Gamers club unlocked membership

I bought a membership about a week ago and I cannot see it reflected on my account. Does it take a little while to process that or am I possibly looking in the wrong place?

Hi mmcmahan17,
Welcome to the My Best Buy Gamers' Club! Unlocked subscriptions offer some pretty sweet benefits, so I can imagine how anxious you must feel to start taking advantage of them.
Customers can generally expect to see their GCU bonuses on BestBuy.com within 2-3 days of enrollment. Their My Best Buy membership must be fully registered and linked to their BestBuy.com account, however, as both of these are required to ensure the GCU discount is reflected in-cart.
With that in mind, it looks like your GCU status should be reflected on BestBuy.com. To verify, simply do the following:
When signed into your BestBuy.com account, hover over the My Best Buy tab at the top of any page
Click on Account Overview in the menu that appears
On the following page, hover over the Rewards tab
Click on the Overview option that appears in the next menu
Both your Gamers' Club status (Unlocked or no) and expiration date should be listed in the lower right-hand corner of the following page.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked membership cancelled one year early and without notice

Hello. I was a GCU member with the old program, and upgraded to the new with the 30 dollar two year extension to membership in November 2013. My membership showed to be active until 6-5-2016, two years after my prior GCU membership expired. Yesterday, I went to preorder a game, and discovered my membership is gone. I was on the phone with customer service a few times, and so far it is not fixed. I found my original purchase receipt date in my history, along with the customer service PIN. I do not know why my membership was cancelled one year early, but I would like to get it fixed so that I can use it this week. Thank you.

Hello Shawn1,
We've seen several issues with Gamers Club Unlocked purchases in 2013. Not sure why, but I'm sorry for the hassle.
I'll be happy to see what we can do to fix you expiration date, but I'll need to verify your purchase receipts. Send me a private message by clicking the blue box at the end of my signature. Please include the "Customer Service Pin" from your purchase receipt or the BestBuy.com Order Number.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Elite and Gamers Club Unlocked Membership question

Hello,
We recently became Elite members though wasn't looking to join. We were Gamers Club Unlocked Members from darn near day one, but now we cannot see the status of the Gamers Club Unlocked.
Did the Elite replace my Gamers Club Unlocked?
I have 5 maybe 6 games on preorder that i don't want to lose the GCU discount on.
Thanks for the help!!!

Hello jjnanj,
Elite or Elite Plus status is an upgrade on your account based on how much you have spent at Best Buy. Gamers Club Unlocked is a paid subscription that can be added to any My Best Buy account. It sounds like your Gamers Club Unlocked status was probably extended until Feb. 10 and recently expired, and that just happened to coincide with the time when the account was upgraded to Elite. If that is the case, the account holder would have been eligible for a renewal coupon. Please see our post here for instructions on how to request a replacement coupon.
You mentioned we when referring to your account, so I do want to remind you that My Best Buy accounts are for individual use and are not intended to be shared between friends or family. For more information on program rules, please visit the FAQ section at www.my.BestBuy.com.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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My Gamers Club Unlocked membership expiration is still wrong.

I have mentioned this several times and seems nothing has been resolved.
I renewed GCU back in September 2013, about a week after it expired. I then renew once again sometime in November I think. That time the GCU was for 2 years as the program had been overhauled. Therefore my GCU should be until September 2016 yet it still shows 2015 on the MYBB page.
Additionally, I only receive one welcome pack of coupons despite two separate renewals (a 1 year and then 2 year).

Hi k41,
First, I sincerely appreciate your continued patience in regards to your Gamers Club Unlocked (GCU) expiration date discrepancy. As we’ve stated previously on the forums, this is a well-known issue within our My Best Buy team and they have been working to resolve this since the issue began occurring. We are very confident that this will be resolved well before your benefits would ever expire.
In regards to your GCU Welcome Packet, the Welcome Packets are generally sent within 2-3 business days of signing up for the program. I further apologize as it sounds like you may not have received one of your packets! I’m going to send you a private message with more information in regards to this. As a reminder, you can check your private messages by clicking the small envelope on the top right of the screen.
Thanks again and you’ll be hearing from me soon!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Whats is considered a ''new video game software'' with the Gamers Club Unlocked Membership?

