G62 A40EP - Black Screen in Win Logon

Hi,
I have a PC notebook HP G62-a40EP, with win 7 64 bits, when i turn on the laptop, the HP logo apears and when loging in Windows the sceen goes black, it has 2 GPUs, an Intel HD and an AMD HD 5470.
I re-installed windows and the drivers from support page for this notebook, and problem still there, i´m thinking of updating the bios, since i have read somewhere that can resolve the problem.
My Bios Version is F.0B, and in the supprt page there are severall Bios Versions, my question:
May i flash the version  F.48 in my notebook?
Thanks in advance
Paulo

Hi @PauloLGonc , 
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP G62-a40EP Notebook and needing to know about Flashing the BIOS.  There is a difference from flashing the BIOS and updating the BIOS. An update is necessary flashing sort of makes or forces the computer to apply the changes.
 I recommend restore the BIOS to factory defaults. 
Can you connect the Notebook up to a monitor and see the screen?
This document shows you how if you need it.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Similar Messages

  • Black screen in Win 7 with intel HD driver display on MBP

    I'm getting black screen in Win 7. This is very weird - the only help is uninstall intel HD graphics driver (everything is fine under standard VGA windows supplied driver- MBP i7 13.3') or use external display through HDMI. Any suggestion how to fix this?

    Hi,
    i have the same issue.
    You need to restore Win7 before this installation
    and install 260.99 version of the driver.
    It seems to be the more recent one that works with Apple hardware at this time.

  • R9 270x Gaming 2G with B84-G43 Gaming Black Screen running win 8.1

    Hi,
    My system was win 7, upgrade to win 8.1 clean install with AMD Catalyst™ 14.4 for a day then problem occur the same way which many are having "Black Screen" even restart in normal mode but not to Safe Mode.
    so i decide to downgrade the system to win 7 clean install, with no display driver install/update "Microsoft Standard VGA Graphic Adapter" in high resolution the system work fine but not with MSI Graphics Driver 13.101, "Black Screen' occur during driver installation detecting VGA card.
    which i believe got to be some bios malfunction during the upgrading OS & Driver. by following here i attach the link below as technical details for assistance in advance for this troubleshooting.
    here is the picture for the S/N
    dropbox.com/s/nglgvrh05thyppf/20140828_091530.jpg?dl=0
    and
    here is the current vbios version
    dropbox.com/s/arrzzrbf46icpoz/Pitcairn.rom?dl=0
    *(Sorry, you are not allowed to post external links.)
    Thanks.

    even i tried it on downgrade and upgrade motherboard bios for both OS by getting a clean/clear default setting.
    by using these method, clean OS installation with each of these driver "AMD Catalyst™ 14.4, MSI Graphics Driver 13.101, and the older link by previous post" and on-board vga as main display output;
    OS win7 as a result the MSI Graphics driver both version successfully install, process for reboot after the installation of the driver and log into desktop "Black Screen" meanwhile the AMD Catalyst™ 14.4 "Black Screen" during the installation of detecting VGA card.
    on the other side of;
    OS win8.1 as a result three of these three driver "Screen Freeze" during the installation driver process of detecting VGA card even mouse pointer can't move. picture as link below capture using smartphone;
    dropbox.com/s/529wgfjya3rwsik/20140829_155756.jpg?dl=0

  • G62-A30ST BLACK SCREEN

    When i open my computer it stuck after windows logo as black screen. I try to format my laptop 2 times and still the same after I install my ati 5470 driver which is downloaded on hp's driver page. Can anyone help me on this problem because i dont know what to do anymore?

    Hi  ,
    Thank you for visiting the HP Support Forums and Welcome. It is a great site for information and questions. I have looked into your issue about your HP G62-a30ST Notebook and having a black screen on startup. I would uninstall the driver and restart the Notebook. Then run the HP Support Assistant.
    Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase or that need updating. Hope this helps. Thanks.

