Gamers club unlocked just stopped working.

I purchased gamers club unlocked on 11-10-2014 and it showed up on My Best Buy reward until 12-9-2014.  After that day it just disappeared off my account.  I have spoken to countless people at 1-888-Bestbuy dating back to 2-20-15 when I went to purchase The Order and had to pay full price.  I have went in the store and all they can tell me is call the 888 number so I called today and asked to speak with a supervisor, the put me on hold for 2.5 hours and no one ever came to the phone.  This is the most frustrating thing in the world to purchase something and not receive what paid for.  I still have the receipt and I pulled up the transactions for when it first appeared on my account and when it disappeared off my account.   Can anyone one tell me the best course of action to resolve this issue. 

Hello mackfar2, 
Thank you for purchasing a Gamers Club Unlocked membership! It's discouraging to hear you only had about a month of use before you encountered issues, and that you haven't been able to resolve the issues since. With that said, I was able to locate your My Best Buy membership the Gamers Club Unlocked membership should be associated with, but was unable to locate the original purchase.
To further research this issue, I am sending you a private message to gather additional details surrounding your purchase. You may check your private messages by signing into the forum then clicking the envelope icon in the top right corner of the page. 
Sincerely, 
Tasha|Social Media Specialist | Best Buy® Corporate
 Private Message

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