Gamers Club Unlocked "Rule of 3"

Ive not heard of this "Rule of 3" stipulation until recently. I shop at Best Buy ALOT obviously to make Silver Elite. So needless to say I do my Xmas shopping there as well. How enforced is buying a game of the same name enforced? Also if it is STRICTLY enforced it should be more pronounced and not hidden in the fine print. I was fortunate enough to have a $30 renewal but I would feel terrible for the person that dropped $120 only to get penalized for buying themselves and even gifts from Best Buy. I myself have also bought a game on sale only to have buyers remores at times and return it. Is that still counted towards my '3'?

Hey Darthstryk3r,
Even if a copy of a game is ultimately returned, it does still count towards the maximum number of that particular title that can be purchased in conjunction with the Gamers' Club Unlocked discount.
Thanks for being a member! As always, let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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Elite and Gamers Club Unlocked Membership question

Hello,
We recently became Elite members though wasn't looking to join. We were Gamers Club Unlocked Members from darn near day one, but now we cannot see the status of the Gamers Club Unlocked.
Did the Elite replace my Gamers Club Unlocked?
I have 5 maybe 6 games on preorder that i don't want to lose the GCU discount on.
Thanks for the help!!!

Hello jjnanj,
Elite or Elite Plus status is an upgrade on your account based on how much you have spent at Best Buy. Gamers Club Unlocked is a paid subscription that can be added to any My Best Buy account. It sounds like your Gamers Club Unlocked status was probably extended until Feb. 10 and recently expired, and that just happened to coincide with the time when the account was upgraded to Elite. If that is the case, the account holder would have been eligible for a renewal coupon. Please see our post here for instructions on how to request a replacement coupon.
You mentioned we when referring to your account, so I do want to remind you that My Best Buy accounts are for individual use and are not intended to be shared between friends or family. For more information on program rules, please visit the FAQ section at www.my.BestBuy.com.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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Did you know that Gamers Club Unlocked is now only $30?!

Recently, Best Buy reduced the price for a 2-year Gamers Club Unlocked (GCU) membership to just $30! If you enjoy instant savings on all new Video Game purchases, or like to receive a bonus when trading in games, GCU is an absolute must-have! Read further to learn all of the fantastic benefits of GCU.

Recently, Best Buy reduced the price for a 2-year Gamers Club Unlocked (GCU) membership to just $30! If you enjoy instant savings on all new Video Game purchases, or like to receive a bonus when trading in games, GCU is an absolute must-have! Read further to learn all of the fantastic benefits of GCU.

Issue with Gamers Club Unlocked renewal

I took advantage of a current promotion to get 2 years of Gamers Club Unlocked for free. My receipt shows the GCU unlocked sku and then shows that the price was adjusted to $0.00 automatically.
When looking at my account online, it doesn't reflect the additional 2 years as I already had an active GCU membership. I didn't receive any email as well.
I spoke with a couple of friends that did the same thing and they noted they saw the additional 2 years on their account within minutes. I'm wondering if the transaction at the register wasn't done right?
I see the info on my receipt and on mybestbuy.com page when looking at my transactions.
My GCU membership should expire in 2019 with the additional 2 years that I bought today, but it only shows me 2017 on my profile.
How do I go about getting this resolved so that my account has the right year listed for expiration?

Hello CanisFirebrand,
Thank you for being a Gamers Club Unlocked member. I'm happy to hear you've enjoyed the benefits and are looking forward to extending them.
I am sorry that the date did not properly reflect. I have attempted to update it to reflect the added years, but the system did not properly update. I have forwarded your information so this is corrected. While I don't have an ETA on how long that will take, I am confident we will get that squared away for you.
Thank you for your patience in the meantime.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club unlocked extension?

I still have not recieved my $30 coupon to extend my Gamers club membership. Has anybody gotten it ye?. Nothing in the mail or email (i checked my spam too).