  • Hp G62-a70SV Black Screen, Caps lock not blinking

    Hello,
    My hp G62-a70SV gives me a black screen when I push the power button.
    Caps lock isn't blinking at all, wifi led is on.
    Nothing is ever displayed on screen. I hear eventually the windows starting, but nothing more.
    I connect external monitor, but there is no signal.
    Is it problem of the display adapter on the system board?

    Hi,
    It's always worth trying a Hard Reset as follows.
    Shut down the notebook, unplug the AC Adapter and then remove the battery.  Hold  down the Power button for 30 seconds.  Re-insert the battery, plug in the AC Adapter and see if the notebook will start.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • MSI R9 270X - Black Screen after Win7 logo

    Hello there.
    About a week ago I upgraded my PC, buying several components and putting it to work. Here's the specs.
    Main Board: M5A97 EVO R2.0
    Bios Version: Latest
    Video Card: MSI Radeon R9 270X TwinFrozr OC Edition 2Gb
    PSU: Don't know
    12v rail Rating of listed PSU:
    CPU: AMD FX 8350 4.0Ggz BE SkAM3+
    Memory: 8Gb Crucial Ballistix DDR3-1600Mhz
    SSD/ HDD: Western Digital WD10EZRX-00A8LB0 1TB
    CPU COOLER: The one that came with the CPU
    Raid Card: Onboard
    Sound Card: Onboard
    OC: (Yes / No) Don't know
    Operating System: Win 7 SP 1 64
    So, it worked just fine for about 3 days. Last Saturday night I tried to open Google Chrome after some gaming and the the system froze. I got a screen with vertical black and white stripes. I had to reboot the system and it gave me a black screen, crashing again, after the Win Logo at start up. At this time I was running either 14.7 or 14.9 ATI drivers.
    I could only start the PC on Safe Mode. Removing the drivers and getting Windows general VGA card settings would allow me to use Windows in normal mode though. Once I installed the Graphic Card's drivers it crashed on reboot, always with the black screen after Win logo. I installed several ATI drivers, namelly 14.9, 14.11 beta, 13.12... and nothing worked.
    I flashed the Mother Board BIOS to the latest version, formatted the HDD doing a fresh install of Win 7, installed Catalyst first and then the drivers, the drivers without catalyst, etc. and nothing worked, always getting a black sreen on reboot once the Graphic Card's drivers were installed. I even swapped the Graphic Card to a different slot to no avail.
    Right now I'm using my old Radeon HD 5670 with the latest drivers and everything works just fine. It even works fine if I keep both Graphic Cards installed with the monitor plugged to the older card. I find this odd since to do so, Windows loads both cards drivers with no errors. But once I switch to the new card everything goes black.
    Can someone help me out? I've tried to contact my vendor's technical support through mail but they're not answering. I fear that I'll have to report it as DOA and swap it out, which will take quite some time taking into consideration the way things tend to work around here.
    EDIT - I don't have a 2nd system to test it on.

    Nope. Not driver issue at all. I tested at least 3 different drivers, all with the same result. Besides, I used both Driver Fusion and Driver Cleaner and CClean to remove any non-deleted registry entries. Always got the same problem. Went as far as formating the drive and doing a clean Win install. The problem persisted.
    Tried installing drivers without Catalyst to no avail. Tried installing Cataltst first and then the drivers. Nothing. It always crashed omce the drivers were installed.

  • Black screen after clean Win 8.1 install

    I did a clean install from 10.9 Bootcamp utility and Win 8.1 Home full ISO.
    Installation is successful but after first reboot I got display drivers issue (black screen and system running on).
    I tried both ways and got the same issue:
    -     with Bootcamp drivers
    -     without Bootcamp drivers install
    Thanks to help me to do not let me switch....
    Matt

    Hi
    Only an Toshiba Blu-ray Player update from Win 8 to Win 8.1 can be downloaded.
    The full version is not available for download.
    This means that if you want to use the Toshiba Blu-ray Player, you have to go back to notebooks factory settings (including the Win 8 system). Then you should perform an update to Win 8.1. After that you could download the Toshiba Blu-ray Player- update (Win 8.1) package from Toshiba EU driver page.
    If you dont want to perform this procedure, you could try an freeware software like VLC player.

