Game Console Exchange - XBox One

I bought an XBox One console bundle (Forza and Kinect) last 09/28/2014. Is it possible to exchange this to the upcoming XBox One Sunset Overdrive bundle?
If it is, how much will I be paying since I already used the Forza code and what if I want to keep the Kinect as well?
I am an Elite Plus Member, so is this covered within the 45 days exchange?

Greetings niknokseyer,
With so many special edition consoles and bundles being released, it’s not surprising to perhaps see something shortly after that you may prefer over what you’ve already purchased. With our Return & Exchange Promise, as an Elite Plus member, you should have 45 days to return a purchase.
Unfortunately, you would not be able to return the video game, as we do not accept returns of opened video games, although they may be exchanged for the identical item. As this is a bundle and you would not be able to return everything, we should be able to accept what you do return, minus the value of the discount or freebies.
If you should have any further questions or inquiries in regards to this, please let me know!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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I have a game on my xbox one that is telling me I need to open ports in order to play it I am not all that tech savvy and have no idea how to do this

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Xbox one Controller Problems in-game (FIX)

Hey
I hada problem when I play games with my Xbox one controller. Whenever I press the RT (right trigger) button while in game, either the trigger does not work or performs an action of another button on the controller. When
this happens the controls are not reverse. Whatever button action it performs, that button still performs the way it should.
For example:
I press RT it performs LT. And when I press LT it performs as LT, so the controls are not reverse.
This problem occurs in all games I played in Windows 10 (not in previous version of windows). However when I go to the controller settings in the controller panel to calibrate, the RT trigger performs how it should. So i'm
not sure what the problem is maybe its an xinput problem or drivers problem IDK. This problem DOES not happen with the XBOX 360 controller. Only XBOX ONE controller. On a side not this with the original XBOX ONE controller drivers that was release in the summer.
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If you are having these problems a fix to this, to install "Xbox one Controller (DFU)" drivers. To install this driver,
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3. Next click "Let me pick from a list....".
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step 2, and the driver should be listed

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Bought an Xbox One Firday, but just found out about an promotion starts this Sunday..

Hello there,
I just got an xbox one on 6/19/2015 with trade-in my xbox 360 and know that I found out this promotion for this Sunday:
http://www.bestbuy.com/site/promo/xbox-one-offer-141176
Free Select Game with an Xbox One Console When you buy an Xbox One console.
Can you please let me know if am I still qualifying to get a FREE game with my purchased? and How?
thanks.

I would also like to know this. I just purchased an Xbox One last Wednesday (6/17/15). That would be GREAT if we could get this promotion. Thanks!
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Hi there,
I seem to have a problem where I can't connect to any ubisoft games on my xbox one. I have both Assassins Creed : Black Flag and Trials Fusion and both constantly say the servers are unavailable. I am able to connect to the uplay app via the xbox one and also the website but no luck at all with the game servers, is this still a widespread issue?
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Hi Mike_f_81,
Welcome to the forum and thanks for posting.
We are not aware of any issues affecting Ubisoft at the moment but send me in your details and I will be in touch.
Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
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We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

XBOX ONE. I have the xbox one and the airport time capsule and cant connect to most xbox live games and zero parties. I have 0 experience in all this but somehow was able to change NAT to open but still wont connect. HELLLPPPP

Okay folks, I need your help out there.
So the nerdy side of me went and picked up the XBOX ONE on release day. Its awesome by the way, BUT..... I cant seem to connect to most xbox live games and absolutely ZERO parties. At first I just thought it was something to do with the xbox itself and would eventually fix itself, but i was wrong. After looking into it on microsoft, i found out that it had to do with my NAT settings on the airport itself. I guess apple and xbox are not compatiable for xbox live and it makes it difficult to have an open NAT setting and is a huge PAIN.
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Be a long long time before I see an Xbox One.. but whoever told you to uncheck the upnp in the TC.. tell them their dreamin' .. upnp is not support by Apple in any computer or router, never has been.. Apple deliberately wrote their own version called NAT-PMP to do the same thing.. dynamically open ports at the request of an application or client computer.
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OR
Buy a standard vista UPNP compatible router.. and use that.. and simply put the TC in bridge in the network.
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Missing $10 certificate for Xbox One Sunset Overdrive Console bundle

Hello,
I am missing my $10 certificate for pre-ordering the Xbox One Sunset Overdrive bundle.
I pre-ordered the console on-line on 9/1, and I picked up the console in-store on realease day on 10/28.
It's been well over 20 days for the certificate to appear.
Please help me with this issue. Thanks!

