Gap between front screen + stainless steel band

I started to get a problem with the proximity sensor with my last phone, went to the apple store to get a replacement yesterday. I was a happy camper until i saw that one of the business cards in my pocket had managed to get stuck in between the screen and the band. i started to research about the problem and got mixed opinions (it is not normal & will be replaced vs. it is normal & it happens). i happened to be near an apple store at that time so i decided to go in and ask the employee about the problem as i did not have enough time to wait for a genius appointment, but all i got from the employee was a funny look and a point to the cases were being displayed. so, is this a defect? i want to get a clear answer from this board just so that i might not get another funny look at the genius bar. thanks!

wow major error: and a point to where the cases were being displayed

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    This is from Wikipedia, please be sure to corroborate anything in here you do not understand or doubt.
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    Message was edited by: xalexinchainsx
    Message was edited by: xalexinchainsx

    ya, but this isnt the first time ive had bad customer service with apple. Granted it was a different apple store, but about 3 days after i bought the phone i made an appointment, and took it in for the same separation issue. This time the guy seemed almost clueless as he had to ask his co workers questions i was asking him. Thankfully a manager overheard the situation and informed him that it was an issue that needed to be taken care of. So the guy goes to the back, comes out with a phone from the black box (At the time i had no clue of how the black boxes worked), and i ask if it was a new or refurbished phone, and he assured me it was a new one.
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    Mike
    We don't know... we are users like you
    I am sure that any question that is not easily found at or from the Watch Store page > http://store.apple.com/us/watch < can be answered by this method (from the bottom of that page)
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      answered or get help finding the
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    *Chat Now only works from the Store page above
    ÇÇÇ
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