Gamers Club Unlocked Disappeared Completely

I just traded in a game the other day and got the extra 10% with GCU and I still get a discount when I add a game to my cart but when I go to the account overview, the right side is completely blank. No expiration date, no gamers club unlocked, no elite/eliteplus status. I'd like for someone to check for me if I still have 4 years of GCU (expiring 2018) Thanks in advance
Solved!
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Hello Dominewyorican,
Please continue to check the website for updates. I apologize for any inconvenience you've experienced throughout this process. I was able to locate your information and it appears that you're a Gamers Club Unlocked member until 06/03/2018.
Blake|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Disappeared?

I bought the $30 membership card that everyone seems to be having trouble with, but I brought it to the store and they were able to activate it. We verified in the store by scanning a game that the account was active. It took a few days, but it became active online too, showing a 20% discount on any games I put in my cart.
Now however the discount is completely gone. No explanation at all. Anyone else experience this?

Hello stackedactors,
Thank you for posting on the forums! I'm going to need more information about your My Best Buy account and your Gamers Club Unlocked purchase.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
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Did not receive gamers club unlocked welcome email and not appearing in account

I just signed up for gamers club unlocked today but didnt receive a welcome email andit doesnt appear to be listed in my account. Could someone confirm if I have it?

Hi mchristy,
I wouldn't worry just yet! It typically takes 2-3 business days for welcome packets to arrive after enrollment, so you may still see yours within the week. Make sure to keep an eye on both your inbox and junk mail folders over the next few days for that communication. Gmail users should also monitor their Promotions folder if they have this option enabled as messages from retailers (including Best Buy) may wind up in this folder, effectively bypassing the primary inbox.
As far as your Gamers' Club Unlocked status is concerned, it looks like you simply need to complete the enrollment process on BestBuy.com to address this issue. Instructions how to do so can be found in the article I've linked below, so I'd encourage you to try them out when you can.
How To Register Your My Best Buy™ Account
Welcome to the My Best Buy Gamers' Club!
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked 10% trade in bonus

I live in Greenville, SC. Went in to the store today to trade in a game and gave all of my info like usual (I trade in a lot). They completed the transaction, but did not give me the 10% bonus. When I asked about it, they very rudely told me that I'm not supposed to get the 10% bonus every time (which was news to me). After a bit of escalation everyone I spoke to told me that we don't get the 10% bonus every time anymore. Is this true or are they all misinformed?
I've had trouble with my card, so I've had to have them cancel and redo the transaction before, but it's always worked with my phone number. Is this a new policy or something?

Hello Trollium,
I’m glad to hear that you regularly visit Best Buy to trade-in your games! However, I do apologize as it sounds like you recently ran into an issue and may not have received your 10% Gamers Club Unlocked (GCU) bonus while trading a game in. We want our GCU members to have a uniform, positive experience regardless of which store they visit, and I appreciate your feedback in regards to the Greenville, SC location.
What enuf has said is correct. The 10% trade-in bonus is a perk of GCU, and should be applied to any trade-in you do, regardless of current promotions. I’m going to send you a private message to request some information so I can assist further. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
Lastly, I appreciate your involvement with IdeaX! We’re always looking for ways in which we can improve the customer experience, and your votes can surely assist in making this happen.
Thanks for posting and you’ll be hearing from me shortly!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers club unlocked just stopped working.

I purchased gamers club unlocked on 11-10-2014 and it showed up on My Best Buy reward until 12-9-2014. After that day it just disappeared off my account. I have spoken to countless people at 1-888-Bestbuy dating back to 2-20-15 when I went to purchase The Order and had to pay full price. I have went in the store and all they can tell me is call the 888 number so I called today and asked to speak with a supervisor, the put me on hold for 2.5 hours and no one ever came to the phone. This is the most frustrating thing in the world to purchase something and not receive what paid for. I still have the receipt and I pulled up the transactions for when it first appeared on my account and when it disappeared off my account. Can anyone one tell me the best course of action to resolve this issue.

