G61184 Pavilion is 3 months old - 2 wks ago the 'T', Tab, '[', ']', 'Ctrl', 'Y' keys stopped working

My HP G61184 Pavilion is three months old and  two weeks ago the 'T', 'Tab', '[', ']', 'Ctrl' and 'Y' keys all stopped working at once for no apparent reason. I am running Windows 7. No error messages. Is this likely to be a software or hardware issue and how do I go about solving it?

You can boot into the DOS prompt (Start-->Run-->cmd) and check if the alphabetical key works. If not, Please update the latest BIOS for your notebook from the software and driver download page on hp.com and then check if the issue persists.
Although I am an HP Employee, I am speaking for myself and not for HP.
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

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    Path:            /Applications/DVD Player.app/Contents/MacOS/DVD Player
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    Version:         5.6 (5500.38)
    Build Info:      DVDPlayer-5500038000000000~34
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    User ID:         501
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    Report Version:  10
    Interval Since Last Report:          24878 sec
    Crashes Since Last Report:           9
    Per-App Interval Since Last Report:  47 sec
    Per-App Crashes Since Last Report:   8
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        __OBJC                 00000000ac400000-00000000ac401000 [    4K] rw-/rwx SM=PRV  /usr/lib/libobjc.A.dylib
    --> Submap                 00000000ac401000-00000000ac402000          r-x/rwx process-only submap
        __IMPORT               00000000ac401000-00000000ac402000 [    4K] rw-/rw- SM=COW  /usr/lib/libobjc.A.dylib
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    2   libobjc.A.dylib                         0x935a5bda object_setInstanceVariable + 80
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    4   com.apple.AppKit                        0x90f2e15f -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1002
    5   com.apple.AppKit                        0x90f0c762 loadNib + 373
    6   com.apple.AppKit                        0x90f0bb3a +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 233
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    10  com.apple.DVDPlayer                     0x0018f219 0xd000 + 1581593
    11  com.apple.DVDPlayer                     0x0002b01d 0xd000 + 122909
    12  com.apple.DVDPlayer                     0x0002b5f1 0xd000 + 124401
    13  com.apple.DVDPlayer                     0x0003ea18 0xd000 + 203288
    14  com.apple.DVDPlayer                     0x00071adc 0xd000 + 412380
    15  com.apple.DVDPlayer                     0x000492dc 0xd000 + 246492
    16  com.apple.DVDPlayer                     0x00048b8e 0xd000 + 244622
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    18  com.apple.HIToolbox                     0x9622dcd4 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
    19  com.apple.HIToolbox                     0x9622d0c0 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
    20  com.apple.HIToolbox                     0x9622cf0a SendEventToEventTargetWithOptions + 94
    21  com.apple.HIToolbox                     0x96243387 SendSimpleWindowEvent + 96
    22  com.apple.HIToolbox                     0x964db5ec _HIWindowDidEnterFullScreen + 730
    23  com.apple.AppKit                        0x9172bd4d __block_global_0 + 147
    24  com.apple.AppKit                        0x91725ded __100-[_NSFullScreenTransitionOverlayWindow startEnterFullScreenAnimationWithDuration:completionHandler:]_block_invoke_0 + 46
    25  libdispatch.dylib                       0x93583fe3 _dispatch_call_block_and_release + 15
    26  libdispatch.dylib                       0x9357fd0a _dispatch_client_callout + 46
    27  libdispatch.dylib                       0x93585337 _dispatch_main_queue_callback_4CF + 223
    28  com.apple.CoreFoundation                0x902de905 __CFRunLoopRun + 1845
    29  com.apple.CoreFoundation                0x902ddd6a CFRunLoopRunSpecific + 378
    30  com.apple.CoreFoundation                0x902ddbdb CFRunLoopRunInMode + 123
    31  com.apple.HIToolbox                     0x962518aa RunCurrentEventLoopInMode + 242
    32  com.apple.HIToolbox                     0x96251619 ReceiveNextEventCommon + 374
    33  com.apple.HIToolbox                     0x963b68bd _AcquireNextEvent + 68
    34  com.apple.HIToolbox                     0x963a567a RunApplicationEventLoop + 225
    35  com.apple.DVDPlayer                     0x00077d01 0xd000 + 437505
    36  com.apple.DVDPlayer                     0x00027195 0xd000 + 106901
    37  com.apple.DVDPlayer                     0x00027145 0xd000 + 106821
    38  libdyld.dylib                           0x919e9725 start + 1
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    0   libsystem_kernel.dylib                  0x935780ee __workq_kernreturn + 10
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    2   libsystem_c.dylib                       0x954e7e19 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x954cfcca start_wqthread + 30
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib                  0x935789ae kevent + 10
    1   libdispatch.dylib                       0x93582cc5 _dispatch_mgr_invoke + 993
    2   libdispatch.dylib                       0x935827fd _dispatch_mgr_thread + 53
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    0   libsystem_kernel.dylib                  0x935780ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x954e804c _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x954e7e19 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x954cfcca start_wqthread + 30
