GAH!!!! just had a muse question....

Hello there,
I have been on hold for 2 hours with Adobe to try to solve this issue. REALLY?!?!?! 2 HOURS??? ON HOLD???? man you guys need to have more people on the phone for help. This is insane. I am afraid to hang up though because what happens if I am only 1 min to getting answered.
So this is my issue. I bought the creative cloud and I should be able to use Muse. I used it for a while but now it is saying that the subscription is expired and I have to buy it now, Which I am not doing since I am paying each month for Creative Cloud. What is going on and how can fix this on my computer? I already tried to uninstall and reinstall but it is the same issue. Please help... and get more people on the phone!
Thank you.

My guess would be that Muse and Creative Cloud were, and still are, using different Adobe IDs (e-mail addresses).
Please delete the following three folders:
"MBLStore" and "OOBE" found in
on Mac: <yourusername>/Library/Application Support/Adobe
on Windows XP: <youruser>\Local Settings\Application Data\Adobe
on Windows 7: <youruser>\AppData\Local\Adobe
and delete the "AdobeMuse" folder found in
on Mac: <yourusername>/Library/Preferences
on Windows XP: <youruser>\Local Settings\
on Windows 7: <youruser>\AppData\Roaming
Then launch Muse. It will go through the first launch experience of asking for UI language, AdobeID, etc. Be certain to enter the AdobeID e-mail address that you're using for your Creative Cloud subscription.
If you don't immediately find these folders, you may need to:
on Mac: Use the "Go to folder" item in the "Go" menu in the Finder and enter the folder paths above. You can use tilde "~" as a shortcut for your user name (i.e. ~/Library/Application Support/Adobe).
on Windows 7: Open a window to your Documents folder (or any folder) and type %appdata% in the path field at the top. This will put you in the <youruser>\AppData\Roaming folder (which by default is a hidden folder you wouldn't normally see). From there you can delete the "AdobeMuse" folder and navigate up to AppData and back down to Local\Adobe to find and delete the "OOBE" and "MBLStore" folders.
I've pinged support to check on the status of the phone queue. Without knowing, my guess would be they probably had some unanticipated absences due to illness or other factors and are doing their best to juggle resources to compensate. My apologies for the poor customer service experience.

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Message was edited by: Laquacer Daniel

Vinayak,
Thanks for your response as you were the only one to respond, however this site was redone in Muse, and worked in the previous site (which was not created in Muse) whether the user login or not. The only one who has sign-in capability is the owner of the account the, hence the salon owner. Her clients had been using the site before to make appointments...the link recently stopped working after it was published. Is their anyway around this? such as altering the way Muse create hyperlinks? Could an anchor be used instead,? How would that work? Just grasping for straws and want eliminate possibilities.
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Re: My hyperlink is not working in the site I just published in Muse
created by Vinayak_Gupta in Adobe Muse Bugs - View the full discussion
The link https://appointment.bizlinkms.com/?page=appt is to an external site that probably requires a login first in order to access it (and hence the session error). You are able to access that page from a particular machine as you are most likely logged into that site already and hence the cookie exists in your browser that is maintaining the session.
On a quick look, the site's login page appears to be https://system.bizlinkms.com/
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Discussion of hacked phones is prohibited on these forums. Sorry, you'll need to go elsewhere to get support for a j'broke iPhone.

GAH!!!! just had a muse question....

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