Gamers Club Unlocked Welcome Packet

I have not received the Gamers Club Unlocked welcome packet.
GCU Purchased: 6/8

Hi bartheke,
Thanks for your interest in Gamers' Club Unlocked! If you enrolled on the 8th, then you certainly should have received your welcome packet by now -- they typically only take 2-3 business days to arrive by e-mail.
I've sent you some information, so please make sure to check your private messages when you get the chance. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page
Aaron|Social Media Specialist | Best Buy® Corporate
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Never received Gamers Club Unlocked Welcome Packet

Hey,
Add me to the list of people who have not recieved the Welcome Packet for joined GCU. I joined on 5/25, so it's been about a month. Thank you
Solved!
Go to Solution.

Hi MMcCraryNJ,
Welcome to the Gamers' Club Unlocked program! It typically only takes 2-3 business days for welcome packets to arrive via e-mail, so you certainly should have received yours by now.
I've sent you some information, so please make sure to check your private messages when you have the chance to do so. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Haven't recieved Gamers club unlocked Welcome Packet

Hello, I joined gamers club unlocked a week ago on May 31 and have not received the welcome coupons. I have been checking my spam/junk mail and inbox every day but have received nothing . Hope that someone can help, seeing that I am not the only one with this problem.

Hi keyber,
Welcome to the Gamers' Club Unlocked program! Welcome packets typically arrive via e-mail within 2-3 business days of enrollment, so you should have received yours by now. No need to worry though! I've sent you some information, so please make sure to check your private messages when you can.
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Havent Received Gamers Club Unlocked Welcome Packet/ Coupons

I signed up (and paid) for it in late may and have been waiting for a while, overall I am very pleased with it so far, except for not recieving my packet.

Hello starwarsfan,
First, as a huge Star Wars fan, I certainly approve of your user name! Thank you both for registering on the forums, as well as for becoming a Gamers Club Unlocked (GCU) member. I’m very happy to hear that you’ve been pleased with the benefits of GCU thus far. However, I apologize as it sounds like you may have yet to receive the welcome packet since joining.
Generally, you should receive the welcome packet within 2-3 days of signing up for GCU. Considering you signed up in May, you definitely should have received yours by now! I’m going to send you a private message with more information in regards to this. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
You’ll be hearing from me shortly!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Re: Never received Gamers Club Unlocked Welcome Packet

i never recieved mine either been over a year and was told to contact the store and they had no idea about it. any further assistance?

Hello ScottMeyers,
That's a long time to be without the coupons!
I'll be happy to see what I can do, but I'll need more information. Please send me a private message by clicking the blue box at the end of my signature with the "Customer Service Pin" from your purchase of the Gamers Club Unlocked program.
Looking forward to getting your issue resolved!
Blake|Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Welcome Coupons

How quick are we supposed to be seeing our welcome coupons from Joining the GCU?
I'm most interested in using the coupons as soon as possible.
Thank you.

Hi BobSmith007,
Good question! It typically takes 2-3 business days from the time of enrollment for Gamers' Club Unlocked welcome packets to arrive by e-mail. If you still haven't seen record of yours within that timeframe, then make sure to double-check your junk mail folders. Gmail users should also check their "Promotions" folder as these types of messages may sometimes not be directed to the primary inbox.
I hope this helps.
Aaron|Social Media Specialist | Best Buy® Corporate
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Gamers club unlocked welcome coupon packet ?

I signed up for gamers club unlocked on 5/24 but haven't received the coupons yet via mail or email. I was hoping someone might be able to help me with this please

Hi Greellx,
You should have received a Welcome Packet via email within 1 to 2 business days of becoming an Unlocked member. I would strongly encourage you to check your email accounts spam or junk folder because the Welcome Packet has been known to get sorted into those folders from time-to-time. If after checking those folders you still do not have a Welcome Packet, then please send me a private message and I will see what I can do t help. A private message can be sent by clicking on the blue button within my signature.
Thank you for posting to the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Gamers club unlocked welcome coupon

Dear BestBuy customer service,
I got my gamers club unlocked membership on late May 2014 and haven't received welcome coupon yet.
Can you help me to deal with this problem?
Thank you,
Besar

Hi besarwicaksono & dimi_dee1,
Welcome to the My Best Buy Gamers' Club! It typically only takes 2-3 days for welcome packets to arrive via e-mail, so it's surprising to hear that neither of you have received yours by now.
I've sent each of you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Did not receive gamers club unlocked welcome email and not appearing in account

I just signed up for gamers club unlocked today but didnt receive a welcome email andit doesnt appear to be listed in my account. Could someone confirm if I have it?