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    0   libsystem_kernel.dylib                  0x935780ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x954e804c _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x954e7e19 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x954cfcca start_wqthread + 30
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    0   libsystem_kernel.dylib                  0x9357580e semaphore_wait_trap + 10
    1   com.apple.dvdplayback                   0x003eed08 0x34c000 + 666888
    2   com.apple.dvdplayback                   0x003f5b95 0x34c000 + 695189
    3   com.apple.dvdplayback                   0x003ef26c 0x34c000 + 668268
    4   libsystem_c.dylib                       0x954e9014 _pthread_body + 72
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    0   libsystem_kernel.dylib                  0x935778e2 __psynch_cvwait + 10
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    2   libsystem_c.dylib                       0x955700ad pthread_cond_wait$UNIX2003 + 71
    3   com.apple.dvdplayback                   0x0037ef78 0x34c000 + 208760
    4   com.apple.dvdplayback                   0x003a2433 0x34c000 + 353331
    5   com.apple.dvdplayback                   0x003ef26c 0x34c000 + 668268
    6   libsystem_c.dylib                       0x954e9014 _pthread_body + 72
    Thread 7:: com.apple.dvdplayback-OSXMessageThread
    0   libsystem_kernel.dylib                  0x9357580e semaphore_wait_trap + 10
    1   com.apple.dvdplayback                   0x003eed08 0x34c000 + 666888
    2   com.apple.dvdplayback                   0x003f5b95 0x34c000 + 695189
    3   com.apple.dvdplayback                   0x003ef26c 0x34c000 + 668268
    4   libsystem_c.dylib                       0x954e9014 _pthread_body + 72
    Thread 8:: com.apple.dvdplayback-DDPTask
    0   libsystem_kernel.dylib                  0x9357580e semaphore_wait_trap + 10
    1   com.apple.dvdplayback                   0x003eed08 0x34c000 + 666888
    2   com.apple.dvdplayback                   0x003f5b95 0x34c000 + 695189
    3   com.apple.dvdplayback                   0x00459ffa 0x34c000 + 1105914
    4   com.apple.dvdplayback                   0x003ef26c 0x34c000 + 668268
    5   libsystem_c.dylib                       0x954e9014 _pthread_body + 72
    Thread 9:: com.apple.dvdplayback-DVDPlayer
    0   libsystem_kernel.dylib                  0x9357580e semaphore_wait_trap + 10
    1   com.apple.dvdplayback                   0x003eed08 0x34c000 + 666888
    2   com.apple.dvdplayback                   0x003f5b95 0x34c000 + 695189
    3   com.apple.dvdplayback                   0x003ef26c 0x34c000 + 668268
    4   libsystem_c.dylib                       0x954e9014 _pthread_body + 72
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    0   libsystem_kernel.dylib                  0x935778e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x954ea220 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x955700ad pthread_cond_wait$UNIX2003 + 71
    3   com.apple.AppleGVAFramework             0x03c66550 0x3c4b000 + 111952
    4   com.apple.AppleGVAFramework             0x03c6656f 0x3c4b000 + 111983
    5   libsystem_c.dylib                       0x954e5557 _pthread_start + 344
    6   libsystem_c.dylib                       0x954cfcee thread_start + 34
    Thread 11:
    0   libsystem_kernel.dylib                  0x935780ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x954e804c _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x954e7e19 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x954cfcca start_wqthread + 30
    Thread 12:: CVDisplayLink
    0   libsystem_kernel.dylib                  0x935778e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x954ea220 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x955700ad pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreVideo                     0x94de916d CVDisplayLink::runIOThread() + 903
    4   com.apple.CoreVideo                     0x94de8dce startIOThread(void*) + 160
    5   libsystem_c.dylib                       0x954e5557 _pthread_start + 344
    6   libsystem_c.dylib                       0x954cfcee thread_start + 34
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      eax: 0xac3fa47c  ebx: 0x002d359c  ecx: 0xbfff2138  edx: 0x00000004
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        0xd000 -   0x260ffb  com.apple.DVDPlayer (5.6 - 5500.38) <60000DFD-7A67-3801-905E-5BD6FB062CEF> /Applications/DVD Player.app/Contents/MacOS/DVD Player
      0x2f7000 -   0x329ff7  com.apple.MediaUI (1.1 - 22) <E00A705C-A40B-342D-9854-313CAA64964F> /System/Library/PrivateFrameworks/MediaUI.framework/Versions/A/MediaUI
      0x34c000 -   0x4e7ff3  com.apple.dvdplayback (5.6.0 - 5600.4.7) <5EF017D4-CC64-32F3-8B95-22CB68283080> /System/Library/Frameworks/DVDPlayback.framework/Versions/A/DVDPlayback
      0x6c9000 -   0x6ccfff  com.apple.DVDFramework (4.1.2 - 4.1.2) <11569734-EB62-3163-A17C-F7B77BDF8324> /System/Library/PrivateFrameworks/DVD.framework/DVD
      0x6e2000 -   0x6e3ffc  com.apple.driver.AppleIntelHD4000GraphicsGA (8.0.51 - 8.0.0) <76FB6477-67EE-3EFC-9543-B2548604E785> /System/Library/Extensions/AppleIntelHD4000GraphicsGA.plugin/Contents/MacOS/App leIntelHD4000GraphicsGA
    0x3b1c000 -  0x3b21fff  com.apple.audio.AppleHDAHALPlugIn (2.3.0 - 2.3.0f2) <D971DBC9-B1D6-3F20-A6EA-B165C32A4E69> /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugIn.bun dle/Contents/MacOS/AppleHDAHALPlugIn
    0x3c4b000 -  0x3d96fe3  com.apple.AppleGVAFramework (4.0.20 - 4.0.20) <5343913C-1820-3904-B302-3718F7C043C5> /System/Library/PrivateFrameworks/AppleGVA.framework/Versions/Current/AppleGVA
    0x3e0d000 -  0x3f99ff8  GLEngine (8.5) <23C1BECF-D0EF-339D-B312-EFACB26C5983> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine
