Gamer Club Unlocked Membership Status

Can anyone tell me where to see my membership status, like when my Gamer Club Unlocked membership will expire (or has expired)?

Hello omatsei,
I'll be happy to answer your question, and thank you for being a My Best Buy member.
Without providing specific purchase information I can say that your membership would have expired last fall were it not for the complimentary extension we offered members. That being the case, your Unlocked membership benefits were extended until Feb. 10, 2014.
You would have been eligible for a $30 renewal coupon if you were interested in renewing, and we were recently able to offer an added time frame to provide those. Please see our post linked below for more information on how to receive a coupon.
Gamers Club Unlocked Renewal Coupon Requests
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Getting screwed out of my BestBuy Gamer's Unlocked Membership

So I have been a gamers unlocked member since I believe March of 2013. When Bestbuy upgraded the program with all the cool stuff I knew I had to sign up for the 2 year membership. I never received my e-mail to upgrade for the $30 for 2 years. So I made a post on here where a helpful admin sent me a coupon to let me upgrade my gamer's unlocked membership. Of course for everyone that knows that this coupon expired Dec. 31 2013. I believe I went into bestbuy maybe around mid december to go ahead and upgrade my account. I rightfully did paid my $30 and continued to purchase NEW games to receive that 20% off discount.
So time goes on and I finally made a new game purchase yesterday, which was Plants Vs Zombies for the Xbox One. Once the cashier rang up my bestbuy id my game wasn't being discounted. Granted on their screen it states I was a gamer's unlocked member. On top of the employee being completely unaware that gamers unlocked members receive the 20% discount. So after speaking with a manager I was told just to call 1-800-bestbuy.
So I call this morning and the rep, can't seem to find when I purchased my gamers unlocked membership. She states the only way I can get my membership is by my receipt. But the problem is I can't find my recepit let alone I don't know if I ever received one for purchasing the unlocked membership. I don't even remember if I paid with cash, card, certificates. All I do know is that I purchased the dang membership and my account even had stated I was a gamers unlocked member through 2015. Now suddenly it doesn't even state I'm a gamers unlocked member.
Now I'm being screwed over my membership that I paid $30 for, I wasn't able to get my discount on my Plants Vs Zombies purchase. Titanfall is releasing in 2 weeks, which I need my discount for, And everything else for the next 2 years. So is their anything that can happen for me? I don't know how this happens. I have my membership on my account and suddenly it disappeard. On top of at my Bestbuy the employee's have messed up several times when I purchased video game items. When I first stated how I had to post on this forum to receive my upgrade coupon it was because the employee never issued it out to my account. The employee's at my bestbuy are really unaware of what they are doing when it comes to this stuff. So maybe what the rep. told me and the employee never applied it to my account. But then I would be confused because my account showed I had the Gamers Unlocked membership linked to my account. So this is all very confusing and it's wrong it can be taken away from me for Bestbuy's mistake. I need some serious help.

Hello Stylo,
Thank you for being a My Best Buy member. I am sorry for any concern you've had with your Gamers Club Unlocked membership. While these were sent out via an automated system, and not any individuals at your store, I can understand your disappointment at not receiving it.
I was unable to locate a purchase where your renewal was purchased in December, so when your previous unlocked membership expired a few days ago, there was no renewal on the account. If you have the purchase receipt, please send me a private message with the Customer Service Pin Number and I'll be happy to ensure that purchase is attached to your account.
If you don't have the receipt but paid by credit card and can provide me with the store location, date and amount paid, I can attempt to locate the receipt that way. You can contact me by using the "Private Message" button in my signature line.
Thank you for reaching out to us on our forum. I hope we can get to the bottom of this together.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

All of a sudden, Gamer's Unlocked membership is gone

I went in to trade in a game and the system wouldn't give me my Gamer's Unlocked discount. The cashier tried with her account to see if it was the system and it also didn't work. Are some accounts affected? Can't even order a game with discount.
My membership is supposed to expire Feb 17/2017. Had this account since the whole Gamer's Unlocked thing started and I have always followed every rule. I usually buy my games, beat them, then trade them in. Never did any hanky-panky like you read about in other forums.
Help would be appreciated.

