Gamers Club Unlocked discount suddenly not working

So my GCU subscription doesn't expire until 2/11/2016, and up until a few days ago, it was working just fine. Now when I add games to my cart, the discount is nowhere to be found.
Thoughts?

Hey DoverDemon,
Glad to hear it! Let us know if you need any additional assistance.
Aaron|Social Media Specialist | Best Buy® Corporate
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Mario party 10 online order missing gamers club unlocked discount

Hello,
I just noticed on my receipt for my Mario Party 10 preorder that my Gamers Club Unlocked discount was not applied.
The discount was applied to the Kirby WiiU preorder and my preorder of The Order:1886 for PS4 from the same order.
How do I get a refund for the discount?
Thanks.

Hello jjnaj,
As our Gamer's Club Unlocked (GCU) membership is typically attached to your My Best Buy account, it'd be odd if your Mario party 10 pre-order didn't receive the GCU discount when the rest of items on the order successfully did. I'm not sure what would be causing the discrepancy you're reporting, so I apologize for any confusion this may have caused.
Upon in-depth review of your online pre-order using the information you supplied when registering for the forum, I was able to see that the game in question was correctly discounted the 20% our GCU provides. However, I have sent you a private message to provide you some additional information regarding your order. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
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Gamers club unlocked discount on sales priced games

I went in today to try and buy Wolfenstein on xbox one. it was $40 but with my GCU it should be $32. I was then informed that the discount does not work on sale priced games. Correct me if im wrong but I do believe this is the wrong policy. If it is the wrong policy how can I prevent it from happening in the future? I ended up leaving and ordering it online for store pick up becuase the discount works online.

Hi danritter,
Thanks for your question in regards to the 20% discount you receive on new games with Gamers Club Unlocked (GCU). I’m definitely concerned about the interaction you speak of while visiting our store. We expect our associates to be knowledgeable around the details of our programs such as GCU, and I apologize if you received any misinformation while attempting to purchase the new Wolfenstein.
What everyone in this thread have said is correct. The 20% discount you receive with GCU should apply to all new games, even if Best Buy is running a sale on said games. However, as stated by dragonkid, the discount would not apply if you are price matching another retailer; you'd receive one or the other.
While I’m happy to hear that you were able to receive your GCU discount on Wolfenstein, I do regret that it wasn’t during your first attempt while in our store.
We appreciate the feedback as always, and thanks again for being a My Best Buy Gamers Club Unlocked member!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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How to get gamers club unlocked discount online

Guys, I cant seem to get the discount online for gcu. it works in store. I messaged two mods but since they may be attending to other messages or forums, I am posting it here. There are some games on sale i want now. Please help. Thanks.

Hello coolestdudeeva,
The Gamers Club Unlocked benefits should work online and at the store. I was able to locate your membership and it appears to be active in our system.
It sounds like bobberuchi is trying to see if the issue is with your My Best Buy log in. I'd like to see if that's the issue as well. Please try logging out of your account and logging back in. If this doesn't resolve the issue, then you may need to clear your browsing history or try a different Internet browser.
If you're still unable to get the bonuses, please send me a private message by clicking the blue box at the end of my signature with your My Best Buy Member ID.

I Didn't Get a Gamers Club Unlocked Discount

Hello, I preordered http://www.bestbuy.com/site/nintendo-amiibo-figure-toad-multi/3214007.p through the website and didn't get a 20% discount despite having a Gamers Club Unlocked membership. What did I do wrong?
For that matter, I've put several non-preorder video games in my cart and don't see a discount being applied to the price. Is it applied at checkout or is it not possible to get the discount via the website?

Hello Patrick_Dark,
Thanks for being a My Best Buy Gamers Club Unlocked member. I'm very sorry to hear that the process hasn't gone quite as expected thus far.
Having two My Best Buy accounts can certainly complicate matters, and I'm happy to hear that you were able to find our information on requesting an account merge. A member of our team will follow up to your merge request.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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[Petition] Gamers Club Unlocked 20% off not on digital purchases.