    0x3fd0000 -  0x4121ff7  libGLProgrammability.dylib (8.5) <27E2DAE2-DECE-364C-A1C2-138735A3869E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
    0x414f000 -  0x45a4fff  com.apple.driver.AppleIntelHD4000GraphicsGLDriver (8.0.51 - 8.0.0) <D7D3CBB5-AABF-32C3-8135-875C175A5612> /System/Library/Extensions/AppleIntelHD4000GraphicsGLDriver.bundle/Contents/Mac OS/AppleIntelHD4000GraphicsGLDriver
    0x46ea000 -  0x46f6ffb  libGPUSupport.dylib (8.5) <DCEDB13E-6E2C-3D14-965E-70522403723B> /System/Library/PrivateFrameworks/GPUSupport.framework/Versions/A/Libraries/lib GPUSupport.dylib
    0x46fd000 -  0x4729ffa  GLRendererFloat (8.5) <1E69D3D7-1782-3FF8-AB52-3F23DC4F617B> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GL RendererFloat
    0x4732000 -  0x473aff2  libcldcpuengine.dylib (2.1.16) <61717F57-9AAC-31B4-8894-27A1BF7987B9> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengin e.dylib
    0x4741000 -  0x4743fff  libCoreFSCache.dylib (24.4) <A089ED2E-0156-3937-BE32-5BED76DF4066> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libCoreFSCache .dylib
    0x4755000 -  0x4756ffd  com.apple.ironwoodcore (1.0.25 - 1.0.25) <269200E5-59BC-3B4A-BCB3-4C70746762D4> /System/Library/PrivateFrameworks/SpeechObjects.framework/Versions/A/Frameworks /DictationServicesCore.framework/DictationServicesCore
    0x48a7000 -  0x49a1ff3  com.apple.AppleIntelHD4000GraphicsVADriver (8.0.51 - 8.0.0) <051421E2-D188-31BC-A682-5DD22ED039D7> /System/Library/Extensions/AppleIntelHD4000GraphicsVADriver.bundle/Contents/Mac OS/AppleIntelHD4000GraphicsVADriver
    0x4a34000 -  0x4a3cfff  AppleIntelIVBVA (8.0.51) <B38486D0-BCF4-34D6-B6C0-2D6473108441> /System/Library/Extensions/AppleIntelIVBVA.bundle/Contents/MacOS/AppleIntelIVBV A
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    0x70000000 - 0x7015dff7  com.apple.audio.units.Components (1.8 - 1.8) <C24D64A8-9804-3538-8610-B497C69CD89E> /System/Library/Components/CoreAudio.component/Contents/MacOS/CoreAudio
    0x8fe0c000 - 0x8fe3ee57  dyld (210.2.3) <23516BE4-29BE-350C-91C9-F36E7999F0F1> /usr/lib/dyld
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    0x94a76000 - 0x94a77fff  libquarantine.dylib (52) <D526310F-DC77-37EA-8F5F-83928EFA3262> /usr/lib/system/libquarantine.dylib
    0x94a78000 - 0x94cf2ff3  com.apple.RawCamera.bundle (3.14.2 - 644) <3A5383AC-F30A-3674-88F4-DF82ADE8D73E> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
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    0x94de7000 - 0x94e0cff7  com.apple.CoreVideo (1.8 - 99.0) <7A90C337-4493-3393-9C56-75EB52112D75> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x94e0d000 - 0x94e48fe7  libGLImage.dylib (8.5) <E5F2D8DE-3053-361A-982B-9BB2AE73E324> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
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    0x94e8a000 - 0x94e8afff  com.apple.ApplicationServices (45 - 45) <677C4ACC-9D12-366F-8A87-B898AC806DD9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x94e8b000 - 0x94edaff6  libTIFF.dylib (843) <AA81BA16-8026-35DA-8193-2C8715ACD435> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
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    0x94ee3000 - 0x94ee3fff  com.apple.Accelerate (1.8 - Accelerate 1.8) <4EC0548E-3A3F-310D-A366-47B51D5B6398> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x94ee4000 - 0x9506dff7  com.apple.vImage (6.0 - 6.0) <1D1F67FE-4F75-3689-BEF6-4A46C8039E70> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x9506e000 - 0x9518bff3  com.apple.MediaControlSender (1.4.1 - 141.23) <D2B3E1AC-AB2B-3811-B1EC-E794ECA81C81> /System/Library/PrivateFrameworks/MediaControlSender.framework/Versions/A/Media ControlSender
    0x9518c000 - 0x95193fff  liblaunch.dylib (442.21) <349330F8-1BBF-3B78-AFB2-4F32413CE971> /usr/lib/system/liblaunch.dylib
    0x95194000 - 0x95198fff  com.apple.IOSurface (86.0.2 - 86.0.2) <BDF93CE4-9F14-3747-9CD5-FFE71D488BDA> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
    0x95199000 - 0x95199ffd  com.apple.audio.units.AudioUnit (1.8 - 1.8) <B688A998-93B5-3D9B-BAE4-E49947AA82B4> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x9519a000 - 0x9519bfff  liblangid.dylib (116) <E13CC8C5-5034-320A-A210-41A2BDE4F846> /usr/lib/liblangid.dylib
    0x9519c000 - 0x95236fff  com.apple.CoreSymbolication (3.0 - 87) <6A27BBE5-6EF0-3D5D-A485-2145826B9796> /System/Library/PrivateFrameworks/CoreSymbolication.framework/Versions/A/CoreSy mbolication
    0x95237000 - 0x95238ffd  com.apple.TrustEvaluationAgent (2.0 - 23) <E42347C0-2D3C-36A4-9200-757FFA61B388> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
    0x95239000 - 0x9530ffff  com.apple.DiscRecording (7.0 - 7000.2.4) <C14E99B9-DEFA-3812-89E5-464653B729F4> /System/Library/Frameworks/DiscRecording.framework/Versions/A/DiscRecording
    0x95310000 - 0x95351ff7  com.apple.framework.CoreWiFi (1.0 - 100.10) <944B3FAE-F901-3276-A676-9D52295DA817> /System/Library/Frameworks/CoreWiFi.framework/Versions/A/CoreWiFi
    0x95356000 - 0x954ceff5  com.apple.QuartzCore (1.8 - 304.0) <0B0EC55A-9084-3E28-9A84-1813CE3FAA9B> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x954cf000 - 0x9558cffb  libsystem_c.dylib (825.24) <7D90CAC5-EC98-35F8-A52E-81B54F0C7DCC> /usr/lib/system/libsystem_c.dylib
    0x95c95000 - 0x95c9cff3  com.apple.NetFS (5.0 - 4.0) <1F7041F2-4E97-368C-8F5D-24153D81BBDB> /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
    0x95c9d000 - 0x95ca5fff  libcopyfile.dylib (89) <4963541B-0254-371B-B29A-B6806888949B> /usr/lib/system/libcopyfile.dylib
    0x95ca6000 - 0x95d50ff7  com.apple.LaunchServices (539 - 539) <4C026504-5420-35D7-912E-A584C6F9FFC6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