  • X230 Win 8.1 Pro Fingerprint single swipe power on and login black screen

    When i try to log on using the single swipe power on and login feature sometimes the screen will go to the login screen, the finger print scanner will flash, and then i get a black screen. I can see the mouse cursor, but nothing else. If I swipe my finger again, I will see the login screen again briefly, before it returns to a blank screen again. There is no way to get past this, aside from forcing the machine to power down (Hold down power key for 10 seconds).
    Does anyone have a solution for this. Powering on the device and logging in with a single swipe is a really great feature, but I need it to not brick logging in.
    Thanks for any help or advice.
    -If this post was helpful maybe consider giving me a kudos for it.
    Thinkpad x230 -i5, 16gb RAM, 240gb SSD, 500gb 7.2k hdd, win 8.1 pro
    Thinkpad x220t - multi-touch, i7, 16gb RAM, 80gb SSD, 320gb 7.2k hdd, win 7 pro 64

    I apologize I didn't already provide these answers initially.
    Questions:1.  Does this happen 100% of the time, or is it intermittent?
    I have only noticed this intermittently.
    2.  Does it happen starting from full shutdown (press and hold SHIFT key while you shutdown the computer normally, then swipe to power on and log in).
    I have only had this problem when resuming from a state of hibernation.
    3.  Does it happen starting from sleep (swipe to resume the system from sleep and log in)
    I rarely sleep the system, but I recall it hanging once or twice when coming back from sleep as well.
    4.  Can you check "View all problem reports" screen in Action Center to see if any crash happens at the same time the problem occurs?
    the only problem reports that corresponds with the times this has happened today refer to an problem with the Anti malware Service Executable with the summary being MpTelemetry.
    5.  Can you export registry at these locations:
        a.  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Provider Filters]
        b.  [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Authentication\Credential Providers]
    I have this, but unfortunately do not see how I can attach it this post.
    Edit: Here is a link to download it directly. Once you respond I'll disable this.
    Link removed
    It should also be noted that I do not have a problem when single swipe is disabled. (So I need to swipe twice. One to power on, and the other to log in.)
    -If this post was helpful maybe consider giving me a kudos for it.
    Thinkpad x230 -i5, 16gb RAM, 240gb SSD, 500gb 7.2k hdd, win 8.1 pro
    Thinkpad x220t - multi-touch, i7, 16gb RAM, 80gb SSD, 320gb 7.2k hdd, win 7 pro 64

  • Installing Win 7 via Bootcamp on 27' iMac 2010 gives BLACK screen, BLINKING cursor error (BSBCE)?

