Gamers Club address wrong

How can I change my Address for Gamers Club account???Everytime I buy something the wrong address shows up at check out. I tell the cashier all the time its the wrong address... reply .... There is nothing we can do in store to correct the issue. I have been on BB website,My account, I can shange shipping address,but I have yet to find where I can change my address for Gamers Clud!! Please point me in the right direction.

Hi muddskipper,
First, thank you very much for being a Gamers Club Unlocked (GCU) member! Also, I apologize for the delay in response here and I’m more than happy to assist. The address associated with your GCU membership is actually going to be the same address on your My Best Buy membership overall. If that address is incorrect, then I should certainly be able to help out.
If you’re still needing assistance here, kindly send me a private message including both your My Best Buy membership ID, as well as the primary address you would like on file. Once I hear from you, I’ll verify the necessary information and respond accordingly. You can send me a private message by simply clicking the link in my signature.
Thanks!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers club unlocked applied to wrong reward zone account

I have two reward zone accounts. One that was created accidentally and the other which has all my points. The card was applied to the wrong account. Can I change this to the correct account so I can get the correct points(
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Hello there Jonolmo,
Having your primary My Best Buy™ membership attached to the Gamers Club Unlocked membership is essential to ensuring you have a hassle-free experience with receiving your benefits and rewards from these two programs. I’m sorry to hear that your Gamers Club Unlocked membership may have been attached to a different account.
Using the email address you registered with the forum, I sadly couldn’t locate the memberships you speak of. I am sending you a private message to gather further details in regards to these memberships to see what options we may have for you. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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My Gamers Club Unlocked membership expiration is still wrong.

I have mentioned this several times and seems nothing has been resolved.
I renewed GCU back in September 2013, about a week after it expired. I then renew once again sometime in November I think. That time the GCU was for 2 years as the program had been overhauled. Therefore my GCU should be until September 2016 yet it still shows 2015 on the MYBB page.
Additionally, I only receive one welcome pack of coupons despite two separate renewals (a 1 year and then 2 year).

Hi k41,
First, I sincerely appreciate your continued patience in regards to your Gamers Club Unlocked (GCU) expiration date discrepancy. As we’ve stated previously on the forums, this is a well-known issue within our My Best Buy team and they have been working to resolve this since the issue began occurring. We are very confident that this will be resolved well before your benefits would ever expire.
In regards to your GCU Welcome Packet, the Welcome Packets are generally sent within 2-3 business days of signing up for the program. I further apologize as it sounds like you may not have received one of your packets! I’m going to send you a private message with more information in regards to this. As a reminder, you can check your private messages by clicking the small envelope on the top right of the screen.
Thanks again and you’ll be hearing from me soon!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked issue

Can somebody help me out? I went to another branch of bestbuy since its closer to my place and not to the branch where i purchased my gcu to resolve my issue. I havent gone to the to the retail store where I purchased the gamers club unlocked membership. I apparently got the wrong membership card since I got the gifting option instead of the subscription.
Last week I tried to trade in my sunset overdrive game but did not get the 10% discount because they said its not in the system. I showed them the receipt and said its weird that i havent gotten it. Its clear to me they dont have any idea how to activate it and even missed the detail that what they gave me was a gifting membership and not the subscription. That is why they cant fix the problem. Also, customer support did something with my membership making it worse, she apparently did an exchange to something I did not receive and now it reflects on your system. I asked a guy in their gaming department to look into my account to see if i was enrolled in the gcu and what he found was i purchased the gifting option and not the membership. Well, its not my fault that they gave me the wrong one.
I hope you can look into my account so next time i go to the retail store theyll know what to do. Thank you.