Hi ImmyJay,
Thanks for reserving and purchasing your Sunset Overdrive Xbox One bundle with us! i hope you're enjoying the game and new console so far.
I've had the chance to review your account and it looks like the points tied to your pre-order bonus certificate were awarded earlier today. It may take 2-3 business days for these points to post, but I'd still encourage you to check your points balance on BestBuy.com when you can for more information.
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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Xbox One Assassin Creed Console Bundle

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Hello htown4life,
Thank you for purchasing your Xbox One from Best Buy. I know you're going to love it.
That said, I am sorry to hear that you did not find your Assassin's Creed Unity download code in your box. These cards are distributed in-pack, so we are not able to offer digital distribution. I would encourage you to reach out to Microsoft Support, as this offer was facilitated through them directly.
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Xbox One Free Game Offer - Purchased Xbox in prior weeks

Hi everyone, I'm a best buy elite, so I believe I have 45 days to return opened items. I saw on CAG that next week, Best Buy will offer a free game with purchase of xbox one. I purchased an xbox one 20 days ago. Is it possible to just bring a receipt to get this offer or do i have to physically return my xbox? Any help would be appreciated!
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Hi there ironadam-
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3 xbox one games promo $25 not recieved

I haven't received a my credit for 25 dollars.
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Hello killakk,
Thank you for purchasing your Xbox One games from Best Buy. Thanks too for bringing your questions to our forum! I'm happy to assist you with your concerns today.
I have reviewed your account and sent you a private message with additional information. Please let me know if you have any questions.
Best regards,
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Save $10 on Any Xbox One Accessory for Gamer's Club Unlocked Members

Gamers Club Unlocked members can save $10 on any Xbox One accessory when they purchase a select Xbox One controller in-store or on BestBuy.com. The accessory and controller must be purchased in the same transaction.
Offer valid: 08/02/2015 - 08/15/2015
Offer available online and in-store
Shop BestBuy.com® and use your My Best Buy™ member ID.
Or shop a Best Buy® store near you. To redeem, provide My Best Buy member ID at checkout.
“Must be a My Best Buy Gamers Club Unlocked Member to receive savings. My Best Buy Gamers Club Unlocked Member program is a 2-year paid membership and is valid in the 50 U.S./D.C., excluding P.R. Membership activation must take place in store only. May not be valid in combination with other offers. Savings will be reflected in your cart when all offer requirements are met. If you remove any of the qualifying items from your cart or cancel all or part of your order, you will not receive the promotional savings. Valid on in-stock items only. Limit 1. Offer subject to change. ”
Thank you for being a My Best Buy™ member and game on!

I very rarely, if ever, pre-order games at this point. I have a 33qt storage bin filled almost to the top with games from my backlog on JUST the PS3 as it is. But for the right price I would probably add to that already insane backlog even further.
I'm not saying they should bring back the coupons for the newest of the hot titles. But using them to fire sale some year or two old stuff that is just taking up valuable shelf space wouldn't be that bad of an idea. Maybe they could even get the publishers to offset some of those costs.
It just seems like when they upped the price of GCU and then eliminated the coupons they used to do, the good sale prices went along with them.

Minimum of $150 Toward an Xbox One Console with xbox 360 or ps3 trade in

Is this still active? I understand that it is given out as a $100 gc and a $50 coupon towards an xbox one. When I click the link online, instead of bringing up the $150 offer, it now brings up $120 offer with two controllers. Is the $150 offer no longer valid? If I remember correctly it wasnt supposed to expire until after new years. Thanks so much

Hey again Knorman19,
This offer is, indeed, still available! It's only valid 11/02/2014 - 11/15/2014 though and can only be obtained at our U.S. retail stores -- online trades are not eligible for the coupon offer. For full details I'd encourage you to check out this other page:
Xbox One - Trade In & Trade Up
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Game Console Exchange - XBox One

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