    Hi All,
    All coments appreciated regarding thiis issue.
    I have a 2010 27' i7 2.93Ghz iMac with 8Gb ram, 2Tb Seagate, and 256 Samsung SSD.
    I am running 10.6.8 with all updates on the 2Tb Seagate (has BC 3.04), and 10.7.1 on the Samsung (has BC 4.0).
    I have tried over a dozen times to install Win 7 (both a 32 bit Professional edition and a 64 bit Ultimate edition) on BC partitions on both drives. These have been all on separate occasions of course.
    All installs result in what appears to be a successful install, but when the machine reboots to launch Win 7 for the first time, I ALWAYS get a black screen with a blinking cursor error (BSBCE).
    This is not the 2009 video card driver issue problem reported so widely and referred to in the Apple article TS3173. I had that model previously and the way around that was to connect a second monitor/LCD for the installation.
    No this is a new and separate issue.
    And I am no nubie. I have used IT for over 25 years and teach networking courses in the Win and Mac environments.
    The problem appears to be in a corrupt boot loader install.
    I have used both WIn 7 install disks to do a repair each time. The repair says it is successful but after rebooting all I get is the black screen and flashing cursor, with no keyboard response. I have used both Bluetooth keyboards and USB keyboards. Nothing seems to make a difference re getting WIn 7 to boot after the install on either drive.
    I have also used the Bootrec commands in the command window. They all return a successful outcome but when rebooting I see the ever familar BSBCE.
    Now,,,,,here is the real puzzle. I copied my previous Win 7 Ultimate install using Winclone before I sold my older 27' iMac.
    If I restore that install to the 2010 iMac Win 7 boots fine!
    So some error is happening on my current machine when the bootloader/bootmanager is being written to the BC partition.
    The problem is there with the BC on both 10.6 and 10.7, and these are different versions of BC!
    Now to further complicate the problem, I manage 12X 2011 21.5' iMacs in a lab at work. Win 7 Professional 32bit installed on these machines just as it should (same disks that produces the black screen flashing cursor).
    I have read that some people thing it is a Boot Rom version issue, and there may be some substance to this as WIN 7 installs so easily on the 2011 iMacs in my lab.
    I called Applecare about this and went through the procedures outlined above. The guy was very helpful and sympathetic but he had no answer to the problem. His suggestion was to pull the SSD out and do it again with only one drive. As the machine can ship from Apple with both of these drives I really do doubt that pulling the SSD would make a difference.
    Mac OS 10.6 and 10.7 work fine, no problems on both drives, so I don't think it is a drive issue.
    OK Mac gurus...over to you.

    I have a bookmark for iMac w/ SSD and hard drive.
    There is also the 'req'd reading' in http://www.apple.com/support/bootcamp
    with one article on Black screen w/ iMac 2010.

  • Qosmio X870-149 - Black screen after Update to win 8.1

    After an update to win 8.1 I got a black screen after login , the only thing I could do was to press zero during startup and make a recovery installation .
    It took 40 houres , I do not know why it took so long , but when it was over, the HDD was completely empty , so I installed win 7 instead , since I had not made ??a recovery CD . The problem now is that I still get black screen in between , and thinking that it might be a heat problem , I still have warranty , but I do not know if it applies when I installed win 7 on the machine.
    I still have a warranty on my toshiba Qosmio

    Hi
    Well, the warranty covers the hardware related problems. It does not cover any issues related to the software.
    Now the open question is: why the black screen appears?
    Is it hardware or software issue?
    What happens if you access the BIOS?
    Can you see anything on the screen?
    Is something visible on the external monitor?

  • Boot Camp won't boot Win 7 DVDs /Cloned disks - White cursor flashes once then Black Screen of Death.

    Hi Guys,
    I am having a serious issue with my machines ability to use boot camp. Here's what happend: I had Win 7 installed on the BOOTCAMP partition for a long while, then one day my HD crashed. So naturally I got my HD replaced from Apple and got Lion reinstalled and wokring flawlessly. Then I planned to get my Boot Camp going again, but my computer has a will against it I swear.  So I run Boot Camp Assistant , create the parition and reboot. At this point I have my Win 7 disk burned using Disk utility in the drive, I am using a dvd disk image from Microsofts online store.  I reboot and the computer hangs at the "pick a harddrive" grey for a second. Then the DVD drive spins up and I get a black screen, then for ever so slight a moment there is a flash of a white _ a the top left, then flash , nothing, the screen remains illumniated. Now I tried this multiple times , let it run over night , and nothing. Its almost as if my laptop will no longer boot the style of dvd that win 7 is.
    Being a diagnostics first type of a person I tested all the variables, the win 7 cd works fine in other macbook pros. My computer boots other mac os x DVDs without a problem.  I also tried using winclone to create a copy of another machines Boot Camp and flash it to my BOOT CAMP drive but this has the exact same result! Therefore it seems that the underlying system that runs my Macs ability to boot from Windows-style? partitions and dvd is broken. I also tried installing rEFIt, but that doesn't seem to help. I also tried booting off of an external USB drive with the same result. I tried zapping p-ram , scm and doing all software updates.
    Has anyone expereinced anything like this? Anyone found resolution to a similar issue? Any other tricks related to Macs EFI and boot process that I could use to debug this? Anywhere that EFI stores logs possibly?
    I went to the Apple's Genius Bar and they were stumped on my issue. I felt that they should be able to fix it considering it booted fine before I had Apple replace my HD.
    Thanks to any responders, I'm really hitting my head on the table now and would love some help.