    0x95e62000 - 0x95e86fff  com.apple.PerformanceAnalysis (1.16 - 16) <18DE0F9F-1264-394D-AC56-6B2A1771DFBE> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/Perf ormanceAnalysis
    0x95e87000 - 0x95eceff3  com.apple.CoreMedia (1.0 - 926.37) <9F458B7C-9F81-3CCF-939D-2E58FE93B86A> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia
    0x95ecf000 - 0x95ed3ffe  libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
    0x95ed4000 - 0x961f1fff  com.apple.Foundation (6.8 - 945) <B6F00754-C3F7-3E33-B708-CCEA2AA3E969> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x961fa000 - 0x965dcff7  com.apple.HIToolbox (2.0 - 624) <04C20B6A-FE3D-396E-BCAF-AC4DBAB3747E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x965e2000 - 0x96690ff3  com.apple.CoreText (260.0 - 275.14) <3CC31B7F-5560-364A-ADFC-31861C3C2328> /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
    0x96691000 - 0x96996fff  com.apple.CoreServices.CarbonCore (1037 - 1037) <92494ADA-2ED1-3141-81B9-23F2C27E779C> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x96999000 - 0x969f0ff7  com.apple.ScalableUserInterface (1.0 - 1) <2B5E454B-BC49-3E85-B54D-1950397C448C> /System/Library/Frameworks/QuartzCore.framework/Versions/A/Frameworks/ScalableU serInterface.framework/Versions/A/ScalableUserInterface
    0x969f1000 - 0x969f2fff  libDiagnosticMessagesClient.dylib (7) <B2BC685E-C129-3F6B-9222-AF3CF4F186AC> /usr/lib/libDiagnosticMessagesClient.dylib
    0x969f3000 - 0x969f3fff  com.apple.CoreServices (57 - 57) <956C6C6D-A5DD-314F-9C57-4A61D41F30CE> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x969f4000 - 0x96af2ff7  libFontParser.dylib (84.5) <B3006327-7B2D-3966-A56A-BD85F1D71641> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontParser.dylib
    0x96af3000 - 0x96afdfff  com.apple.speech.recognition.framework (4.1.5 - 4.1.5) <B855E8B4-2EE3-3BFF-8547-98A0F084F9AF> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x96d56000 - 0x96d56fff  libkeymgr.dylib (25) <D5E93F7F-9315-3AD6-92C7-941F7B54C490> /usr/lib/system/libkeymgr.dylib
    0x96d57000 - 0x97153fe3  com.apple.VideoToolbox (1.0 - 926.37) <268DD75A-153C-39A0-98B1-439374DA1144> /System/Library/Frameworks/VideoToolbox.framework/Versions/A/VideoToolbox
    0x97154000 - 0x97169fff  com.apple.ImageCapture (8.0 - 8.0) <B8BD421F-D5A9-3FB4-8E89-AD5CFC0D4030> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x9716a000 - 0x971b8ffb  libFontRegistry.dylib (100) <3B8350C2-4D8F-38C4-A22E-2F855D7E83D1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
    0x971b9000 - 0x97209ff7  com.apple.CoreMediaIO (301.0 - 4147) <F13FA9D4-BD1D-3297-BDD5-5858B231D738> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO
    0x97239000 - 0x97246ff7  com.apple.AppleFSCompression (49 - 1.0) <166AA1F8-E50A-3533-A3B5-8737C5118CC3> /System/Library/PrivateFrameworks/AppleFSCompression.framework/Versions/A/Apple FSCompression
    0x97247000 - 0x97362ff3  com.apple.desktopservices (1.7.0 - 1.7.0) <62495AB3-8FD5-39D0-A881-07BA77139EAA> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x97363000 - 0x973c9fff  com.apple.print.framework.PrintCore (8.0 - 387) <84DFC4F0-3186-3C59-9EBD-9EF2C3561A43> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x973ca000 - 0x974c2ff2  libsqlite3.dylib (138) <AA00F27E-B72D-31DE-8EE4-985227CC9912> /usr/lib/libsqlite3.dylib
    0x974c3000 - 0x9787bffa  libLAPACK.dylib (1073.3) <0F813868-D84F-365D-8A7B-67FDA169F19C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x98138000 - 0x98165ffb  com.apple.CoreServicesInternal (153 - 153) <DB105788-CCF5-3678-88C5-65A7267DC581> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/Cor eServicesInternal
    0x98166000 - 0x98168ffb  libRadiance.dylib (843) <6C2B92DB-A537-3618-9E68-F006DF427D2F> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.d ylib
    0x98201000 - 0x98243ff7  libauto.dylib (185.1) <B2B5B639-6778-352A-828D-FD8B64A3E8B3> /usr/lib/libauto.dylib
    0x98253000 - 0x98253fff  com.apple.vecLib (3.8 - vecLib 3.8) <83160DD1-5614-3E34-80EB-97041016EF1F> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
    0x98254000 - 0x9825cfff  com.apple.CommerceCore (1.0 - 26) <AF0D1990-8CBF-3AB4-99DF-8B7AE14FB0D5> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
    0x9825d000 - 0x985efff3  com.apple.MediaToolbox (1.0 - 926.37) <6B111039-22B1-3ED0-9E1B-E4810B6BC23E> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
    0x985f0000 - 0x985fefff  libxar.1.dylib (105) <343E4A3B-1D04-34A3-94C2-8C7C9A8F736B> /usr/lib/libxar.1.dylib
    0x985ff000 - 0x98607fff  com.apple.DiskArbitration (2.5 - 2.5) <E49427B0-5317-3DFD-B12E-117402BB19CB> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x98608000 - 0x986a0ff7  com.apple.CoreServices.OSServices (557 - 557) <219C11A8-8446-336E-B518-F52D1571420F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x986a1000 - 0x987b9ff7  com.apple.coreavchd (5.6.0 - 5600.4.16) <F024C78B-4FAA-38F1-A182-AD0A0A596CBE> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
    0x987ba000 - 0x987e4ff9  com.apple.framework.Apple80211 (8.0 - 800.15) <DC1EC5B5-7021-3CFC-8C32-FD515F1F9C58> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
    0x987e5000 - 0x9887cfff  com.apple.ink.framework (1.4 - 110) <C01F2572-E7E4-3A6C-B4F2-2F97B4AD43D5> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x9887d000 - 0x988c6ff3  com.apple.framework.CoreWLAN (3.0 - 300.9) <0C5A2604-2185-3D71-950C-D5E93239419A> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
    0x988c7000 - 0x988caff7  libcompiler_rt.dylib (30) <CE5DBDB4-0124-3E2B-9105-989DF98DD108> /usr/lib/system/libcompiler_rt.dylib