Hi, Matt, Mike, Kyle and all the other awesome BBY people out there helping and making a TRUE difference when it comes to customer service.
Today I wish to bring a concern about the great and awesome 20% off discount included with the new Gamers Club Unlocked membership. As an avid gamer for nearly my whole life from my first visit to the arcade to being impressed by Resogun at 30 years old, gaming is a very important part of my life and the 20% off discount makes it even better.
There is only one gripe I have about it, and I'm sure thousands around the nation feel the same way, and other won't care. But for me, the next generation brings about the proper advent of digital distribution of games. And I love having the convenience of not needing to switch discs between games which especially comes in handy when using the Remote Play feature on the PS4 with the Vita. But the discount only applies to disc based games, not digital.
I know that price adjustments on digital games if sold in store is doable. I recently had Best Buy price match Amazon/Walmart who had Killzone Shadow Fall on sale both digital and retail copies for 48.99 which happens to be the cost for GCU members if we use our 20% off discount. I want to petition for Best Buy to update their policy and allow GCU 20% off discount to be applicable to digital purchases too. This would be an invaluable addition to end the benefit of the 20% GCU discount not applying to gamers such as myself.

Hello Amirnawaz786,
Thank you for writing in, and thank you for being a My Best Buy Gamers Club Unlocked member. We appreciate your passion and desire to share your feedback with us.
As Enuf has mentioned, we have a place on our forum dedicated to hearing our customers' recommendations. That place is called IdeaX, and we want to hear from you.
In this case the idea has already been presented, so adding your voice to that conversation is greatly appreciated. In other instances you can definitely start a new thread and let your voice be heard.
Hit the link below to check it out.
IdeaX
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
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Did not receive gamer club unlocked discount

So i went to pick up my pre order of the order, it was until i bought it and got home that i realize i did not get my gamers club unlocked discount even though the guy scanned my member card, anything i can to to get the small refund?

Hello JuanAndrade,
Thank you for purchasing The Order:1886 from Best Buy. I'm sorry to hear you may have had trouble with your Gamers Club benefits.
I will need additional information in order to determine what we may be able to do to assist you today. Please watch for a private message from me shortly. To check your messages, while logged into the forum click on the envelope in the upper right corner of the page.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked "Rule of 3"

Ive not heard of this "Rule of 3" stipulation until recently. I shop at Best Buy ALOT obviously to make Silver Elite. So needless to say I do my Xmas shopping there as well. How enforced is buying a game of the same name enforced? Also if it is STRICTLY enforced it should be more pronounced and not hidden in the fine print. I was fortunate enough to have a $30 renewal but I would feel terrible for the person that dropped $120 only to get penalized for buying themselves and even gifts from Best Buy. I myself have also bought a game on sale only to have buyers remores at times and return it. Is that still counted towards my '3'?

Hey Darthstryk3r,
Even if a copy of a game is ultimately returned, it does still count towards the maximum number of that particular title that can be purchased in conjunction with the Gamers' Club Unlocked discount.
Thanks for being a member! As always, let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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Gaming Pre-orders and Gamers Club Unlocked

Everytime I pre-order a game, I'm charged the full price (minus the deposit) when I go to pick it up. I purchased Gamers Club Unlocked last October and should be getting 20% off until October 2016.
The first time I tried to use the promotion on a pre-order was last November (less than a month from purchasing the service). I pre-ordered a game that had the 500 Rewards points promotion for pre-order and purchase. When I went to pick up the game, I was charged in full. I told the associate that I had GCU, so he had to adjust the price manually. I'm not sure about all the math but it deducted points from that 500 point promotion.
The last time I went to pick up a pre-ordered game was 2 days ago; I also had a $5 reward certificate with me. Once again, 20% was not taken off the purchase so the associate asked for help from a few others. After about 15 minutes and a couple voids. They had to treat the pre-order as a normal purchase and refund me the $5 pre-order deposit. That's fine seeing as there really was no pre-order bonus on this particular item.
I'm just asking: do I have to go through this everytime I pre-order a game at Best Buy?

