Gamers Club Unlocked Not Showing Up Online

I activated my Gamers Club Unlocked membership in store on Sunday, and now when I try to use it online the discount doesn't show up.
I thought all of my stuff was linked properly, but perhaps that's not the case. Any and all help would be appreciated. Let me know what more information you need!
Thanks!

Hello elindvall,
You can view the current status of your account by clicking here and logging in. After you log in, please click the "Rewards" page. Your status and expiration should appear on the right side of the page. Please make sure that your account information is updated. If you're still having troubles with your Gamers Club Unlocked membership, then you may want to return to the store.
Blake|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked not showing as activated

On July 21st, I preordered some PS4 games online and also purchased the Gamers Club Unlocked. It applied the 20% discount to my online order with no problem.
On July 26th, I took the Gamers Club Unlocked card I received in the mail to my local store and also purchased a game. They scanned the bar code under the sticker and rang up my game purchase. The game was 20% off, so I figured the Gamers Club Unlocked membership was activated correctly.
However, when I go to purchase a game online, I am not getting the 20% off. I looked up my in store purchase from July 26th online and it looks like it should've activated my membership:
Total points for this transaction
25
Best Buy Purchase7
My Best Buy Gamers Club Bonus7
My Best Buy Credit Card Bonus11
Customer Service PIN
{removed per forum guidelines}
MY BEST BUY ELITE PLUS
SKU: 9742142
Quantity: 1
$0.00
Rabbids Invasion: The Interactive TV Show - PlayStation 4
SKU: 7403004
Quantity: 1
Write a review
$7.99
GAMERS CLUB UNLOCKED REDEMP
SKU: 3060186
Quantity: 1
$0.00
My Best Buy Gamers Club Unlocked Membership Activation Card InStore Redemption Required Blue GAMERS CLUB UNLOCKED
SKU: 3081375
Quantity: 1
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$0.00
Help?!??!

Hello pazuzu27,
I'm sorry for all the hassle with your Gamers Club Unlocked (GCU) membership. I was able to locate your My Best Buy information from your forum profile.
This is a very complex and grueling process that will take a long time. Okay, it's done. You're a member of the Gamers Club Unlocked program!
Enjoy all the GCU benefits. You can view the current status of your account by clicking here and logging in. After you log in, please click the "Rewards" page. Your status and expiration should appear on the right side of the page.
Let me know if you have any questions.

Gamers Club Unlocked - Not showing up as activated

I preordered several Disney Infinity items back on 7/21 along with a My Gamers Club Unlocked card. The 20% discount was applied to everything in my order. The card itself came directly to my house a couple of days later. I took the card to my local Best Buy store to have it activated. Like many others on this message board, the cashiers were confused and had to call over a manager. They apparently activated it, but it then charged me $30 again...they processed that as a store discount. The manager basically said she didn't have time to figure it all out so she was just processing it as a store credit. They did ask me for My Best Buy membership information so I figured it was all set. That was on August 1st. I still can't see the card on my online account. I am looking to preorder several other games, but won't until this problem is resolved. I requested help via email and was just directed to call an 800 number. Any help would be appreciated. I saw where several people on this message board had the store ring up a game when the card was activated, but no one did for me in the store. I figured it was working when the discount was applied to my online order. Thanks in advance for the help. rumrunner25

Hello rumrunner25,
There seems to be an issue with the stores process and how it's communicated. I'm really sorry for the inconvenience you've experienced with getting your Gamers Club Unlocked membership activated.
The stores management team should be able to resolve this issue and I personally apologize for the manager’s behavior. We never want our customers to feel this way.
It does appear that you were given the wrong card. I'd advise you to return to the store and have them attempt to activate it again. Make sure that they add your My Best Buy account information to the transaction and ring-up a new game purchase before leaving the store.
If they're unable to active your current card, then they'll need to exchange it. Please note that the card shouldn't have "Gifting" on it or on your purchase receipt. If it does, then this is the wrong card.
I'm sorry again for all the trouble and please keep me the loop on how it goes. I look forward to hearing from you.

Gamers Club Unlocked Not Showing Up

I recently joined GCU but its not showing up under my account. When I got the 'Welcome to the Club' email with some coupons, I noticed that the member id number was different than my normal one I use all of time. Is there any way to fix this?

