Gamers Club Unlocked Deleted, Can't Get Back

Question

For the last 2 or 3 years we have been Best Buy Premier Silver Members.  In 2013 we did not spend enough to maintain this; so on March 1, 2014 my membership reduced to the MyBestBuy.
Prior to March 1, 2014 I was using my Gamers Club Unlocked membership I purchased on 10/16/2012.  When my Best Buy membership reduced, somehow my Gamers Club Unlocked got deleted.
We called the customer service department after having issues in the store.  We got transferred to multiple departments and NONE of them spoke English.  After more than an hour, I emailed them while I was still on the phone.  I received an email back stating that they would escalate this and it should take 7-10 business days to resolve.  Yesterday I received a call and they said they couldn’t find any record of the Gamers Club Unlocked.
In January 2014 I used my membership; I have the receipt (that you can see on my best buy rewards page) and it clearly shows the Gamers Unlocked discount.  In addition to that you can see on 10/16/2012 the purchase of the Gamers Unlocked on my rewards page.
 How do I get this remedied?  It has been more than 2 weeks and all I am getting both on the phone and in email is the run around.
How do I get someone that speaks ENGLISH???????  The language barrier is too much.  This has gone from a frustrating issue to an infuriating issue.  It doesn’t matter how many times they transfer me I get someone who doesn’t understand me and doesn’t seem to understand what Gamers Club Unlocked even is.  They always transfer me to the Digital Downloads department, and because they can’t help me, they transfer me to customer service, who in return transfers me to digital downloads again.  Really?????

Answer 1

JMShoemate,
If that's the case, then you would need to provide the following information via private message in order for us to assist you:
The Customer Service PIN from the bottom of the renewal receipt
or
The date you renewed your membership
Where you renewed your membership (city + state or store number)
How you paid for the renewal
A brief description of any other items you may have purchased on the same transaction
An approximate total
To send me  PM, simply sign into the forum and then click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message