Hi Ickerson,
While I certainly appreciate you signing up for Gamers Club Unlocked (GCU), I’m very sorry to hear that you may have run into issues with getting it properly attached to your My Best Buy account! This should be a pretty seamless signup experience, so it’s unfortunate to hear that you ran into issues both during your first visit, as well as when you returned to our store. I’m more than happy to review your recent purchases and advise as needed.
I was able to locate your purchase history using your email address on file for the forums and I can see what happened here. You are correct that the GCU gifting option was in fact rang up and not the individual membership. Regrettably, this isn’t something we can assist with on the forums, as GCU can only be signed up for in-store. When you get a chance, you’ll want to return to the store you visited who did the re-ring transaction and have them redo the transaction using the standard GCU membership SKU (3081375). You may wish to bring the physical GCU card up to Customer Service when you visit (there should be a card for the personal membership and one for the gifting option). I would also suggest asking for a manager if needed.
I certainly hope for a much more pleasant and effective experience upon your return. After this is all taken care of in-store, please feel free to reach out to me should you need any further assistance. You can contact me via private message by clicking the link in my signature.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club unlocked extension?

I still have not recieved my $30 coupon to extend my Gamers club membership. Has anybody gotten it ye?. Nothing in the mail or email (i checked my spam too).

Hi viewfinder,
Here is the information you need for assistance with your Unlocked renewal coupon.
So we can review your eligibility for this promotion, please use the link in my signature line below to send me a private message with the following information:
Name on the account
Account #
Email Address
Date last enrolled in Gamers Club Unlocked
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

When do you receive gamers club welcome packet?

Hello. I was wondering if anyone knows when to expect the gaming welcome packet for signing up for gamers club unlocked.
I joined 2 months ago and while the account does get the 10% trade bonus and 20% off new games, I haven't gotten any emails or regular mail about joining the unlocked club

Hello MattSeal,
I hope you’ve been putting your newly obtained Gamers Club Unlocked (GCU) benefits to good use! I’m happy to hear that you’ve been receiving some of the benefits of the program. However, I do apologize as it sounds like you may not have received the Welcome Packet yet, which is a pretty stellar benefit in itself.
The Welcome Packets are usually sent out within 2-3 days of signing up for GCU, so you definitely should have received yours by now. Using your email address on file for the forums, I’ve attempted to locate your My Best Buy membership and I’ve been unable to do so. With that said, at your earliest convenience, please send me a private message including your My Best Buy membership number. Once I receive your message, I’ll look into this further and respond accordingly. To send me a private message, simply click the link in my signature.
I look forward to hearing from you and helping further with this!
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Did not receive gamers club unlocked welcome email and not appearing in account

I just signed up for gamers club unlocked today but didnt receive a welcome email andit doesnt appear to be listed in my account. Could someone confirm if I have it?

Hi mchristy,
I wouldn't worry just yet! It typically takes 2-3 business days for welcome packets to arrive after enrollment, so you may still see yours within the week. Make sure to keep an eye on both your inbox and junk mail folders over the next few days for that communication. Gmail users should also monitor their Promotions folder if they have this option enabled as messages from retailers (including Best Buy) may wind up in this folder, effectively bypassing the primary inbox.
As far as your Gamers' Club Unlocked status is concerned, it looks like you simply need to complete the enrollment process on BestBuy.com to address this issue. Instructions how to do so can be found in the article I've linked below, so I'd encourage you to try them out when you can.
How To Register Your My Best Buy™ Account
Welcome to the My Best Buy Gamers' Club!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

I Didn't Get a Gamers Club Unlocked Discount

Hello, I preordered http://www.bestbuy.com/site/nintendo-amiibo-figure-toad-multi/3214007.p through the website and didn't get a 20% discount despite having a Gamers Club Unlocked membership. What did I do wrong?
For that matter, I've put several non-preorder video games in my cart and don't see a discount being applied to the price. Is it applied at checkout or is it not possible to get the discount via the website?