Hello mackfar2,
Thank you for purchasing a Gamers Club Unlocked membership! It's discouraging to hear you only had about a month of use before you encountered issues, and that you haven't been able to resolve the issues since. With that said, I was able to locate your My Best Buy membership the Gamers Club Unlocked membership should be associated with, but was unable to locate the original purchase.
To further research this issue, I am sending you a private message to gather additional details surrounding your purchase. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Announcement

Hopefully many of you have heard that we’re currently adding some enhancements to our My Best Buy Gamers Club Unlocked program. You may have even had a chance to take a look at all of the great benefits that the program offers. If you are an active member or member whose membership may have expired since May 1, 2013, we are providing a coupon to allow you to renew your Unlocked membership for an additional two years for just $30. Here’s how it will work.
Starting today, November 7, 2013, emails began to go out to these current and past members that include the coupon mentioned above. These emails will continue to go out over the next couple of days. To help ensure that all qualifying members are able to enjoy these benefits as soon as possible, we have some great news for you. Anyone whose account has expired since May 1, 2013 or does expire prior to February 10, 2014 will have their membership extended to February 10, 2014 at no cost to you. We’ve provided the answers to some questions you may have below.
Q: How will I receive the coupon to extend my Unlocked membership?
A: The $30 coupon will be sent to the email address associated with your My Best Buy account. These will begin to go out within a couple of days via email, however we realize that some of you have opted out of receiving email communication from us. For those customers, we will be mailing this coupon to your physical address associated with your My Best Buy membership. Mailing these out can take some time, so please be patient. Don't worry, though. We've got your back which is why we're extending your membership to get these benefits to you even sooner.
Q: How can I verify my current My Best Buy enrollment status along with the email and address that is attached to my account?
A: All of this can be done by logging in to your My Best Buy account. Once logged in, use the “My Account” drop-down to view your “Manage Profile” page. You should be able to see the email address and physical address attached to your account under “Address & Contact Information” along with your Gamers Club enrollment status beneath that. You may also make any necessary updates to ensure we have the correct information.
Q: When will I be able to use the benefits of the Gamers Club Unlocked program?
A: Once your My Best Buy account reflects an active Unlocked membership, you’re ready to go! Visit your local store or BestBuy.com to start shopping.
Q: When will my account be updated to reflect the February 10, 2014 expiration date?
A: We are currently working to update these eligible accounts within the next few business days to have it completed in time for both the PlayStation 4 and Xbox One launches.
Update as of 11/11/13:
As of today, all of the email coupons that we are able to send for the Unlocked membership extension have been sent. Please make sure you are checking any junk or spam folders in your account in case these were incorrectly filtered. For those of you that qualify but have not received the coupon, I assure you that you will not be left out and that we are still working to send out the rest through the mail. This may still take some time and we appreciate your patience as we continue to work through this process.
We are aware that some of you that have received and redeemed this coupon only got an extension for one year instead of the two that we mentioned above. We are actively working with our My Best Buy team to ensure you get the full two-year extension.
We are also still working to extend the accounts of qualifying members to reflect the new date of February 10, 2014 as outlined above. Some of you may have already seen this extension happen, and we would like to apologize to any of you whose memberships have not yet been extended. We hope to have the rest of the extensions in place this week so you can use the benefits for the PlayStation 4 launch. Please continue to check your membership status online and we will continue to post here with any updates.
Update as of 11/14/13:
If you are not a current Gamers Club Unlocked member and are utilizing the coupon to renew your Unlocked membership, please note that to receive the benefits right away with this coupon, you will want to purchase your items on the same transaction as the upgrade. If not, it will be approximately 24 hours until your benefits begin.
For additional information about the enhancements to our Gamers Club Unlocked program, please follow the link below.
My Best Buy Gamers Club Unlocked Enhancement

Question:
I tried calling MYBBY Support, and they were of no use. Long story short, I have been an Unlocked member since the start, and just renewed my membership last month. When I look in the Profile section under myBBY it only shows me as
RZ Gamers Club (free)
And not UNLOCKED like it used to. I just paid $30 for another year renewal, starting next month, and now I am only going to get half a year? Or will I get another full year, which I paid for, plus another 2 years with the coupon.
Speaking of the coupon, I want to verify I am going to get it, since my profile says FREE and not UNLOCKED. I called MYBBY and have a case with the "Back Office" but have not heard back yet.
Thanks!

