Garbage characters on PDF output

My PDF documents converted from Word sometimes have a short bit of garbage characters just about the TOC. Not everyone sees the characters on the document. It only is visible to a few individuals.
See the attached. Is there a setting that needs attention....?
thanks

Hi Bill, thanks for checking in. I have been creating the PDF documents by right-clicking on the Word doc in Windows Explorer (Office 2010) and creating a PDF. I have Adobe Acrobat Pro Extended v. 9.0.0. Not everyone sees the characters so perhaps it has something to do with the version of Adobe PDF reader they are using? Maybe the reader is more advanced than my version of Acrobat?

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===================
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Garbage characters on PDF output

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