Gamers Club Unlocked Membership Won't Show Up

Hi, I recently purchased a $40 game to get GCU for $30 and returned both the game and GCU. I did get refunded $70 then I bought a $15 phone and got GCU for free. The other day it said my membership expires november 1 2018 then I got my refund of $30 from the first GCU I bought. Now I don't see any expiration date. I'd like to know if I'm still a member or not. Thanks 
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Hi SomethingNanika,
Welcome to the My Best Buy Gamers' Club! I have to admit I'm surprised you were able to return your initial Unlocked subscription -- they're techncially non-returnable, non-refundable items -- but I'd be glad to help you out.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Gamers Club Unlocked membership cancelled one year early and without notice

    Hello.  I was a GCU member with the old program, and upgraded to the new with the 30 dollar two year extension to membership in November 2013.  My membership showed to be active until 6-5-2016, two years after my prior GCU membership expired.  Yesterday, I went to preorder a game, and discovered my membership is gone.  I was on the phone with customer service a few times, and so far it is not fixed.  I found my original purchase receipt date in my history, along with the customer service PIN.  I do not know why my membership was cancelled one year early, but I would like to get it fixed so that I can use it this week.  Thank you.

    Hello Shawn1,
    We've seen several issues with Gamers Club Unlocked purchases in 2013.  Not sure why, but I'm sorry for the hassle.  
    I'll be happy to see what we can do to fix you expiration date, but I'll need to verify your purchase receipts.  Send me a private message by clicking the blue box at the end of my signature.  Please include the "Customer Service Pin" from your purchase receipt or the BestBuy.com Order Number.  
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • My Gamers Club Unlocked membership expiration is still wrong.

    I have mentioned this several times and seems nothing has been resolved.
    I renewed GCU back in September 2013, about a week after it expired.  I then renew once again sometime in November I think.  That time the GCU was for 2 years as the program had been overhauled.  Therefore my GCU should be until September 2016 yet it still shows 2015 on the MYBB page.
    Additionally, I only receive one welcome pack of coupons despite two separate renewals (a 1 year and then 2 year).

    Hi k41,
    First, I sincerely appreciate your continued patience in regards to your Gamers Club Unlocked (GCU) expiration date discrepancy. As we’ve stated previously on the forums, this is a well-known issue within our My Best Buy team and they have been working to resolve this since the issue began occurring. We are very confident that this will be resolved well before your benefits would ever expire.
    In regards to your GCU Welcome Packet, the Welcome Packets are generally sent within 2-3 business days of signing up for the program. I further apologize as it sounds like you may not have received one of your packets! I’m going to send you a private message with more information in regards to this. As a reminder, you can check your private messages by clicking the small envelope on the top right of the screen.
    Thanks again and you’ll be hearing from me soon!
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club Unlock 20% discount not showing up at checkout

    I have gamers club unlocked. It was activated yesterday in the store, yet whenever I go to purchase a game the 20% is not showing up. I cant even check to see if the GCU is linked to my online account. Hopefully someone can resolve this for me.

    Hello victorsvaliant,
    Welcome to the forum, and congrats on becoming Unlocked!
    I looked over your account using the email address you registered with the forum, and I believe that I can explain why the 20% discount is not reflected in your online shopping cart.  Your BestBuy.com and My Best Buy™ accounts would need to be linked in-order for the discount to apply.  It actually looks like you may have three active My Best Buy™ accounts, which could also be contributing to the issue.
    With that being said, I would suggest that we merge your accounts and then link that primary account to your BestBuy.com account.  That should then allow you to utilize the 20% discount on BestBuy.com.  To gather some additional information and further discuss a merge with you, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the yellow envelope at the top.
    Merging My Best Buy™ Accounts
    Thank you for posting
    Derek|Social Media Specialist | Best Buy® Corporate
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  • Elite and Gamers Club Unlocked Membership question

    Hello,
    We recently became Elite members though wasn't looking to join. We were Gamers Club Unlocked Members from darn near day one, but now we cannot see the status of the Gamers Club Unlocked.
    Did the Elite replace my Gamers Club Unlocked?
    I have 5 maybe 6 games on preorder that i don't want to lose the GCU discount on.
    Thanks for the help!!!

    Hello jjnanj,
    Elite or Elite Plus status is an upgrade on your account based on how much you have spent at Best Buy.  Gamers Club Unlocked is a paid subscription that can be added to any My Best Buy account.  It sounds like your Gamers Club Unlocked status was probably extended until Feb. 10 and recently expired, and that just happened to coincide with the time when the account was upgraded to Elite.  If that is the case, the account holder would have been eligible for a renewal coupon.  Please see our post here for instructions on how to request a replacement coupon.
    You mentioned we when referring to your account, so I do want to remind you that My Best Buy accounts are for individual use and are not intended to be shared between friends or family.  For more information on program rules, please visit the FAQ section at www.my.BestBuy.com.
    Thanks,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Whats is considered a ''new video game software'' with the Gamers Club Unlocked Membership?