Gamers Club Unlocked frustration with activation

I ordered a GCU online, 12/26. It got lost in the mail and they had to ship me a new one. A few days after receiving it I brought it in to activate it. They peeled back the yellow sticker and scanned it. It said the card had already been activated. So I went and picked out a game. Rang up full price. Put it back. Called best buy customer service. They weren't helpful. Called again the next day, nothing. Went back a week later thinking it may have been something that needed time to activate. Nothing still. Called up customer service again. Had them combine an old account and my current one, just in case there was some confusion somehow. Went to buy Evolve...full price. Want to buy, the order...but I know what it's gonna say.
Dunno what to do now, it sounds like my card was activated to another account, but no one seems to be able to track it. My bb acount is the same as the email for my profile. Any help would be great.

Hey blindpiggy,
Thanks for signing up for Gamers Club Unlocked. We're pleased to have you on board, and I am sure you will love the new benefits being an Unlocked member will bring to your gaming experience.
I have reviewed your account and I do see where a secondary account was merged, but the active account is showing Gamers Club Unlocked. I believe that when the merge was completed that the secondary account, which had received your Gamers Club Unlocked account, was transferred into your primary and therefore your Unlocked status was also transferred. You should be able to use your Unlocked discount on your next purchase in-store or at BestBuy.com. Please let us know if you have any additional questions or concerns.
All the best,
Mike|Social Media Specialist | Best Buy® Corporate
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Haven't received all Gamers Club Unlocked Benefits

So I've purchased Gamers Club Unlocked back in February, and while I've received new games for 20% off, I didn't receive the 10% bonus trade in credit, 10% off a preowned game, and the two special welcome coupons. I still have the receipts for these transactions. Is there anyone I can talk to help me get these discounts? Thanks.

Hello aobero4,
Thanks for joining Gamers Club Unlocked! We're happy to have you in the program, and I'm sure you'll continue to love the benefits.
You've come to the right place for your Gamers Club concerns, and I'll be happy to assist you with them. Welcome packets are emailed within a few days of signing up, so you should have received yours back in March when you enrolled.
I should be able to locate any purchases attached to your My Best Buy account, so I will look for that pre-owned game purchase, and I will send you a private message with information regarding that title and the trade-in you had completed. Please watch for a private message from me shortly.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Did you know that Gamers Club Unlocked is now only $30?!

Recently, Best Buy reduced the price for a 2-year Gamers Club Unlocked (GCU) membership to just $30! If you enjoy instant savings on all new Video Game purchases, or like to receive a bonus when trading in games, GCU is an absolute must-have! Read further to learn all of the fantastic benefits of GCU.

Recently, Best Buy reduced the price for a 2-year Gamers Club Unlocked (GCU) membership to just $30! If you enjoy instant savings on all new Video Game purchases, or like to receive a bonus when trading in games, GCU is an absolute must-have! Read further to learn all of the fantastic benefits of GCU.

Issue with Gamers Club Unlocked renewal

I took advantage of a current promotion to get 2 years of Gamers Club Unlocked for free. My receipt shows the GCU unlocked sku and then shows that the price was adjusted to $0.00 automatically.
When looking at my account online, it doesn't reflect the additional 2 years as I already had an active GCU membership. I didn't receive any email as well.
I spoke with a couple of friends that did the same thing and they noted they saw the additional 2 years on their account within minutes. I'm wondering if the transaction at the register wasn't done right?
I see the info on my receipt and on mybestbuy.com page when looking at my transactions.
My GCU membership should expire in 2019 with the additional 2 years that I bought today, but it only shows me 2017 on my profile.
How do I go about getting this resolved so that my account has the right year listed for expiration?