    Have you reset the PRAM? It should usually be done when replacing any hardware. Have you got the latest EFI firmware for your Mac?
    Not knowing what model /YEAR your MBP is (not that it would help me too much but the other fellas probably would) it's hard to guess as there are issue's for different models. The only thing I could find was it's usually caused by a non-conforming video driver. Microsoft had a page on it I found by accident and now I can't find it!
    WinClone hasn't been updated by the original author in over a year, others have tweeked it a little to work with W7 but seems to be semi reliable, so the be aware.
    Unless the other MBP's are identical in Model AND year your putting older or incompatible drivers on your MBP. Boot Camp, (especially if your using the drivers on the original install disks, like 10.6 and earlier) will only install for that specific computer. Just like the OS installer.
    EDIT:
    Oh yeah, are you sure you have the partition formatted the right way, thats another black screen problem.
    Message was edited by: Jaygyver

  • Black Screen HP G62-b16st and ati radeon 5470 hd

    Hi, I have a problem with my laptop (Hp g62 - b16st) I am using this laptop since 2011 and i didnt have any complain so far but 3 days ago when i was playing PES 2013 it suddenly restarted itself and then blue screen showed up. I did research on google about this problem and i didnt see any helpful solution. My problem is about Ati Radeon Hd 5470. When i switch to Ati Radeon i just see black screen and if i dont deactive it in safety mode it keep showing black screen. I tried everything to fix it but nothing  happened.  I hope you can help me because i couldnt find the solution by myself.
    Bios Version : F48
    Win7 Home Basic x64 bit
    This question was solved.
    View Solution.

    Hi uAunknown, welcome to the HP Forums. Hopefully the blue screen and black screen behavior you are experiencing is driver related, and not hardware related.  First restore the original graphics drivers (Intel & AMD) using this method:  Using Recovery Manager to Restore Software and Drivers (Windows 7)
    Then download, and install the updated drivers here: 
    Intel High-Definition (HD) Graphics Driver
    AMD High-Definition Graphics Driver
    TwoPointOh
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

  • Mini Late 2014 Bootcamp Win 7 Installation Black Screen and Freeze

    Hi All.
    I've tried several time to install win 7 trought BootCamp (5.1.2) on My new Mac Mini i5 2.6GHz 8Gb , whitout Success.
    Every time i launch BootCamp, after partitionating HDD, the mini reboot to start install, but nothing go!
    I have only a black screen, and no install.
    I've used an official win 7 ultimate 64bit iso, a 8 Gb USB2 pen drive fat formatted, but no way to install.... only reboot and black screen....
    I've connected the mac to a philips display via HDMI cable (tryed several cable) and it works perfectly whit Yosemite, but no way to use it in bootcamp.
    Please Help!
    TNKS
    Emanuele

    Please re-post in the Boot Camp forum, that is where the Boot Camp and MS Windows guys hang out.

  • Black Screen after computer boots to Win XP With NX6600 VTD 256

    My son recently purchased a new computer and gave his old one to me to salvage what I wanted.Since he just a few months ago purchased my NX6600 VTD 256 from me I naturally salvaged that first. I tried to install the NX6600 in my other son's computer without success. First the particulars:
    MSI 845 Pro2 Mobo, 512 mb 133 Mhz Ram, 1.7 Ghz Intel CPU, Aopen AO350 12A PNF power supply, 350 watts with 18 amps on the 12 volt rail.
    I did a fresh install of winXP on a freshly formatted HDD. Installed service pack 2, the latest intel drivers, and 5 different versions of the driver packages including ver 77.77 all with the same results.
    After the computer boots I am intermittantly faced with a black screen after the WinXP logo disappears. This sometimes happens 3 times in a row before I get a working screen. After a good boot the NX6600 benchmarks good with very good marks!
    I am at this point strongly suspecting the power supply is not up to the task, even though the specs for the NX6600 recommend a 350 watt power supply.  Before I start removing all the hardware from the computer except for the NX 6600 to see if I have a hardware conflict, I doubt this because with the NX6600 installed without drivers I get a good boot every time.
    I'm open for suggestions. 