    I mean, is a preordered item, a week after release or a month after?.
    Also if this apply with Wii U games.

    Hey soccerzz5,
    It looks like jac522 and Shady520 have everything pretty well covered here, but to provide an official answer: "new video game software" refers to any factory-sealed, disc-based game. It does not matter when the game was released or how long Best Buy has carried the title, just as long as the other two conditions are met (factory sealed, physical disc). Additional information on Gamers' Club Unlocked benefits can be found here:
    BestBuy.com > My Best Buy Gamers' Club
    http://bbyurl.us/MYBBYGC
    I hope this helps!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers club unlocked membership

    I bought a membership about a week ago and I cannot see it reflected on my account. Does it take a little while to process that or am I possibly looking in the wrong place?

    Hi mmcmahan17,
    Welcome to the My Best Buy Gamers' Club! Unlocked subscriptions offer some pretty sweet benefits, so I can imagine how anxious you must feel to start taking advantage of them.
    Customers can generally expect to see their GCU bonuses on BestBuy.com within 2-3 days of enrollment. Their My Best Buy membership must be fully registered and linked to their BestBuy.com account, however, as both of these are required to ensure the GCU discount is reflected in-cart.
    With that in mind, it looks like your GCU status should be reflected on BestBuy.com. To verify, simply do the following:
    When signed into your BestBuy.com account, hover over the My Best Buy tab at the top of any page
    Click on Account Overview in the menu that appears
    On the following page, hover over the Rewards tab
    Click on the Overview option that appears in the next menu
    Both your Gamers' Club status (Unlocked or no) and expiration date should be listed in the lower right-hand corner of the following page.
    I hope this helps.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club Unlocked - Not showing up as activated

    I preordered several Disney Infinity items back on 7/21 along with a My Gamers Club Unlocked card.  The 20% discount was applied to everything in my order.  The card itself came directly to my house a couple of days later.  I took the card to my local Best Buy store to have it activated.  Like many others on this message board, the cashiers were confused and had to call over a manager.  They apparently activated it, but it then charged me $30 again...they processed that as a store discount.  The manager basically said she didn't have time to figure it all out so she was just processing it as a store credit.  They did ask me for My Best Buy membership information so I figured it was all set.  That was on August 1st.  I still can't see the card on my online account.  I am looking to preorder several other games, but won't until this problem is resolved.  I requested help via email and was just directed to call an 800 number.   Any help would be appreciated.  I saw where several people on this message board had the store ring up a game when the card was activated, but no one did for me in the store.  I figured it was working when the discount was applied to my online order.  Thanks in advance for the help. rumrunner25

    Hello rumrunner25,
    There seems to be an issue with the stores process and how it's communicated.  I'm really sorry for the inconvenience you've experienced with getting your Gamers Club Unlocked membership activated.   
    The stores management team should be able to resolve this issue and I personally apologize for the manager’s behavior.  We never want our customers to feel this way.  
    It does appear that you were given the wrong card.  I'd advise you to return to the store and have them attempt to activate it again.  Make sure that they add your My Best Buy account information to the transaction and ring-up a new game purchase before leaving the store.  
    If they're unable to active your current card, then they'll need to exchange it.  Please note that the card shouldn't have "Gifting" on it or on your purchase receipt.  If it does, then this is the wrong card.  
    I'm sorry again for all the trouble and please keep me the loop on how it goes.  I look forward to hearing from you.  

  • Gamers Club Unlocked not showing as activated

    On July 21st, I preordered some PS4 games online and also purchased the Gamers Club Unlocked. It applied the 20% discount to my online order with no problem.
    On July 26th, I took the Gamers Club Unlocked card I received in the mail to my local store and also purchased a game. They scanned the bar code under the sticker and rang up my game purchase. The game was 20% off, so I figured the Gamers Club Unlocked membership was activated correctly.
    However, when I go to purchase a game online, I am not getting the 20% off. I looked up my in store purchase from July 26th online and it looks like it should've activated my membership:
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    25
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    My Best Buy Gamers Club Bonus7
    My Best Buy Credit Card Bonus11
    Customer Service PIN
    {removed per forum guidelines}
    MY BEST BUY ELITE PLUS
    SKU: 9742142
    Quantity: 1
    $0.00
    Rabbids Invasion: The Interactive TV Show - PlayStation 4
    SKU: 7403004
    Quantity: 1
    Write a review
    $7.99
    GAMERS CLUB UNLOCKED REDEMP
    SKU: 3060186
    Quantity: 1
    $0.00
    My Best Buy Gamers Club Unlocked Membership Activation Card InStore Redemption Required Blue GAMERS CLUB UNLOCKED
    SKU: 3081375
    Quantity: 1
    Write a review
    $0.00
    Help?!??!

