Gamers Club Not Applying to Online Purchase

This evening I went online to purchase a PS4 game and my GCU discount isn't being applied. I purchased my GCU subscription during the deal you had when Mortal Kombat X was released. I brought the card I received in the mail to the store and they informed me it was linked to my account, but I have noticed the last two times I've been in a physical store a manager has had to come over to get my discount applied. Any help you could provide I would grealy appreciate.

Hello CypherECM,
I'm too late! It appears that you were able to get the issue resolved. Your current Gamers Club Unlocked expiration date is 06/07/2017. I hope you enjoy all the benefits of the program and I'm happy you were able to get this fixed.
You can view the current status of your My Best Buy account by logging in and clicking on the “Rewards” tab.
Keep me in the loop on if you have any additional questions or concerns.
Blake|Social Media Specialist | Best Buy® Corporate
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Gamers club not working online?

Hi everyone,
About a two months ago I purchaes a gamers club card online. Once I finally received the card (it got lost in the mail) I was able to link it to my existing BB club account and thought I was good to go. However, whenever I try to buy a game online, it does not show my discount. I have chatted online with customer service, gone to the store, etc and none of them have been able to correct the issue.
At this point, I'm going on two months without geing able to use the card, which has been a waste. Any suggestions on what I can do to remedy the issue?
Thanks in advance

Hello blinkme323,
Thanks for being a My Best Buy member. Thank you too for your interest in Gamers Club Unlocked. I'll be happy to answer your question today.
I do see where your Gifting Gamers Club Unlocked purchase was made online. These cards require in-store redemption, which I do not see on your account.
To apply Gamers Club Unlocked to your account visit your local Best Buy store location and follow the redemption steps on the back of the card, which includes applying your My Best Buy account to the transaction, then scanning the barcode behind the yellow sticker on the card you received in the mail. Once completed your account will be unlocked for two years from the date of the in-store transaction.
If you have any additional questions please let us know.
Have a great weekend,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamer's Club Not Showing Discount Online!

Hi! So I'm trying to take advantage of the buy 2 get one game free online but as I get into checkout my gamers club discount doesn't appear? I bought and used my GC back in November when I purchased my Xbox One and everything worked fine in-store but after talking to a rep on the phone the other week he had exclaimed that sometimes it takes up to 20 days or so for the GC to link up to the Best Buy account for online purchases? I'm pretty sure I don't have multiple accounts either but then again I'm not 100%. Any help on this issue would be really appreciated! Thanks!

Hi razor72,
Thanks for being a My Best Buy member and for your interest in being an Unlocked member. As Blake mentioned above, you will need to ensure the store sells you the Unlocked SKU 3081375 in order for your account to be unlocked. It would appear that the store only sold the gifting SKU to you thus far. That should be exchanged for the standard SKU, or the gifting card could be used to apply an Unlocked membership to your account.
I am sorry for the inconvenience this has caused thus far, but I would encourage you to return to the store to ensure your account is Unlocked.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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GCU membership not applied to online account

A GCU membership was purchased using my account, however it is not tied to my online account. The card was used in store and the discount was received on a new game. I also see the purchase in my purchase history on my online account. What could be going on here?

Hello dragonpark,
We need to fix this now to get you the Gamers Club Unlocked benefits! So it's fixed.
You can view the current status of your account by clicking here and logging in. After you log in, please click the "Rewards" page. Your status and expiration should appear on the right side of the page.
Let me know if you have any questions or need any help.

Gamers Club Not Activated? Need Help!

It has now been nearly a week since I ordered my Gamers Club card off of the website. The workers in the store tried to activate it but I cannot tell if it worked. I was charged online and in the store for the same item which I believe has already been fixed but I still can't tell if my subscription has been activated. My previous post has been up on the fourms for a few days and no one helped me so I am trying again I am starting to regret even buying it in the first place this process has bee so frustrating.

