Gamers Club: Microsoft Points Offer

As a gamer, one of my favorite words to hear is “free”. That word can have many different meanings, but I think we can all agree that free is generally good, yes? Well that’s why I am excited to tell all of you Gamers Club members that from 5/13/13 to 5/25/2013 you are eligible to receive 400 free Microsoft Points with your purchase of 4000 Microsoft points! This offer is only valid for current Gamers Club and Gamers Club Unlocked members, so if you are not a member of our Gamers Club programs yet, please click on the hyperlink to find out how you can join in on the fun and take advantage of this offer: Gamers Club Benefits.
Now, if you’ve ever bought Microsoft points before you probably already know about all of the awesome stuff that can be purchased with the points. Stuff like: full length Xbox 360 and Xbox Live arcade games, DLC for your favorite Xbox titles, buying or renting HD movies, getting the latest music, you can even spruce up your Xbox avatar with some cool new gear if you want to! The options are almost limitless, and with this deal you can get even more bang for your buck.
If you haven’t purchased Microsoft points through Best Buy before, then this is the perfect time to experience all of the added content that can be accessed with Microsoft Points!
Alright, I’m sure you’ve heard enough out of me at this point, and some of you may be wondering, “how do I claim this offer?” It’s simple, to claim this offer head on over to MyRewardZone.com, log into your account and place your mouse over the “Gamers Club” tab. A “Gamers Club Offers” link will drop down from the menu, click on that link and then you should be able to click on the Microsoft offer. Next, press “get coupon” and presto! Your coupon is ready to be printed off and used at your favorite Best Buy store to claim your bonus 400 Microsoft points!
I would like to mention that there is a limit of one offer per Reward Zone Gamers Club Membership, and you must purchase 4000 Microsoft points in one transaction to qualify for the promotion.
So just a quick re-cap… Free is good. Microsoft Points are good. Free Microsoft points are AWESOME! Now if you’ll excuse me, I need to head out and get my free points while this offer is available.
Game on,
David|Community Connector | Best Buy® Corporate
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Hi JDNixx,
It looks like enuf has everything pretty well covered here, so there isn't much more we'd be able to add. If you'd like more information on when and where Gamers' Club Unlocked benefits are applicable though I'd encourage you to check out the following pages:
BestBuy.com > My Best Buy > Gamers' Club
http://bbyurl.us/MYBBYGC
My Best Buy Gamers Club Unlocked FAQ
Let us know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
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Missing 2X points bonus from Gamers Club

Hi,
I recently purchased some games in-store and online and I don't see the double points for being a Gamers Club Free member. This has happened to EVERY transaction I have for games. Am I doing something wrong? So far, I am still missing the last 2 transaction for double points for Gamers club on 1/4 and 1/6. I'm tired of emailing best buy every time I buy a new game to get the bonus points.
Solved!
Go to Solution.

Hello gogeta0831,
Thank you for purchasing your games from Best Buy, and thank you for being a My Best Buy Gamers Club member. We appreciate your loyalty, and it is not our desire to make your experience a cumbersome one.
As long as your My Best Buy account is linked to your online orders, and you attach your My Best Buy account to purchases in-store, even when using your My Best Buy Credit Card, then you should see all eligible bonuses post.
In some cases bonus points take longer to post than standard points, and may take a full 20 days, even if standard points or in some cases different promotional points have already posted.
As 20 days from 1/4 would be this Friday, please allow the full amount of time to pass for each transaction to see if the points post as intended.
If they do not, please send me a private message on Monday and I will be happy to review your account balance with you at that time.
Please let me know if you have any additional questions regarding this or other My Best Buy Gamers Club offers.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers club expiration and missing points

I still don't see my gamers club expiration date and would like to know when it expires. Also, it seems like I haven't been getting points for purchasing games from bestbuy for some reason. Some bestbuy purchases show points next to it but most of them show "0" and all I pretty much buy from bestbuy are games. Just found it weird that I'm supposed to get 2x points for purchasing new games and for being a GCU member. Any help would be appreciated. Thanks in advance