Hello Patrick_Dark,
Thanks for being a My Best Buy Gamers Club Unlocked member. I'm very sorry to hear that the process hasn't gone quite as expected thus far.
Having two My Best Buy accounts can certainly complicate matters, and I'm happy to hear that you were able to find our information on requesting an account merge. A member of our team will follow up to your merge request.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Confused by my Gamers Club Unlocked status

Hey BBY mod crew! I'm pretty impressed by the level of interaction between Best Buy's moderators and customer service staff on these boards - its why I came here with my question!
Last week, I took advantage of the Gamers Club Unlocked $30 sale and picked up a 2 year subscription with my pre-order of GTAV, which was, in my opinion, a pretty sweet deal. However, with the changes I see have been made to the MyBestBuy web portal for Black Friday, I can't tell if my membership has been activated or not, despite it showing up on my receipt and in my purchase history.
I was going to purchase a couple games as gifts and for myself over the weekend, but even with a couple tests on full-priced items, it doesn't appear that the discount is going into effect. Now that I'm reflecting back on the purchase, I'm not even sure that I ever even received a "welcome to GCU" email after my purchase. Can someone please help me understand a) if my GCU subscription is even activated, and B) if so, if I'm shopping online, do the discoutns go into effect in my shopping cart automatically, or at check-out?
Thanks a ton - hope everyone has a great Thanksgiving!
Solved!
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Hello DallasJordan,
Well this is quite the unfortunate circumstance! You come to our forums due to being impressed by the level of interaction here (thanks by the way J) and we don’t get to your post until well after the fact! We try to respond as soon as possible, but the increased volume around the Holidays tends to add an element of difficulty to that. I do however apologize for both the delay in response, as well as the issue at hand with your Gamers Club Unlocked (GCU) signup.
I was able to locate the purchase you speak of using your email address on file for the forums. Regrettably, Shankya is correct here. There are two options when purchasing GCU and one is a gifting option, which is intended to be provided to someone else and will not apply to your own account. Your transaction includes the gifting option and not the normal membership. In this situation, you’ll want to return to the store and Customer Service should be able to assist in ringing the transaction correctly.
First impressions are pretty important to me, so I wish yours was a bit more positive in nature here on the forums. However, please don’t hesitate to reach out to us in the future should you need assistance!
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlock 20% discount not showing up at checkout

I have gamers club unlocked. It was activated yesterday in the store, yet whenever I go to purchase a game the 20% is not showing up. I cant even check to see if the GCU is linked to my online account. Hopefully someone can resolve this for me.

Hello victorsvaliant,
Welcome to the forum, and congrats on becoming Unlocked!
I looked over your account using the email address you registered with the forum, and I believe that I can explain why the 20% discount is not reflected in your online shopping cart. Your BestBuy.com and My Best Buy™ accounts would need to be linked in-order for the discount to apply. It actually looks like you may have three active My Best Buy™ accounts, which could also be contributing to the issue.
With that being said, I would suggest that we merge your accounts and then link that primary account to your BestBuy.com account. That should then allow you to utilize the 20% discount on BestBuy.com. To gather some additional information and further discuss a merge with you, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top.
Merging My Best Buy™ Accounts
Thank you for posting
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Missing 2X points bonus from Gamers Club

Hi,
I recently purchased some games in-store and online and I don't see the double points for being a Gamers Club Free member. This has happened to EVERY transaction I have for games. Am I doing something wrong? So far, I am still missing the last 2 transaction for double points for Gamers club on 1/4 and 1/6. I'm tired of emailing best buy every time I buy a new game to get the bonus points.
Solved!
Go to Solution.

Hello gogeta0831,
Thank you for purchasing your games from Best Buy, and thank you for being a My Best Buy Gamers Club member. We appreciate your loyalty, and it is not our desire to make your experience a cumbersome one.
As long as your My Best Buy account is linked to your online orders, and you attach your My Best Buy account to purchases in-store, even when using your My Best Buy Credit Card, then you should see all eligible bonuses post.
In some cases bonus points take longer to post than standard points, and may take a full 20 days, even if standard points or in some cases different promotional points have already posted.
As 20 days from 1/4 would be this Friday, please allow the full amount of time to pass for each transaction to see if the points post as intended.
If they do not, please send me a private message on Monday and I will be happy to review your account balance with you at that time.
Please let me know if you have any additional questions regarding this or other My Best Buy Gamers Club offers.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Signed up for Gamers Club Unlocked on 5/28 and never received Welcome Coupon email packet

Hello,
I signed up for the Gamers Club Unlocked on 5/28 and am still waiting to receive my Welcome coupon email packet. I was told that this takes 2-3 days but have not received anything. I combed through my spam/junk email filter as well and did not find anything.

