Gamers Club Unlocked - Extending time

So, I want to get another console for the house and saw the in-store only deal of - Buy either an Xbox One console or a PS4 console and join Gamers Club Unlocked, a $119.99 value, for free. I am already a member valid through November 2015 - My question is will this extend my membership through November 2017? Thanks

Hi cbonet,
Thanks for being a Gamers Club Unlocked (GCU) member! It sounds like you’ve been a part of the program for a while and I hope you’ve made good use of the benefits. Checking the status of your benefits is as easy as logging into your BestBuy.com account and clicking Overview under the ‘Rewards’ tab while at your Account Home page.
With that said, I dug into your recent GCU purchase and it looks as though you purchased the gifting option from BestBuy.com. You’re going to need to visit a local store and redeem the card so GCU is activated on your My Best Buy membership. As of now, I’m currently only seeing you as a member of the standard Gamers Club, as your previous GCU benefits have expired.
If you have any further questions, please don’t hesitate to ask!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Elite and Gamers Club Unlocked Membership question

Hello,
We recently became Elite members though wasn't looking to join. We were Gamers Club Unlocked Members from darn near day one, but now we cannot see the status of the Gamers Club Unlocked.
Did the Elite replace my Gamers Club Unlocked?
I have 5 maybe 6 games on preorder that i don't want to lose the GCU discount on.
Thanks for the help!!!

Hello jjnanj,
Elite or Elite Plus status is an upgrade on your account based on how much you have spent at Best Buy. Gamers Club Unlocked is a paid subscription that can be added to any My Best Buy account. It sounds like your Gamers Club Unlocked status was probably extended until Feb. 10 and recently expired, and that just happened to coincide with the time when the account was upgraded to Elite. If that is the case, the account holder would have been eligible for a renewal coupon. Please see our post here for instructions on how to request a replacement coupon.
You mentioned we when referring to your account, so I do want to remind you that My Best Buy accounts are for individual use and are not intended to be shared between friends or family. For more information on program rules, please visit the FAQ section at www.my.BestBuy.com.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Announcement

Hopefully many of you have heard that we’re currently adding some enhancements to our My Best Buy Gamers Club Unlocked program. You may have even had a chance to take a look at all of the great benefits that the program offers. If you are an active member or member whose membership may have expired since May 1, 2013, we are providing a coupon to allow you to renew your Unlocked membership for an additional two years for just $30. Here’s how it will work.
Starting today, November 7, 2013, emails began to go out to these current and past members that include the coupon mentioned above. These emails will continue to go out over the next couple of days. To help ensure that all qualifying members are able to enjoy these benefits as soon as possible, we have some great news for you. Anyone whose account has expired since May 1, 2013 or does expire prior to February 10, 2014 will have their membership extended to February 10, 2014 at no cost to you. We’ve provided the answers to some questions you may have below.
Q: How will I receive the coupon to extend my Unlocked membership?
A: The $30 coupon will be sent to the email address associated with your My Best Buy account. These will begin to go out within a couple of days via email, however we realize that some of you have opted out of receiving email communication from us. For those customers, we will be mailing this coupon to your physical address associated with your My Best Buy membership. Mailing these out can take some time, so please be patient. Don't worry, though. We've got your back which is why we're extending your membership to get these benefits to you even sooner.
Q: How can I verify my current My Best Buy enrollment status along with the email and address that is attached to my account?
A: All of this can be done by logging in to your My Best Buy account. Once logged in, use the “My Account” drop-down to view your “Manage Profile” page. You should be able to see the email address and physical address attached to your account under “Address & Contact Information” along with your Gamers Club enrollment status beneath that. You may also make any necessary updates to ensure we have the correct information.
Q: When will I be able to use the benefits of the Gamers Club Unlocked program?
A: Once your My Best Buy account reflects an active Unlocked membership, you’re ready to go! Visit your local store or BestBuy.com to start shopping.
Q: When will my account be updated to reflect the February 10, 2014 expiration date?
A: We are currently working to update these eligible accounts within the next few business days to have it completed in time for both the PlayStation 4 and Xbox One launches.
Update as of 11/11/13:
As of today, all of the email coupons that we are able to send for the Unlocked membership extension have been sent. Please make sure you are checking any junk or spam folders in your account in case these were incorrectly filtered. For those of you that qualify but have not received the coupon, I assure you that you will not be left out and that we are still working to send out the rest through the mail. This may still take some time and we appreciate your patience as we continue to work through this process.
We are aware that some of you that have received and redeemed this coupon only got an extension for one year instead of the two that we mentioned above. We are actively working with our My Best Buy team to ensure you get the full two-year extension.
We are also still working to extend the accounts of qualifying members to reflect the new date of February 10, 2014 as outlined above. Some of you may have already seen this extension happen, and we would like to apologize to any of you whose memberships have not yet been extended. We hope to have the rest of the extensions in place this week so you can use the benefits for the PlayStation 4 launch. Please continue to check your membership status online and we will continue to post here with any updates.
Update as of 11/14/13:
If you are not a current Gamers Club Unlocked member and are utilizing the coupon to renew your Unlocked membership, please note that to receive the benefits right away with this coupon, you will want to purchase your items on the same transaction as the upgrade. If not, it will be approximately 24 hours until your benefits begin.
For additional information about the enhancements to our Gamers Club Unlocked program, please follow the link below.
My Best Buy Gamers Club Unlocked Enhancement