I mean, is a preordered item, a week after release or a month after?.
Also if this apply with Wii U games.

Hey soccerzz5,
It looks like jac522 and Shady520 have everything pretty well covered here, but to provide an official answer: "new video game software" refers to any factory-sealed, disc-based game. It does not matter when the game was released or how long Best Buy has carried the title, just as long as the other two conditions are met (factory sealed, physical disc). Additional information on Gamers' Club Unlocked benefits can be found here:
BestBuy.com > My Best Buy Gamers' Club
http://bbyurl.us/MYBBYGC
I hope this helps!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Membership Won't Show Up

Hi, I recently purchased a $40 game to get GCU for $30 and returned both the game and GCU. I did get refunded $70 then I bought a $15 phone and got GCU for free. The other day it said my membership expires november 1 2018 then I got my refund of $30 from the first GCU I bought. Now I don't see any expiration date. I'd like to know if I'm still a member or not. Thanks
Solved!
Go to Solution.

Hi SomethingNanika,
Welcome to the My Best Buy Gamers' Club! I have to admit I'm surprised you were able to return your initial Unlocked subscription -- they're techncially non-returnable, non-refundable items -- but I'd be glad to help you out.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Renewal Question

Hi Matt, I've been a Gamers Club Unlocked Member since the program started in September of 2011, as well as a pretty consistent Premier Silver( which has now become Elite P'us) member. My Gamer's Club Unlocked membership expires on the 14th of next month, & I was wondering how should I proceed in keeping my membership? Your advise is greatly appreciated. Thanks, Mark

Good afternoon MTSongy,
The Gamers Club Unlocked membership went through some enhancements back in November and is no longer $14.99 per year. As enuf mentioned, it currently cost $119.99 for a two year Unlocked membership. We have had a couple promotional offers the past couple weeks that were offering a discount of the membership price, but those offers have expired. There is always the possibility we could have a similar offer in the future; however, at this moment, the price to be Unlocked is $119.99.
My Best Buy™ Gamers Club Unlocked Enhancements
Thank you for posting to the forum.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Problem

I seem to have come across a strange occurrence. After I bought the My Gamers Club Unlocked Membership, I used it successfully in tandem with the purchase of Final Fantasy Type-0 HD for the PS4, along with the 20% discount for new games. The next two purchases I made back in April did not apply the 20% discount when I handed over my card to be scanned. Is there a way for this to be resolved?

Hello Yurushi,
Thank you for writing in with your purchase questions, and thank you for joining Gamers Club Unlocked.
I'm sorry to hear that your membership discount hasn't been applying at the register. I'm not sure what may have been causing this, but I am happy to review this with you today. Please watch for a private message from me shortly after I have checked a few things on your account. We'll be happy to resolve it today.
To check your messages, while logged into the forum click on the envelope in the upper right corner.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers club unlocked welcome coupon

Dear BestBuy customer service,
I got my gamers club unlocked membership on late May 2014 and haven't received welcome coupon yet.
Can you help me to deal with this problem?
Thank you,
Besar

Hi besarwicaksono & dimi_dee1,
Welcome to the My Best Buy Gamers' Club! It typically only takes 2-3 days for welcome packets to arrive via e-mail, so it's surprising to hear that neither of you have received yours by now.
I've sent each of you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Issues - HELP lol

I bought the X-Box One Bundle the night it came out 11/21/13. I am supposed to get 10% off new games and when trading in games.
I am so frustrated. I spoke with the store manager, they told me to call the reward zone member line. I've called 5 times and have had an open case since March.
No calls no emails, ridiculous. I think I was also entitled to a gift certificate etc.
In all case, the Bundle shows up on my receipt but the Gamers Club Unlocked doesn't.
I have the actual receipt (missing the line item but shows I got the bundle).
How do I get this fixed?
Thanks!