Greetings WN_Orlais,
It is strange that you would have such difficulties with receiving your Gamers Club Unlocked benefits if it is appropriately attached to your My Best Buy membership. Receiving these benefts, especially when pre-ordering games, should be a painless process, and I'm sorry to hear it hasn't been for you.
Using the information registered with the forum, I see that your Gamers Club Unlocked membership appears to be attached appropriately. With having said that, I'm sorry to say I can't speak as to why you have encountered these issues.
I do see that when you originally went to pickup your most recent pre-order, that you did receive the Gamers Club Unlocked discount, and that your My Best Buy certificate was applied. However, this transaction left off your pre-order deposit, which led to the chain of reprocessing the transaction a few times to get it sorted out. I apologize for any hassle that this has caused.
If you continue to experience trouble with pre-ordering, please let us know so that we may look further into this with you!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked problems

I purchased Gamers Club Unlocked in December and have had nothing but problems trying to get it activated/registered to my account. I took the Gamers Club Unlocked card into a BestBuy to have it activated 1/29 and was told it was activated and that if their were any problems it could be taken care of by email. I checked my BestBuy account and when I went to checkout it wasn't applying the 20% off or showing up in my account. When I contacted BestBuy by email I was told that the membership wasn't activated correctly by the employee and that it couldn't be taken care of by email as I was told. I was eventually provided with a phone number and was told they would correct the problem. As the employee somehow put the membership under someone elses name/account at the same address I had them call ( as was requested in the BestBuy email ) When she called they didn't know what to do, were very hard to understand, she was transferred 4-5 times, put on hold numerous times, disconnected each time and in the end the problem wasn't taken care of. I really need someone to take care of this as a trip to the store, numerous emails and 5 phone calls is a bit ridiculous just to use something that I paid for. I would really appreciate if this was taken care of.

Good morning mike1942,
It is great to hear that you purchased a Gamers Club Unlocked membership! It can certainly benefit those who do a lot of gaming. From the information you shared, it sounds like you may have purchased a Gifting Gamers Club Unlocked card, which requires a secondary transaction to activate and attach it to a My Best Buy membership.
With that said, we should of course be ensuring these are attached to the appropriate My Best Buy memberships to prevent such issues and hassle. I am truly sorry that this Gamers Club Unlocked membership was not attached appropriately. Fortunately, we should be able to easily correct this.
I am sending you a private message to gather further details in regards to this issue. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlock 20% discount not showing up at checkout

I have gamers club unlocked. It was activated yesterday in the store, yet whenever I go to purchase a game the 20% is not showing up. I cant even check to see if the GCU is linked to my online account. Hopefully someone can resolve this for me.

Hello victorsvaliant,
Welcome to the forum, and congrats on becoming Unlocked!
I looked over your account using the email address you registered with the forum, and I believe that I can explain why the 20% discount is not reflected in your online shopping cart. Your BestBuy.com and My Best Buy™ accounts would need to be linked in-order for the discount to apply. It actually looks like you may have three active My Best Buy™ accounts, which could also be contributing to the issue.
With that being said, I would suggest that we merge your accounts and then link that primary account to your BestBuy.com account. That should then allow you to utilize the 20% discount on BestBuy.com. To gather some additional information and further discuss a merge with you, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top.
Merging My Best Buy™ Accounts
Thank you for posting
Derek|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Renewal not Working

I recently renewed my Gamers Club Unlocked and have been trouble getting my additional two years added to my current experation date. I've called best buy multiple times (3-4 times within the past 3 weeks) and have been told to wait 24-72hrs to see changes made. Instead of getting two years added to my experation date I got 2 years subtracted to my date. My orginall expiration date was 2017 and now its listed as 2015 with my renewal it should be 2019. Any one else have any trouble with their renewal processes? So far it seems like I spent $60 dollars for nothing as I'm not getting any changes made to my account.

