G780 Won't start up- bad hard drive - warranty?

After many hours of frustration, I was finally able to run the diagnostics on my 6 week old G780. Looks like the hard drive is bad (failed almost every test). I called warranty- they said they would call me back (I am still waiting two days later). They said they would send me an email- still waiting two days later. How do I get this taken care of? I am very computer-savvy- if this wasn't under warranty, I would just yank the hard drive, install a new one and do a fresh install on windows and be done with it. Why is it so difficult for Lenovo to take care of me? (BTW, I purchased two of these- I hope the other one won't give me trouble.)

hi summersja,
Welcome to the Forums.
When you called the warranty department, did they asked you the issue, your contact info and scheduled a callback right away? (they usually tell you if there's a system downtime - which is the main reason for the callback).
The usual service for the G780 is to send the unit to the repair center (although you could just request for a new HDD and send the defective one back, this is still subject to approval by the support rep.). I recommend you contact lenovo support one more time to get the unit serviced.
Regards
Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.
Follow @LenovoForums on Twitter!

Similar Messages

Satellite Pro 460 won't start with new hard drive in

I recently got a Satellite Pro 460 but it had no hard drive in.
It starts great with no drive in but as soon as I put a brand new hard drive in it won't start.
I thought that it might be to new a hard drive so I took my old working drive out my old Toshiba Satellite and still it won't start.
Any one got any ideas why this is and what can i do about it

It sounds like 80GB is too large for that model, I really doubt the BIOS and Chipset can support more than 8GB HDD. 8GB may not even work.
Here is some information regarding different HDD modes and limitations: http://www.adminxp.com/hardware/index.php?aid=129
504MB - limitation where the system is limited by the compatibility with the values of the BIOS system and the ATA interface by help of using the CHS mode. This limitation is valid for older computers 286/386/486. (1024 cyl 16 heads x 63sectors/track x 512 = 528,482,304bytes - 504 MB). In many cases special programs will help (Disk Ontrack Manager - Seagate, Disk Wizard - WD). Some operating systems can have problems with this software support and can have higher requirements on your knowledge of the OS and used programs.
2GB - Limitation of the maximal value of the FAT16 file system partition for DOS and Windows 9x. Some older computers cannot address more than 4095 cylinders (4,095 x 16 x 63x 512 - 2,113,413,120 bytes)
4GB Limitation of Windows NT - Partition with the FAT16 system cannot be higher than 4GB - Fdisk cannot be used for creating, but the Disk manager is used (Disk management in Windows 2000)
8GB - Limitation of the BIOS system. For the support of larger capacities you need extended functions of the BIOS system. Limitations valid for the x86 computers and some motherboards with Pentium and Pentium II processors. Some other operating systems must know how to use the extended BIOS functions (Extended Interrupt 13). We can use Windows NT 4.0 as an example where you need an updated disk driver or the Service Pack. (OS - DOS 6.xx and lower, Windows 3.x and lower and some other older OS do not have the support of the Ext. Int13).
8 GB - Limitation of the FDISK program in the DOS 6.22 OS.
?? GB - Possible problem with disks larger than 67GB under Windows 9x... See article WD800
32GB - (65535 x 16 x 63 x 512 - 33,822,351,360 bytes) other limitation of the BIOS system.
68GB - Possible problem with disks larger than 67GB under Windows 9x... See article WD800
137GB - Limit for the ATA specifications (28-bit addressing for particular sectors - 268435455 sectors - 137,438,952,960 bytes)
2,2 TBytes - 32-bit addressing used by new operating systems (in Windows 98 by help of the FAT32 file system).
144 PetaBytes - a limit for new ATA specification using 48-bit addressing, in peparation. Maxtor, Microsoft, VIA, Compaq and other companies under name Big Drives participate the development. The standard should be implemented and authorized by the ANSI NCITS T13 Technical Committee organization (www.t13.org) in the prepared ATA/ATAPI-6 standard (see www.maxtor.com/bigdrive)

Sarafi won't start up. Hard drive crashed, reinstalled Lion from Safe Mode. and Safari still won'topen. I get an error message. There are no files in the extensions folder.