Hello Se7en082,
I apologize for the issues you've experienced with your Gamers Club Unlocked membership. I'll be happy to see what's going on with your account, but I'll need more information. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

I have never received my coupons for having the game club unlocked.

I have never received my coupons for having the game club unlocked. They are not in my spam folder or anything like that also. Thanks for any help you can give. I want to use my 50% off coupon for a strategy guide,

Hello TheMaggot38,
Thanks for joining Gamers Club Unlocked! I'm pleased to have you on board, and I'm sure you're enjoying the added benefits to your My Best Buy experience.
Some of the first benefits should be the welcome coupons, and I am sorry to hear yours were never delivered. I will look into this and send you a private message with additional information. Please watch for this shortly.
To check your messages, while logged into the forum click on the envelope in the upper right page corner.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamer Club Unlocked Is not showing expiration date??

I recently got GCU with the promo they had, the day I got it i had it activated but now there is no date shown, it just shows the GCU Banner and Club Benefits, but no expiration date, I was wondering if I still GCU?? Thanks in advance

Hi JRapp,
As the email you received stated, your Gamers Club Unlocked membership does show to be valid until 10/31/2016. The expiration date appearing or not appearing in BestBuy.com should not cause any problems when trying to utilize the 20% discount or any of the other associated benefits. I am showing that your BestBuy.com and My Best Buy™ accounts are linked, so the 20% discount should reflect on BestBuy.com too. I just tested your account and the 20% discount seemed to be working just fine.
Let us know if you have any other questions!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Gamer Club Unlocked - Special Welcome Coupon?

Hello, I purchased the Gamer Club Unlocked subscription a week or two ago and I did not receive my Special Welcome Coupon as advertised. How do I go about receiving this?
FWIW: I have checked all of my spam folders, etc.
Best Regards.

Hi mgsocom,
Sorry to hear that! Gamers' Club Unlocked welcome packets typically only take 2-3 business days to arrive by e-mail, so it'd be difficult to determine why you wouldn't have received yours by now. I've sent you some information though, so make sure to check your private messages when you get the chance.
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Whats is considered a ''new video game software'' with the Gamers Club Unlocked Membership?

I mean, is a preordered item, a week after release or a month after?.
Also if this apply with Wii U games.

Hey soccerzz5,
It looks like jac522 and Shady520 have everything pretty well covered here, but to provide an official answer: "new video game software" refers to any factory-sealed, disc-based game. It does not matter when the game was released or how long Best Buy has carried the title, just as long as the other two conditions are met (factory sealed, physical disc). Additional information on Gamers' Club Unlocked benefits can be found here:
BestBuy.com > My Best Buy Gamers' Club
http://bbyurl.us/MYBBYGC
I hope this helps!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Elite and Gamers Club Unlocked Membership question

Hello,
We recently became Elite members though wasn't looking to join. We were Gamers Club Unlocked Members from darn near day one, but now we cannot see the status of the Gamers Club Unlocked.
Did the Elite replace my Gamers Club Unlocked?
I have 5 maybe 6 games on preorder that i don't want to lose the GCU discount on.
Thanks for the help!!!