Hello CanisFirebrand,
Thank you for being a Gamers Club Unlocked member. I'm happy to hear you've enjoyed the benefits and are looking forward to extending them.
I am sorry that the date did not properly reflect. I have attempted to update it to reflect the added years, but the system did not properly update. I have forwarded your information so this is corrected. While I don't have an ETA on how long that will take, I am confident we will get that squared away for you.
Thank you for your patience in the meantime.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club unlocked extension?

I still have not recieved my $30 coupon to extend my Gamers club membership. Has anybody gotten it ye?. Nothing in the mail or email (i checked my spam too).

Hi viewfinder,
Here is the information you need for assistance with your Unlocked renewal coupon.
So we can review your eligibility for this promotion, please use the link in my signature line below to send me a private message with the following information:
Name on the account
Account #
Email Address
Date last enrolled in Gamers Club Unlocked
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Renewal Question

Hi Matt, I've been a Gamers Club Unlocked Member since the program started in September of 2011, as well as a pretty consistent Premier Silver( which has now become Elite P'us) member. My Gamer's Club Unlocked membership expires on the 14th of next month, & I was wondering how should I proceed in keeping my membership? Your advise is greatly appreciated. Thanks, Mark

Good afternoon MTSongy,
The Gamers Club Unlocked membership went through some enhancements back in November and is no longer $14.99 per year. As enuf mentioned, it currently cost $119.99 for a two year Unlocked membership. We have had a couple promotional offers the past couple weeks that were offering a discount of the membership price, but those offers have expired. There is always the possibility we could have a similar offer in the future; however, at this moment, the price to be Unlocked is $119.99.
My Best Buy™ Gamers Club Unlocked Enhancements
Thank you for posting to the forum.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Problem

I seem to have come across a strange occurrence. After I bought the My Gamers Club Unlocked Membership, I used it successfully in tandem with the purchase of Final Fantasy Type-0 HD for the PS4, along with the 20% discount for new games. The next two purchases I made back in April did not apply the 20% discount when I handed over my card to be scanned. Is there a way for this to be resolved?

Hello Yurushi,
Thank you for writing in with your purchase questions, and thank you for joining Gamers Club Unlocked.
I'm sorry to hear that your membership discount hasn't been applying at the register. I'm not sure what may have been causing this, but I am happy to review this with you today. Please watch for a private message from me shortly after I have checked a few things on your account. We'll be happy to resolve it today.
To check your messages, while logged into the forum click on the envelope in the upper right corner.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked welcome coupon

Dear BestBuy customer service,
I got my gamers club unlocked membership on late May 2014 and haven't received welcome coupon yet.
Can you help me to deal with this problem?
Thank you,
Besar

Hi besarwicaksono & dimi_dee1,
Welcome to the My Best Buy Gamers' Club! It typically only takes 2-3 days for welcome packets to arrive via e-mail, so it's surprising to hear that neither of you have received yours by now.
I've sent each of you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Issues - HELP lol

I bought the X-Box One Bundle the night it came out 11/21/13. I am supposed to get 10% off new games and when trading in games.
I am so frustrated. I spoke with the store manager, they told me to call the reward zone member line. I've called 5 times and have had an open case since March.
No calls no emails, ridiculous. I think I was also entitled to a gift certificate etc.
In all case, the Bundle shows up on my receipt but the Gamers Club Unlocked doesn't.
I have the actual receipt (missing the line item but shows I got the bundle).
How do I get this fixed?
Thanks!

Hello Rhenny,
Thank you for being a My Best Buy member, and thank you for purchasing your Xbox One from Best Buy! I'll be happy to review your purchase with you.
There was no gift certificate offer with the Unlocked Epic Gaming Bundle, but you would be entitled to 20% off all new game purchases and a 10% bonus value on game trade-ins at your local store with a My Best Buy Gamers Club Unlocked membership.
Based on your explanation of the sale, and confirmed by reviewing the receipt, there was no Unlocked membership sold to you back in November. This being the case, I'm afraid we would not be able to make that change to your account manually. Unlocked memberships can only be sold at stores.
I would like to review this with you further, and I will send you a private message shortly with additional information. To check your messages, while logged into the forum click on the envelope in the upper right corner.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Disappeared Completely

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