Hi mchristy,
I wouldn't worry just yet! It typically takes 2-3 business days for welcome packets to arrive after enrollment, so you may still see yours within the week. Make sure to keep an eye on both your inbox and junk mail folders over the next few days for that communication. Gmail users should also monitor their Promotions folder if they have this option enabled as messages from retailers (including Best Buy) may wind up in this folder, effectively bypassing the primary inbox.
As far as your Gamers' Club Unlocked status is concerned, it looks like you simply need to complete the enrollment process on BestBuy.com to address this issue. Instructions how to do so can be found in the article I've linked below, so I'd encourage you to try them out when you can.
How To Register Your My Best Buy™ Account
Welcome to the My Best Buy Gamers' Club!
Aaron|Social Media Specialist | Best Buy® Corporate
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Didn't receive Gamers Club Unlocked Welcome Package

Hi,
I signed up for the Gamers Club Unlocked program in May and never received a welcome packet. I noticed other posters said it should have arrived within a few days of signing up. Thanks!

Hi Ellisker,
Welcome to the My Best Buy Gamers' Club Unlocked program! Like you may have read, it typically only takes 2-3 business days for welcome packets to arrive by e-mail, so you definitely should have received yours by now.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked welcome e mail

I purchased a GCU membership on 11/6 for $30 during the promotion and never received my welcome e mail. I've waited over 2 weeks since I read that it can take that long to process. I wanted to know what to do next.

Hello darkmatter00,
Thanks for signing up for Gamers Club Unlocked! I know you'll love two years of discounts and special offers. The beginning of that is certainly the welcome packet coupons, and I'm sorry to hear they weren't received. I'll be happy to review your account and send you a private message with additional information.
To check your messages, while logged into the forum click on the envelope in the upper right corner of the page.
Thanks again,
Mike|Social Media Specialist | Best Buy® Corporate
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Never Received Gamers Club Unlocked Welcome Coupons

Then when I sent an email to BB support, the response had nothing to do with Gamers Club Unlocked. They ask me the number of my pre-order and to call the digital download department. Huh?
Never got the welcome email and its been over a month!

Hello vipersneak,
I apologize for the delay with your Gamers Club Unlocked benefits.
Usually you’ll receive this within a few days of signing up for the program.
I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
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Signed up for Gamers Club Unlocked on 5/28 and never received Welcome Coupon email packet

Hello,
I signed up for the Gamers Club Unlocked on 5/28 and am still waiting to receive my Welcome coupon email packet. I was told that this takes 2-3 days but have not received anything. I combed through my spam/junk email filter as well and did not find anything.

Greetings johnnysucco, and welcome to the forum!
It can generally take 1 to 2 business days for the Welcome Packet to arrive via email once a member has become Unlocked. If it has been more than 2 business days and you have not received the Welcome Packet yet, then I want to make sure the email address that we have one file is accurate. I am going to send you a private message so that I can go over your My Best Buy™ account with you. To check your private messages, you would want to login to the forum and click on the envelope icon at the top of the screen.
Thank you for reaching out to us.
Derek|Social Media Specialist | Best Buy® Corporate
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I purchased the gamers club unlocked 2 weeks ago and never received my welcome email and coupons

Purchased the card at a Best Buy on 7/19, have yet to receive my welcome email or coupons and was very interested in the B2G1.

Hello Templin886,
Thanks so much for joining Gamers Club Unlocked. It's a great program, and I know you'll enjoy the added benefits to your My Best Buy experience.
I am sorry to hear, though, that you haven't seen a welcome email. These typically arrive at the email linked with your My Best Buy account within 3 business days. I'll be happy to review this and get back in touch with you via private message shortly.
To check your messages, while logged into the forum click on the envelope in the upper right corner.
Best regards,

My Gamers Club Unlocked membership expiration is still wrong.

I have mentioned this several times and seems nothing has been resolved.
I renewed GCU back in September 2013, about a week after it expired. I then renew once again sometime in November I think. That time the GCU was for 2 years as the program had been overhauled. Therefore my GCU should be until September 2016 yet it still shows 2015 on the MYBB page.
Additionally, I only receive one welcome pack of coupons despite two separate renewals (a 1 year and then 2 year).

Hi k41,
First, I sincerely appreciate your continued patience in regards to your Gamers Club Unlocked (GCU) expiration date discrepancy. As we’ve stated previously on the forums, this is a well-known issue within our My Best Buy team and they have been working to resolve this since the issue began occurring. We are very confident that this will be resolved well before your benefits would ever expire.
In regards to your GCU Welcome Packet, the Welcome Packets are generally sent within 2-3 business days of signing up for the program. I further apologize as it sounds like you may not have received one of your packets! I’m going to send you a private message with more information in regards to this. As a reminder, you can check your private messages by clicking the small envelope on the top right of the screen.
Thanks again and you’ll be hearing from me soon!
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Gamers Club Unlocked Welcome Packet

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