIOS to the new one - 3.60.
After this I try to do win 7 reinstal from my HDD recovery (which is on the partition d).But it doesnt work - it was impossible to start recovery from bios menu (key F8 doesnt work, there was only possible to press F2 or F12).
So I have to install Win 8.0 from my dvd, and now I have it and it works. But this is only clear system without any addons like nero, ms office etc.
My question is how to reinstal win 7 from my hdd recovery which i still have on partition d ?
in bios the key F8 doesnt work.

>After this I try to do win 7 reinstal from my HDD recovery (which is on the partition d).But it doesnt work
>My question is how to reinstal win 7 from my hdd recovery which i still have on partition d ?
in bios the key F8 doesnt work.
The HDD recovery will not work AFTER you changed the system.
In such case to go back to the factory preinstalled system (Windows 7) you need to use the Toshiba recovery disk which could be created with the preinstalled software called Toshiba Recovery Media Creator.
In case you did not create such disk in the past you can order such disk here:
http://backupmedia.toshiba.eu/landing.aspx

Creating Win 7 64bit Recovery Disc for Satellite L500-19x?

My new Satellite L500 - 19X came pre-installed with Win 7 - 64 bit version.
Also included was a "Product Recovery Win 7 32 bit" disc
Within the packaging was a leaflet saying:
"If you plan to use the 64-bit version at a later stage, please create a _recovery medium_ prior to installing 32-bit Windows 7"
It then cautions me to create a "64 bit recovery medium.....ordering a 64-bit recovery medium is not free of charge"
The manual goes on at length about "_System Recovery Options_" As instructed in the manual I have made a "Repair Disc Windows 7 64-bit" Am I correct in saying that I do not or cannot have an actual Win 7 64-bit disc?
The leaflet says "a backup copy (of the Win 7 64-bit) is stored on the hard disk drive as a _recovery image_" So is this the actual Win 7-64-bit complete disc that I am after, and if so how do I get it?
The Toshiba documentation is not clear, and I believe rather contradicts itself?
I am confused! Anyone understand what's going on?
JohnF.

My confusion is because I don't understand what "recovery disc" means?!
On the "Dear Customer" flyer entitled "+Choosing your Windows 7 Architecture+" that came with the machine it states:-
"+A backup copy of the system (64 bit version) is stored on the hard disk drive as a recovery image+" This is what I don't understand, as I have already made a "+repair disc Win 7 64-bi+t" as well as having the "+Product recovery Win 7 - 32-bit" cd+" This cd seems to be the complete Windows disc, unless I am mistaken.
I guess what I am getting at is do I have complete Win 7 - 64-bit in case of total failure of the machine ? (I am asking the question because you often used to get a full Windows disc with a new computer in the old days)
Does this make it any clearer? Thanks for everyone's help
JohnF

I have compaq cq50. was VISTA upgraded to WIN 7. Recovery disks not working. BOOTMGR compressed

will not boot up. I have 2 recovery disks, the 1 of 2 will take but 2 of 2 disk doesnt run.

Hi:
If you are trying to use the Vista recovery disks and they are not working, and you can read your Vista product key on the bottom of your notebook, then you can make your own Vista installation disk by reading the guidance below.
If you're up to a slight but rewarding challenge you can make your own if you can read your 25 character Vista product key on the PC.
Just download the 3 files you need at the link below, and read all of the instructions to create a bootable DVD installation disk using imageburn.
Disregard the part of the text under the first screen shot about "extract the files to the Vista folder."
The files were already extracted to that folder when you ran the X14.exe file by reading the text on top of the first screen shot.
The other thing I noticed is on the 4th screen shot, where it shows Developer ID Microsoft Corporation. I had to type Microsoft Corporation in myself, and then the other codes automatically populated.
When I went to compile the ISO file, ImageBurn gave a message that about a WIM file and ISO, and if I wanted to burn it in a different format.
I selected No, make the ISO file.
It was not that hard to do. I burned both the 64 bit disk and the 32 bit disk in case I ever need them.
I tested both of them an my hp dc7100 CMT desktop PC, they worked perfectly.
When you enter the product key, it knows what version of Vista you have.
http://en.community.dell.com/support-forums/software-os/w/microsoft_os/3317.2-3-microsoft-windows-v....
After you successfully install Vista, you can then install the drivers from your PC's support and driver page.
Paul