Hi viewfinder,
Here is the information you need for assistance with your Unlocked renewal coupon.
So we can review your eligibility for this promotion, please use the link in my signature line below to send me a private message with the following information:
Name on the account
Account #
Email Address
Date last enrolled in Gamers Club Unlocked
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Renewal Question

Hi Matt, I've been a Gamers Club Unlocked Member since the program started in September of 2011, as well as a pretty consistent Premier Silver( which has now become Elite P'us) member. My Gamer's Club Unlocked membership expires on the 14th of next month, & I was wondering how should I proceed in keeping my membership? Your advise is greatly appreciated. Thanks, Mark

Good afternoon MTSongy,
The Gamers Club Unlocked membership went through some enhancements back in November and is no longer $14.99 per year. As enuf mentioned, it currently cost $119.99 for a two year Unlocked membership. We have had a couple promotional offers the past couple weeks that were offering a discount of the membership price, but those offers have expired. There is always the possibility we could have a similar offer in the future; however, at this moment, the price to be Unlocked is $119.99.
My Best Buy™ Gamers Club Unlocked Enhancements
Thank you for posting to the forum.
Derek|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Problem

I seem to have come across a strange occurrence. After I bought the My Gamers Club Unlocked Membership, I used it successfully in tandem with the purchase of Final Fantasy Type-0 HD for the PS4, along with the 20% discount for new games. The next two purchases I made back in April did not apply the 20% discount when I handed over my card to be scanned. Is there a way for this to be resolved?

Hello Yurushi,
Thank you for writing in with your purchase questions, and thank you for joining Gamers Club Unlocked.
I'm sorry to hear that your membership discount hasn't been applying at the register. I'm not sure what may have been causing this, but I am happy to review this with you today. Please watch for a private message from me shortly after I have checked a few things on your account. We'll be happy to resolve it today.
To check your messages, while logged into the forum click on the envelope in the upper right corner.
Regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers club unlocked welcome coupon

Dear BestBuy customer service,
I got my gamers club unlocked membership on late May 2014 and haven't received welcome coupon yet.
Can you help me to deal with this problem?
Thank you,
Besar

Hi besarwicaksono & dimi_dee1,
Welcome to the My Best Buy Gamers' Club! It typically only takes 2-3 days for welcome packets to arrive via e-mail, so it's surprising to hear that neither of you have received yours by now.
I've sent each of you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Issues - HELP lol

I bought the X-Box One Bundle the night it came out 11/21/13. I am supposed to get 10% off new games and when trading in games.
I am so frustrated. I spoke with the store manager, they told me to call the reward zone member line. I've called 5 times and have had an open case since March.
No calls no emails, ridiculous. I think I was also entitled to a gift certificate etc.
In all case, the Bundle shows up on my receipt but the Gamers Club Unlocked doesn't.
I have the actual receipt (missing the line item but shows I got the bundle).
How do I get this fixed?
Thanks!

Hello Rhenny,
Thank you for being a My Best Buy member, and thank you for purchasing your Xbox One from Best Buy! I'll be happy to review your purchase with you.
There was no gift certificate offer with the Unlocked Epic Gaming Bundle, but you would be entitled to 20% off all new game purchases and a 10% bonus value on game trade-ins at your local store with a My Best Buy Gamers Club Unlocked membership.
Based on your explanation of the sale, and confirmed by reviewing the receipt, there was no Unlocked membership sold to you back in November. This being the case, I'm afraid we would not be able to make that change to your account manually. Unlocked memberships can only be sold at stores.
I would like to review this with you further, and I will send you a private message shortly with additional information. To check your messages, while logged into the forum click on the envelope in the upper right corner.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked - Extending time

So, I want to get another console for the house and saw the in-store only deal of - Buy either an Xbox One console or a PS4 console and join Gamers Club Unlocked, a $119.99 value, for free. I am already a member valid through November 2015 - My question is will this extend my membership through November 2017? Thanks

Hi cbonet,
Thanks for being a Gamers Club Unlocked (GCU) member! It sounds like you’ve been a part of the program for a while and I hope you’ve made good use of the benefits. Checking the status of your benefits is as easy as logging into your BestBuy.com account and clicking Overview under the ‘Rewards’ tab while at your Account Home page.
With that said, I dug into your recent GCU purchase and it looks as though you purchased the gifting option from BestBuy.com. You’re going to need to visit a local store and redeem the card so GCU is activated on your My Best Buy membership. As of now, I’m currently only seeing you as a member of the standard Gamers Club, as your previous GCU benefits have expired.
If you have any further questions, please don’t hesitate to ask!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked membership cancelled one year early and without notice

Hello. I was a GCU member with the old program, and upgraded to the new with the 30 dollar two year extension to membership in November 2013. My membership showed to be active until 6-5-2016, two years after my prior GCU membership expired. Yesterday, I went to preorder a game, and discovered my membership is gone. I was on the phone with customer service a few times, and so far it is not fixed. I found my original purchase receipt date in my history, along with the customer service PIN. I do not know why my membership was cancelled one year early, but I would like to get it fixed so that I can use it this week. Thank you.