    0x988cb000 - 0x988dbff2  com.apple.LangAnalysis (1.7.0 - 1.7.0) <875363E7-6D02-3229-A9DD-E5A5568A7D61> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x988dc000 - 0x9892affb  com.apple.SystemConfiguration (1.12 - 1.12) <F3C87D17-D5F3-39D3-B6F1-1DF3DBECCBDE> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x98a98000 - 0x98ba5ffb  com.apple.ImageIO.framework (3.2.0 - 843) <4BFEFB05-3EE3-36A7-891D-CE03D1DF8125> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x98ba6000 - 0x98bddffa  com.apple.LDAPFramework (2.4.28 - 194.5) <AA8CC981-78EF-38F0-9959-83DEF9E418DC> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
    0x98bde000 - 0x9926afeb  com.apple.CoreAUC (6.16.00 - 6.16.00) <654A0AB8-F24F-3489-8F70-F0A22414FE08> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
    0x992c3000 - 0x992c9fff  com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x992ca000 - 0x99327fff  com.apple.audio.CoreAudio (4.1.0 - 4.1.0) <9549B81F-4425-34EE-802B-F462068DC0C5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x99328000 - 0x99528ffb  com.apple.CoreData (106 - 407.5) <B4386286-5C67-3134-A5BD-852447DA696E> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x9a262000 - 0x9a28bff7  libRIP.A.dylib (322) <48626D20-EFD2-3F8C-B458-30514DDD7984> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x9a28c000 - 0x9a2a3ff4  com.apple.CoreMediaAuthoring (2.1 - 914) <37C0A2C7-73B3-39BC-8DE1-4A6B75F115FC> /System/Library/PrivateFrameworks/CoreMediaAuthoring.framework/Versions/A/CoreM ediaAuthoring
    0x9a2a4000 - 0x9a2a7ff3  com.apple.AppleSystemInfo (2.0 - 2) <4639D755-8A68-31C9-95C4-7E7F70C233FA> /System/Library/PrivateFrameworks/AppleSystemInfo.framework/Versions/A/AppleSys temInfo
    0x9a2a8000 - 0x9a391ff7  libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib
    0x9a392000 - 0x9a392fff  com.apple.Cocoa (6.7 - 19) <354094F0-F36B-36F9-BF5F-FD60590FBEB9> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x9a393000 - 0x9a49eff7  libJP2.dylib (843) <D8FE1E1C-D4DC-3465-95C4-AEADD6C2611C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x9a49f000 - 0x9a4afff7  libsasl2.2.dylib (166) <D9080BA2-A365-351E-9FF2-7E0D4E8B1339> /usr/lib/libsasl2.2.dylib
    0x9a4b0000 - 0x9a4b0fff  com.apple.Carbon (154 - 155) <604ADD9D-5835-3294-842E-3A4AEBCCB548> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x9a4bc000 - 0x9a524fe7  libvDSP.dylib (380.6) <55780308-4DCA-3B10-9703-EAFC3E13A3FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x9a5b2000 - 0x9a5b2fff  com.apple.Accelerate.vecLib (3.8 - vecLib 3.8) <908B8D40-3FB5-3047-B482-3DF95025ECFC> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x9a5b3000 - 0x9a5b7ffc  libGIF.dylib (843) <355B672B-D07D-36FE-B6B9-142406ACFBA2> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x9a5b8000 - 0x9a63dff7  com.apple.SearchKit (1.4.0 - 1.4.0) <454E950F-291C-3E95-8F35-05CA0AD6B327> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    External Modification Summary:
      Calls made by other processes targeting this process:
        task_for_pid: 2
        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
        task_for_pid: 0
        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
        task_for_pid: 211
        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
    ReadOnly portion of Libraries: Total=160.6M resident=90.8M(57%) swapped_out_or_unallocated=69.8M(43%)
    Writable regions: Total=134.1M written=15.1M(11%) resident=37.1M(28%) swapped_out=0K(0%) unallocated=97.0M(72%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    CG backing stores                  6620K
    CG image                            272K
    CG raster data                     5936K
    CG shared images                   1184K
    CoreAnimation                       260K
    CoreServices                       1056K
    IOKit                              8648K
    MALLOC                             82.1M
    MALLOC guard page                    48K
    Memory tag=240                        4K
    Memory tag=242                       12K
    Memory tag=35                      5980K
    OpenCL                               20K
    OpenGL GLSL                         896K
    Stack                              70.4M
    VM_ALLOCATE                        19.7M
    __DATA                             7876K
    __DATA/__OBJC                       132K
    __IMAGE                             528K
    __IMPORT                              4K
    __LINKEDIT                         33.5M
    __OBJC                             1788K
    __OBJC/__DATA                        32K
    __PAGEZERO                            4K
    __TEXT                            127.1M
    __UNICODE                           544K
    mapped file                        95.2M
    shared memory                      1396K
    ===========                      =======
    TOTAL                             470.2M
    Model: MacBookPro9,2, BootROM MBP91.00D3.B06, 2 processors, Intel Core i5, 2.5 GHz, 4 GB, SMC 2.2f38
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384A54463235363634485A2D3147364D3120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xF5), Broadcom BCM43xx 1.0 (5.106.98.81.20)
    Bluetooth: Version 4.0.9f8 10405, 2 service, 11 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: TOSHIBA MK5065GSXF, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8, 7.6 GB
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1a100000 / 2
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0x1a110000 / 3
    USB Device: hub_device, 0x8087  (Intel Corporation), 0x0024, 0x1d100000 / 2
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0x1d180000 / 3
    USB Device: BRCM20702 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x1d181000 / 6
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821d, 0x1d181300 / 7
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0x1d183000 / 5
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x1d182000 / 4