Hello jjnanj,
Elite or Elite Plus status is an upgrade on your account based on how much you have spent at Best Buy. Gamers Club Unlocked is a paid subscription that can be added to any My Best Buy account. It sounds like your Gamers Club Unlocked status was probably extended until Feb. 10 and recently expired, and that just happened to coincide with the time when the account was upgraded to Elite. If that is the case, the account holder would have been eligible for a renewal coupon. Please see our post here for instructions on how to request a replacement coupon.
You mentioned we when referring to your account, so I do want to remind you that My Best Buy accounts are for individual use and are not intended to be shared between friends or family. For more information on program rules, please visit the FAQ section at www.my.BestBuy.com.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked membership cancelled one year early and without notice

Hello. I was a GCU member with the old program, and upgraded to the new with the 30 dollar two year extension to membership in November 2013. My membership showed to be active until 6-5-2016, two years after my prior GCU membership expired. Yesterday, I went to preorder a game, and discovered my membership is gone. I was on the phone with customer service a few times, and so far it is not fixed. I found my original purchase receipt date in my history, along with the customer service PIN. I do not know why my membership was cancelled one year early, but I would like to get it fixed so that I can use it this week. Thank you.

Hello Shawn1,
We've seen several issues with Gamers Club Unlocked purchases in 2013. Not sure why, but I'm sorry for the hassle.
I'll be happy to see what we can do to fix you expiration date, but I'll need to verify your purchase receipts. Send me a private message by clicking the blue box at the end of my signature. Please include the "Customer Service Pin" from your purchase receipt or the BestBuy.com Order Number.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Can't pay off pre-order to join Gamer Club Unlocked in weekly ad?

So I got the Best Buy ad this moring in the paper and saw the "Join Gamers Club Unlocked for $30 when you buy any new game $39.99 or above." Knowing I still had 3 preorders outstanding, I called up the Rewards Zone 866 number and asked them if I would be able to take my preorder in and just pay it in full to satisfy the requirement so I could join. Of course is what I was told and just to take my pre-order receipt into customer service.
I head into Best Buy in Castleton, Indiana (#229) and head to customer service as told with the ad and explain I called the RZ 866 number and they told me to bring it to them. After the lady handling the registered called someone, he told me that it would be no problem and he would just have to cancel my preorder and then to just pull the game card and one of the Gamers Club Unlocked cards and the register would take care of it.
Then that is when everything went South.
I hand the individual the two cards and he proceeds to tell me I could join the GCU for $30 when I buy a game. When I told him I wanted to pay in full for the game he told me I could not do that because "it's two different systems." I explained that I had already spoken to the RZ folks as well as customer service and then he told me "well I should know, I'm the video games guy." I then told him I would just come home and call the RZ folks again, asked for his name and store number which he gave me in a smug tone and I left. As I was walking out the sliding glass doors he said "have a nice day" in a condescending tone. That set me off. I turned and asked the security guy for a manager to complain about the terrible customer service and attitude and the manager was apathetic in helping me. After explaining what I was trying to do, he said he "thought" he could help me. At this point I was overly annoyed so I told him to forget about it and left.
If you look at the add, nowhere does it say you can't pay in full for a preorder game to satisfy the requirement. Obviously it can be done because the folks on the 866 number said it would be no problem and I've seen multiple posts on several video game forums of people doing it at their local store. This is probably the third time in the last year I've had issues with associates at this store on advertised deals. So what gives? Lack of training? Employees that just don't care?
So now my dilemma is do I go to another location to see if they can help me or do I just cancel all of my preorders and find a new retailer?

Hello Jason,
Enuf is spot-on: since in-store pre-order deposits are not considered to be actual purchases, bundle offers such as our current Gamers' Club Unlocked promotion do not apply. If the title you reserved is released and you pick up your copy while the offer is still in effect, then you would be able to take advantage of the bundle savings during the final sale. Otherwise, you will need to purchase another title $39.99+ to be eligible.
As far as why your thread was moved is concerned, all My Best Buy Gamers' Club-related inquiries -- including those on promotional offers, benefits, and pre-order bonus certificates -- belong in this board. Our In-Store Purchase board is intended as a place for customers to post general policy inquiries, share their in-store experience, and obtain support for existing/prior purchases.
Thanks for your understanding, as well as for taking the time to post!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

My Gamers Club Unlocked membership expiration is still wrong.

