Gamers Club Unlocked frustration with activation

I ordered a GCU online, 12/26. It got lost in the mail and they had to ship me a new one. A few days after receiving it I brought it in to activate it. They peeled back the yellow sticker and scanned it. It said the card had already been activated. So I went and picked out a game. Rang up full price. Put it back. Called best buy customer service. They weren't helpful. Called again the next day, nothing. Went back a week later thinking it may have been something that needed time to activate. Nothing still. Called up customer service again. Had them combine an old account and my current one, just in case there was some confusion somehow. Went to buy Evolve...full price. Want to buy, the order...but I know what it's gonna say.
Dunno what to do now, it sounds like my card was activated to another account, but no one seems to be able to track it. My bb acount is the same as the email for my profile. Any help would be great.

Hey blindpiggy,
Thanks for signing up for Gamers Club Unlocked. We're pleased to have you on board, and I am sure you will love the new benefits being an Unlocked member will bring to your gaming experience.
I have reviewed your account and I do see where a secondary account was merged, but the active account is showing Gamers Club Unlocked. I believe that when the merge was completed that the secondary account, which had received your Gamers Club Unlocked account, was transferred into your primary and therefore your Unlocked status was also transferred. You should be able to use your Unlocked discount on your next purchase in-store or at BestBuy.com. Please let us know if you have any additional questions or concerns.
All the best,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked - Issues with Activation

After multiple attempts in-store and over the phone and reading many forums with solutions I am stuck with a GCU card and can not get it activated. I've been told it's been activated and on my account but it has not been reflected in the checkout for my faux purchases. I can not view anywhere that says I am at GCU unlocked status but an email dating 1/10/15 says on Gamer's Club on it. Any and all help would be appreciated with this matter. Thank you!

Hello jjones04,
Welcome to the forums and thank you for posting. enuf is correct in stating that you'd have to return to the store to resolve the issues with your account. Unfortunately, if they aren't able to fix your account, then we'll need to exchange the card for the correct card. I'm sorry for the hassle and we are happy to have you in the program. Please make sure that the card doesn't show "Gifting" on it or on your receipt.
Blake|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Activation Issues... Please check if GCU is active?

Hello there,
I purchased the Gamers Club Unlocked gifting card online for myself back in December... Well it wasn't until today that I was able to drive to the nearest Best Buy (about an hour away) to have it activated. I did not try and purchase a game at the store with the membership, but I did try adding a game to my cart online to see if it worked and it applied the GCU discount within the cart. However, when I go to check out, I keep getting an error. Is there any way someone can check and see if the GCU membership was correctly applied to my account and the day it expires? I am seriously doubting myself and the cashier that activated my card, simply because no one there seemed to know what they were doing. And I really don't have the time and gas money to go back to the store to try again.
Thank you for your time!
Devin

Hello KitzelFox,
Thank you for joining the forums and posting about the Gamers Club Unlocked program. I was able to locate your account information and you're currently a Gamers Club Unlocked member with an expiration date of 01/24/2017. You can view the benefits of the program by clicking here. Please let us know if you have any questions.
Blake|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked not showing as activated

On July 21st, I preordered some PS4 games online and also purchased the Gamers Club Unlocked. It applied the 20% discount to my online order with no problem.
On July 26th, I took the Gamers Club Unlocked card I received in the mail to my local store and also purchased a game. They scanned the bar code under the sticker and rang up my game purchase. The game was 20% off, so I figured the Gamers Club Unlocked membership was activated correctly.
However, when I go to purchase a game online, I am not getting the 20% off. I looked up my in store purchase from July 26th online and it looks like it should've activated my membership:
Total points for this transaction
25
Best Buy Purchase7
My Best Buy Gamers Club Bonus7
My Best Buy Credit Card Bonus11
Customer Service PIN
{removed per forum guidelines}
MY BEST BUY ELITE PLUS
SKU: 9742142
Quantity: 1
$0.00
Rabbids Invasion: The Interactive TV Show - PlayStation 4
SKU: 7403004
Quantity: 1
Write a review
$7.99
GAMERS CLUB UNLOCKED REDEMP
SKU: 3060186
Quantity: 1
$0.00
My Best Buy Gamers Club Unlocked Membership Activation Card InStore Redemption Required Blue GAMERS CLUB UNLOCKED
SKU: 3081375
Quantity: 1
Write a review
$0.00
Help?!??!