    In addition to RRFS's advice, please post in the correct forum. This forum is for iMac's, you mentioned you have a MacBook Pro. They're similar but still pretty different hardware.

  • I have a 5 month old Magic Mouse and I want to replace the batteries for the first time but the battery door will not release any suggestions?

    The battery compartment door on my Magic Mouse appears to be jammed shut and will not open, the device is only 5 months old and this is the first time I have needed to open it to change the batteries. Are there any suggestions?

    It could be you are approaching it incorrectly.   It can be a tricky little gadget that actually works with minimal pressure.
    Try turning over the mouse so the compartment panel faces you, optical sensor topmost.  Then holding the mouse at each side but not on the panel itself, flick the small, black rectangular panel downwards.   The top of the panel should spring out, though it may require you to manipulate it fully away from the mouse.
    Once you have replaced the batteries, starting at the bottom reverse the procedure then clip into place.   Remember to move the small switch next to the optical sensor upwards which should turn on the green light.   Then click twice to connect.

  • One month old macbook pro got hang(freeze) once, and kernel panic once: should i need to take some actions or its ok??

    my macbook pro 13.3 (OS XLion 10.7.4) is one month old, few days ago  it got freezed(hanged) at that time only 2 apps were running google chrome and xcode, i pressed power button (hold it for few seconds) to restrat.
    Today when i opened the lid(as my mac was on sleep for last one hour- no apps except finder was running) i saw an error like this "mac encountered an error hold your power button for few seconds to restart......blah blah..something in other languages too", i think some where it used the word "kernel panic". 
    After restart mac said "your computer restarted because of a reason", below i have copy pasted the reason.
    Please suggest me its(this behavior is) okie or should i take it to apple center?, also to note i have never played any game on my mac. Can any body suggest me why this kernel panic happened by seeing the reason below.
    Now i am afraid to leave my mac at sleep with unsaved data and that was the exact reason i shifted from windows to mac.
    Interval Since Last Panic Report:  1184595 sec
    Panics Since Last Report:          1
    Anonymous UUID:                    C5B363C1-4906-4416-995D-9E6844AB2293
    Mon Jul 23 02:10:19 2012
    panic(cpu 0 caller 0xffffff80002ff238): "vnode_rele_ext: vp 0xffffff800cb4d8b8 usecount -ve : -1.  v_tag = 0, v_type = 1, v_flag = 84800."@/SourceCache/xnu/xnu-1699.26.8/bsd/vfs/vfs_subr.c:1711
    Backtrace (CPU 0), Frame : Return Address
    0xffffff807f7cb6d0 : 0xffffff8000220792
    0xffffff807f7cb750 : 0xffffff80002ff238
    0xffffff807f7cb790 : 0xffffff7f80eab317
    0xffffff807f7cb7b0 : 0xffffff7f80eac071
    0xffffff807f7cba00 : 0xffffff7f80eacf22
    0xffffff807f7cba40 : 0xffffff800052ca84
    0xffffff807f7cbaa0 : 0xffffff80002fb9dc
    0xffffff807f7cbaf0 : 0xffffff8000313e06
    0xffffff807f7cbb90 : 0xffffff800030c990
    0xffffff807f7cbc50 : 0xffffff800030cf0e
    0xffffff807f7cbf50 : 0xffffff80005cd61b
    0xffffff807f7cbfb0 : 0xffffff80002daa13
          Kernel Extensions in backtrace:
             com.sophos.kext.sav(8.0.4)[898EB02E-4A1D-1F59-6625-C0466041D6C4]@0xffffff7f80ea a000->0xffffff7f80eaefff
    BSD process name corresponding to current thread: mds
    Mac OS version:
    11E53
    Kernel version:
    Darwin Kernel Version 11.4.0: Mon Apr  9 19:32:15 PDT 2012; root:xnu-1699.26.8~1/RELEASE_X86_64
    Kernel UUID: A8ED611D-FB0F-3729-8392-E7A32C5E7D74
    System model name: MacBookPro8,1 (Mac-94245B3640C91C81)
    System uptime in nanoseconds: 31794466080938
    last loaded kext at 31452797715630: com.apple.filesystems.msdosfs          1.7.1 (addr 0xffffff7f808c9000, size 57344)
    last unloaded kext at 31714808214502: com.apple.driver.AppleUSBCDC          4.1.17 (addr 0xffffff7f80833000, size 12288)
    loaded kexts:
    com.parallels.filesystems.prlufs          2010.12.28
    com.sophos.kext.sav          8.0.4
    com.parallels.kext.prl_vnic          7.0 15098.770637
    com.parallels.kext.prl_netbridge          7.0 15098.770637
    com.parallels.kext.prl_hid_hook          7.0 15098.770637
    com.parallels.kext.prl_hypervisor          7.0 15098.770637
    com.parallels.kext.prl_usb_connect          7.0 15098.770637
    com.apple.filesystems.msdosfs          1.7.1
    com.apple.filesystems.smbfs          1.7.2
    com.apple.driver.AppleIntelProfile          85.2
    com.apple.driver.AppleHWSensor          1.9.5d0
    com.apple.filesystems.ntfs          3.10.1
    com.apple.driver.AudioAUUC          1.59
    com.apple.driver.AGPM          100.12.42
    com.apple.driver.AppleMikeyHIDDriver          122
    com.apple.driver.AppleHDA          2.2.0f3
    com.apple.driver.AppleMikeyDriver          2.2.0f3
    com.apple.driver.AppleUpstreamUserClient          3.5.9
    com.apple.driver.AppleMCCSControl          1.0.26
    com.apple.driver.AppleIntelHD3000Graphics          7.1.8
    com.apple.driver.SMCMotionSensor          3.0.2d6
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager          4.0.5f11
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleSMCLMU          2.0.1d2
    com.apple.driver.AudioIPCDriver          1.2.2