Hello Rhenny,
Thank you for being a My Best Buy member, and thank you for purchasing your Xbox One from Best Buy! I'll be happy to review your purchase with you.
There was no gift certificate offer with the Unlocked Epic Gaming Bundle, but you would be entitled to 20% off all new game purchases and a 10% bonus value on game trade-ins at your local store with a My Best Buy Gamers Club Unlocked membership.
Based on your explanation of the sale, and confirmed by reviewing the receipt, there was no Unlocked membership sold to you back in November. This being the case, I'm afraid we would not be able to make that change to your account manually. Unlocked memberships can only be sold at stores.
I would like to review this with you further, and I will send you a private message shortly with additional information. To check your messages, while logged into the forum click on the envelope in the upper right corner.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

I Didn't Get a Gamers Club Unlocked Discount

Hello, I preordered http://www.bestbuy.com/site/nintendo-amiibo-figure-toad-multi/3214007.p through the website and didn't get a 20% discount despite having a Gamers Club Unlocked membership. What did I do wrong?
For that matter, I've put several non-preorder video games in my cart and don't see a discount being applied to the price. Is it applied at checkout or is it not possible to get the discount via the website?

Hello Patrick_Dark,
Thanks for being a My Best Buy Gamers Club Unlocked member. I'm very sorry to hear that the process hasn't gone quite as expected thus far.
Having two My Best Buy accounts can certainly complicate matters, and I'm happy to hear that you were able to find our information on requesting an account merge. A member of our team will follow up to your merge request.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Deleted, Can't Get Back

For the last 2 or 3 years we have been Best Buy Premier Silver Members. In 2013 we did not spend enough to maintain this; so on March 1, 2014 my membership reduced to the MyBestBuy.
Prior to March 1, 2014 I was using my Gamers Club Unlocked membership I purchased on 10/16/2012. When my Best Buy membership reduced, somehow my Gamers Club Unlocked got deleted.
We called the customer service department after having issues in the store. We got transferred to multiple departments and NONE of them spoke English. After more than an hour, I emailed them while I was still on the phone. I received an email back stating that they would escalate this and it should take 7-10 business days to resolve. Yesterday I received a call and they said they couldn’t find any record of the Gamers Club Unlocked.
In January 2014 I used my membership; I have the receipt (that you can see on my best buy rewards page) and it clearly shows the Gamers Unlocked discount. In addition to that you can see on 10/16/2012 the purchase of the Gamers Unlocked on my rewards page.
How do I get this remedied? It has been more than 2 weeks and all I am getting both on the phone and in email is the run around.
How do I get someone that speaks ENGLISH??????? The language barrier is too much. This has gone from a frustrating issue to an infuriating issue. It doesn’t matter how many times they transfer me I get someone who doesn’t understand me and doesn’t seem to understand what Gamers Club Unlocked even is. They always transfer me to the Digital Downloads department, and because they can’t help me, they transfer me to customer service, who in return transfers me to digital downloads again. Really?????

JMShoemate,
If that's the case, then you would need to provide the following information via private message in order for us to assist you:
The Customer Service PIN from the bottom of the renewal receipt
or
The date you renewed your membership
Where you renewed your membership (city + state or store number)
How you paid for the renewal
A brief description of any other items you may have purchased on the same transaction
An approximate total
To send me PM, simply sign into the forum and then click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

[Petition] Gamers Club Unlocked 20% off not on digital purchases.