Hello pazuzu27,
I'm sorry for all the hassle with your Gamers Club Unlocked (GCU) membership. I was able to locate your My Best Buy information from your forum profile.
This is a very complex and grueling process that will take a long time. Okay, it's done. You're a member of the Gamers Club Unlocked program!
Enjoy all the GCU benefits. You can view the current status of your account by clicking here and logging in. After you log in, please click the "Rewards" page. Your status and expiration should appear on the right side of the page.
Let me know if you have any questions.

Gamers Club Unlocked $30 Coupon Apparently didn't take affect last month?

I was on the phone with customer service for hours yesterday and could not get a straight answer.
I went to BB on 12/13/13 to purchase 2 - $20 Origin Cards and Renew my BB Gamers Club Unlocked Membership with the coupon for 2 years at $30. I had $10 in rewards Certs as well. I went to the Cashier, saw him scan the coupon, paid for my purchase and left. Realizing, it should have been in more than I paid, I went back to the customer service and asked them to check my account and make sure everything was okay.
Customer Service in Store told me everything was fine, I was showing as a Gamers Unlocked Member, and I would get charged the $30 when my date was up from my original Gamers Unlocked Membership. Well I was going to go in and buy GT6 and my 20% was not being deducted. Then told me that was because I was a Gamers Club Member and not a Gamers Club Unlocked member. I told them what was going on, and they said I could renew my membership at the full $20. If I wanted to be a Gamers Club Unlocked Member.
I am a very loyal BB customer. I have been an Elite Plus member for a year, and a Gamers Club Unlocked Member for a year. I am very upset with this situation as it seems I have missed up on a oppurtunity thanks to a cashier making a mistake.
I still have my original Receipt and Coupon from the date I went in a month ago. What do I do? Do I go talk to the store manager! I really want my Gamers Club Unlocked account re-instated. I am even willing to pay $30 TWICE if I need too.
Please Help.

This issue was had by one person in this thread. I am heading to the store now to see If I can resolve my issue.

Issue with Gamers Club Unlocked renewal

I took advantage of a current promotion to get 2 years of Gamers Club Unlocked for free. My receipt shows the GCU unlocked sku and then shows that the price was adjusted to $0.00 automatically.
When looking at my account online, it doesn't reflect the additional 2 years as I already had an active GCU membership. I didn't receive any email as well.
I spoke with a couple of friends that did the same thing and they noted they saw the additional 2 years on their account within minutes. I'm wondering if the transaction at the register wasn't done right?
I see the info on my receipt and on mybestbuy.com page when looking at my transactions.
My GCU membership should expire in 2019 with the additional 2 years that I bought today, but it only shows me 2017 on my profile.
How do I go about getting this resolved so that my account has the right year listed for expiration?

Hello CanisFirebrand,
Thank you for being a Gamers Club Unlocked member. I'm happy to hear you've enjoyed the benefits and are looking forward to extending them.
I am sorry that the date did not properly reflect. I have attempted to update it to reflect the added years, but the system did not properly update. I have forwarded your information so this is corrected. While I don't have an ETA on how long that will take, I am confident we will get that squared away for you.
Thank you for your patience in the meantime.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Not Activated

I purchased a membership online last week and went to my local Best Buy on Sunday to activate my membership. I was told to wait up until 24 hours for it to update online but it has been over 48 hours now and I am still unable to use the discount on any game. Can someone help me with this please?

Hi there fothman22,
Buying and activating a Gamers Club Unlocked membership should be a simple process, and I’m truly sorry to hear you ran into such issues with activation. Typically, this is a situation that must be resolved in store as we don’t have a remote way of activating the Gamers Club Unlocked membership.
Using the information you registered with the forum, I was able to locate the initial order of the Gamers Club Unlocked membership as well as the transaction rang in the store. I was also able to review your My Best Buy membership and see that the Gamers Club Unlocked membership is reflected on our end. Are you still not seeing it on yours?
Sincerely,

Re: Gamers Club Unlocked Not Activated...Help!