Question:
I tried calling MYBBY Support, and they were of no use. Long story short, I have been an Unlocked member since the start, and just renewed my membership last month. When I look in the Profile section under myBBY it only shows me as
RZ Gamers Club (free)
And not UNLOCKED like it used to. I just paid $30 for another year renewal, starting next month, and now I am only going to get half a year? Or will I get another full year, which I paid for, plus another 2 years with the coupon.
Speaking of the coupon, I want to verify I am going to get it, since my profile says FREE and not UNLOCKED. I called MYBBY and have a case with the "Back Office" but have not heard back yet.
Thanks!

Issue with Gamers Club Unlocked renewal

I took advantage of a current promotion to get 2 years of Gamers Club Unlocked for free. My receipt shows the GCU unlocked sku and then shows that the price was adjusted to $0.00 automatically.
When looking at my account online, it doesn't reflect the additional 2 years as I already had an active GCU membership. I didn't receive any email as well.
I spoke with a couple of friends that did the same thing and they noted they saw the additional 2 years on their account within minutes. I'm wondering if the transaction at the register wasn't done right?
I see the info on my receipt and on mybestbuy.com page when looking at my transactions.
My GCU membership should expire in 2019 with the additional 2 years that I bought today, but it only shows me 2017 on my profile.
How do I go about getting this resolved so that my account has the right year listed for expiration?

Hello CanisFirebrand,
Thank you for being a Gamers Club Unlocked member. I'm happy to hear you've enjoyed the benefits and are looking forward to extending them.
I am sorry that the date did not properly reflect. I have attempted to update it to reflect the added years, but the system did not properly update. I have forwarded your information so this is corrected. While I don't have an ETA on how long that will take, I am confident we will get that squared away for you.
Thank you for your patience in the meantime.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club unlocked extension?

I still have not recieved my $30 coupon to extend my Gamers club membership. Has anybody gotten it ye?. Nothing in the mail or email (i checked my spam too).

Hi viewfinder,
Here is the information you need for assistance with your Unlocked renewal coupon.
So we can review your eligibility for this promotion, please use the link in my signature line below to send me a private message with the following information:
Name on the account
Account #
Email Address
Date last enrolled in Gamers Club Unlocked
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Issues - HELP lol

I bought the X-Box One Bundle the night it came out 11/21/13. I am supposed to get 10% off new games and when trading in games.
I am so frustrated. I spoke with the store manager, they told me to call the reward zone member line. I've called 5 times and have had an open case since March.
No calls no emails, ridiculous. I think I was also entitled to a gift certificate etc.
In all case, the Bundle shows up on my receipt but the Gamers Club Unlocked doesn't.
I have the actual receipt (missing the line item but shows I got the bundle).
How do I get this fixed?
Thanks!

Hello Rhenny,
Thank you for being a My Best Buy member, and thank you for purchasing your Xbox One from Best Buy! I'll be happy to review your purchase with you.
There was no gift certificate offer with the Unlocked Epic Gaming Bundle, but you would be entitled to 20% off all new game purchases and a 10% bonus value on game trade-ins at your local store with a My Best Buy Gamers Club Unlocked membership.
Based on your explanation of the sale, and confirmed by reviewing the receipt, there was no Unlocked membership sold to you back in November. This being the case, I'm afraid we would not be able to make that change to your account manually. Unlocked memberships can only be sold at stores.
I would like to review this with you further, and I will send you a private message shortly with additional information. To check your messages, while logged into the forum click on the envelope in the upper right corner.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked membership cancelled one year early and without notice

Hello. I was a GCU member with the old program, and upgraded to the new with the 30 dollar two year extension to membership in November 2013. My membership showed to be active until 6-5-2016, two years after my prior GCU membership expired. Yesterday, I went to preorder a game, and discovered my membership is gone. I was on the phone with customer service a few times, and so far it is not fixed. I found my original purchase receipt date in my history, along with the customer service PIN. I do not know why my membership was cancelled one year early, but I would like to get it fixed so that I can use it this week. Thank you.