How do I clear the error in Safari? I've reinstalled Lion 3 times and the error won't clear.

Well Apple Suupport is still tops in every book.
The fix for my problem was so ridiculously simple, I can't beleived it worked.
But somehow the mouse install disk (stuck in the drive) was disrupting the start up. I was instructed to take the batteries out of the wireless mouse.
IT WORKED.
Not sure if anyone that's had this similar problem is using wireless devices, but take the batteries out of them, use plug in devices to work around the problem, eject the CD and if you luck out like I did, it'll work
Thanks Apple my faith is renewed

Firefox won't stop using my hard drive. I've had to start using Chrome.

Firefox won't stop using my hard drive.
I've had to stop using it as it drives me nuts.

Thanks for that.
It's been behaving itself since I did the 'safe mode' thing.
I suspect it may have been Free Download Manager which is now disabled.
I'll see how it goes for the time being. Things are looking good.
Thanks for all your help, much appreciated! :-)

Bad Hard Drive or Bad File System?

Good morning.
A few months ago my late 2008 iMac went to the Genius Bar for what I was convinced was a bad hard drive. I was having long "beachball" pauses, until I couldn't do much without waiting several seconds, at least, for the program to respond, even if I wasn't running much of anything. I started seeing I/O errors in the kernel log pointing to the system disk. Finally, the system stopped booting, getting stuck forever at the grey apple screen. The disk utility was unable to repair the file system and the complete hardware test confirmed a problem with the hard drive.
So I was pretty surprised when I lugged the thing to the Genius Bar and they decided the file system was just totally messed up. They reinstalled Snow Leopard (something I could have done at home, had the tech on the phone not agreed with me that it was a physical issue), and I went home. It worked great for a time. I couldn't understand how a system could develop a problem so severe, but it worked and I was happy.
But now it looks like I'm running into the same issue. WoW chokes. Firefox freezes. iTunes 10 makes me want punch a wall. I'm not necessarily running all three at the same time, and other program are starting to act the same way. And as of last night, those I/O errors are appearing in my log again (oh yeah, the console freezes too).
If it's not a physical disk issue, I just don't understand how this could happen twice. IIRC, the Genius explained that the file system is self-healing, but eventually the problems stack up until it just craps itself. Is HFS such a delicate flower? I was gently admonished for doing things like running WoW and having a Bootcamp partition (the latter of which I don't have now). This seems like a silly thing to worry about. Both are perfectly normal uses of any reasonably powerful system.
Could it really be messed up a second time? Should I just insist that the hard drive be replaced? If you do think it's nothing more than a logical issue, can you help me understand how this happens and how to prevent it? I'm trying to understand Macs as well as I understand Windows-based PCs.
Thanks!

Thanks for the reassurance on HFS, Macbig. I wanted to trust the expertise of the Genius, but it was a pretty confusing situation. I saw every sign that on a non-Mac would scream failing hard drive, including an actual failed hardware test, and to have someone confidently tell me that the hard drive was fine and that the test could determine the drive was failed based on a screwy file system left me doubtful that I could ever quite understand these Macs.
I know I won't be able to take my iMac in for service this week, but maybe I can get a ticket in for parts in the meantime.
WZZZ, I will definitely run the extended test again. S.M.A.R.T reports all is well, but I can't remember the last time I've seen S.M.A.R.T warn of approaching doom before it was too late.

How to recover data from bad hard drive

Once a hard drive goes bad (cannot get into the computer), is there any hope of recovering any data from it? If so, how?