    Thanks for the reply boss killer.
    I tried what you suggested with a CRS power supply 300 watts with 15 amps on the 12 volt rail.
    with the exact same results.
    I then put the crs powersupply back into #1 son's old case reinstalled the nx6600 and gave it a go
    Particulars for the old computer ECS K7VTA3 ver. 1 Mobo with 512 Mb DDR, nx6600VTD256 vid card and the CRS Power supply 300 watts with 15 amps on the 12 volt rail , and win XP pro service pack 2.
    Funny the card works great without any problems with this setup! And the powersupply is 50 watts less and only 15 amps as compared to the other with 18!
    I then pulled all the hardware out of #2's computer and tried it with only the memory, cpu, and NX6600 connected.
    I had to boot 5 times before I had a working screen.
    Now I'm thinking that there is somthing amiss with the NX6600 and the MSI 845 Pro2 ???
    I'm thinking that I would be better off installing the K7VTA3 in #2 son's computer with the NX6600, since this works fine. When I did a benchmark with this setup it outperformed the *45 Pro 2 NX6600 combination By 300 points 2600 as compared to 2300 aqua mark points.
    Isn't this fun?

  • Black screen on startup after installing security updates KB293357 and KB2937610 on Win 7 64bit

    After installing security updates KB293357 and KB2937610 (both related to .NET) on Win 7 Enterprise 64 bit, my computer fails to start up correctly:
    - start up and windows boot screen
    - then black screen and computer freezes
    The only option to this problem I found so far is do a cold reboot and then let system repair uninstall the updates. Is there a better way to solve this problem?
    System:
    Asus UL80VT laptop
    NVIDIA GeForce G210M (driver version 9.18.13.2702)
    Win 7 Enterprise, fully updated

    Hi,
    After you unstall the two updates, does the black screen issue completely disappear? We should first figure out whether the two updates are the culprits.
    Since the two updates are related with .net as you mentioned, then here's a .NET Framework Repair Tool released by Microsoft, I suggest you try it and check if it cna detect something.
    http://www.microsoft.com/en-in/download/details.aspx?id=30135
    Check your event viewer and see if it recorded something valuable.
    Yolanda Zhu
    TechNet Community Support

Maybe you are looking for

  • What do I need to process raw files in Photoshop CS5 for a Canon Rebel EOS t4i?

    What do I need to process raw files in Photoshop CS5 for a Canon Rebel EOS t4i?

  • IWork '09 Installation Never Completes

    I am trying to install iWork 09 on a iMac G5, 2Gb of ram, running OSX 10.4.11. The installation runs fine and almost completes, but hangs on Running iWork '09 Installer script. Tried trashing iWork folder, preferences files in user home directory and

  • Photoshop CC Picture Importation problem

    Hello, In photoshop CC I can't import an image by dragging a file from windows to an open photoshop picture. Why ? What setting should I do ?

  • Printing through Windows 2003 server

    I'm the only Mac in the house and have been printing through our Windows 2003 server just fine until this week after my last Apple Update. When printing to any printer on our system, (I have reset printers with no change to results), I get a heading

  • IPhoto 09 + SL = crazy full screen

    Recently upgraded intel iMac to Sl and added iPhoto 09. Now when I attempt to work with pictures in full screen mode, the screen often goes "crazy" (pixelated, lots of colors, shifted images, really hard to describe). If I go to the next pic, it will