Hello SomethingNanika,
I see that Aaron responded back in November with your expiration date of 11/01/2018. This hasn't changed in our system. Unfortunately, it may not be reflected on the website.
I was able to locate your purchase history and you have points pending to your account. We appreciate your patience as we work as quickly as possible to allocate these points.
Blake|Social Media Specialist | Best Buy® Corporate
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Reward Zone Gamers Club Exclusive Offer on Evolve

Reward Zone Gamers Club members can score an additional $5 off Evolve right now!
Sign in to your Gamers Club account to get the coupon and use it on your in-store or online purchase. This promotion ends tomorrow so you'll need to act quick
Not familiar with Evolve just yet? Follow the link to read all about it over on the Plug-In blog: Evolve is Monster Hunting in an Alien Landscape

Hey the online-only code that came today via RZGC for an additional $5 off the $49.99 sale priced Dual Shock 4 controllers is SUPER tempting... but there's no stock! Any word if there will be any restocking today while the deal is on?
It's such a great deal, maybe we were just done in by the eastern time zone early birds...

How are preorders to be charged w/ Gamers Club members?

Ok so Gamers Club unlocked members save 20% on all new games... $59.99= $47.99 before tax YES?
SO if I PREORDER a game for $5... they need to ring me up as $42.99 CORRECT? Pretty sure I've been overcharged for MOST of my games since unlocked started. I can't see more than 90 days of purchase history to confirm- but the past month with Halo, GTA5, Dragon's Age, this has been the case. I'm often not able to catch at the register as they're always struggling to get everything to work correctly at the pickup desk- gift cards or additional previous reward certs only compound their problems and make the reciepts a mess- so I walk out always saying- YOU TOOK MY $5 preorder off this right? I always mention I preorder but I never have my reciept, and ask them to look it up- I always tell them the transaction date as I look it up in my history on my phone.
FIRST OFF- Best buy needs to kill the "do you have your reciept" trash. They need a PREORDER STATUS for customer accounts especially for Gamers Club as many of us preorder more than 6mos in advance to get $10 preorder coupons and such- one example- I preordered Assasins Creed 4 on PS4- MONTHS ago- and didn't pick it up- so I should get my $5 back- but I can't pull up my history as this was over 90 days ago- so now I can't tell them WHEN I ordered this- and thus- how do I get my $5 in this case?
This would then eliminate the mess in my 1st paragraph- you show up- say what you bought- flash your phone# or Gamer Club ID and they say- ah yes- you preordered the game- I have your $5 down here- I'll get your game- and from there the system rings up $54.99 then removes your 20% GamerClub discount.
Problem solved.
So how can I get my preordered $$ from all my games from this year? Anyone else seeing this problem, or am I overlooking something and just an idiot? (possible of course!)

Hi there brandonc-
Sorry for the tardiness of this response; we are completely backlogged on posts from the holiday and it’s taking us some time to get caught up.
I completely understand wanting to make sure that you are getting the right value for your games along with the Gamers Club Unlocked membership. That’s the whole point to signing up right? It looks like StraightUpLazy was able to provide some help here and he is correct in how the pre-order deposit is applied to your purchase.
I’m sorry that our pre-order process has caused you so much frustration, that is certainly not our intention and we are always looking to improve the experience as much as possible. I appreciate your feedback around this and it is something that is on our radar that we are hoping to get changed in the future.
Please let us know if you have any further concerns.
Thanks,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Renewal Question

Hi Matt, I've been a Gamers Club Unlocked Member since the program started in September of 2011, as well as a pretty consistent Premier Silver( which has now become Elite P'us) member. My Gamer's Club Unlocked membership expires on the 14th of next month, & I was wondering how should I proceed in keeping my membership? Your advise is greatly appreciated. Thanks, Mark

Good afternoon MTSongy,
The Gamers Club Unlocked membership went through some enhancements back in November and is no longer $14.99 per year. As enuf mentioned, it currently cost $119.99 for a two year Unlocked membership. We have had a couple promotional offers the past couple weeks that were offering a discount of the membership price, but those offers have expired. There is always the possibility we could have a similar offer in the future; however, at this moment, the price to be Unlocked is $119.99.
My Best Buy™ Gamers Club Unlocked Enhancements
Thank you for posting to the forum.
Derek|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Issues - HELP lol

I bought the X-Box One Bundle the night it came out 11/21/13. I am supposed to get 10% off new games and when trading in games.
I am so frustrated. I spoke with the store manager, they told me to call the reward zone member line. I've called 5 times and have had an open case since March.
No calls no emails, ridiculous. I think I was also entitled to a gift certificate etc.
In all case, the Bundle shows up on my receipt but the Gamers Club Unlocked doesn't.
I have the actual receipt (missing the line item but shows I got the bundle).
How do I get this fixed?
Thanks!