Greetings johnnysucco, and welcome to the forum!
It can generally take 1 to 2 business days for the Welcome Packet to arrive via email once a member has become Unlocked. If it has been more than 2 business days and you have not received the Welcome Packet yet, then I want to make sure the email address that we have one file is accurate. I am going to send you a private message so that I can go over your My Best Buy™ account with you. To check your private messages, you would want to login to the forum and click on the envelope icon at the top of the screen.
Thank you for reaching out to us.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked $30 Renewal Coupon??

Good Evening!
Last night while reading one of the gaming forums I often visit, I came across a thread that started at the end of Novemeber 2013, that mentioned that coupons were emailed out to GCU members, or members whose subscriptions recently expired, to get re-subscribed for $30. After reading about it, I fumbled through my inbox and spam folder, and wasn't able to find any such coupon. There were a few other people in that forum thread who didn't recieve a coupon either, and were directed here to the Best Buy Unboxed forums, and were told to leave a message here about it, to see if a coupon could be re-sent. Any input at all would be much appreciated, as I would definitely like to partake in the offer if I'm still able to . That was the first I've heard of it.
Thanks!
Solved!
Go to Solution.

Hello Mikeatris,
Thank you for your continued interest in Gamers Club Unlocked. I regret to report that no additional coupons will be issued, as they all expired yesterday. Please watch your registered email address and www.my.BestBuy.com for any future offers or promotions.
At this time Gamers Club Unlocked can only be purchased at a local Best Buy store.
Please let us know if you have any additional questions.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Randomly dissapeared

Just noticed when trying to pre-order/trade in stuff for NBA 2k15 that my GCU never showed up. Tried logging into mybestbuy to see my info and my GCU isn't showing up. I know I had a 2 year one. Last time I used it for Destiny on Sept. 9th and everything was good. HELP!

Hi Skaterpunk444,
I’m very sorry to hear that there may be some confusion with your Gamers Club Unlocked (GCU) membership! Furthermore, I regret hearing that you came into one of our Best Buy locations under the impression that you’d still receive your GCU benefits, only to find out that your GCU benefits may no longer be active on your account. I’d like to look into this and offer assistance where I can!
Using your email address on file for the forums, I’ve located your My Best Buy membership information, specifically for GCU. I’m going to send you a private message with more information about the status of your account, so please keep an eye out. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
Thanks for sharing your concerns with us and you’ll be hearing from me soon.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked - Not showing up as activated

I preordered several Disney Infinity items back on 7/21 along with a My Gamers Club Unlocked card. The 20% discount was applied to everything in my order. The card itself came directly to my house a couple of days later. I took the card to my local Best Buy store to have it activated. Like many others on this message board, the cashiers were confused and had to call over a manager. They apparently activated it, but it then charged me $30 again...they processed that as a store discount. The manager basically said she didn't have time to figure it all out so she was just processing it as a store credit. They did ask me for My Best Buy membership information so I figured it was all set. That was on August 1st. I still can't see the card on my online account. I am looking to preorder several other games, but won't until this problem is resolved. I requested help via email and was just directed to call an 800 number. Any help would be appreciated. I saw where several people on this message board had the store ring up a game when the card was activated, but no one did for me in the store. I figured it was working when the discount was applied to my online order. Thanks in advance for the help. rumrunner25

Hello rumrunner25,
There seems to be an issue with the stores process and how it's communicated. I'm really sorry for the inconvenience you've experienced with getting your Gamers Club Unlocked membership activated.
The stores management team should be able to resolve this issue and I personally apologize for the manager’s behavior. We never want our customers to feel this way.
It does appear that you were given the wrong card. I'd advise you to return to the store and have them attempt to activate it again. Make sure that they add your My Best Buy account information to the transaction and ring-up a new game purchase before leaving the store.
If they're unable to active your current card, then they'll need to exchange it. Please note that the card shouldn't have "Gifting" on it or on your purchase receipt. If it does, then this is the wrong card.
I'm sorry again for all the trouble and please keep me the loop on how it goes. I look forward to hearing from you.

Gamers Club address wrong

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