Hello Shawn1,
We've seen several issues with Gamers Club Unlocked purchases in 2013. Not sure why, but I'm sorry for the hassle.
I'll be happy to see what we can do to fix you expiration date, but I'll need to verify your purchase receipts. Send me a private message by clicking the blue box at the end of my signature. Please include the "Customer Service Pin" from your purchase receipt or the BestBuy.com Order Number.
Blake|Social Media Specialist | Best Buy® Corporate
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My Gamers Club Unlocked membership expiration is still wrong.

I have mentioned this several times and seems nothing has been resolved.
I renewed GCU back in September 2013, about a week after it expired. I then renew once again sometime in November I think. That time the GCU was for 2 years as the program had been overhauled. Therefore my GCU should be until September 2016 yet it still shows 2015 on the MYBB page.
Additionally, I only receive one welcome pack of coupons despite two separate renewals (a 1 year and then 2 year).

Hi k41,
First, I sincerely appreciate your continued patience in regards to your Gamers Club Unlocked (GCU) expiration date discrepancy. As we’ve stated previously on the forums, this is a well-known issue within our My Best Buy team and they have been working to resolve this since the issue began occurring. We are very confident that this will be resolved well before your benefits would ever expire.
In regards to your GCU Welcome Packet, the Welcome Packets are generally sent within 2-3 business days of signing up for the program. I further apologize as it sounds like you may not have received one of your packets! I’m going to send you a private message with more information in regards to this. As a reminder, you can check your private messages by clicking the small envelope on the top right of the screen.
Thanks again and you’ll be hearing from me soon!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Welcome Coupons

How quick are we supposed to be seeing our welcome coupons from Joining the GCU?
I'm most interested in using the coupons as soon as possible.
Thank you.

Hi BobSmith007,
Good question! It typically takes 2-3 business days from the time of enrollment for Gamers' Club Unlocked welcome packets to arrive by e-mail. If you still haven't seen record of yours within that timeframe, then make sure to double-check your junk mail folders. Gmail users should also check their "Promotions" folder as these types of messages may sometimes not be directed to the primary inbox.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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How to get gamers club unlocked discount online

Guys, I cant seem to get the discount online for gcu. it works in store. I messaged two mods but since they may be attending to other messages or forums, I am posting it here. There are some games on sale i want now. Please help. Thanks.

Hello coolestdudeeva,
The Gamers Club Unlocked benefits should work online and at the store. I was able to locate your membership and it appears to be active in our system.
It sounds like bobberuchi is trying to see if the issue is with your My Best Buy log in. I'd like to see if that's the issue as well. Please try logging out of your account and logging back in. If this doesn't resolve the issue, then you may need to clear your browsing history or try a different Internet browser.
If you're still unable to get the bonuses, please send me a private message by clicking the blue box at the end of my signature with your My Best Buy Member ID.

Did not receive gamers club unlocked welcome email and not appearing in account

I just signed up for gamers club unlocked today but didnt receive a welcome email andit doesnt appear to be listed in my account. Could someone confirm if I have it?

Hi mchristy,
I wouldn't worry just yet! It typically takes 2-3 business days for welcome packets to arrive after enrollment, so you may still see yours within the week. Make sure to keep an eye on both your inbox and junk mail folders over the next few days for that communication. Gmail users should also monitor their Promotions folder if they have this option enabled as messages from retailers (including Best Buy) may wind up in this folder, effectively bypassing the primary inbox.
As far as your Gamers' Club Unlocked status is concerned, it looks like you simply need to complete the enrollment process on BestBuy.com to address this issue. Instructions how to do so can be found in the article I've linked below, so I'd encourage you to try them out when you can.
How To Register Your My Best Buy™ Account
Welcome to the My Best Buy Gamers' Club!
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked "Rule of 3"

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