    Hello pazuzu27,
    I'm sorry for all the hassle with your Gamers Club Unlocked (GCU) membership.  I was able to locate your My Best Buy information from your forum profile.  
    This is a very complex and grueling process that will take a long time.  Okay, it's done.  You're a member of the Gamers Club Unlocked program!
    Enjoy all the GCU benefits.  You can view the current status of your account by clicking here and logging in.  After you log in, please click the "Rewards" page.  Your status and expiration should appear on the right side of the page.  
    Let me know if you have any questions.  

  • Gamers Club Unlocked Not Showing Up Online

    I activated my Gamers Club Unlocked membership in store on Sunday, and now when I try to use it online the discount doesn't show up. 
    I thought all of my stuff was linked properly, but perhaps that's not the case. Any and all help would be appreciated. Let me know what more information you need!
    Thanks!

    Hello elindvall,
    You can view the current status of your account by clicking here and logging in.  After you log in, please click the "Rewards" page.  Your status and expiration should appear on the right side of the page.  Please make sure that your account information is updated.  If you're still having troubles with your Gamers Club Unlocked membership, then you may want to return to the store.  
    Blake|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club Unlocked Issues - HELP lol

    I bought the X-Box One Bundle the night it came out 11/21/13. I am supposed to get 10% off new games and when trading in games.
    I am so frustrated. I spoke with the store manager, they told me to call the reward zone member line. I've called 5 times and have had an open case since March.
    No calls no emails, ridiculous. I think I was also entitled to a gift certificate etc.
    In all case, the Bundle shows up on my receipt but the Gamers Club Unlocked doesn't.
    I have the actual receipt (missing the line item but shows I got the bundle).
    How do I get this fixed?
    Thanks!

    Hello Rhenny,
    Thank you for being a My Best Buy member, and thank you for purchasing your Xbox One from Best Buy!  I'll be happy to review your purchase with you.
    There was no gift certificate offer with the Unlocked Epic Gaming Bundle, but you would be entitled to 20% off all new game purchases and a 10% bonus value on game trade-ins at your local store with a My Best Buy Gamers Club Unlocked membership.
    Based on your explanation of the sale, and confirmed by reviewing the receipt,  there was no Unlocked membership sold to you back in November.  This being the case, I'm afraid we would not be able to make that change to your account manually.  Unlocked memberships can only be sold at stores.  
    I would like to review this with you further, and I will send you a private message shortly with additional information.  To check your messages, while logged into the forum click on the envelope in the upper right corner.
    Best regards,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club Unlocked Deleted, Can't Get Back

    For the last 2 or 3 years we have been Best Buy Premier Silver Members.  In 2013 we did not spend enough to maintain this; so on March 1, 2014 my membership reduced to the MyBestBuy.
    Prior to March 1, 2014 I was using my Gamers Club Unlocked membership I purchased on 10/16/2012.  When my Best Buy membership reduced, somehow my Gamers Club Unlocked got deleted.
    We called the customer service department after having issues in the store.  We got transferred to multiple departments and NONE of them spoke English.  After more than an hour, I emailed them while I was still on the phone.  I received an email back stating that they would escalate this and it should take 7-10 business days to resolve.  Yesterday I received a call and they said they couldn’t find any record of the Gamers Club Unlocked.
    In January 2014 I used my membership; I have the receipt (that you can see on my best buy rewards page) and it clearly shows the Gamers Unlocked discount.  In addition to that you can see on 10/16/2012 the purchase of the Gamers Unlocked on my rewards page.
     How do I get this remedied?  It has been more than 2 weeks and all I am getting both on the phone and in email is the run around.
    How do I get someone that speaks ENGLISH???????  The language barrier is too much.  This has gone from a frustrating issue to an infuriating issue.  It doesn’t matter how many times they transfer me I get someone who doesn’t understand me and doesn’t seem to understand what Gamers Club Unlocked even is.  They always transfer me to the Digital Downloads department, and because they can’t help me, they transfer me to customer service, who in return transfers me to digital downloads again.  Really?????

    JMShoemate,
    If that's the case, then you would need to provide the following information via private message in order for us to assist you:
    The Customer Service PIN from the bottom of the renewal receipt
    or
    The date you renewed your membership
    Where you renewed your membership (city + state or store number)
    How you paid for the renewal
    A brief description of any other items you may have purchased on the same transaction
    An approximate total
    To send me  PM, simply sign into the forum and then click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • [Petition] Gamers Club Unlocked 20% off not on digital purchases.