Hello Tucker_N,
I’m sure you were incredibly excited to use your Steam Wallet card, so I can imagine that excitement soon turned into disappointment when you found yourself unable to redeem it.
Upon review of your online order through our EBay store, I found that your particular purchase failed to fully activate prior to shipping it your home. Please know I’ve manually finished this process through our systems, and you should now be able to redeem it at your leisure.
Cheers,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Best Buy Gamers Club not tied to account. 15 days to fix?

Yesterday, I was happily excited to purchase gamers club unlocked so I can get GTA 5 for XBONE. While at the store I had an issue signing up since my name was incorrect and the store rep was having a tough time getting that fixed. Instead I signed up using a new number not in best buys system.... Anyway, game wasn't instock so I wanted to get home and make the purchase at a different store for store pickup.
Came home to create account with the number I signed up with. Low and behold the gamers club unlock was not attached to my account. Called 800 number and they said it will take 15 days to fix?
Anything we can do here?

Hello thavarin,
Thank you for being a My Best Buy member, and thank you too for your interest in Gamers Club Unlocked. I'm sorry to hear of the difficulty you've had in the enrollment process, but I'll be happy to review your account with you.
Upon review of your account and purchase I have discovered that the store actually sold you a Gifting Gamers Club Unlocked membership, which can be used to give an Unlocked membership to a friend or family member. In order to Unlock an account, though the gifting card, which is activated when sold, would need to be brought back and used on a receipt with the Unlocked SKU, 3081375.
Please return to the store with the Gifting card you should have been given at the time of purchase as well as your receipt. A team member at the Customer Service counter should be able to assist you in getting your account unlocked.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers club unlocked applied to wrong reward zone account

I have two reward zone accounts. One that was created accidentally and the other which has all my points. The card was applied to the wrong account. Can I change this to the correct account so I can get the correct points(
Solved!
Go to Solution.

Hello there Jonolmo,
Having your primary My Best Buy™ membership attached to the Gamers Club Unlocked membership is essential to ensuring you have a hassle-free experience with receiving your benefits and rewards from these two programs. I’m sorry to hear that your Gamers Club Unlocked membership may have been attached to a different account.
Using the email address you registered with the forum, I sadly couldn’t locate the memberships you speak of. I am sending you a private message to gather further details in regards to these memberships to see what options we may have for you. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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$5.00 Preorder Deposit Not Applied to Final Purchase

I pre-ordered Sunset Overdrive and paid a $5 deposit for it. When I went into the store and picked it up on Tuesday, they scanned my receipt, I made the purchase, and everything seemed okay. But when looking at the receipt now, I'm not too sure that the $5 I originally paid was applied to the purchase.
It says "Deposit Paid: 5.00" under the line item of the game, but from my previous pre-orders, I could have sworn it would also appear as a tender type below the total. Adding up the amounts, it does not look like the $5 was simply deducted off the game price either. I went into the store and talked to customer service, but they were sure that it was taken off because the preorder receipt no longer scans, and they just point to where it says "Deposit Paid" and say if you add all that up, it equals $64.99, about the price of the game after tax. That doesn't sound correct to me. Can anyone who picked up their preorder look at their receipt and see how many times and where a preorder deposit is referenced?
Thanks

Hey jukkakhan,
Good question! If processed correctly, pre-order deposits should appear in two locations on the final sales receipt: under the item description and at the bottom of the receipt with your payment method. We're aware of an issue that may intermittently prevent pre-order deposits from being applied correctly though, so I'd encourage you to return to your local store if it doesn't appear your pre-order deposit was recognized. An on-site rep will need to void the original transaction and reprocess it to address the issue, and I have confidence they'll be able to help you out.
Thanks for reserving and purchasing your copy of Sunset Overdrive with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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Standby not applying the online redo logs