    com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d0
    com.apple.driver.AppleLPC          1.5.8
    com.apple.driver.AppleBacklight          170.1.9
    com.apple.filesystems.autofs          3.0
    com.apple.driver.AppleSMCPDRC          5.0.0d0
    com.apple.driver.AppleUSBTCButtons          225.2
    com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.5f11
    com.apple.driver.AppleUSBTCKeyboard          225.2
    com.apple.driver.AppleIRController          312
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          33
    com.apple.iokit.SCSITaskUserClient          3.2.0
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCISerialATAPI          2.0.3
    com.apple.iokit.IOAHCIBlockStorage          2.0.3
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleFWOHCI          4.8.9
    com.apple.driver.AppleSDXC          1.2.0
    com.apple.driver.AppleUSBHub          4.5.0
    com.apple.iokit.AppleBCM5701Ethernet          3.1.2b2
    com.apple.driver.AppleEFINVRAM          1.5.0
    com.apple.driver.AppleAHCIPort          2.3.0
    com.apple.driver.AirPort.Brcm4331          530.4.20
    com.apple.driver.AppleACPIButtons          1.5
    com.apple.driver.AppleUSBEHCI          4.5.8
    com.apple.driver.AppleRTC          1.5
    com.apple.driver.AppleHPET          1.6
    com.apple.driver.AppleSMBIOS          1.8
    com.apple.driver.AppleACPIEC          1.5
    com.apple.driver.AppleAPIC          1.5
    com.apple.driver.AppleIntelCPUPowerManagementClient          193.0.0
    com.apple.nke.applicationfirewall          3.2.30
    com.apple.security.quarantine          1.3
    com.apple.driver.AppleIntelCPUPowerManagement          193.0.0
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.0
    com.apple.iokit.IOUSBMassStorageClass          3.0.1
    com.apple.driver.AppleProfileTimestampAction          85.2
    com.apple.driver.AppleProfileThreadInfoAction          85.2
    com.apple.driver.AppleProfileRegisterStateAction          85.2
    com.apple.driver.AppleProfileReadCounterAction          85.2
    com.apple.driver.AppleProfileKEventAction          85.2
    com.apple.driver.AppleProfileCallstackAction          85.2
    com.apple.iokit.AppleProfileFamily          85.2
    com.apple.driver.DspFuncLib          2.2.0f3
    com.apple.driver.AppleSMBusController          1.0.10d0
    com.apple.iokit.IOSurface          80.0.2
    com.apple.iokit.IOSerialFamily          10.0.5
    com.apple.iokit.IOFireWireIP          2.2.4
    com.apple.iokit.IOAudioFamily          1.8.6fc17
    com.apple.kext.OSvKernDSPLib          1.3
    com.apple.driver.AppleHDAController          2.2.0f3
    com.apple.iokit.IOHDAFamily          2.2.0f3
    com.apple.driver.ApplePolicyControl          3.0.16
    com.apple.driver.AppleSMC          3.1.3d8
    com.apple.driver.IOPlatformPluginLegacy          5.0.0d0
    com.apple.driver.AppleSMBusPCI          1.0.10d0
    com.apple.driver.AppleGraphicsControl          3.0.16
    com.apple.driver.AppleBacklightExpert          1.0.3
    com.apple.iokit.IONDRVSupport          2.3.2
    com.apple.kext.triggers          1.0
    com.apple.driver.AppleIntelSNBGraphicsFB          7.1.8
    com.apple.iokit.IOGraphicsFamily          2.3.2
    com.apple.driver.IOPlatformPluginFamily          5.1.0d17
    com.apple.driver.AppleUSBBluetoothHCIController          4.0.5f11
    com.apple.iokit.IOBluetoothFamily          4.0.5f11
    com.apple.driver.AppleThunderboltDPInAdapter          1.8.2
    com.apple.driver.AppleThunderboltDPAdapterFamily          1.8.2
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.2.4
    com.apple.driver.AppleUSBMultitouch          227.1
    com.apple.iokit.IOUSBHIDDriver          4.4.5
    com.apple.driver.AppleUSBMergeNub          4.5.3
    com.apple.driver.AppleUSBComposite          4.5.8
    com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.0
    com.apple.iokit.IOBDStorageFamily          1.6
    com.apple.iokit.IODVDStorageFamily          1.7
    com.apple.iokit.IOCDStorageFamily          1.7
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.0
    com.apple.driver.AppleThunderboltNHI          1.5.5
    com.apple.iokit.IOThunderboltFamily          2.0.0
    com.apple.iokit.IOFireWireFamily          4.4.5
    com.apple.iokit.IOEthernetAVBController          1.0.1b1
    com.apple.iokit.IOUSBUserClient          4.5.8
    com.apple.iokit.IOAHCIFamily          2.0.8
    com.apple.iokit.IO80211Family          420.3
    com.apple.iokit.IONetworkingFamily          2.1
    com.apple.driver.AppleEFIRuntime          1.5.0
    com.apple.iokit.IOHIDFamily          1.7.1
    com.apple.iokit.IOUSBFamily          4.5.8
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          177.5
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.DiskImages          331.6
    com.apple.iokit.IOStorageFamily          1.7.1
    com.apple.driver.AppleKeyStore          28.18
    com.apple.driver.AppleACPIPlatform          1.5
    com.apple.iokit.IOPCIFamily          2.6.8
    com.apple.iokit.IOACPIFamily          1.4
    Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.68f98
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.4.20)
    Bluetooth: Version 4.0.5f11, 2 service, 11 devices, 1 incoming serial ports
    Network Service: Ethernet, Ethernet, en0
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: APPLE HDD HTS547550A9E384, 500.11 GB
    Serial ATA Device: HL-DT-ST DVDRW  GS31N
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4