Do you mean the hard drive is mechanically broken for sure? It's not a data corruption issue that is causing a problem with starting up the Mac, but maybe not be a bad mechanism?
If the drive is definitely broken, there are businesses that specialize in recovering data from bad hard drives. For example
http://www.drivesaversdatarecovery.com/ (I always saw their booth at MacWorld Expos...)
The cost of such services is usually high.
cannot get into the computer
So that probably means the hard drive in question is the internal drive? If you don't know for sure that the hard drive is physically broken, you can try starting up using your Mac OS X installation disc. Insert disc in optical drive and start up with the C key held down. When you get to Installer's screen, go up to the menu bar and run Disk Utility from the Utilities menu. Does the internal drive appear in the Disk Utility sidebar?
Alternately, if you have another Mac (that has FireWire), you can try starting the Mac with the problem in FireWire Target Disk Mode,
http://support.apple.com/kb/HT1661
Connect the "target" Mac to the other Mac (running normally) using a FireWire cable. Run Disk Utility on that Mac. Does the hard drive of the Mac in FireWire Target Disk Mode appear in the sidebar?
If you can get the internal drive to appear in Disk Utility, you may be able to run Repair Disk on the First Aid tab. There are also third-party utilities, such as TechTool Pro (Micromat), Drive Genius (Prosoft), and Disk Warrior (Alsoft), that may be able to fix (or at least recover data from) the hard drive.

Lenovo B570 Bad Hard Drive

My daughters laptop won't boot and won't allow me to do a system recovery which I suspect is indicative of a bad hard drive.
I've been through the troubleshooting forums and from the best I can tell, it's toast.
The laptop isn't under warranty anymore and I know can buy a new drive from lots of places but it doesn't come with the OS. Does Lenovo sell these drives with OS installed so I can just pop it back in without the hassle of buying a windows cd, finding the right divers etc etc.

Welcome to the Lenovo Community !
I don't know about Lenovo selling an OS installed hard drive, kind of doubt it, but another option to consider is purchasing a set of recovery discs from Lenovo for your model. Give Lenovo Support a call about the hard drive to see if that is an option. Otherwise check with them on availability and pricing on the recovery discs.
Lenovo Support
1-877-453-6686
24 hours a day 7 days / week
Owner & Operator of the following:
● Lenovo Ideapad Z570 w/ Win 7 & Win 8.1 Dual Boot ● Lenovo Yoga 3 Pro w/ Windows 8.1 ● Toshiba A75-S206 w/ Win 7
● IBM Thinkpad T-23 w/ Win XP ● IBM Thinkpad T-22 w/ Win XP • As well as multiple desktops dual/triple booting XP, Vista and Win 7.
★ Find a post helpful? Thank that member by clicking on the ☆Star☆ to the left awarding them a Kudo.
★ Posting a problem and a reply is helpful and it answers your question, please mark it as an "Accepted Solution"
★ I'm not a Lenovo employee, just a volunteer geek who likes to help folks. Enjoy your time here, pay it forward by helping others !
★ Sorry, I don't answer questions via Private Messages. Posting in the appropriate forum is the best way to get assistance.

Replaced What I Thought was a bad hard drive...

I recently bought an iBook that I knew had issues. I had another iBook with a bad hard drive that I replaced without problems. Now, I just tried to replace the hard drive on the new one, made sure all the connections had been made, etc. When I went to use the restore disk, it does not recognize the new hard drive.
Is this a bad cable or something else?

It sounds like you are having the same problem I did with a new hard drive not being recognized. I replaced the hard drive in my iBook G4 and it wasn't recognized at all. I took off the lower case to be sure it was securely plugged into the logic board and reassembled it and again no dice. I then completely disassembled the iBook and checked everything including the cable and put it all back together again and again, no dice. But I did hear it spin up and run. So I thought a while and then decided to try resetting the PMU several times. And then the drive was recognized, and I was able to proceed to install the OS. Don't know why this worked, but it did for me.
Start up and listen carefully and see if you can hear the hard drive. You may boot up to a flashing world which will eventually turn into a flashing Mac folder/question mark. After resetting the PMU, you should be able to boot up directly to the flashing folder/question mark. If so, try again and see if DU can see the drive then. If you can hear the drive spinning, then that it would argue that the cable is working to some degree at least.
Good luck!

My notebook won't recognize my external hard drive

my notebook won't recognize my external hard drive. I can safely remove it, but when i look for it on my computer its not there?

Disable Time Machine from System Preferences.
Choose Select disk button, remove the old TM backup disk and add the new one.

