Gallery and Music

3 days ago my nokia xl gallery and music stopped syncing the pics. After the factory reset,it's only syncing the internal memory but not the external memory.is there any solution?

Hi, Madhup. Welcome to Microsoft Mobile Community! When you say "stopped syncing the pics", do you mean that you're unable to find the pictures that are saved on your memory card? If yes, have you tried inserting your SD card to another phone so we can further check it? Before doing a factory reset, were you able to create a backup? Note that aside from your memory card, you can use OneDrive to store all your pictures and important files into the cloud. In case you're referring to a different one, do let us know for us to properly address this. 

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