Hello Shawn1,
We've seen several issues with Gamers Club Unlocked purchases in 2013. Not sure why, but I'm sorry for the hassle.
I'll be happy to see what we can do to fix you expiration date, but I'll need to verify your purchase receipts. Send me a private message by clicking the blue box at the end of my signature. Please include the "Customer Service Pin" from your purchase receipt or the BestBuy.com Order Number.
Blake|Social Media Specialist | Best Buy® Corporate
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My Gamers Club Unlocked membership expiration is still wrong.

I have mentioned this several times and seems nothing has been resolved.
I renewed GCU back in September 2013, about a week after it expired. I then renew once again sometime in November I think. That time the GCU was for 2 years as the program had been overhauled. Therefore my GCU should be until September 2016 yet it still shows 2015 on the MYBB page.
Additionally, I only receive one welcome pack of coupons despite two separate renewals (a 1 year and then 2 year).

Hi k41,
First, I sincerely appreciate your continued patience in regards to your Gamers Club Unlocked (GCU) expiration date discrepancy. As we’ve stated previously on the forums, this is a well-known issue within our My Best Buy team and they have been working to resolve this since the issue began occurring. We are very confident that this will be resolved well before your benefits would ever expire.
In regards to your GCU Welcome Packet, the Welcome Packets are generally sent within 2-3 business days of signing up for the program. I further apologize as it sounds like you may not have received one of your packets! I’m going to send you a private message with more information in regards to this. As a reminder, you can check your private messages by clicking the small envelope on the top right of the screen.
Thanks again and you’ll be hearing from me soon!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Welcome Coupons

How quick are we supposed to be seeing our welcome coupons from Joining the GCU?
I'm most interested in using the coupons as soon as possible.
Thank you.

Hi BobSmith007,
Good question! It typically takes 2-3 business days from the time of enrollment for Gamers' Club Unlocked welcome packets to arrive by e-mail. If you still haven't seen record of yours within that timeframe, then make sure to double-check your junk mail folders. Gmail users should also check their "Promotions" folder as these types of messages may sometimes not be directed to the primary inbox.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked 10% trade in bonus

I live in Greenville, SC. Went in to the store today to trade in a game and gave all of my info like usual (I trade in a lot). They completed the transaction, but did not give me the 10% bonus. When I asked about it, they very rudely told me that I'm not supposed to get the 10% bonus every time (which was news to me). After a bit of escalation everyone I spoke to told me that we don't get the 10% bonus every time anymore. Is this true or are they all misinformed?
I've had trouble with my card, so I've had to have them cancel and redo the transaction before, but it's always worked with my phone number. Is this a new policy or something?

Hello Trollium,
I’m glad to hear that you regularly visit Best Buy to trade-in your games! However, I do apologize as it sounds like you recently ran into an issue and may not have received your 10% Gamers Club Unlocked (GCU) bonus while trading a game in. We want our GCU members to have a uniform, positive experience regardless of which store they visit, and I appreciate your feedback in regards to the Greenville, SC location.
What enuf has said is correct. The 10% trade-in bonus is a perk of GCU, and should be applied to any trade-in you do, regardless of current promotions. I’m going to send you a private message to request some information so I can assist further. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
Lastly, I appreciate your involvement with IdeaX! We’re always looking for ways in which we can improve the customer experience, and your votes can surely assist in making this happen.
Thanks for posting and you’ll be hearing from me shortly!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Deleted, Can't Get Back

