Gamers Club Unlocked never showed up on my account

Question

I purchased an Xbox One on 9/10/2014 during the promotion that included 2 years of Gamers Club Unlocked. Like many others, this did not get applied to my account. I received an email on 9/30/2014 with a coupon to redeem for the Unlocked membership. I took this coupon in on 10/12/2014 and gave the coupon to the cashier while purchasing a controller and a game. She processed the coupon during the transaction (or at least scanned it, I didn't note if she followed the instructions on the coupon). I asked about the 20% off for the game and a manager did a price match at customer service.
I then went in on 10/29/2014 to purchase a new game. Before going to checkout, I went to customer service to ask if they could check on my Unlocked status since it never showed up on my online account. The manager assured me that I was a member of Unlocked. I then went to purchase the game and no discount showed up. The cashier voided the transaction and had me go to customerr service to make the purchase. The manager processed the transaction and did a manual price adjustment for the 20%.
This evening I went in to purchase a new game and again went to customer service first to check on my Unlocked status. The customer service rep told me that there was no way that they could check my Unlocked status and was quite confrontational when I noted that someone had checked my status when I was in the previous week. When I asked if someone else might be able to check the status like the other person did she stomped off an waved another rep my way. The new rep also stated that they could not check my Unlocked status, but she did consult with the manager who told her to just do a price adjustment for the game. He told us that they always have to do the adjustment since the Unlocked rarely shows up during a purchase.
Long story, but I need to find out how to get Unlocked attached to my account. I really don't want to have to go through the expalnation and wait at customer service every time I buy a game. I assume that I've also missed out on some 2X points.
Thanks.

Answer 1

Hi rkrlzj,
Thank you for taking the time to sign up for the forum.  You should not have to double check that your Unlocked membership is attached to your My Best Buy™ account every time you decide to make a purchase, so I can understand if you are starting to perhaps feel a bit frustrated.  Let me take a look at your account and see what I can do to help.
The Xbox One console that you purchased on 9/10/2014 was eligible for a free Unlocked membership, which is why you received an email with a coupon for a free membership.  If the store followed the instructions on the coupon, then your Unlocked membership should have appeared in your My Best Buy™ account within about 24 hours.  From everything that I can see, it does not appear an Unlocked membership was attached to your account.
With that being said, I am going to send you a private message so that I can go over your My Best Buy™ account with you and to see what can be done about your Unlocked membership.  You can check your private messages by logging into the forum and clicking on the envelope at the top of  the page.  As far as missing 2X points, that benefit is included with the basic Gamers Club membership, so it does not appear you are missing any points.
I hope you have a great day and game on!
Derek|Social Media Specialist | Best Buy® Corporate
 Private Message