Hey garyberry87,
I've had the chance to review your account and it looks like enuf is spot-on: you currently have two My Best Buy memberships. I've sent you some information regarding your membership, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Thanks for your patience and understanding!
Aaron|Social Media Specialist | Best Buy® Corporate
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Re: Unlocked Gamers Club discount not being applied online

I have a similar problem i cant use my benefits online and i also pre-ordered and bought mortal kombat x and have not received the $10 certificate yet. I called and they said they mergered my accounts but that was more than a month ago. I dont know what else to do.

Hello dkgoldo,
Thank you for being a member of the Gamers Club Unlocked program and posting on the forums.
I was able to locate your account with the information you've provided to the forums and it appears that your membership is active. The points for your pre-order transaction on 4/14/2015 (Mortal Kombat X) were allocated to your My Best Buy account. It appears you redeemed a certificate on the 4/30/2015 for the points in your account.
I hope this clears up your concerns and please let me know if you have any further questions.

Re: Gamers Club Unlocked Not Activated...Help!

MIke, I am having an identical issue. Bought the Gamers Club on 7/10 as part of an online order and activated it in store on 7/28. When I tried ordering online today it is not showing the discount and I also I never recieveed the welcome coupons vis email. After spending WAY too long on the phone with someone and getting nowhere(although he told me that he checked with someone who confirmed it was activated in the system) I came upon this post. Thanks in advance for any assistance. P.S. Why do they mail the card out and make you come in to activate instaed of just adding it to the account when it is purchased online...It's 2015 after all. Mike

Hello Pdiddily,
Thank you for your interest in joining the Gamers Club Unlocked program! I'm really sorry for the hassle you've experienced. I know how I would feel being told one thing and then not getting the benefits I've purchased.
I'd advise you to bring the card back to your local store. They'll need to activate the card and make sure that they process a transaction for a new video game to see the benefits added. If they're unable to attach the membership to your My Best Buy account, then they'll need to exchange the card at the store.
I apologize again for the inconvenience and please keep me in the loop on how it goes at the store.

Gamers Club Unlocked never showed up on my account

I purchased an Xbox One on 9/10/2014 during the promotion that included 2 years of Gamers Club Unlocked. Like many others, this did not get applied to my account. I received an email on 9/30/2014 with a coupon to redeem for the Unlocked membership. I took this coupon in on 10/12/2014 and gave the coupon to the cashier while purchasing a controller and a game. She processed the coupon during the transaction (or at least scanned it, I didn't note if she followed the instructions on the coupon). I asked about the 20% off for the game and a manager did a price match at customer service.
I then went in on 10/29/2014 to purchase a new game. Before going to checkout, I went to customer service to ask if they could check on my Unlocked status since it never showed up on my online account. The manager assured me that I was a member of Unlocked. I then went to purchase the game and no discount showed up. The cashier voided the transaction and had me go to customerr service to make the purchase. The manager processed the transaction and did a manual price adjustment for the 20%.
This evening I went in to purchase a new game and again went to customer service first to check on my Unlocked status. The customer service rep told me that there was no way that they could check my Unlocked status and was quite confrontational when I noted that someone had checked my status when I was in the previous week. When I asked if someone else might be able to check the status like the other person did she stomped off an waved another rep my way. The new rep also stated that they could not check my Unlocked status, but she did consult with the manager who told her to just do a price adjustment for the game. He told us that they always have to do the adjustment since the Unlocked rarely shows up during a purchase.
Long story, but I need to find out how to get Unlocked attached to my account. I really don't want to have to go through the expalnation and wait at customer service every time I buy a game. I assume that I've also missed out on some 2X points.
Thanks.

Hi rkrlzj,
Thank you for taking the time to sign up for the forum. You should not have to double check that your Unlocked membership is attached to your My Best Buy™ account every time you decide to make a purchase, so I can understand if you are starting to perhaps feel a bit frustrated. Let me take a look at your account and see what I can do to help.
The Xbox One console that you purchased on 9/10/2014 was eligible for a free Unlocked membership, which is why you received an email with a coupon for a free membership. If the store followed the instructions on the coupon, then your Unlocked membership should have appeared in your My Best Buy™ account within about 24 hours. From everything that I can see, it does not appear an Unlocked membership was attached to your account.
With that being said, I am going to send you a private message so that I can go over your My Best Buy™ account with you and to see what can be done about your Unlocked membership. You can check your private messages by logging into the forum and clicking on the envelope at the top of the page. As far as missing 2X points, that benefit is included with the basic Gamers Club membership, so it does not appear you are missing any points.
I hope you have a great day and game on!
Derek|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Not Activated

I purchased a membership online last week and went to my local Best Buy on Sunday to activate my membership. I was told to wait up until 24 hours for it to update online but it has been over 48 hours now and I am still unable to use the discount on any game. Can someone help me with this please?

