Galaxy Tab 3 not connecting to BT Home Hub4

Hi,
I've been asked to look into an issue with connecting a Galaxy Tab 3 to a Home Hub 4.  I'm not at the location at the minute and from reading this: http://bt.custhelp.com/app/answers/detail/a_id/444​80/c/346 there is no notes on issues connecting to certain types of hubs.
From reading through forums it seems that there are a couple of possible issues:
1. Entering the Home Hub password instead of the wireless key.
(https://community.bt.com/t5/Other-Broadband-Querie​s/Samsung-galaxy-tab2-won-t-connect-to-my-hub/td-p​...
2. There are a number of devices that have already connected to the hub and have a channel held for them and now there are no spare channels to connect to.  Delete some of the unconnected devices and then try again.
(http://www.android.net/forum/android-forum/89221-g​alaxy-ace-won-t-connect-bt-home-hub-wifi.html#post​...
Is there anything else I should check or be aware of?  I'm trying to research possible issues before I go in order to avoid sitting there for hours trying to figure out an already known issue.
Any advice appreciated.
Thanks.

The most common mistake is using the Homehub's Admim password instead of the wireless passkey.
If that is not the cause you should make sure that "smart set up" on the Homehub has been turned off. See link how to do that.
http://bt.custhelp.com/app/answers/detail/a_id/443​28/~/switching-smart-setup-on-and-off-on-the-bt-ho​...
As has aready been mentioned by imjolly the link you posted stating that there could be to many devices connected and no channels avaialble is a load of rubbish. I have had in excess of ten wireless device connected wothout problem.
Try giving the 2.4Ghz and 5Ghz frequencies different SSids. Just add a 5 to the end of the 5Ghz SSid so you know which is which. Check the 5 GHz Sync with 2.4 GHz: is set to NO.
Once you have done that "forget" the connection on the device and then restart the device and log onto both. The device should then automatically switch to the strongest signal.
You'll need to connect any other devices that can use both frequencies to both SSids if you want them to be able to use either of the frequencies.
See this link
http://bt.custhelp.com/app/answers/detail/a_id/447​98/~/i-have-problems-connecting-5ghz-and-dual-band​...

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