G61 Notebook pc with Windows 7 32 bit OS Drive "E" and "F" disappeared

after several years of no problems, I can only find drives "C" and "D" (recovery)  I don't know where "E" and "F" went. I cannot play a CD or DVD.  When I checked the system information it said there was an error in these drives and they have been disabled. What happened? Can I get them back without running the recovery disks??

Fxnit22, welcome to the forum.
Since you've done almost all of the diagnostics that I would have recommended, I suspect the power supply unit (PSU).  Here is a guide to help you troubleshoot it.  Please follow it step by step and completely.  The PSU can cause symptoms that can be mis-diagnosed as other components or even software.  The computer freezing is one of the major symptoms.
Please click "Thumbs Up" if I have helped you and click "Accept as Solution" if your problem is solved.
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HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
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HP Photosmart 7520 AIO
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