Hi there fothman22,
Buying and activating a Gamers Club Unlocked membership should be a simple process, and I’m truly sorry to hear you ran into such issues with activation. Typically, this is a situation that must be resolved in store as we don’t have a remote way of activating the Gamers Club Unlocked membership.
Using the information you registered with the forum, I was able to locate the initial order of the Gamers Club Unlocked membership as well as the transaction rang in the store. I was also able to review your My Best Buy membership and see that the Gamers Club Unlocked membership is reflected on our end. Are you still not seeing it on yours?
Sincerely,

Gamers Club Unlocked not added to purchase of PS4

I purchased a ps4 last week, preordered destiny, and bought infamous second son. This week I see that infamous is 20 dollars cheaper and now with every ps4 purchase you get gamers club unlocked for free. So as awesome as this is I went into best buy to have them return the purchase and re ring it back up. I got Second son for 40 dollars but then noticed on the reciept when I got home that the gamers club sku was the 3312234 which appears to be the free gamers club. I asked the cashier at the counter and she assured me this was the only option she had to scan. i even looked around the store for a gamers club unlocked card or something to give to her. There was not anything around the registers or anywhere in the gaming department. So I agreed with her that it must have worked. Now that I am home and reading the forums I have a feeling that i have the free account and not the gamers club unlocked like i should have gotten. I really do not want to go back to the store as they will have to return it a third time. Is there any way to rectify this? I have called best buy corporate and been hung up on three times and finally someone gave me the number 18006783643 which is out of service. I want this to apply asap so i can apply to my destiny preorder tomorrow. Thanks.
Solved!
Go to Solution.

Hey jeffman1452,
I just wanted to jump in here quick and thank you for purchasing your PS4 at Best Buy! While it’s unfortunate to hear of your initial experience with the free Gamers Club Unlocked (GCU) promotion, I’m very happy to hear that you were able to get it resolved. A little bit of savings certainly doesn’t hurt either!
Using your email address on file for the forums, I’ve located the new receipt for your purchase. I wanted to look into this to determine which store it was that you visited. I’ve documented your concerns here at the Best Buy Corporate Campus and I will be making them visible to the leadership team at that Best Buy location. Our associates should be privy to our current promotions and I apologize as it seems that may not have been the case for you.
Thanks for posting and please let us know if you needed any further assistance!
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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How to get gamers club unlocked discount online

Guys, I cant seem to get the discount online for gcu. it works in store. I messaged two mods but since they may be attending to other messages or forums, I am posting it here. There are some games on sale i want now. Please help. Thanks.

Hello coolestdudeeva,
The Gamers Club Unlocked benefits should work online and at the store. I was able to locate your membership and it appears to be active in our system.
It sounds like bobberuchi is trying to see if the issue is with your My Best Buy log in. I'd like to see if that's the issue as well. Please try logging out of your account and logging back in. If this doesn't resolve the issue, then you may need to clear your browsing history or try a different Internet browser.
If you're still unable to get the bonuses, please send me a private message by clicking the blue box at the end of my signature with your My Best Buy Member ID.

Gamers Club Unlock 20% discount not showing up at checkout

I have gamers club unlocked. It was activated yesterday in the store, yet whenever I go to purchase a game the 20% is not showing up. I cant even check to see if the GCU is linked to my online account. Hopefully someone can resolve this for me.

Hello victorsvaliant,
Welcome to the forum, and congrats on becoming Unlocked!
I looked over your account using the email address you registered with the forum, and I believe that I can explain why the 20% discount is not reflected in your online shopping cart. Your BestBuy.com and My Best Buy™ accounts would need to be linked in-order for the discount to apply. It actually looks like you may have three active My Best Buy™ accounts, which could also be contributing to the issue.
With that being said, I would suggest that we merge your accounts and then link that primary account to your BestBuy.com account. That should then allow you to utilize the 20% discount on BestBuy.com. To gather some additional information and further discuss a merge with you, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top.
Merging My Best Buy™ Accounts
Thank you for posting
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Re: Gamer's Club Unlocked Status not showing up online

I am having a similar issue. I did mine through the mail and I went to the store and they scanned my card and did it to where it didn't charge me the $30 in store. I went to my account to check my status the last two days to see if my status changed to the unlock and it hasnt, games I go through checkout to pre-order don't show the 20% off.

