Gamers Club Unlocked $30 Renewal Coupon??

Good Evening!
Last night while reading one of the gaming forums I often visit, I came across a thread that started at the end of Novemeber 2013, that mentioned that coupons were emailed out to GCU members, or members whose subscriptions recently expired, to get re-subscribed for $30. After reading about it, I fumbled through my inbox and spam folder, and wasn't able to find any such coupon. There were a few other people in that forum thread who didn't recieve a coupon either, and were directed here to the Best Buy Unboxed forums, and were told to leave a message here about it, to see if a coupon could be re-sent. Any input at all would be much appreciated, as I would definitely like to partake in the offer if I'm still able to . That was the first I've heard of it.
Thanks!
Solved!
Go to Solution.

Hello Mikeatris,
Thank you for your continued interest in Gamers Club Unlocked. I regret to report that no additional coupons will be issued, as they all expired yesterday. Please watch your registered email address and www.my.BestBuy.com for any future offers or promotions.
At this time Gamers Club Unlocked can only be purchased at a local Best Buy store.
Please let us know if you have any additional questions.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Havent Received Gamers Club Unlocked Welcome Packet/ Coupons

I signed up (and paid) for it in late may and have been waiting for a while, overall I am very pleased with it so far, except for not recieving my packet.

Hello starwarsfan,
First, as a huge Star Wars fan, I certainly approve of your user name! Thank you both for registering on the forums, as well as for becoming a Gamers Club Unlocked (GCU) member. I’m very happy to hear that you’ve been pleased with the benefits of GCU thus far. However, I apologize as it sounds like you may have yet to receive the welcome packet since joining.
Generally, you should receive the welcome packet within 2-3 days of signing up for GCU. Considering you signed up in May, you definitely should have received yours by now! I’m going to send you a private message with more information in regards to this. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
You’ll be hearing from me shortly!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Renewal Coupon Requests

Update 4/8/14
As of 4/6/14 our newest coupons are also expired. No additional extensions will be offered. My Best Buy Gamers Club Unlocked can be purchased at your local Best Buy store for the current sales price. Please watch your associated email address or www.my.BestBuy.com for any offers or promotions.
Hello Gamers,
We have some exciting news for anyone who had been eligible for an Unlocked renewal coupon but were unable to use one. We have been provided with an extended opportunity to send a coupon to eligible members!
To streamline this process going forward, please send a private message to our MyBestBuy inbox. To ensure a prompt response, please include the following information:
Full Name
Email Address
My Best Buy Member ID
Date last enrolled in Gamers Club Unlocked
If you recently requested a coupon and had not had a chance to use it, please review that email first and attempt a reprint. You may find that the date has been updated for you already. Please do not send messages to multiple moderators, as all will be forwarded to the My Best Buy inbox and this will only slow down the process for all members.
As always, please let us know if you have any questions!
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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Hey Mike,
Is this still for the $30 GCU? My coupon got screwed up at a BB store before the 10th on that promotion and I've been trying to get a new coupon.
In regard to the "Date Last enrolled in GCU," should we put the date we enrolled? Just want to confirm so I send the correct information.
Thanks,

Gamers Club Unlocked $30 Coupon Apparently didn't take affect last month?

I was on the phone with customer service for hours yesterday and could not get a straight answer.
I went to BB on 12/13/13 to purchase 2 - $20 Origin Cards and Renew my BB Gamers Club Unlocked Membership with the coupon for 2 years at $30. I had $10 in rewards Certs as well. I went to the Cashier, saw him scan the coupon, paid for my purchase and left. Realizing, it should have been in more than I paid, I went back to the customer service and asked them to check my account and make sure everything was okay.
Customer Service in Store told me everything was fine, I was showing as a Gamers Unlocked Member, and I would get charged the $30 when my date was up from my original Gamers Unlocked Membership. Well I was going to go in and buy GT6 and my 20% was not being deducted. Then told me that was because I was a Gamers Club Member and not a Gamers Club Unlocked member. I told them what was going on, and they said I could renew my membership at the full $20. If I wanted to be a Gamers Club Unlocked Member.
I am a very loyal BB customer. I have been an Elite Plus member for a year, and a Gamers Club Unlocked Member for a year. I am very upset with this situation as it seems I have missed up on a oppurtunity thanks to a cashier making a mistake.
I still have my original Receipt and Coupon from the date I went in a month ago. What do I do? Do I go talk to the store manager! I really want my Gamers Club Unlocked account re-instated. I am even willing to pay $30 TWICE if I need too.
Please Help.