MacBook Air won't recognize iOmega External Hard Drive

I just bought my macbook air and I wanted to transfer my data over from my old MacBook. The MacBook died so I was using my backup. The problem is that the Air won't recognize the ext hard drive. I connected the ext hard drive to my AirPort Extreme for the migration assistant but I keep getting a connection failed message. I tried plugging in the drive to the air directly using USB but it won't recognize it at all. The drive won't mount. The drive begins spinning and the light is on so the drive does work. It always worked with my old MacBook. I did alway connect it with FireWire so could that cause a problem since I have to connect it with USB to the Air?

I had a similar issue with mine but it was because I tried to connect to an external drive that was already connected to my iMac via FW800. When I disconnected the FW cable and plugged in the USB, everything worked perfectly.

Cannot uninstall cs6 bad hard drive, any suggestions?

Cannot uninstall cs6 bad hard drive, any suggestions?
THank you

Thank you for the Adobe contact. They connected me to the chat link and the Adobe tech Support rep sent me a License Recovery download link (attached) http://download.macromedia.com/pub/support/tools/LicenseRecovery111.dmg.
I have 10.10.1 Yosemite. When I open the download folder and click on the LicenseRecovery.app it shows up on the dock but it nothing happens. I cannot quit the app only Force Quit. I have restarted the mac and that did't help.
Adobe chat suggested I uninstall CS5.5/6 and re-install but why would that have anything to do with the app opening?
Any suggestion is greatly appreciated, again.
Thank you

Cloning a bad hard drive

If this were a PC, I'd have no problem. But I'm not a Mac Tech.
I usually back up my laptop's hard drive to an external hard drive using the Disk Utility. Has worked great, never had to restore from it.
Now, the hard drive is begining to fail. So I tried to make one more backup of it, to save me reinstalling when I get the new HD. But the backup fails because of a file system error (file/dir does not exist), which is due to the bad state of the hardware.
Now if this was a PC, I'd just use a utility to copy the drive, errors and all, which would be fine because then I could fix the problem once the data is on a good hard drive.
But I have no such utility for my Mac. My PC utilities don't recognize the Mac file system, so I can't trust them.
*So, how does one copy a slightly buggy hard drive using a Mac? Any tricks in Disk Utility? Tried it from the CD, same result. And other utilities?*
I could just reinstall, but I just got this thing built just right a month ago!

One Mac cloning utility that I like is Super Duper:
http://www.shirt-pocket.com/SuperDuper/SuperDuperDescription.html
You can download it and do a clone of your hard drive for free. If you decide to register it, you can unlock other features.
Another utility is called Carbon Copy Cloner. I have never used it, so I don't know much about it. I believe you can download and run it for free, and then make a donation if you like it.
http://www.bombich.com/software/ccc.html
I have never attempted to clone a bad hard drive, so I don't know how this would work.
Good luck!

Time Machine does not start after external hard drive is connected

Time Machine does not start after external hard drive is connected

These are the iCloud storage options: http://www.apple.com/icloud/includes/lightbox-storage.html
Also bear in mind that:
1. restoring data over icloud takes time
2. iCloud is not designed as a replacement to Time Machine.

Why my new iMac won't read my external hard drive?

Why my new imac won't read my external hard drive??

Liz,
Sorry for not responding sooner, I support your position completely - as for the external drive I assumed that the individual was a previous mac user and knew about that (my mistake) at home I have a couple of external drives
one drive is acknowledged regardless of format (mac/win) its a partitioned drive.... the other one - far as the mac is concerned does exist when i connect it. I believe its a win only drive (will have to check the specs on it) but it works on the win-notebooks.
so my point of reference was coming that perspective, with no additional posts I have to assume you had the correct answer. have a great day.

I'm replacing a bad hard drive on my imac. It was a 500GB Seagate 7200.12. Can I replace it with a 1TB Seagate 7200.14 HDD??

I'm replacing a bad hard drive on my imac. It was a 500GB Seagate 7200.12. Can I replace it with a 1TB Seagate 7200.14 HDD??

Yes of course.

G780 Won't start up- bad hard drive - warranty?

Similar Messages

Maybe you are looking for