HP touchsmart win vista system recovery

I do not have internet connection. So my question is can I do a system recovery to factory state without being connected to the internet? Now my printer hung up while I was installing it, because I didn't have an internet connection. so I had to turn off my computer. the printer prints ok. but I bought netgear 300 wifi boost and it undid something . i cannot get the pc to check for wifi avaiables now. It just opens dialog box and won't click connect to internet. Netgear uploaded from thier gizmo alone. this did not come from the internet cause i don't have internet. Now I don't want internet! I just want Windows vista let me open my programs and uninstall my programs and work fine! Windows Vista keeps telling me I am not the administrator! this is my PC ! I want control of my own PC not Microsoft or HP or anybody else. If I want to change the registry I should be allowed! or msconfig. This darn Vista won't let me change anything for the better. It won't capture video on the webcam either. I want to control my PC. and if I ever buy a new PC it will be a MAC. Jobs R.I.P.

Hello 123redlight:
         Welcome to HP's forum. Wow what a mess. Malware has done some damages. Yes unfortunately you will need Internet connection to do the full factory restore. For at least for several days while it updates. Your computer will need the serivice packs witch are downloaded with the updates. Ounce you have completed your recovery. Your computer will be much easier to set up including your Internet connection and Net Gear as well. Remember Netgear is tricky to set up because it will open up on website. When you set it follow your Net gear directions carefully. Technical support phone numbers are included with Netgear. They will help you install it.
      You can still use the Internet if you choose to. This tool bar will help you protect your computer from attacks. Long as you land on Green website pages. Don't worry it will tell you the safe websites. Bad websites with malware / virus will not open. It is free.http://www.mywot.com/
        Vista computers take a while for updates in order for the computer to run smoothly and faster. Microsoft just released another big batch of updates for Vista computers last week. So I can not say how long you will need to stay on line for up dates. Apple computers are great but they do have down fault side and that is you can only use Apple software on it and you are very limited to what you can do on it. They all so do not get attack as much by virus / malware like Windows computers do.
       When you all so restore your computer set both HP's and Windows Updates to download updates but let me choose witch ones to install. This way you are in control and you do not need to stop working on your computer getting surprise shut downs or messages.
       Do not allow this malware beat you down. With Wot tool bar and your Anti virus / Spyware software you should be in good to go hopefully it will be your last factory restore you will need to do.
      Yes you can remove this attack from your computer but it is very time consuming and can be a pain if it keeps reproducing and renaming its files untill you have located the mother file and deleted it. To do this is by opening up C drive and checking every single file and looking for strange files and dates that they were in stalled. It much faster to a factory restore when you have lost control of your computer as you have. It's not the computer it's what attacks the computer witch causes this type of issue. Yes it happens to Apple computers as well no where as like Windows computers do.
       Now you know about malware and some times they can be as bad a virus if not worse. frrw.

Win 7 64b recovery p2pp fail..please help

Have G7-1260us, windows 7 64b os. Hard drive stopped working so I bought new hd same make and size. Bought HP restore CD's and attempted a restore. Restore fails on final step? according to log due to P2PP registry devices check failed for synaptics touch pad. I dont have the original key board attached and the attachment ribbion for the touch pad is not around. Any way to fix this by bypassing the device check for p2pp touchpad. Its annoying me because if the restore "wizard" would just not check for my touchpad I would be up and running. please help 4 many kudos.
This question was solved.
View Solution.