This issue was had by one person in this thread. I am heading to the store now to see If I can resolve my issue.

Gamers club unlocked welcome coupon

Dear BestBuy customer service,
I got my gamers club unlocked membership on late May 2014 and haven't received welcome coupon yet.
Can you help me to deal with this problem?
Thank you,
Besar

Hi besarwicaksono & dimi_dee1,
Welcome to the My Best Buy Gamers' Club! It typically only takes 2-3 days for welcome packets to arrive via e-mail, so it's surprising to hear that neither of you have received yours by now.
I've sent each of you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Welcome Coupons

How quick are we supposed to be seeing our welcome coupons from Joining the GCU?
I'm most interested in using the coupons as soon as possible.
Thank you.

Hi BobSmith007,
Good question! It typically takes 2-3 business days from the time of enrollment for Gamers' Club Unlocked welcome packets to arrive by e-mail. If you still haven't seen record of yours within that timeframe, then make sure to double-check your junk mail folders. Gmail users should also check their "Promotions" folder as these types of messages may sometimes not be directed to the primary inbox.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Signed up for Gamers Club Unlocked on 5/28 and never received Welcome Coupon email packet

Hello,
I signed up for the Gamers Club Unlocked on 5/28 and am still waiting to receive my Welcome coupon email packet. I was told that this takes 2-3 days but have not received anything. I combed through my spam/junk email filter as well and did not find anything.

Greetings johnnysucco, and welcome to the forum!
It can generally take 1 to 2 business days for the Welcome Packet to arrive via email once a member has become Unlocked. If it has been more than 2 business days and you have not received the Welcome Packet yet, then I want to make sure the email address that we have one file is accurate. I am going to send you a private message so that I can go over your My Best Buy™ account with you. To check your private messages, you would want to login to the forum and click on the envelope icon at the top of the screen.
Thank you for reaching out to us.
Derek|Social Media Specialist | Best Buy® Corporate
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Gamers club unlocked coupon

A lot of people have gotten coupons via email for 50% off a two year subscription to make it $60. I'd love to do this but I never get these coupon emails.

Hello tboth7,
Thank you for your interest in Gamers Club Unlocked. We would love to have you in the program!
Only a limited number of customers were sent an invitation to enroll at a discounted cost, and we do not have the ability to submit or replace these coupons upon request. Thank you for being a My Best Buy member. Please let us know if you have additional questions.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Coupons

I signed up for the Gamers Club Unlocked on Sunday 5/25 and I was wondering how long it usually takes to get the welcome coupons as I have yet to get mine.

Hi fenners and chucked,
Thanks to you both for signing up for Gamers Club Unlocked (GCU)!
As Aaron said above, you should have received your welcome kits by now as they generally only take 2-3 business days to arrive, and I apologize if you’re yet to receive them! To further assist, I’ll be sending you both a private message with further information. To check your private messages, make sure you’re logged into the forums and click the small envelope on the top right of the screen.
Thanks for posting, and you’ll both be hearing from me shortly.
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked welcome coupon packet ?

I signed up for gamers club unlocked on 5/24 but haven't received the coupons yet via mail or email. I was hoping someone might be able to help me with this please

Hi Greellx,
You should have received a Welcome Packet via email within 1 to 2 business days of becoming an Unlocked member. I would strongly encourage you to check your email accounts spam or junk folder because the Welcome Packet has been known to get sorted into those folders from time-to-time. If after checking those folders you still do not have a Welcome Packet, then please send me a private message and I will see what I can do t help. A private message can be sent by clicking on the blue button within my signature.
Thank you for posting to the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Renewal not Working

I recently renewed my Gamers Club Unlocked and have been trouble getting my additional two years added to my current experation date. I've called best buy multiple times (3-4 times within the past 3 weeks) and have been told to wait 24-72hrs to see changes made. Instead of getting two years added to my experation date I got 2 years subtracted to my date. My orginall expiration date was 2017 and now its listed as 2015 with my renewal it should be 2019. Any one else have any trouble with their renewal processes? So far it seems like I spent $60 dollars for nothing as I'm not getting any changes made to my account.