MIke, I am having an identical issue. Bought the Gamers Club on 7/10 as part of an online order and activated it in store on 7/28. When I tried ordering online today it is not showing the discount and I also I never recieveed the welcome coupons vis email. After spending WAY too long on the phone with someone and getting nowhere(although he told me that he checked with someone who confirmed it was activated in the system) I came upon this post. Thanks in advance for any assistance. P.S. Why do they mail the card out and make you come in to activate instaed of just adding it to the account when it is purchased online...It's 2015 after all. Mike

Hello Pdiddily,
Thank you for your interest in joining the Gamers Club Unlocked program! I'm really sorry for the hassle you've experienced. I know how I would feel being told one thing and then not getting the benefits I've purchased.
I'd advise you to bring the card back to your local store. They'll need to activate the card and make sure that they process a transaction for a new video game to see the benefits added. If they're unable to attach the membership to your My Best Buy account, then they'll need to exchange the card at the store.
I apologize again for the inconvenience and please keep me in the loop on how it goes at the store.

Gamers Club Unlocked - Not showing up as activated

I preordered several Disney Infinity items back on 7/21 along with a My Gamers Club Unlocked card. The 20% discount was applied to everything in my order. The card itself came directly to my house a couple of days later. I took the card to my local Best Buy store to have it activated. Like many others on this message board, the cashiers were confused and had to call over a manager. They apparently activated it, but it then charged me $30 again...they processed that as a store discount. The manager basically said she didn't have time to figure it all out so she was just processing it as a store credit. They did ask me for My Best Buy membership information so I figured it was all set. That was on August 1st. I still can't see the card on my online account. I am looking to preorder several other games, but won't until this problem is resolved. I requested help via email and was just directed to call an 800 number. Any help would be appreciated. I saw where several people on this message board had the store ring up a game when the card was activated, but no one did for me in the store. I figured it was working when the discount was applied to my online order. Thanks in advance for the help. rumrunner25

Hello rumrunner25,
There seems to be an issue with the stores process and how it's communicated. I'm really sorry for the inconvenience you've experienced with getting your Gamers Club Unlocked membership activated.
The stores management team should be able to resolve this issue and I personally apologize for the manager’s behavior. We never want our customers to feel this way.
It does appear that you were given the wrong card. I'd advise you to return to the store and have them attempt to activate it again. Make sure that they add your My Best Buy account information to the transaction and ring-up a new game purchase before leaving the store.
If they're unable to active your current card, then they'll need to exchange it. Please note that the card shouldn't have "Gifting" on it or on your purchase receipt. If it does, then this is the wrong card.
I'm sorry again for all the trouble and please keep me the loop on how it goes. I look forward to hearing from you.

Whats is considered a ''new video game software'' with the Gamers Club Unlocked Membership?

I mean, is a preordered item, a week after release or a month after?.
Also if this apply with Wii U games.

Hey soccerzz5,
It looks like jac522 and Shady520 have everything pretty well covered here, but to provide an official answer: "new video game software" refers to any factory-sealed, disc-based game. It does not matter when the game was released or how long Best Buy has carried the title, just as long as the other two conditions are met (factory sealed, physical disc). Additional information on Gamers' Club Unlocked benefits can be found here:
BestBuy.com > My Best Buy Gamers' Club
http://bbyurl.us/MYBBYGC
I hope this helps!
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked for $30 with $39.99 purchase

I didn't realize this promotion was going on. I picked up COD Adnvaced Warfare last Monday, can I go in with my receipt and still get Gamers Club Unlocked for $30?
Thanks!

