G700 Laptop touchpad/pointing device not working

Hi
Brand new G700 laptop - touchpad worked fine for a week or so then just stopped. Using USB mouse at the moment. A message in the Lenovo support center states that the "Lenovo Pointing Device" is disabled. Installed new driver - didnt help. pointing device is not showing up in device manager.Info on "ELAN" tab on the hardware manager/mouse page is greyed out. Really no idea what to do about this now....help!
Tom

hi tomdeal82,
Welcome to the Forums.
The "Lenovo Pointing Device is disabled" error usually appears if the Touchpad cable is disconnected from the motherboard. To verify this, can you try to launch the OneKey Recovery app (there should be an icon on the desktop) or the OneKey Recovery button and observe.
If the mouse still doesn't work on the OneKey Recovery environment, I recommend you contact lenovo to report the issue as the touchpad is most likely defective. Otherwise, try to perform a system restore or a factory reset to rule out any possible software issues.
Regards
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