    I have had a 15" Late 2011 model MBP since December and have never had a kernel panic.
    If I do I would take it in for a check up.

  • I have a six months old iPhone 5s, it discharges the battery in 1/2 day without extensive use, 5 trips to the Genius Bar to no avail... Frustrated.. Ready to get rid of the phone, very disappointed in apple support!!

    I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
    I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...

    Thought it had worked but soon found out it had not.
    after further days of trying finally, solved it for me Yesterday.
    turned off notifications when locked, and bingo, wow.
    i have not turned off iCloud but location services are also off.
    best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
    something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
    to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
    the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
    when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
    anyway anyone out there please try my final solution and let me know if it works for you?

  • I need to upgrade my Mac, is there anyway I can swap my 4 month old Macbook Pro for a iMac or something with a bit more kick? (for video editing)

    I would ideally like to upgrade to a new model iMac, as they and my Macbook Pro 15inch, only 4 months old go for about the same price.
    Is there any way I can do this through Apple or would I have to go about it in another way. I would like to minimise spending and ideally would not like to buy a completely new computer. What I'm asking, really, is if I can trade the two?

    No you cannot trade in. Sell you MBP on eBay for the best value. The best 'bang for your buck' currently offered directly from Apple is their certified refurbished machines:
    http://store.apple.com/us/browse/home/specialdeals/mac

  • How do I set Mail to only download one-month old emails?

    Hello there
    I have been a Mac user since 2008 but I have never actually used the default Mail client. I always used third-party applications but since most applications on Yosemite perform really well, I decided to give Mail a shot. The only problem I am facing right now is finding a setting to have Mail only download one-month old emails rather than the whole inbox? I have three accounts (Two on GMAIL and one on Hotmail) and of course they contain thousands and thousands of emails and it will take a very, very long time to download all of them since my internet is pretty slow (2MB), so I was wondering if that option is available? It'd be fantastic. It's available on Android and iOS AFAIK so I assumed maybe it's an option on Mac too?
    Thank you for your time.
    Regards,
    Tarek Elsakka

    If you have gmail (Google Mail), one idea is to "label" all the mail you want to in the gmail web interface and then just download mail with a certain label. Take a look at the article at http://gmailblog.blogspot.com/2013/12/download-copy-of-your-gmail-and-google.htm l
    Does that help?

  • The second Earphone jack will not work. My DV6000 is only one month old.

    The second Earphone jack will not work, but I get static when I plug my earphones into it. The other jack works ok. I need help in fixing it. My DV6000 is only one month old.
    This question was solved.
    View Solution.

    HI,
    Robert96 wrote:
    The second Earphone jack will not work, but I get static when I plug my earphones into it. The other jack works ok. I need help in fixing it. My DV6000 is only one month old.
    One of the jacks is for audio in and the other is for audio out. Some select versions have an S/PD/F jack. Chances are the reason you are getting static is that if you plug an earphone into a microphone jack it will attempt to behave as a microphone. It will not operate properly.
    So..a recap. There is only one earphone jack
    Best regards,
    erico
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

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