Galaxy 5 I hear them, but they dont hear me

I am using a Galaxy 5 and talking to my wife in her ipad 2. I can hear her just fine but she can't hear me at all. There are no setting to adjust any of this . She complained that she could not hear me very well a couple days ago and now 11-19-14 she cannot hear me at all. Mic works just fine in other applications. My wife has been out of town for months now and this is the only way I see her, would appreciate yall fixing this asap.

I ran NatCheck and it said everything was OK: "Consistent translation (good for P2P), Unsolicited messages filtered (good for security)"
I'm not sure exactly what you want me to do with IPNetMonitorX. I see that it offers UDP scanning; which host would I point it at? (and then presumably I would tell it to scan the UDP ports that iChat AV is known to use)
My port configuration:
* Time Warner Cable RCA cable modem, they intentionally do not provide configuration access of any kind.
* Airport Extreme (Apple Base Station V5.6). I had no Port Mapping when I first started having trouble. Then, in an attempt to fix the problem, I've configured the "Port Mapping" section, explicitly listing 5060, 10.0.1.5, 5060, etc where 10.0.1.5 is my Mac's IP address and 5060 is the first of the about 20 iChat AV ports.
* Firewall was off when I first started having trouble. In an attempt to fix, I turned it on. iChat Rendezvous (5297, 5298) is allowed through.
Thanks for your help,
--David J
PowerBook G4 Mac OS X (10.3.9)
PowerBook G4 Mac OS X (10.3.9)

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