Galaxy Note 2 Quick Commands Not Working

I've had the Note a couple days now, but for the first time tried quick command. Low and behold, it's not working. I can write, but eventually it just closes before even recognizing the command. I've had no success with any of the stock commands.
I have tried clearing quick commands data in Application Settings as well as creating a new command. Even when I try creating a command it will not let me even select "Done."
I also tried a factory reset this afternoon. Same problem. I've watched several YouTube's so it's not a user error on how to do it. Any help?
All other S Pen functions work. Anything else I should try? Should I call Verizon CS?

UPDATE:
Wednesday: I stopped in a local Verizon kiosk at my mall and tried the quick commands on another Note. Worked perfectly. They said I'd have to call Customer Service to get a replacement. (Note: The employee didn't even know about the feature!) So I called Verizon (*611) and spoke with a "head tech" (whatever that means). He had no idea what was going on esp. given the factory reset I tried. He said the only option was to get a new device or try a different Gmail account (which I really don't want to move my stuff to a new one). Because the Note is an "iconic" device, they wouldn't ship me one unless I prepaid for it (then would be reimbursed when they received my "defective" phone. So I planned to pick up a new one on Thursday.
Thursday: I picked up a new one. After logging into my Gmail account during activation, I tried QC again...still no go. The employee there again had no idea about the feature, but suggested maybe I ought to try a different Gmail account. I said I would later (I had another appointment). So later, I skipped adding my Gmail account (after doing a factory reset) and BAM...Quick Commands worked! But what about my Gmail account....I added it after activation, and BAM-quick commands doesn't work again. THUS THE PROBLEM LIES WITH MY GMAIL ACCOUNT.
Well it's gotten murkier folks...I did yet another factory reset. This time, I tried a different gmail account that has 2 step authentication as well. Guess what? Quick commands worked. So I tried adding my regular gmail (the one giving me fits)-and lo and behold, quick commands stopped working. What would cause this specific gmail account to make quick commands stop working? I've chatted with Samsung (online) and they have no idea. They want me to call voice support. I may tomorrow morning. THIS IS DRIVING ME CRAZY! Also Sammy tried to say that email is not required for quick commands to work (duh). But I've eliminated options and it certainly is a specific email account causing problems. There's another gentlemen on XDA with the same issue as well.

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