Hello Rhenny,
Thank you for being a My Best Buy member, and thank you for purchasing your Xbox One from Best Buy! I'll be happy to review your purchase with you.
There was no gift certificate offer with the Unlocked Epic Gaming Bundle, but you would be entitled to 20% off all new game purchases and a 10% bonus value on game trade-ins at your local store with a My Best Buy Gamers Club Unlocked membership.
Based on your explanation of the sale, and confirmed by reviewing the receipt, there was no Unlocked membership sold to you back in November. This being the case, I'm afraid we would not be able to make that change to your account manually. Unlocked memberships can only be sold at stores.
I would like to review this with you further, and I will send you a private message shortly with additional information. To check your messages, while logged into the forum click on the envelope in the upper right corner.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club unlocked on sale?

I know the regular price for two years is 120.00. Any idea when BB will run another promotion for 60.00 for two years? I'd just hate to buy it today and then a week later (a Labor Day sale) it's 50% off....
Thanks for your help an advance..

Hi Locoboof,
We aren't able to provide details on upcoming promotions or sales events, so the best advice I can give would be to keep an eye on BestBuy.com, our weekly ads, the My Best Buy site, and your inbox for future offers.
Thanks for your understanding, as well as your interest in the Gamers' Club Unlocked program!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Activated Gamers Club yesterday at B&M Store but not seeing discount online

Hello. I had the my Gamers Club Unlocked yesterday at a BB B&M store. Looking at the reciept it has the correct Best Buy Member ID. Is there something else I need to do?

Hello again Xarthan-
I’m not sure if I 100% understand your question, but I’ll try to cover all the angles nevertheless.
If you are referring to how you would see the bonus points for the My Best Buy Gamers Club Get $10 promotion, typically those points would post to your My Best Buy account 15-20 days after you pick up your pre-order on any qualifying title. Typically, those points will appear on the date you made your pre-order in your account summary on BestBuy.com. We have a FAQ on the promotion here with more details.
If you are looking for the list of the qualifying titles for the Get $10 promotion, you can find them here.
I hope this covers it, but if not, please let me know.

Gamers Club Unlocked $30 Renewal Coupon??

Good Evening!
Last night while reading one of the gaming forums I often visit, I came across a thread that started at the end of Novemeber 2013, that mentioned that coupons were emailed out to GCU members, or members whose subscriptions recently expired, to get re-subscribed for $30. After reading about it, I fumbled through my inbox and spam folder, and wasn't able to find any such coupon. There were a few other people in that forum thread who didn't recieve a coupon either, and were directed here to the Best Buy Unboxed forums, and were told to leave a message here about it, to see if a coupon could be re-sent. Any input at all would be much appreciated, as I would definitely like to partake in the offer if I'm still able to . That was the first I've heard of it.
Thanks!
Solved!
Go to Solution.

Hello Mikeatris,
Thank you for your continued interest in Gamers Club Unlocked. I regret to report that no additional coupons will be issued, as they all expired yesterday. Please watch your registered email address and www.my.BestBuy.com for any future offers or promotions.
At this time Gamers Club Unlocked can only be purchased at a local Best Buy store.
Please let us know if you have any additional questions.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Randomly dissapeared

Just noticed when trying to pre-order/trade in stuff for NBA 2k15 that my GCU never showed up. Tried logging into mybestbuy to see my info and my GCU isn't showing up. I know I had a 2 year one. Last time I used it for Destiny on Sept. 9th and everything was good. HELP!