I have mentioned this several times and seems nothing has been resolved.
I renewed GCU back in September 2013, about a week after it expired. I then renew once again sometime in November I think. That time the GCU was for 2 years as the program had been overhauled. Therefore my GCU should be until September 2016 yet it still shows 2015 on the MYBB page.
Additionally, I only receive one welcome pack of coupons despite two separate renewals (a 1 year and then 2 year).

Hi k41,
First, I sincerely appreciate your continued patience in regards to your Gamers Club Unlocked (GCU) expiration date discrepancy. As we’ve stated previously on the forums, this is a well-known issue within our My Best Buy team and they have been working to resolve this since the issue began occurring. We are very confident that this will be resolved well before your benefits would ever expire.
In regards to your GCU Welcome Packet, the Welcome Packets are generally sent within 2-3 business days of signing up for the program. I further apologize as it sounds like you may not have received one of your packets! I’m going to send you a private message with more information in regards to this. As a reminder, you can check your private messages by clicking the small envelope on the top right of the screen.
Thanks again and you’ll be hearing from me soon!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Did not receive gamer club unlocked discount

So i went to pick up my pre order of the order, it was until i bought it and got home that i realize i did not get my gamers club unlocked discount even though the guy scanned my member card, anything i can to to get the small refund?

Hello JuanAndrade,
Thank you for purchasing The Order:1886 from Best Buy. I'm sorry to hear you may have had trouble with your Gamers Club benefits.
I will need additional information in order to determine what we may be able to do to assist you today. Please watch for a private message from me shortly. To check your messages, while logged into the forum click on the envelope in the upper right corner of the page.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamer Club Unlocked for sale online?

I tried using my coupon in the store for $60.00 off and after about an hour of managers and calling best buy, getting transferred 6 times, and finally I was told to go online and order Gamers Club Unlocked and then call back and they could credit me the $60.00, I can't seem to find it for sale online... does anyone know if that is even possible? At least the cahier Brian bought me a soda..

Hello jameshinsvark,
I am sorry to hear of the trouble you had with your Unlocked discount coupon. It does sound as though there may have been some user error on the part of the store associate assisting you in your check-out process.
I have replied to your private message, but as BrianJason mentioned, Gamers Club Unlocked can only be purchased in-store. As you had a manager there aware of your situation and offering assistance I would recommend you return and speak with him or her.
Thank you for being a My Best Buy member. I hope the store is able to assist you in getting Unlocked as you had desired.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

$30 Gamer Club Unlocked Coupon Won't Work ("already redeemed")

i'm an elite plus member and received the $30 2-year renewal coupon for GCU. i went to 2 different best buys and my coupon would not work because it said "already redeemed." the stores refused to help and said i should call 1-800-Bestbuy. I called twice and kept getting the runaround by service reps who said they knew nothing about the promotion.
very frustrating - how do i resolve this!? i thought BB had a policy about providing SOLUTIONS to customers?
Solved!
Go to Solution.

Hello ceg002,
I regret to hear that you attempted to renew your Unlocked membership with the coupon at two separate Best Buy stores to no avail.
At this time, the $30 coupon is for active members or members whose memberships may have expired since May 1, 2013 and this is a one time use coupon. I would like to further review your account with you, if you are able to send me your member ID by clicking on the "Private Message" link near my name below.
Thank you for your time,
Kelly|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Membership Won't Show Up

Hi, I recently purchased a $40 game to get GCU for $30 and returned both the game and GCU. I did get refunded $70 then I bought a $15 phone and got GCU for free. The other day it said my membership expires november 1 2018 then I got my refund of $30 from the first GCU I bought. Now I don't see any expiration date. I'd like to know if I'm still a member or not. Thanks
Solved!
Go to Solution.

Hi SomethingNanika,
Welcome to the My Best Buy Gamers' Club! I have to admit I'm surprised you were able to return your initial Unlocked subscription -- they're techncially non-returnable, non-refundable items -- but I'd be glad to help you out.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamer Club Unlocked Membership Status

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