Hey again Brandwin,
Both items must appear on the same receipt for the promotional savings to apply, so you would need to return and repurchase your copy in order to qualify for the offer. Since we also don't accept the return of opened media (games, music, movies, PC software), I'd encourage you to speak with the staff at your local store for assistance -- I have confidence they'll be able to help you out.
Thanks for your interest in the My Best Buy Gamers' Club!
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Issues - HELP lol

I bought the X-Box One Bundle the night it came out 11/21/13. I am supposed to get 10% off new games and when trading in games.
I am so frustrated. I spoke with the store manager, they told me to call the reward zone member line. I've called 5 times and have had an open case since March.
No calls no emails, ridiculous. I think I was also entitled to a gift certificate etc.
In all case, the Bundle shows up on my receipt but the Gamers Club Unlocked doesn't.
I have the actual receipt (missing the line item but shows I got the bundle).
How do I get this fixed?
Thanks!

Hello Rhenny,
Thank you for being a My Best Buy member, and thank you for purchasing your Xbox One from Best Buy! I'll be happy to review your purchase with you.
There was no gift certificate offer with the Unlocked Epic Gaming Bundle, but you would be entitled to 20% off all new game purchases and a 10% bonus value on game trade-ins at your local store with a My Best Buy Gamers Club Unlocked membership.
Based on your explanation of the sale, and confirmed by reviewing the receipt, there was no Unlocked membership sold to you back in November. This being the case, I'm afraid we would not be able to make that change to your account manually. Unlocked memberships can only be sold at stores.
I would like to review this with you further, and I will send you a private message shortly with additional information. To check your messages, while logged into the forum click on the envelope in the upper right corner.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked - Extending time

So, I want to get another console for the house and saw the in-store only deal of - Buy either an Xbox One console or a PS4 console and join Gamers Club Unlocked, a $119.99 value, for free. I am already a member valid through November 2015 - My question is will this extend my membership through November 2017? Thanks

Hi cbonet,
Thanks for being a Gamers Club Unlocked (GCU) member! It sounds like you’ve been a part of the program for a while and I hope you’ve made good use of the benefits. Checking the status of your benefits is as easy as logging into your BestBuy.com account and clicking Overview under the ‘Rewards’ tab while at your Account Home page.
With that said, I dug into your recent GCU purchase and it looks as though you purchased the gifting option from BestBuy.com. You’re going to need to visit a local store and redeem the card so GCU is activated on your My Best Buy membership. As of now, I’m currently only seeing you as a member of the standard Gamers Club, as your previous GCU benefits have expired.
If you have any further questions, please don’t hesitate to ask!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked membership cancelled one year early and without notice

Hello. I was a GCU member with the old program, and upgraded to the new with the 30 dollar two year extension to membership in November 2013. My membership showed to be active until 6-5-2016, two years after my prior GCU membership expired. Yesterday, I went to preorder a game, and discovered my membership is gone. I was on the phone with customer service a few times, and so far it is not fixed. I found my original purchase receipt date in my history, along with the customer service PIN. I do not know why my membership was cancelled one year early, but I would like to get it fixed so that I can use it this week. Thank you.

Hello Shawn1,
We've seen several issues with Gamers Club Unlocked purchases in 2013. Not sure why, but I'm sorry for the hassle.
I'll be happy to see what we can do to fix you expiration date, but I'll need to verify your purchase receipts. Send me a private message by clicking the blue box at the end of my signature. Please include the "Customer Service Pin" from your purchase receipt or the BestBuy.com Order Number.
Blake|Social Media Specialist | Best Buy® Corporate
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How to get gamers club unlocked discount online

Guys, I cant seem to get the discount online for gcu. it works in store. I messaged two mods but since they may be attending to other messages or forums, I am posting it here. There are some games on sale i want now. Please help. Thanks.

Hello coolestdudeeva,
The Gamers Club Unlocked benefits should work online and at the store. I was able to locate your membership and it appears to be active in our system.
It sounds like bobberuchi is trying to see if the issue is with your My Best Buy log in. I'd like to see if that's the issue as well. Please try logging out of your account and logging back in. If this doesn't resolve the issue, then you may need to clear your browsing history or try a different Internet browser.
If you're still unable to get the bonuses, please send me a private message by clicking the blue box at the end of my signature with your My Best Buy Member ID.

Gamers Club Unlocked frustration with activation

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