Hi,
The redo apply process does not seem to apply the current logs to the standby database.
The output from the query
Select last_change#, sequence# from v$standby_log;
LAST_CHANGE# GROUP# SEQUENCE#
4 0
10120537 5 8586
6 0
7 0
gives me the current SCN as that of the primary.
But the CURRENT_SCN from v$database on the standby lags from that of the output above.
Select CURRENT_SCN from v$database;
CURRENT_SCN
10119641
The STATUS and PROCESS information from the v$managed_standby show the following:
PROCESS STATUS SEQUENCE#
ARCH CONNECTED 0
ARCH CONNECTED 0
ARCH CONNECTED 0
ARCH CONNECTED 0
RFS IDLE 0
RFS IDLE 0
RFS IDLE 8586
RFS IDLE 0
RFS IDLE 0
RFS IDLE 0
RFS IDLE 0
PROCESS STATUS SEQUENCE#
MRP0 APPLYING_LOG 8586
Any thoughts on why the standby has not applied the recived logs from the primary?
I am currently using version Oracle 11.2.0.2 for Active dataguard setup. I currently have a primary server and one standy server.
Thanks

I had sent the output of the queries in the earlier post. Here it is again
The output for the query
select thread#, max(sequence#) from v$archived_log group by thread#; (on primary)
THREAD# MAX(SEQUENCE#)
1 8585
The output for
select thread#, max(sequence#) from v$archived_log where applied = 'YES' group by thread#; (on standby)
THREAD# MAX(SEQUENCE#)
1 8585
Also the query
select LAST_CHANGE#, STATUS from V$STANDBY_LOG;
gives me the current scn generated at the primary.
LAST_CHANGE# STATUS
10149990 ACTIVE
10146538 ACTIVE
10150844 ACTIVE
But the current_scn from v$database is lagging.
select current_scn from v$database;
CURRENT_SCN
10146535
Also the query
select THREAD#, LOW_SEQUENCE#, HIGH_SEQUENCE# from v$archive_gap;
returns no rows. So there are no archive logs missing on the standby either.
So I beleive that the RFS has recieved the logs from the primary but the logs have not been applied at the standby.
Thanks

My Gamers Club Online isn't working online

Hello,
I bought an Xbox One during the promotion that got you free Gamers Club for two years. I received my email online stating that I was a member now but when I try to order a game online I do not get teh applied discount. I was wondering if someone can help me out and give me some advice on what to do.
Thank you.
R

Hi rdurrea,
Thanks for the update! Having multiple My Best Buy memberships is among the most common reasons why customers might not see Gamers' Club Unlocked discounts reflected online, but I'm glad to hear you were able to get everything sorted out.
Let us know if you need any additional assistance.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Activation Issues... Please check if GCU is active?

Hello there,
I purchased the Gamers Club Unlocked gifting card online for myself back in December... Well it wasn't until today that I was able to drive to the nearest Best Buy (about an hour away) to have it activated. I did not try and purchase a game at the store with the membership, but I did try adding a game to my cart online to see if it worked and it applied the GCU discount within the cart. However, when I go to check out, I keep getting an error. Is there any way someone can check and see if the GCU membership was correctly applied to my account and the day it expires? I am seriously doubting myself and the cashier that activated my card, simply because no one there seemed to know what they were doing. And I really don't have the time and gas money to go back to the store to try again.
Thank you for your time!
Devin

Hello KitzelFox,
Thank you for joining the forums and posting about the Gamers Club Unlocked program. I was able to locate your account information and you're currently a Gamers Club Unlocked member with an expiration date of 01/24/2017. You can view the benefits of the program by clicking here. Please let us know if you have any questions.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

20% off GCU did not apply at register

Had an issue today when I went to pick up my Forza Horizon 2 pre-order. Even though my rewards info was accepted in the system, the 20% GCU did not get applied to my purchase. The cashier had no explaination to offer, other than "they are changing that program to have different offers now." I knew that was completely pulled out of left field, so I asked her if anyone else had this same issue today. She said that, yes, a few people also had the same thing happen.
My 'My Best Buy' account info is listed on my receipt, so I don't understand why GCU didn't get applied. I did receive my DLC code, so that is a plus. Please help. thanks

Hey once again jeremygary,
If you believe your Gamers' Club Unlocked discount did not apply to your purchase, then you will need to return to your local store's customer service desk when you have the chance to do so. An on-site rep should be able to re-ring the sale, making sure that any applicable discounts and promotions are properly applied. If you have any additional questions, remember that you can always ask to speak with a member of the on-site management team.
Thanks for reserving your copy of Forza Horizon 2 with us!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Does gamers club unlocked work on disney infinity characters?