    Hi, Matt, Mike, Kyle and all the other awesome BBY people out there helping and making a TRUE difference when it comes to customer service.
    Today I wish to bring a concern about the great and awesome 20% off discount included with the new Gamers Club Unlocked membership. As an avid gamer for nearly my whole life from my first visit to the arcade to being impressed by Resogun at 30 years old, gaming is a very important part of my life and the 20% off discount makes it even better.
    There is only one gripe I have about it, and I'm sure thousands around the nation feel the same way, and other won't care. But for me, the next generation brings about the proper advent of digital distribution of games. And I love having the convenience of not needing to switch discs between games which especially comes in handy when using the Remote Play feature on the PS4 with the Vita. But the discount only applies to disc based games, not digital.
    I know that price adjustments on digital games if sold in store is doable. I recently had Best Buy price match Amazon/Walmart who had Killzone Shadow Fall on sale both digital and retail copies for 48.99 which happens to be the cost for GCU members if we use our 20% off discount. I want to petition for Best Buy to update their policy and allow GCU 20% off discount to be applicable to digital purchases too. This would be an invaluable addition to end the benefit of the 20% GCU discount not applying to gamers such as myself.

    Hello Amirnawaz786,
    Thank you for writing in, and thank you for being a My Best Buy Gamers Club Unlocked member.  We appreciate your passion and desire to share your feedback with us.  
    As Enuf has mentioned, we have a place on our forum dedicated to hearing our customers' recommendations.  That place is called IdeaX, and we want to hear from you.  
    In this case the idea has already been presented, so adding your voice to that conversation is greatly appreciated.  In other instances you can definitely start a new thread and let your voice be heard.
    Hit the link below to check it out.
    IdeaX
    Thanks again,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club Unlocked $30 Coupon Apparently didn't take affect last month?

    I was on the phone with customer service for hours yesterday and could not get a straight answer.
    I went to BB on 12/13/13 to purchase 2 - $20 Origin Cards and Renew my BB Gamers Club Unlocked Membership with the coupon for 2 years at $30. I had $10 in rewards Certs as well. I went to the Cashier, saw him scan the coupon, paid for my purchase and left. Realizing, it should have been in more than I paid, I went back to the customer service and asked them to check my account and make sure everything was okay. 
    Customer Service in Store told me everything was fine, I was showing as a Gamers Unlocked Member, and I would get charged the $30 when my date was up from my original Gamers Unlocked Membership. Well I was going to go in and buy GT6 and my 20% was not being deducted. Then told me that was because I was a Gamers Club Member and not a Gamers Club Unlocked member. I told them what was going on, and they said I could renew my membership at the full $20. If I wanted to be a Gamers Club Unlocked Member. 
    I am a very loyal BB customer. I have been an Elite Plus member for a year, and a Gamers Club Unlocked Member for a year. I am very upset with this situation as it seems I have missed up on a oppurtunity thanks to a cashier making a mistake. 
    I still have my original Receipt and Coupon from the date I went in a month ago. What do I do? Do I go talk to the store manager! I really want my Gamers Club Unlocked account re-instated. I am even willing to pay $30 TWICE if I need too. 
    Please Help.

    This issue was had by one person in this thread. I am heading to the store now to see If I can resolve my issue.

  • Gamers Club Unlocked problems

    I purchased Gamers Club Unlocked in December and have had nothing but problems trying to get it activated/registered to my account. I took the Gamers Club Unlocked card into a BestBuy to have it activated 1/29 and was told it was activated and that if their were any problems it could be taken care of by email. I checked my BestBuy account and when I went to checkout it wasn't applying the 20% off or showing up in my account. When I contacted BestBuy by email I was told that the membership wasn't activated correctly by the employee and that it couldn't be taken care of by email as I was told. I was eventually provided with a phone number and was told they would correct the problem. As the employee somehow put the membership under someone elses name/account at the same address I had them call ( as was requested in the BestBuy email ) When she called they didn't know what to do, were very hard to understand, she was transferred 4-5 times, put on hold numerous times, disconnected each time and in the end the problem wasn't taken care of. I really need someone to take care of this as a trip to the store, numerous emails and 5 phone calls is a bit ridiculous just to use something that I paid for. I would really appreciate if this was taken care of.

    Good morning mike1942, 
    It is great to hear that you purchased a Gamers Club Unlocked membership! It can certainly benefit those who do a lot of gaming. From the information you shared, it sounds like you may have purchased a Gifting Gamers Club Unlocked card, which requires a secondary transaction to activate and attach it to a My Best Buy membership. 
    With that said, we should of course be ensuring these are attached to the appropriate My Best Buy memberships to prevent such issues and hassle. I am truly sorry that this Gamers Club Unlocked membership was not attached appropriately. Fortunately, we should be able to easily correct this. 
    I am sending you a private message to gather further details in regards to this issue. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page. 
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

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