Hello kittymeow,
Thank you for your continued interest in Gamers Club Unlocked (GCU)! There’s no better time to renew your benefits than when Best Buy puts GCU on promotion and I’m happy to hear you were able to take advantage of our recent GCU pricing. However, I do apologize as it sounds like there may be some confusion around when your benefits should expire and the dates that are currently reflecting in regards to the expiration.
enuf has hit the nail on the head here. Your GCU expiration date reflecting incorrectly is a known issue and our My Best Buy team has been working to resolve this. To further mirror what enuf said, the GCU expiration dates reflecting incorrectly should be resolved well before your benefits would ever expire, so please don’t let it be too much of a cause for concern!
I appreciate you sharing your feedback and with us here on the forums. If you have any further questions or concerns, please don’t hesitate to let us know.
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked - Not showing up as activated

I preordered several Disney Infinity items back on 7/21 along with a My Gamers Club Unlocked card. The 20% discount was applied to everything in my order. The card itself came directly to my house a couple of days later. I took the card to my local Best Buy store to have it activated. Like many others on this message board, the cashiers were confused and had to call over a manager. They apparently activated it, but it then charged me $30 again...they processed that as a store discount. The manager basically said she didn't have time to figure it all out so she was just processing it as a store credit. They did ask me for My Best Buy membership information so I figured it was all set. That was on August 1st. I still can't see the card on my online account. I am looking to preorder several other games, but won't until this problem is resolved. I requested help via email and was just directed to call an 800 number. Any help would be appreciated. I saw where several people on this message board had the store ring up a game when the card was activated, but no one did for me in the store. I figured it was working when the discount was applied to my online order. Thanks in advance for the help. rumrunner25

Hello rumrunner25,
There seems to be an issue with the stores process and how it's communicated. I'm really sorry for the inconvenience you've experienced with getting your Gamers Club Unlocked membership activated.
The stores management team should be able to resolve this issue and I personally apologize for the manager’s behavior. We never want our customers to feel this way.
It does appear that you were given the wrong card. I'd advise you to return to the store and have them attempt to activate it again. Make sure that they add your My Best Buy account information to the transaction and ring-up a new game purchase before leaving the store.
If they're unable to active your current card, then they'll need to exchange it. Please note that the card shouldn't have "Gifting" on it or on your purchase receipt. If it does, then this is the wrong card.
I'm sorry again for all the trouble and please keep me the loop on how it goes. I look forward to hearing from you.

Gamers Club Unlocked Not Activated

I purchased a membership online last week and went to my local Best Buy on Sunday to activate my membership. I was told to wait up until 24 hours for it to update online but it has been over 48 hours now and I am still unable to use the discount on any game. Can someone help me with this please?

Hi there fothman22,
Buying and activating a Gamers Club Unlocked membership should be a simple process, and I’m truly sorry to hear you ran into such issues with activation. Typically, this is a situation that must be resolved in store as we don’t have a remote way of activating the Gamers Club Unlocked membership.
Using the information you registered with the forum, I was able to locate the initial order of the Gamers Club Unlocked membership as well as the transaction rang in the store. I was also able to review your My Best Buy membership and see that the Gamers Club Unlocked membership is reflected on our end. Are you still not seeing it on yours?
Sincerely,

Does gamers club unlocked work on disney infinity characters?

I bought two disney infinity figure for 9.99 each and thought gcu works with infinity figures but it didn't come off the total. The employee told me it doesn't work with infinity figures he thinks. I swear it came off before when I bought some last time. Does it work with disney infinity or not? Thanks in advance.

Hello bamboo313rd,
Welcome to the forums and you're correct that you should have received your Gamers Club Unlocked benefits on your purchase. I'll be happy to further investigate, but I'll need the receipt.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you again for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked discount suddenly not working

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