I bought two disney infinity figure for 9.99 each and thought gcu works with infinity figures but it didn't come off the total. The employee told me it doesn't work with infinity figures he thinks. I swear it came off before when I bought some last time. Does it work with disney infinity or not? Thanks in advance.

Hello bamboo313rd,
Welcome to the forums and you're correct that you should have received your Gamers Club Unlocked benefits on your purchase. I'll be happy to further investigate, but I'll need the receipt.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you again for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Gamer Club Unlocked for sale online?

I tried using my coupon in the store for $60.00 off and after about an hour of managers and calling best buy, getting transferred 6 times, and finally I was told to go online and order Gamers Club Unlocked and then call back and they could credit me the $60.00, I can't seem to find it for sale online... does anyone know if that is even possible? At least the cahier Brian bought me a soda..

Hello jameshinsvark,
I am sorry to hear of the trouble you had with your Unlocked discount coupon. It does sound as though there may have been some user error on the part of the store associate assisting you in your check-out process.
I have replied to your private message, but as BrianJason mentioned, Gamers Club Unlocked can only be purchased in-store. As you had a manager there aware of your situation and offering assistance I would recommend you return and speak with him or her.
Thank you for being a My Best Buy member. I hope the store is able to assist you in getting Unlocked as you had desired.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club: Microsoft Points Offer

As a gamer, one of my favorite words to hear is “free”. That word can have many different meanings, but I think we can all agree that free is generally good, yes? Well that’s why I am excited to tell all of you Gamers Club members that from 5/13/13 to 5/25/2013 you are eligible to receive 400 free Microsoft Points with your purchase of 4000 Microsoft points! This offer is only valid for current Gamers Club and Gamers Club Unlocked members, so if you are not a member of our Gamers Club programs yet, please click on the hyperlink to find out how you can join in on the fun and take advantage of this offer: Gamers Club Benefits.
Now, if you’ve ever bought Microsoft points before you probably already know about all of the awesome stuff that can be purchased with the points. Stuff like: full length Xbox 360 and Xbox Live arcade games, DLC for your favorite Xbox titles, buying or renting HD movies, getting the latest music, you can even spruce up your Xbox avatar with some cool new gear if you want to! The options are almost limitless, and with this deal you can get even more bang for your buck.
If you haven’t purchased Microsoft points through Best Buy before, then this is the perfect time to experience all of the added content that can be accessed with Microsoft Points!
Alright, I’m sure you’ve heard enough out of me at this point, and some of you may be wondering, “how do I claim this offer?” It’s simple, to claim this offer head on over to MyRewardZone.com, log into your account and place your mouse over the “Gamers Club” tab. A “Gamers Club Offers” link will drop down from the menu, click on that link and then you should be able to click on the Microsoft offer. Next, press “get coupon” and presto! Your coupon is ready to be printed off and used at your favorite Best Buy store to claim your bonus 400 Microsoft points!
I would like to mention that there is a limit of one offer per Reward Zone Gamers Club Membership, and you must purchase 4000 Microsoft points in one transaction to qualify for the promotion.
So just a quick re-cap… Free is good. Microsoft Points are good. Free Microsoft points are AWESOME! Now if you’ll excuse me, I need to head out and get my free points while this offer is available.
Game on,
David|Community Connector | Best Buy® Corporate
Private Message

Hi JDNixx,
It looks like enuf has everything pretty well covered here, so there isn't much more we'd be able to add. If you'd like more information on when and where Gamers' Club Unlocked benefits are applicable though I'd encourage you to check out the following pages:
BestBuy.com > My Best Buy > Gamers' Club
http://bbyurl.us/MYBBYGC
My Best Buy Gamers Club Unlocked FAQ
Let us know if you have any other questions!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Not Applying to Online Purchase

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