Galaxy S3 OTA manual update error

Question

I am getting an error when i try to do a manual OTA update. 
Service unavailable
To check for a system updates, go to Settings > About device when service is available.
Any help on this?

Answer 1

Go to your local Verizon store and report this.
I made two trips. On the first we were told the update would be OTA, and that the manual update would not work until my wife received an email notification that it was available. I knew this to be untrue because I had already manually updated my phone, and I never received an email (I still haven't). If she did not receive the update within 10 days of the email we were to go back to the store.  She received the email a couple of days later, and after 12 days there was no automatic update, and several manual attempts to update resulted in the same error, so we went back to the store.
On the second trip the salesperson at the store spoke with support and explained the whole situation, at which time they decided to send my wife a new phone. The new phone arrived 2 days later, and she switched her SIM over and received the update immediately. There was never an indication from support as to what the problem was, but the new phone seems to have resolved it.
I came to the forum for answers and got none. I clearly stated that I had already rebooted the phone several times to no avail, as well as having done a factory data reset. And yet, people posted that we should reboot our phones because they failed to read and comprehend. A forum is a place for discussion and (hopefully) answers, but that becomes all but impossible when people respond with ignorant replies that tell you to do what you've already done. Just an FYI, if you are one of these guilty parties, you're defeating the purpose of this forum and making the lives of others harder.