Hello kittymeow,
Thank you for your continued interest in Gamers Club Unlocked (GCU)! There’s no better time to renew your benefits than when Best Buy puts GCU on promotion and I’m happy to hear you were able to take advantage of our recent GCU pricing. However, I do apologize as it sounds like there may be some confusion around when your benefits should expire and the dates that are currently reflecting in regards to the expiration.
enuf has hit the nail on the head here. Your GCU expiration date reflecting incorrectly is a known issue and our My Best Buy team has been working to resolve this. To further mirror what enuf said, the GCU expiration dates reflecting incorrectly should be resolved well before your benefits would ever expire, so please don’t let it be too much of a cause for concern!
I appreciate you sharing your feedback and with us here on the forums. If you have any further questions or concerns, please don’t hesitate to let us know.
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

I purchased the gamers club unlocked 2 weeks ago and never received my welcome email and coupons

Purchased the card at a Best Buy on 7/19, have yet to receive my welcome email or coupons and was very interested in the B2G1.

Hello Templin886,
Thanks so much for joining Gamers Club Unlocked. It's a great program, and I know you'll enjoy the added benefits to your My Best Buy experience.
I am sorry to hear, though, that you haven't seen a welcome email. These typically arrive at the email linked with your My Best Buy account within 3 business days. I'll be happy to review this and get back in touch with you via private message shortly.
To check your messages, while logged into the forum click on the envelope in the upper right corner.
Best regards,

Issue with Gamers Club Unlocked renewal

I took advantage of a current promotion to get 2 years of Gamers Club Unlocked for free. My receipt shows the GCU unlocked sku and then shows that the price was adjusted to $0.00 automatically.
When looking at my account online, it doesn't reflect the additional 2 years as I already had an active GCU membership. I didn't receive any email as well.
I spoke with a couple of friends that did the same thing and they noted they saw the additional 2 years on their account within minutes. I'm wondering if the transaction at the register wasn't done right?
I see the info on my receipt and on mybestbuy.com page when looking at my transactions.
My GCU membership should expire in 2019 with the additional 2 years that I bought today, but it only shows me 2017 on my profile.
How do I go about getting this resolved so that my account has the right year listed for expiration?

Hello CanisFirebrand,
Thank you for being a Gamers Club Unlocked member. I'm happy to hear you've enjoyed the benefits and are looking forward to extending them.
I am sorry that the date did not properly reflect. I have attempted to update it to reflect the added years, but the system did not properly update. I have forwarded your information so this is corrected. While I don't have an ETA on how long that will take, I am confident we will get that squared away for you.
Thank you for your patience in the meantime.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Renewal Question

Hi Matt, I've been a Gamers Club Unlocked Member since the program started in September of 2011, as well as a pretty consistent Premier Silver( which has now become Elite P'us) member. My Gamer's Club Unlocked membership expires on the 14th of next month, & I was wondering how should I proceed in keeping my membership? Your advise is greatly appreciated. Thanks, Mark

Good afternoon MTSongy,
The Gamers Club Unlocked membership went through some enhancements back in November and is no longer $14.99 per year. As enuf mentioned, it currently cost $119.99 for a two year Unlocked membership. We have had a couple promotional offers the past couple weeks that were offering a discount of the membership price, but those offers have expired. There is always the possibility we could have a similar offer in the future; however, at this moment, the price to be Unlocked is $119.99.
My Best Buy™ Gamers Club Unlocked Enhancements
Thank you for posting to the forum.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Never Received Gamers Club Unlocked Welcome Coupons

Then when I sent an email to BB support, the response had nothing to do with Gamers Club Unlocked. They ask me the number of my pre-order and to call the digital download department. Huh?
Never got the welcome email and its been over a month!

Hello vipersneak,
I apologize for the delay with your Gamers Club Unlocked benefits.
Usually you’ll receive this within a few days of signing up for the program.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked $30 Renewal Coupon??

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