Hi, Matt, Mike, Kyle and all the other awesome BBY people out there helping and making a TRUE difference when it comes to customer service.
Today I wish to bring a concern about the great and awesome 20% off discount included with the new Gamers Club Unlocked membership. As an avid gamer for nearly my whole life from my first visit to the arcade to being impressed by Resogun at 30 years old, gaming is a very important part of my life and the 20% off discount makes it even better.
There is only one gripe I have about it, and I'm sure thousands around the nation feel the same way, and other won't care. But for me, the next generation brings about the proper advent of digital distribution of games. And I love having the convenience of not needing to switch discs between games which especially comes in handy when using the Remote Play feature on the PS4 with the Vita. But the discount only applies to disc based games, not digital.
I know that price adjustments on digital games if sold in store is doable. I recently had Best Buy price match Amazon/Walmart who had Killzone Shadow Fall on sale both digital and retail copies for 48.99 which happens to be the cost for GCU members if we use our 20% off discount. I want to petition for Best Buy to update their policy and allow GCU 20% off discount to be applicable to digital purchases too. This would be an invaluable addition to end the benefit of the 20% GCU discount not applying to gamers such as myself.

Hello Amirnawaz786,
Thank you for writing in, and thank you for being a My Best Buy Gamers Club Unlocked member. We appreciate your passion and desire to share your feedback with us.
As Enuf has mentioned, we have a place on our forum dedicated to hearing our customers' recommendations. That place is called IdeaX, and we want to hear from you.
In this case the idea has already been presented, so adding your voice to that conversation is greatly appreciated. In other instances you can definitely start a new thread and let your voice be heard.
Hit the link below to check it out.
IdeaX
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked Not Activated

I purchased a membership online last week and went to my local Best Buy on Sunday to activate my membership. I was told to wait up until 24 hours for it to update online but it has been over 48 hours now and I am still unable to use the discount on any game. Can someone help me with this please?

Hi there fothman22,
Buying and activating a Gamers Club Unlocked membership should be a simple process, and I’m truly sorry to hear you ran into such issues with activation. Typically, this is a situation that must be resolved in store as we don’t have a remote way of activating the Gamers Club Unlocked membership.
Using the information you registered with the forum, I was able to locate the initial order of the Gamers Club Unlocked membership as well as the transaction rang in the store. I was also able to review your My Best Buy membership and see that the Gamers Club Unlocked membership is reflected on our end. Are you still not seeing it on yours?
Sincerely,

Gamers Club Unlocked - Not showing up as activated

I preordered several Disney Infinity items back on 7/21 along with a My Gamers Club Unlocked card. The 20% discount was applied to everything in my order. The card itself came directly to my house a couple of days later. I took the card to my local Best Buy store to have it activated. Like many others on this message board, the cashiers were confused and had to call over a manager. They apparently activated it, but it then charged me $30 again...they processed that as a store discount. The manager basically said she didn't have time to figure it all out so she was just processing it as a store credit. They did ask me for My Best Buy membership information so I figured it was all set. That was on August 1st. I still can't see the card on my online account. I am looking to preorder several other games, but won't until this problem is resolved. I requested help via email and was just directed to call an 800 number. Any help would be appreciated. I saw where several people on this message board had the store ring up a game when the card was activated, but no one did for me in the store. I figured it was working when the discount was applied to my online order. Thanks in advance for the help. rumrunner25

Hello rumrunner25,
There seems to be an issue with the stores process and how it's communicated. I'm really sorry for the inconvenience you've experienced with getting your Gamers Club Unlocked membership activated.
The stores management team should be able to resolve this issue and I personally apologize for the manager’s behavior. We never want our customers to feel this way.
It does appear that you were given the wrong card. I'd advise you to return to the store and have them attempt to activate it again. Make sure that they add your My Best Buy account information to the transaction and ring-up a new game purchase before leaving the store.
If they're unable to active your current card, then they'll need to exchange it. Please note that the card shouldn't have "Gifting" on it or on your purchase receipt. If it does, then this is the wrong card.
I'm sorry again for all the trouble and please keep me the loop on how it goes. I look forward to hearing from you.

Gamers club unlocked membership

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