Hi Skaterpunk444,
I’m very sorry to hear that there may be some confusion with your Gamers Club Unlocked (GCU) membership! Furthermore, I regret hearing that you came into one of our Best Buy locations under the impression that you’d still receive your GCU benefits, only to find out that your GCU benefits may no longer be active on your account. I’d like to look into this and offer assistance where I can!
Using your email address on file for the forums, I’ve located your My Best Buy membership information, specifically for GCU. I’m going to send you a private message with more information about the status of your account, so please keep an eye out. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
Thanks for sharing your concerns with us and you’ll be hearing from me soon.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked for $30 with $39.99 purchase

I didn't realize this promotion was going on. I picked up COD Adnvaced Warfare last Monday, can I go in with my receipt and still get Gamers Club Unlocked for $30?
Thanks!

Hey again Brandwin,
Both items must appear on the same receipt for the promotional savings to apply, so you would need to return and repurchase your copy in order to qualify for the offer. Since we also don't accept the return of opened media (games, music, movies, PC software), I'd encourage you to speak with the staff at your local store for assistance -- I have confidence they'll be able to help you out.
Thanks for your interest in the My Best Buy Gamers' Club!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Question

I'm thinking about purchasing gamers club unlock but I wanted to get things clear here. So your saying we get 20% of new games and the minimum is up to 3 games. So let's say I buy a $60 game does that mean I will only have to pay $48?

Hello JayRich,
I like the way you are thinking. If you are going to be buying games over the next two years you'll love the perks! Unlocked members receive 20% off all new games (excluding digital downloads), so a $60 title would be $48 + tax. There is no limit to how many games you can buy with this discount, but you can only purchase three of the same title using your discount.
In addition to this, you receive 10% off used games. If you trade in your games at your local Best Buy store you get double points for every dollar value traded in as well as a 10% bonus on the trade-in value.
For additional information on all the Unlocked benefits, please see our knowledge base article linked below.
My Best Buy Gamers Club Unlocked Benefits
Cheers!
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked membership

I bought a membership about a week ago and I cannot see it reflected on my account. Does it take a little while to process that or am I possibly looking in the wrong place?

Hi mmcmahan17,
Welcome to the My Best Buy Gamers' Club! Unlocked subscriptions offer some pretty sweet benefits, so I can imagine how anxious you must feel to start taking advantage of them.
Customers can generally expect to see their GCU bonuses on BestBuy.com within 2-3 days of enrollment. Their My Best Buy membership must be fully registered and linked to their BestBuy.com account, however, as both of these are required to ensure the GCU discount is reflected in-cart.
With that in mind, it looks like your GCU status should be reflected on BestBuy.com. To verify, simply do the following:
When signed into your BestBuy.com account, hover over the My Best Buy tab at the top of any page
Click on Account Overview in the menu that appears
On the following page, hover over the Rewards tab
Click on the Overview option that appears in the next menu
Both your Gamers' Club status (Unlocked or no) and expiration date should be listed in the lower right-hand corner of the following page.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Expiration Date

Hello,
My expiration date seems to be wrong. A while ago, I added another 2 years of GCU, and the website didn't show it. It should have been good until 2019 at that point. Then, I added another 2 years to my GCU. The website then showed it expired in 2019, when it should have been in 2021. I sent a PM to Mike-BBY, and he told me he saw that there was an issue with my account about a year before that, and that my expiration date was in 2020, but that he'd find out to see if you guys could get it back up to 2021, as you all were in the process of fixing GCU accounts. Now I see that my expiration date is in 2020 on the website. Can someone please look into this? I have a screenshot of my account showing that it was supposed to expire in 2017, before I added the 4 years of GCU to my account, that I can send via PM if needed for proof.
Thanks

Hello mkivsuptt,
Its nice to hear from you once again. I'm happy to talk to you today.
The last time we spoke I did review your account we did confirm that you had purchased 8 years of Gamers Club Unlocked. It started in 2012. The last time we spoke I informed you that we would ensure that we got your account unlocked into 2020, and I am glad to see this was accomplished.
I will send you a private message with a record of the dates you purchased Gamers Club Unlocked so you can see the information used to confirm your expiration date.
Please watch for this shortly.
Sincerely,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club: Microsoft Points Offer

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