For the last 2 or 3 years we have been Best Buy Premier Silver Members. In 2013 we did not spend enough to maintain this; so on March 1, 2014 my membership reduced to the MyBestBuy.
Prior to March 1, 2014 I was using my Gamers Club Unlocked membership I purchased on 10/16/2012. When my Best Buy membership reduced, somehow my Gamers Club Unlocked got deleted.
We called the customer service department after having issues in the store. We got transferred to multiple departments and NONE of them spoke English. After more than an hour, I emailed them while I was still on the phone. I received an email back stating that they would escalate this and it should take 7-10 business days to resolve. Yesterday I received a call and they said they couldn’t find any record of the Gamers Club Unlocked.
In January 2014 I used my membership; I have the receipt (that you can see on my best buy rewards page) and it clearly shows the Gamers Unlocked discount. In addition to that you can see on 10/16/2012 the purchase of the Gamers Unlocked on my rewards page.
How do I get this remedied? It has been more than 2 weeks and all I am getting both on the phone and in email is the run around.
How do I get someone that speaks ENGLISH??????? The language barrier is too much. This has gone from a frustrating issue to an infuriating issue. It doesn’t matter how many times they transfer me I get someone who doesn’t understand me and doesn’t seem to understand what Gamers Club Unlocked even is. They always transfer me to the Digital Downloads department, and because they can’t help me, they transfer me to customer service, who in return transfers me to digital downloads again. Really?????

JMShoemate,
If that's the case, then you would need to provide the following information via private message in order for us to assist you:
The Customer Service PIN from the bottom of the renewal receipt
or
The date you renewed your membership
Where you renewed your membership (city + state or store number)
How you paid for the renewal
A brief description of any other items you may have purchased on the same transaction
An approximate total
To send me PM, simply sign into the forum and then click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Does gamers club unlocked work on disney infinity characters?

I bought two disney infinity figure for 9.99 each and thought gcu works with infinity figures but it didn't come off the total. The employee told me it doesn't work with infinity figures he thinks. I swear it came off before when I bought some last time. Does it work with disney infinity or not? Thanks in advance.

Hello bamboo313rd,
Welcome to the forums and you're correct that you should have received your Gamers Club Unlocked benefits on your purchase. I'll be happy to further investigate, but I'll need the receipt.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you again for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
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Gamers club unlocked 20 percent off

I see that there is a limit of 3, but I wanted some clarity. Let's use the wii u as an example. Am I limited to 3 wii u titles per year? Or can I purchase every wii u game for the next 2 years and get 20 percent off?
Does the 3 limit mean that I can only purchase Mario kart 8, three different times and the fourth time the coupon would not work?
I'm asking because there is an older game on sale and I wouldn't want it to go against my limit of 3 titles per platform if that's the case.
Solved!
Go to Solution.

Hello Deltadon,
Welcome to the Gamers Club Unlocked program!
roshd04 is correct. You can see more benefits of the program by clicking here. Thank you again for joining the program and please let us know if you have any other questions.
Blake|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked "Rule of 3"

Ive not heard of this "Rule of 3" stipulation until recently. I shop at Best Buy ALOT obviously to make Silver Elite. So needless to say I do my Xmas shopping there as well. How enforced is buying a game of the same name enforced? Also if it is STRICTLY enforced it should be more pronounced and not hidden in the fine print. I was fortunate enough to have a $30 renewal but I would feel terrible for the person that dropped $120 only to get penalized for buying themselves and even gifts from Best Buy. I myself have also bought a game on sale only to have buyers remores at times and return it. Is that still counted towards my '3'?

Hey Darthstryk3r,
Even if a copy of a game is ultimately returned, it does still count towards the maximum number of that particular title that can be purchased in conjunction with the Gamers' Club Unlocked discount.
Thanks for being a member! As always, let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked $30 Renewal Coupon??

Good Evening!
Last night while reading one of the gaming forums I often visit, I came across a thread that started at the end of Novemeber 2013, that mentioned that coupons were emailed out to GCU members, or members whose subscriptions recently expired, to get re-subscribed for $30. After reading about it, I fumbled through my inbox and spam folder, and wasn't able to find any such coupon. There were a few other people in that forum thread who didn't recieve a coupon either, and were directed here to the Best Buy Unboxed forums, and were told to leave a message here about it, to see if a coupon could be re-sent. Any input at all would be much appreciated, as I would definitely like to partake in the offer if I'm still able to . That was the first I've heard of it.
Thanks!
Solved!
Go to Solution.

Hello Mikeatris,
Thank you for your continued interest in Gamers Club Unlocked. I regret to report that no additional coupons will be issued, as they all expired yesterday. Please watch your registered email address and www.my.BestBuy.com for any future offers or promotions.
At this time Gamers Club Unlocked can only be purchased at a local Best Buy store.
Please let us know if you have any additional questions.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked - Extending time

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