Galaxy Note 3 blank screen

Battery removal, soft and hard resets no help. Phone appears to be operational (responds to touch, icons light up at bottom, can see screenshots when connected to PC). This happened sometime during the night while using an alarm clock app. Any ideas before sending for repair?

Oh boy! Sorry to see there is a blank screen on your Note 3. That makes it difficult to do anything with the phone. You have done the steps we would have had you complete when this happens. Is there any damage to the phone? If not, we can check on replacement options since we do not repair phones.
TamaraH_VZW
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Solved!
Go to Solution.

Install this on the computer that you are going to hook up the hard drive to: https://www.piriform.com/recuva
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Hi
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Galaxy Note 3 blank screen

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