Hi,
One way to get around this issue would be to install Windows 7 using a retail disc as described below.
Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
An example of a COA Label can be seen Here.
You can create a Windows 7 installation disc yourself using another PC - just download the correct Disc Image ( this must be the exact version that originally came with your notebook - ie Windows 7 Home Premium 64bit ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here. These Images are clean and from a well-respected source, however there are only limited versions available.
Windows-7 sp1-iso-official-32-bit-and-64-bit
Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Any additional drivers and software you may need can be found Here.
Regards,
DP-K
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Win 8.1 Pro x2 recovery if HDD fails

Is there any way to create a recovery DVD set in case of catastrophic HDD failure.
In previous versions of Windows 'recovery manager' was used but this doesn't seem to be compatible with Win 8.1

Creating Recovery Media >> Windows 8
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System recovery fails after upgrade to Win 8.1 on Satellite L75D-A7283

My elderly uncle forgot the password to his Win 8 user account sometime after upgrading to Win 8.1. He was the administrator, we haven't been able to get Microsoft to reset the account, so I thought to roll back the computer to its factory installation of Win 8.
However, when I try to do that, I get as far as the Reset your PC screen and find that the only target OS is Win 8.1, not the original Win 8. Ok, I accept that. But after choosing to restore Win 8.1, it says "Unable to reset your PC. A required drive partition is missing."
I have examined the disk by removing it and attaching it to another computer and find that both the original Win 8 recovery partition and the new Win 8.1 GPT recovery partition are both there. They just don't seem to be accessible.
It seems that the Win 8.1 upgrade has made the original factory recovery partition inaccessible, which is not particularly helpful. We have no recovery disks to work from, so I think my only recourse is to try to get a Win 8 factory recovery disk from Toshiba, but I wondered if anyone else has a suggestion? Thanks.

Satellite L75D-A7283
It's my understanding the upgrade does not modify any other partitions while upgrading Windows itself. Seems likely something else is wrong.
If you did not create recovery media before and cannot do so now, then obtain it from Toshiba. Scroll down to Get Recovery Media here.
All the information in the section Recovering the Internal Storage Drive, which begins on p. 53 of the User's Guide, should still be applicable.
Satellite/Satellite Pro L40/L50/L70/S40/S50/S70 - A Series User’s Guide
-Jerry

Install win 7 on pc with win 8.1

i just got this 110-430 pc with win 8.1 installed. i replaced a 500gb sata drive with a 1tb sata drive. i reinstalled win 8.1 using a non hp install disk. unfortunately it installed it's own bios. i flashed the bios with the update from the hp site. i reinstalled win 8.1 using hp recovery disks. after several days of usage i realized i did not like win 8.1. i set the bios to boot from disc and disabled fast boot and safe boot. i had a new win 7 microsoft disc and booted from that. i did a clean install. after a couple of hours of stopping and starting and doing installation stuff it went to the starting windows screen. and sat. and sat forever. now windows never starts, not even in safe mode. the machine will not boot from anything but the hard drive. it will not boot from the win 7 disc. it will not boot from either of the win 8.1 recovery discs i have. it will not boot from a disc that will nuke the hard drive and let me start over. any help will be appreciated. thanks in advance.

it appears the key is f11. so i'm able to restore win 8.1. how do i get win 7 to install properly?

Unable to boot Win 7 after cleaning factory installed Win 8.1_shuts down at preparing desktop

I had factory installed Win 8.1 on my HP P 206TX laptop but I wanted to install some software which does not support any OS above Win 7, so I wanted to remove this.
I did the following process:-
1. Created Win 8.1 recovery media(DVD) for future usage.
2. BIOS setting:-
a. Secure boot - Disabled
b. Legacy boot - Enabled
3. Cleaned hard disk through DISKPART
4. Converted GPT to MBR
5. Installed Win 7 Ultimate 64bit (DVD).......almost done till preparing desktop....
Then just during preparing desktop, system logged off, shut down and restarted....
But the restart does not boot windows at all.
It only shows "press ESC for startup menu" and then restarts again with the same process repeating again & again.
I have tried Repair through Win 7 DVD but it shows "this version of system recovery options is not compatible with the version of windows".
Please help as I am unable to find any solution anywhere on the internet.
I hope HP can help me...PLEASE

Hi
According to your machines support pages on HP website, Windows 7 drivers are not available for your machine this is more than likely the issue you are having . If you want to run software through Windows 8.1 that is not compatible for Windows 8.1 you can always run a Virtual box and install Windows 7 to Virtual box and run software via there..
Google search Virtual box --- download and install then install your ISO image of Windows 7 and go from there..
Checkurtech
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G6 win 8.1 recovery

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