Hi there skiumah85,
The Gamers Club Unlocked membership offers and abundance of awesome benefits, and I don’t know of anyone who isn’t satisfied with the benefits once they get to use it. We’ve done our best to take the feedback we’ve been provided by our customers to make the activation process for the online cards as easy as possible. At this point, it should be ridiculously simple, which makes it even more frustrating to hear that you had trouble and I am sorry for any inconvenience that this may have caused you.
Sadly, we do not have a way to activate these remotely. At this time, I would encourage you to return to the store with your card so that we may properly activate your card. If you continue to have trouble with activation after this visit, please do not hesitate to reach out to us!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Gamer's Club Unlocked Status not showing up online

Good afternoon,
A few weeks ago, I ordered the Gamer's Club Unlocked card online for $30 and had it shipped to me. I then took it into a Best Buy to get it activated to my Best Buy account. Two hours later (and after the staff had spoken to managers and the online support), they still could not figure out how to activate the Gamer's Club Unlocked card and scanned in another one to try to activate that one on my account. The staff member then said it would take a few hours to register, and just gave me the 20% off of the games I was purchasing that day.
However, I logged on today to see if my Gamer's Club discount was active on my account, and it does not appear to be. Some help with this issue would be greatly appreciated.

Hello houstonkimrey-
I’d like to say welcome to the My Best Buy Gamers Club Unlocked group of elite gamers, but it sounds like you’ve run into some troubles at the store level getting your membership activated properly.
Regrettably, I can only direct you back to the store for assistance with getting the membership properly activated. If the store follows the directions on the back of the card, it should be a simple process and should the store need assistance, they have a support line they can contact to help bridge the gap in their knowledge. You may even want to show them this post to help them out, should they need it, though they should be aware of this support line.
I can confirm that your Gamers Club Unlocked has not been properly activated on your account, so I would recommend returning as soon as you can to the store. I apologize for any inconvenience that this may cause you.
Please let us know how things go!
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Mario party 10 online order missing gamers club unlocked discount

Hello,
I just noticed on my receipt for my Mario Party 10 preorder that my Gamers Club Unlocked discount was not applied.
The discount was applied to the Kirby WiiU preorder and my preorder of The Order:1886 for PS4 from the same order.
How do I get a refund for the discount?
Thanks.

Hello jjnaj,
As our Gamer's Club Unlocked (GCU) membership is typically attached to your My Best Buy account, it'd be odd if your Mario party 10 pre-order didn't receive the GCU discount when the rest of items on the order successfully did. I'm not sure what would be causing the discrepancy you're reporting, so I apologize for any confusion this may have caused.
Upon in-depth review of your online pre-order using the information you supplied when registering for the forum, I was able to see that the game in question was correctly discounted the 20% our GCU provides. However, I have sent you a private message to provide you some additional information regarding your order. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

[Petition] Gamers Club Unlocked 20% off not on digital purchases.

Hi, Matt, Mike, Kyle and all the other awesome BBY people out there helping and making a TRUE difference when it comes to customer service.
Today I wish to bring a concern about the great and awesome 20% off discount included with the new Gamers Club Unlocked membership. As an avid gamer for nearly my whole life from my first visit to the arcade to being impressed by Resogun at 30 years old, gaming is a very important part of my life and the 20% off discount makes it even better.
There is only one gripe I have about it, and I'm sure thousands around the nation feel the same way, and other won't care. But for me, the next generation brings about the proper advent of digital distribution of games. And I love having the convenience of not needing to switch discs between games which especially comes in handy when using the Remote Play feature on the PS4 with the Vita. But the discount only applies to disc based games, not digital.
I know that price adjustments on digital games if sold in store is doable. I recently had Best Buy price match Amazon/Walmart who had Killzone Shadow Fall on sale both digital and retail copies for 48.99 which happens to be the cost for GCU members if we use our 20% off discount. I want to petition for Best Buy to update their policy and allow GCU 20% off discount to be applicable to digital purchases too. This would be an invaluable addition to end the benefit of the 20% GCU discount not applying to gamers such as myself.

Hello Amirnawaz786,
Thank you for writing in, and thank you for being a My Best Buy Gamers Club Unlocked member. We appreciate your passion and desire to share your feedback with us.
As Enuf has mentioned, we have a place on our forum dedicated to hearing our customers' recommendations. That place is called IdeaX, and we want to hear from you.
In this case the idea has already been presented, so adding your voice to that conversation is greatly appreciated. In other instances you can definitely start a new thread and let your voice be heard.
Hit the link below to check it out.
IdeaX
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Not Showing Up Online

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